Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

complaint (ref: ID********)

Hi from EE. We've closed your complaint (ref: ID********). We really appreciate your patience and understanding. If you have any more questions, please call 150 from your EE mobile and one of our Guides will help you. You can also visit ee.co.uk/go/...

Resolved! Low Spend limit imposed and now cannot upgrade

So I have been with EE/Orange for 20 years, in that time have never missed a payment and I have 3 lines on the account (myself and my children) I’ve been trying since Friday to do my annual upgrade but the system wouldn’t process any orders for me, ...

My contract has been terminated without my approval

Hi,How do I get in contact with EE? I was hacked a couple of days ago via a hack which tried to terminate my account. I spoke with EE yesterday who said they would deal with the issue and email me back yesterday. I've not received an email.How do I...

after cancellation still EE sending bill

Hi everyone,I’m a bit confused and need some advice. Back in June, I asked EE to cancel my plan (both broadband and mobile SIM) and I also paid the final bill at that time. Since then, I haven’t been using the service.But now, after almost two months...

Upgrading via APP vs 150

Hi All,First post - I am attempting to upgrade partner's phone but after trying to use the app and website (on various devices, various browsers) it keeps advising me to simply call 150 - however their prices are MUCH dearer than the ones offered to ...

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Resolved! Early upgrade device trade in

I renewed my contract last month and changed from iOS to Android. I've tried, but I can't make the phone work for me so I moved my esim back to my iPhone, but now stuck with a device I'm paying for, which I don't really want to be doing.I am now able...

Cancellation

Hi AllI had a sim only deal attached to my phone contract which is no longer required... I have tried following the process of calling to cancel this but every time i do, the call just cuts off after 10 minutes of being on hold. (Quite frustrating) I...