Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Cold calling from EE to replace old SIM Pack

I received a call today to replace my old sim pack to make my services better, it seemed like an off shore phone call and I declined to have it changed. Can anyone advise if they have had the same. Thanks

Resolved! Content block

How to remove content block

Resolved! Content lock

Sorry to ask as I’m sure it’s been questioned multiple times before but is it possible to verify that I am over the age of 18, using my already verified ID (which uses my current driving license and photo scan) as I do not possess a credit card and v...

Resolved! Removing age restrictions

Resolved! Scam / spam / hoax

Got an e-mail today from "[email protected]", addressed to "Hi, We're sorry we have spotted that you have been undercharged...... etc". Immediately raised my suspicions as my formal first name is normally used. Secondly, e-m from EE come from ...

Resolved! Remove age restriction and content lock

I'm trying to remove content lock and age restriction

Resolved! EE Fraud / Sony PlayStation Unauthorised payment

HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...

Resolved! Misled about waiting 6 months before applying for EE Mobile

everyone,I'm looking for some advice to see if anyone has experienced something similar.I already have EE Broadband and was contacted by EE on 12 June at around 11:05am. During that call, I was told to wait until I had completed six months of continu...

Resolved! EE sending me a new SIM? Scam?

Just had a call claiming to be from EE. Said due to “recent merger” I would receive new SIM in next few days but would retain existing number and nothing else would change. Then started asking for ID confirmation.Didn’t feel right so ended the call. ...

Resolved! Unlock 18+ content

How I can unlock 18+ content