Mobile Services

No WiFi Calling?

Has Wi-Fi calling stopped working for anyone else today 27/08/2025Not using Starlink, on standard BT broadband.All our EE mobile phones have lost Wi-Fi calling together Rebooted and still not working 

Account messages sent to wrong number

I have 2 lines on monthly contract. I have asked again and again and again to have all account specific messages sent to one number, but still sent to the other line. For the 'best' network in the UK, is it that hard to control what number they are s...

Re: EE Voicemail: All you need to know

Hi, can you have a voicemail set up that callers listen to the message but have the mailbox turned off so there is no ability to leave a message? Thanks 

Very disappointed with EE roaming service in all countries

I moved across to EE from Vodafone back in March 2023. One of Vodafone's strong points was unlimited roaming, including tethering, in 83 countries across the world with no speed cap or any kind of throttling. It genuinely works as if you are on your ...

Recycled mobile number, debt recovery agencies keep contacting me

hi,  I had mobile number from EE thought it was a brand new number from Dec 2023,   about 1 month into having the number I got a debt recovery agency call,  recorded message,  so contacted the agency via email and told them I'm not the person they ar...

How can I talk to EE with no phone?

If my phone is completely broken, how can I talk to EE? The website says to call or text or use the app, and I can't do any of those things!I came to my EE account to look for a potential mobile upgrade to give me a working phone but this experience ...

Hi..Why is my service suspended

Emergency calls only

Got my son a safer sim. Put in his phone activated it. Went to my phone emergency calls only. Have I done something wrong.