Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to upgrade message

I am currently on a sim only plan and the contract ran out back in April, I tried to look at phones etc to do an upgrade but I get this message at the top of the screen "just so you know, we’re unable to let you upgrade or get another phone yet"I hav...

Why is my emails for receipts going to my old email address

Resolved! Removal of ex employee discount

I am an ex employee who went through a redundancy in March 2025. I was under the impression my service would remain discounted but I see that the discount has been removed without informing me.How can this be rectified?

Need help.Wanna change my business acc to personal acc

Need help.Hi I wanna change my Business Account yo Personao account. Some og your guy from ilford service center made my business account without my consent and letting me know.He set up my Account as business and I told him I was a student and I cam...

Incorrect email address

My email address was inputted missing 1 letter so all emails from EE regarding my account/billing/orders have been going to the wrong address. I have updated the address to the correct one, but I need my order confirmation for my upgrade that I plac...

Difficulties cancelling me EE subscription from abroad

Hi,Could someone please help me figure out how to cancel my EE subscription?I’m currently no longer living in the UK, and I don’t have access to the EE app. My UK plan also doesn’t include international calls, so I’m unable to call EE customer servic...

Resolved! Adding Mobile Account to Broadband Account

Hi, I already have EE broadband and am considering taking out a mobile phone contract too. Will I need to undergo another credit check to add the mobile service onto the existing account?For info, I don't have bad credit - I've moved house recently a...

Resolved! Pay bills and set up a new direct debit

I’d like to pay my bill please

Resolved! Written two letters to EE -No reply!

I made a call to America with my mobile.phone and it was not on my tariff. I was unaware of this. I wrote two letters asking EE to cancel the debt but have had no reply or call. My health at the moment is grim. We've also been loyal customers of EE ...

Resolved! Add to plan query

I currently on a 24 month device pay monthly which is due to expire on the 24th July, now as currently have add to plan accessories on my account, what happens if I move to sim only, will these carry on as normal?