Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scam new SIM card call

I had a call today from 0800 2545546 claiming to be from EE offering a new SIM card that would improve my reception and service. I thought it sounded dodgy, I told them I’d go to my local EE store and rang off

Resolved! Possible scam call 01916917942

One of my phones that I have for my daughter has had a 01916917942 ring her 3 times today , she refused to answer as she can’t do anything with the account, is this a scam , I’d prefer ringing from your normal ee number [Mod edit: add title]

Resolved! Cyber secuity

Signed up for this as I was getting a dozen calls a day . All about investments. They all call me by my name. Once I see it up all these calls stopped , but now some 10 days later they have returned. All cyber security says possible nuisance ! Any a...

EE Cyber security incorrectly blocking access to Internet WITHOUT any message

I have installed EE Cyber Security on Windows 11 pro and suffering with problems of access to the Internet. These are exactly similar to a problem detailed in the Norton community Norton 360 may be blocking DNS and Internet connectivity after recent ...

Data breach

I received a cheque to my postal address today from EE, but addressed to a solicitor, suggesting some kind of data breach or corruption. I recently contacted EE regarding a family bereavement and I would hate to think they may be contacting a random ...

Resolved! Site blocked on EE mobile data by Content Lock

Hi, Hoping you can help.Our site https://luma-friend.com is being blocked on EE mobile data by Content Lock. The filter response shows x-filter-rulename: mobile-categories-denylist with categories str_dating, str_social_networking, and redirects to t...

Resolved! age verification

Please remove age restrictions. I am over 18

Incorrectly blocked website

Hi there,A web software we use is being flagged by Advanced Web Protection as being potential scam. When I turn this off, it allows me access. It recently had a new SSL certificate issued on the 6th I believe, is someone able to manually review this....

Resolved! EE sending me a new SIM? Scam?

Just had a call claiming to be from EE. Said due to “recent merger” I would receive new SIM in next few days but would retain existing number and nothing else would change. Then started asking for ID confirmation.Didn’t feel right so ended the call. ...

Resolved! EE Fraud / Sony PlayStation Unauthorised payment

HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...