Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Phone bill

Why my bill is £86 ?

Hi i need to speak to someone urgently at ee about my bill but has to b by txt as have problems with hubby

Wrong advice given on sale

So I took out a new contract and the woman who sold it said it’s easy to transfer a number from another ee account to mine, they gave us a new contract with a sim, however because I cancelled my Apple Watch last month they said it won’t drop off till...

Resolved! Cant link sim to check balance payments etc

I have a business contract with EE. I am paying monthly. Ive tried creating and linking the mobile to an account so i can view balance, payments etc so i dont miss them but everytime i try and link it asks for code i put it in etc then it says We’re ...

Full Works

Just last month I changed my plan from the Essentials to the All Rounder, which has now taken effect. I've since discovered that the Full Works plan includes global roaming and as I have a few holidays next year it might have actually been more econo...

Resolved! Mis-selling of contract, incorrect billing, unfair collections pressure

On 3 November, I entered into a mobile contract with EE for an iPhone 17 Pro 256GB. During the sales call, I was clearly told my monthly charge would be £62.40.The written contract I received showed £78. I immediately contacted EE to question this an...

Check Status of accessories added to my account

Hi, I have a ps5 bundle I pay for monthly over a 11 month plan and can’t figure out how to check the status of it? Any help much appreciated

Resolved! Leave

My contract has been ended on 8th of December 2025 and upcoming payment showing even for 2026 as well please I want to leave EE . Don’t want to use it . Just want this sim without any contract to be connected with my friends and family . Kindly cance...

Resolved! How can I chat with someone about my high bills

How can I chat with someone about my high bills