Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Phone contract

My airtime contract is cancelled but I’m told I can’t set up a direct debit or standing order I have to phone each month to make a payment? I have a sort code and account number to why can’t I ?

Standard plan upgrade

Hi,I have been in store and have contacted you via 150. I am only being offered flex pay options to upgrade my contract now I am due. I do NOT want flex pay and I want a standard 24 month contract. I also have a perk discount and I have been told the...