Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Switching from EE to Sky

I have left EE no longer am I over paying for a basic service and a service I’m not fully getting I switched to sky At least you can contact them by chat 24 hours a day and you keeps messaging me saying you’re taking extra money this month from each ...

Bill

Why can’t I change the date of my bill? It says I’ve changed it too many times. I don’t remember doing it at all

Where do I find letter/agreements in my EE account?

Where do I find letter/agreements in my EE account?Seemed to have looked everywhere online and in the app but cannot find anythnig - I am sure it is user error so someone direct me to the right place please!Asking as got an SMS saying 'A new document...

F&f code accepted but when I go to checkout it shows an error

my friend gave me her f&f code but when I put it in it gets accepted but when I check out it says ‘We can't complete your order right now We're currently experiencing technical issues’ Help I’ve been trying to upgrade my phone. I’ve tried calling but...

Cancelling an EE contract/plan that was fraudulently opened withy details

I was recently the victim of fraud by a scammer (my first time being scammed, and hopefully the last).I left my EE contract last month and was told I'd get a call from EE a few days before it ended to discuss keeping my number and switching it to Pay...

Where is my payment?

I was applying for a monthly payment plan and was paying the upfront fee. It was deducted from my bank account, but the EE website showed an error message, so the payment didn't go through and it's asking me to pay again to continue. However, the amo...

Resolved! why was i charged for a ee device

Misleading Sim only Deals

I am an existing EE customer who is on sim only. I wish to upgrade as I am out of contact but the app is offering £18 a month yet the website, marking the price as existing customer shows a lower price. Why is this not displayed nor disclosed on the ...

Closed account

My account has been closed due to a miscommunication. I don't want it closed. Is it possible to have to reinstated.?

Resolved! VAT bill

How can I get my VAT bills? I read on here they're only issued for Business costumers, but that's ridiculous. The company I work for reimburses my bills and is VAT registered and needs the VAT bill to claim back.Any advise please?