Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE is not accepting my payment and my bill is now overdue

I've tried repeatedly to pay this bill on EE's website on multiple devices and with multiple cards and it keeps just saying that the service is not available. Now my bill is overdue and there seems to be nobody who can help me. It is incredibly frust...

I don’t know pending bill

Resolved! Smart benefits question

Soon I will be upgrading from a legacy plan to a new sim only plan, as the current one is rolling over since Oct 2017, and isn't fit for purpose. This new plan includes a generous data allowance and one smart benefit, however I forgot to ask the upgr...

Resolved! 150 text problem

Rung up 150 at the beginning of last month as if u text ba for balance to 150 it comes back saying unavailable when I spoke to ee they said they r aware of the problem n it should b sorted in a week n to keep trying but it still isn’t sorted and it’s...

Abuse

Hello a long time ago I apply for a phone and after they call me I answer and they say have idk what for me ..a smart hub for me ..and I say I will cancel this order because I have home one and I will go in a shop to check ...after 2 months they sen...

Resolved! Deferment

I would like to defer this months mobile bill payment by two weeks

Resolved! Unable to change billing address

Cant be able to edit the billing address. I contacted the contact services for this EE and they updated it already as to what I know, and then I recieved a message to update my address in my account. however there is no such edit billing address in ...

Resolved! Struggling to pay my mobile bill

I am struggling with my mental health at the moment and I’m going through a difficult time, I always put money into my Mum’s bank account to pay for my mobile bill, I have never been late with a payment but I would appreciate it if you could give me ...

Final bill

I have not received my final bill and haven't been informed about outstanding charges but debt collection agent is chasing me for outstanding amounts... Is there a way of sorting this out and to request a final bill to be finally sent out?

Lowell payment?

Hello there I’m getting an email from Lowell with some reference number about EE Limited for a payment. I closed my account long time ago. How can I know if this is legit or scam? Thank you EE app and website doesn’t let me access my bills and paymen...