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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17185 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 27009 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57852 Views
  • 69 replies
  • 14 Helpful

EE bill still showing as overdue

Hi all, I paid my bill (due January 1st) on January 5th - had to use the website from another device as the app and website through my device kept showing the "unable to access this time" or something to that effect.However, when trying to setup a di...

JimiG83 by • Visitor
  • 18 Views
  • 0 replies
  • 0 Helpful

Lost trade in

I did an early upgrade via the upgrade anytime on my iPhone 15 pro contract and have had nothing but issues with the whole upgrade process.I upgraded my 15 pro to the 15 pro max as the battery life on the 15 pro was not the best.  I sent my 15 pro ba...

Re: EE Upgrades: All you need to know

hi,my phone is broken and the customer service agent in your store thinks its possibly a virus so it may not be possible to repair it. i asked about an early upgrade and he said this is an option as my flexpay contract is due for renewal in july. he ...

Dissatisfied

I’ve been told since September that I would be compensated for loss of internet access , to being told today that I am not entitled, then being told that I will be held responsible for a disconnection fee when I leave to a more understanding network ...

Resolved! Contract termination on bereavement

I lost my wife 3 months ago I hve been paying her EE bill in the mean time.her sim contract ended in december 2025  and the phone will end in november 2026can I terminate the sim and keep the phone as there are images and data I wish to keep?Also can...

Resolved! My plan is ending, but not flexpay. Advice?

Hi all,Back in March 2024, I started monthly payments to EE for my iPhone 15 pro max 256gb and the plan, EE essential 125gb.  The flex pay for the phone doesn’t run out until Feb 2027 but that is absolutely fine with me as I’m very happy with the pho...

j0yball by • Contributor
  • 61 Views
  • 1 replies
  • 3 Helpful

Resolved! Unused Credit Release

I've managed to build up substantial credit over the last few years and have no need for it to be sat in my EE account, so I would like it to be released back to my billing account.Since there is no email contact, I'd tried to call CS on 150 but ther...

Coombsd by • Explorer
  • 53 Views
  • 1 replies
  • 0 Helpful
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