Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12464 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 8051 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam / spam / hoax

Got an e-mail today from "no-reply@inform.ee.co.uk", addressed to "Hi, We're sorry we have spotted that you have been undercharged...... etc". Immediately raised my suspicions as my formal first name is normally used. Secondly, e-m from EE come from ...

MaxM by Investigator
  • 399 Views
  • 5 replies
  • 2 Helpful

Dark Web Monitoring Emails URL's in EE emails are malformed

I get notifications from EE for DARK WEB ACTIVITY DETECTED, when I select the button the URL always fails, what is the point? when I go to help I get a page that states go to Sign in to https://ee.co.uk/ EE credentials.Click Addons & Extras and selec...

Horvak by Visitor
  • 100 Views
  • 1 replies
  • 1 Helpful

Resolved! Constant scams calls from EE

Since changing to EE mobile I receive 4-5 scam calls every week always around 11 am, mostly from random UK mobile numbers or business numbers, every time they say we know you have an EE phone we are offering promotion etc. It's an endless barrage of ...

Resolved! was i scammed

i had a call from 0191 429 7590. it came up saying it was EE from Newcastle. he sent me a pin which came from EE.was it a scam please?

Resolved! Scam email?

I keep getting email messages like the one copied below.  I am assuming that they are scam emails.   Please advise. [Mod edit: Image redacted. Please don't share personal details as posts are publicly visible.]  

ElvaNim_0-1779208724575.png
ElvaNim by Visitor
  • 161 Views
  • 1 replies
  • 1 Helpful

Resolved! Repeated suspicious calls and unresolved complaints

I note that this is from 2024. I can confirm that it is now 2026 and the same thing is still happening. I think these staff members believe it's some kind of joke on unsuspecting customers.  You get a call from someone - of course we have no departme...

ElleY by Investigator
  • 543 Views
  • 12 replies
  • 0 Helpful

Resolved! Dodgy email

 is that genuine or a scam, I took a screenshot, so couldn’t hide my email address. 

IMG_0156.png
robh661 by Established Contributor
  • 241 Views
  • 6 replies
  • 1 Helpful

Resolved! Scammers?

Hi Not sure but this certainly sounded like a scam. At 11.20 this morning we received a mobile call from someone who said they were EE.  It was a withheld number so can't help with any numbers.  But they said because we were good EE customers we were...

BJB51 by Visitor
  • 223 Views
  • 1 replies
  • 2 Helpful

Resolved! EE changed my number

Why your side have changed my number to anyother number, now I can't login back to my others account

bgtleung by Visitor
  • 203 Views
  • 1 replies
  • 1 Helpful