All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
I have been trying to pay my late bill. I have been barred so I can't make any calls despite the fact that they said I have till the 13th to pay. It's very frustrating using this site at times. I just want to pay the bill so I can get reconnected. Ca...
On my phone bill this month I have a charge for a picture message to a number 010020250100. Not a number I recognise and checking my messages I sent none on the date specified. Google tells me this is a scam number. How can I get EE to refund me and ...
On 7th January I paid my mobile bill of which I paid 131.50£ or so I thought which was the amount required, however I checked my bank account and it says I have paid 350£ and EE have accepted it, how do I get the overpayment amount back. Do I need to...
I had my EE id and product linked on the app, but for some reason it is randomly unlinked now and it will NOT let me relink it, for some odd reason. I have a contract to pay off ASAP but due to this unfortunate problem, i can't do that as it won't le...
When I log onto ee with either of the two email addresses I have, neither has my mobile accounts on it. Is there an issue? Im as sure as I can be that I wouldn't have set it up with any other email address. How can I find out what email address my mo...
Hi,I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. As per the screenshots attached my Netflix account is still active...
Just thought I'd try here to see if any staff can PM me and sort out my issue.Background.Been with EE BB for over 2 years (BT before that), on the 1.6Gb package, eventual cost just over £80pm, renewal came along and I was going to knock it on the hea...
Can’t see my bill. I paid last time my bill and sill can’t see my account on the app.
Where is a record of all my bills hidden? New web site seems very confusing, been a customer for ever ..... and do not need an App for anything or everything? Help please.
Hi all, I paid my bill (due January 1st) on January 5th - had to use the website from another device as the app and website through my device kept showing the "unable to access this time" or something to that effect.However, when trying to setup a di...
