Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! I purchased the wrong pack

Can I refund a pack I brought to purchase a smaller pack

Unable to send/receive any calls or texts while in Pakistan

Hi guys, i'm a payg costumer and currently in Pakistan. EE has blocked my calls and texts both incoming & outgoing, can't even call helpline. Don't know what to do. Can EE please unblock my number??

I received a text message from you today giving me 24 hours to make call

I received a text from ee today that you are looking to cut my phone number off and was only given 24 hours to make a call which I tried. I only top up my account and few weeks ago as I am abroad and wish to keep my number as I use it for my bankin...

Resolved! Re: Error code 10

I got a text from ee saying text ROAMEU to 150. It is coming up error 10. My wife is with 02 got a message saying enjoy your holiday and enjoy the same coverage as home. Vodafone was never an issue either.

Resolved! change the package

Hello community, please tell me this question is there a package for £ 5 at the moment?

Can't top up my phone until I receive my new debit card?

My debit card has been comprised so my bank cancelled it but until I receive the new one I won't be able to top up my phone the usual way so won't be able to use my phone until then.. Please help thanks

I have 20£ and no data

Please help. I just paid for another top up and stillNo data.

My pay as you go mobile has been turned off I’m vulnerable and disabled.

Hello All, ive got a major problem, my pay as you go mobile on EE has been deactivated, I can not make or receive calls, I can not send or receive txts, and I can not call the 150 top up line to top up, it just says welcome to EE you need to top up a...

Unable to send text or make calls in South Korea

Hi,Im in South Korea, and strangely I can receive texts or calls but I can't send texts or make calls.I have enough credits on my PAYG simcard and I have no problems back in the UK.I did select the mobile network automatically in the connections sett...

Disconnected from receiving messages from abroad. Just topped up but still not r

I have recently been disconnected from receiving messages on my EE pay as you go number from abroad. I need the texts for verifications - I found out that it was because I hadn't topped up since around May/June 2023. I just topped up but nothing has ...