Contracts & Billing

I wish to pay my bill

Change of billing date

I have done that. I also paid this month for subscription, and now EE has given me credit and I will be charged again this month for my subscription. Why am I being charged twice in the same month? Why am I paying extra?

Change to sim plan

I’ve been contacted to inform me that my sim plan is changing to ‘give me a better experience’ - the only change I can see if a significant price increase from £15/month to £26.50/m with no clear added benefits. How do I contest this? 

hi i found an old refund check from 2023 that hasn't been cashed what can i do?

hi I'm just wondering if its possible to ask what to do with an old refund check I found while sorting through some of my old paperwork it's from 2023 and it's only for a total of £75.74 so its not a lot of money but I don't want to shred it unless I...

my bank statement shows i paid why isnt it showing on my account

my bank statement shows ive paid 

Free loyalty add on features removed when contract ends

I have been a loyal Orange and now EE customer for the past 20 plus years.  I took an additional number about 24 months ago Sim Only.  The offered me unlimited data due to my loyalty if I took out the contract.  Now the contract has come to an end th...

Suing EE

Hi, I want to leave here my experience with this awful company. I've been a customer for 4 years. On the 11th October I decided to be a customer for 2 more years.I renewed my contract with EE for another 24 months. On the 17th of October I decided th...