Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11042 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7271 Views
  • 0 replies
  • 1 Helpful

Identity Theft

Why am I unable to get in contact by phone of email via a none EE phone? I need to report an identity theft? Micksatch

Mobile number being spoofed

A family member is receiving repeated calls to their landline which appear to be from my EE mobile number. I understand that spoofing happens, but what puzzles me is that the scammers are calling my family member, so they clearly know there is a conn...

AN82 by Visitor
  • 39 Views
  • 1 replies
  • 0 Helpful

Resolved! Getting large amounts of spam text messages

I'm looking for some help with persistent spam text messages. Usually I only get them a few times a couple of weeks. But now I'm suddenly getting them every few minutes one after one another where I'm being added to a large group. They're all the sam...

Beykyu by Visitor
  • 91 Views
  • 1 replies
  • 2 Helpful

Resolved! Cloned telephone number

I got a funny feeling that my phone number's been cloned because i've had people call me and text me saying that I ve called them, which I have not. I have also noticed that my minutes have been going down rapidly. When i'm not using my phone.  My ph...

Hammy1976 by Investigator
  • 131 Views
  • 7 replies
  • 2 Helpful

Resolved! Has my mobile number been cloned?

I have received some phone calls from people claiming that they have had missed calls from my number. However I don’t know these people and I haven’t called them from my phone. There is also no outgoing calls to these numbers on my phone. When I look...

HP711 by Visitor
  • 38353 Views
  • 9 replies
  • 8 Helpful

Resolved! Website flagged by EE, category Malware

Hi there,We've had a report from a user that our website has been flagged under the category malware and they are unable to access it. Url is below, can anyone confirm either way?https://10ways.comSpecific url they were using: https://10ways.com/fbre...

Resolved! Possible scam call asking for a pin

Just had a call from a nice Geordie man from an 0191 number saying he was from EE. He knew my first name, so  foolishly when he asked me to confirm my full name, I did so.He said he would text a PIN to me and wanted me to tell him the number, but I h...

My voicemail has messaged from action fraud

This is a bit of a strange one...My wife called me today and I missed call, she said instead of normal voicemail, it said that my number has been connected to fraud and to contact Action Fraud on their phone number.  I thought she was winding. Me up ...

CraigL861 by Investigator
  • 3159 Views
  • 12 replies
  • 2 Helpful

Increased spam calls since my new contract

I used to get spam calls once or twice a week but since agreeing my new contract with EE last month, I get at least 3 spam calls DAILY. WHY all of a sudden so many? Feels like my info has just been sent on a round robin email to spammers everywhere !

Resolved! SCAM COMPETITIONS DO NOT CLICK

Breaking News, scammers are backThere been sending fake emails bending there from EE, but look carefully at the email address EE@messages.ee.co.ukRealise this ain't a neat address this is not from @ee.co.uk Don't click on the link, forward the emails...

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