Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Suspected Fraud - Contract Stopped

Ee fraud dept stopped partners new contract due to suspected fraud. Asked us to take id to store. We did that and they didn’t change anything. Partner made a complaint as he was given no information, they just cancelled his contract. He received an e...

Charge from other services- what does this mean?

I have been charged for'other services'. What does this mean?

Customer loyalty

Having seen a pop up on my ee app saying beat the price increase now I rang ee to enquire what this meant. Long story short I was offered an opurtunity to renew my broadband and phone package and avoid an upcoming price rise, which only goes to show ...

Payment issue

I didnot pay my ee bill and my contract terminated. I wanna pay my bill now but i cannot . While i try to pay the bill through ee app it show nothing there . Anyone please help how i can pay without in store . Thanks

Did I ring a safe EE number?

I rang 0800 079 8586 to cancel a product.i am concerned after research that it may not have been a safe/legitimate EE number.can anyone confirm either way?

Upgrade Block

I have two mobile numbers, both out of contract. I tried to upgrade both online but when choosing a phone it says no plans are available. I went into the EE store to try upgrade, and they informed me there was a flexpay barrier on the account sayi...

How to stop paying for device plan when it was finished in November 2025

I am still being charged for my device after repeated messages and calls to ee after the contract ended in November 2025 I still have 6 months left to pay on the SIM but the actual device was paid up on the 18th Nov 2025. I have called and been passe...

Resolved! I’m was put on a business plan when I am a personal user

About a year ago, I discovered that I was incorrectly placed on a business mobile contract with EE, even though I am (and always have been) a personal consumer, not a business customer.I never requested or agreed to a business contract. This appears ...

Resolved! Sim only Upgrade

Hi, can anyone please let me know if I can keep my old SIM card and number when I upgrade to a new SIM-only plan?

Resolved! Failed DD but made payment

HelloI have recently taken out a sim only plan with EE.first direct debit payment went through fine, however on my last payment i realised that my account balance was below what was needed.DD failed that day, and the same evening to avoid additional ...