Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I want to stop paying for my son's line as he's working, but the customer services said all my discounts would be removed if we do this. I'm currently paying about £15 for his unlimited data with roaming line and £22 for my line that includes an extr...

Resolved! Talk to an agent online

hi,how can I get in contact with an agent online im unable to call, Ive set up my account and it’s saying my info is wrong when it isn’t and I can’t download my eSIM. it’s annoying the life out of me. Never known it so hard to get in touch online

Urgent Complaint – Insurance Claim Still Under Review After 1 Month

I lost my mobile phone (Samsung Galaxy Z Fold 7, black) on 1st April and submitted an insurance claim with EE on the same day.It has now been over one month, and my claim is still showing as “under review” with no clear update. This delay is causing ...

close account

can someone help me to close my account and also take chages off my account i am a vulnverbal person and EE just like to make money off diabled people

Help upgrading from an iPad contract to an iPhone contract

Hi all,I would like to upgrade from an iPad contract to a iPhone contract, and I've been told that this should be possible.The issue is that I can't do this myself online or through the app, as it only allows upgrades to another tablet, not a phone. ...

Complant made!

Changed my provider 8th April! They confirmed this. I have been bombarded with emails, text and phone calls to change my mind.I have been receiving multiple emails and text asking me to set up a direct debit to pay my bills.....phoned customer servic...