Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I can't log in. Permanently stuck on 'aithorisation'.

Final bill

Hello, it says on my account that my final bill has been paid yet Iv received a letter saying I owe £195?

Still Pending

Hello. I have 2 issues1. I just switched from Plusnet to EE and I'm still getting bills from Plusnet. Also ive had a message saying my contract is running out.is this true?

Final Bill, Account Closure and Incorrect Billing Emails

Dear EE Customer Services / Billing Team, I am writing regarding my EE broadband account and the continued emails I am receiving regarding billing, despite my broadband contract having ended in April 2026. I was previously advised by EE Customer Serv...

I need an explanation regarding my call restriction within the uk and my bill

Hi, I’m contacting you about my bills this August My latest bill (09 Aug, was £112.25, which is higher than expected. Looking at the breakdown:1. Monthly charges were £58.00 instead of the usual £29.00 - this appears to be two months’ charges combin...

Resolved! Initiating to stop the contract sim

Good morning, I have left the Uk and I want to stop the contract for my EE sim and go back to prepaid. I am not coming back anytime soon. Please how do I go about it

Billing

Anybody else getting unauthorised bills being put on their account? Anybody else having issues trying to get a PAK code off this **bleep** show of a company? Anybody able to get through on chat?

Resolved! Changing to a different Debit Card for monthly mobile payments.

Lost my Debit Card and need to change Direct Debit payments screen to add new card info. The screen allows me to change certain fields to my old card but there seems to be no facility to delete the old card entirely and add my new card details. Help ...

Resolved! CORRESPONDENCE ERROR

I am not an EE customer and have recently been receiving bill reminders threatening to send debt recovery agents to my property, the letters are for a Mr Liam ****, I have never heard of this person before. How do I stop receiving these letters? ...

Resolved! Upgrade

I’m currently on a 20gb sim only contract and my data has run out, if I upgrade to an unlimited sim only contract will I get access to the data immediately or will I have to wait until my next billing date?