Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scam calls

Called this afternoon from 020 3518 8341 offering 30% for the next year, because EE has had problems with calling clarity and ‘dropping out’ hung up then was called back immediately twice more, a very insistent little bugger, I think it may be a scam...

Resolved! Strange phonecall

Just received a phone call from this number 01438 989236 claiming to be EE..Wanted to buy me out of my sky contract for broadband promised me unlimited date on my mobile phone (in with EE already for mobile) is this a scam?

Password

I've received two email requests to change my password, saying my account has been locked, within the last two days. Has there been a breach somewhere or is this a glitch?

Account

Dear Sir/Madam, I have received a payment reminder, but I do not have any contract or agreement with your company. Please clarify what this is regarding and why I have received this notice. The account number mentioned is: ***** If this is a mist...

Free gift offer from EE,is this a scam?

I received a notification from what looked like EE saying I'm eligible for a free gift. Went through a survey (no major details given away) and now it has routed me to a different page ([mod edit: removed to ensure safety]) - has anyone else had this...

Resolved! Activating EE Cyber Security

I've recently migrated my broadband from BT to EE. On BT I had Norton 360 and on EE I have Cyber Security. As I have a new laptop, I've tried to install EE Cyber Security on it. However I can't activate it. I've verified my identify with an EE shop, ...

Resolved! Scam Call

Just received a call from 07367 519099, and a man calling himself Kevin.He said he was calling from EE, about a discount offering 25% off the monthly bill of EE customers, who on time each month. After asking me to confirm if that sounded like a go...

Smart Home Monitoring - no confirmation email

Hi,I ordered the Smart Home Monitoring Essentials plan for a House (£30pm) on Tues 25 Feb 2025. I already have a EE TV and Broadband package. As such, I received a "thank you for your order" email outlining the update to my monthly direct debit. Howe...

Resolved! Scam re EE/BT merger

I just received a call from a Southampton number (023 8244 2991) claiming I would be receiving a new SIM card tomorrow due to the EE/BT merger. They said they would transfer me to another department, but I hung up, assuming it was a scam. Can you con...

Resolved! Had a call from 02035183425

Is the number 02035183425 a number I would be receiving a call from EE from?