Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Still paying monthly amount

I pay around £30 per month and I have been on a 24 month contract, this finished on the Dec 2023, so why am I still paying so much every month?

Cancelled contract within cooling off period but EE still chasing me for money.

I cancelled EE within cooling off period. 1. I returned kit and have proof of postage - chasing me to return.2. Chasing me for payment of broadband. I have tried to speak to customer services but everything I tried led me to a dead end. I am very gla...

EE Payment system down

Hello, I have been trying to manually pay my bill for days. When I call 360 it takes me through the whole process only to tell me there's a problem with the payment system and it needs to transfer me to someone. I tried paying online twice from my a...

Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?

Being labelled abusive

I have had signal problems with EE for quite some time now, a mast went down close by and it was fixed, since it was fixed my signal has been awful. I asked for a reduction in bill, EE refused to honour. I stopped paying the bill. They get nearly £20...

Re: How do I check how long left on my contract

Hey it’s kultar here I have contract from ee sim from long time but I forget all details from what name that sim was registered if u need more details I can provide [Mod edit: Please do not share personal details as your posts are visible to the pu...

Re: A disgrace

The company feels like it has one person working there.I phoned to ask to arrange termination of my contract of my broadband that drops out in the night time. I had to wait till the end of contract, i pressed option 1 because it says they will send ...

Resolved! Biling enquires

I want to ask about my billing history and upcoming payments for my phone and how much balance left to pay

link broadband and mobile

I purchased EE mobile and broadband as a combine package with £10/month for the unlimited mobile data. My first mobile bill was £30. I contacted the salesman who said everything was fine from what he could see and I should phone 150. I did this and ...

Resolved! bills

i’ve recently paid a bill early on the 26th april but my direct debit isn’t due till 2nd may will i still be charged on the 2nd of may or no as i’ve paid it early?