TV - The EE Community

TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing? HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

Pro box suddenly not recording TNT Sports Channels

Hi all! Over the last few days, every evening i have tried to record something on my Pro box that is on TNT Sports (Tennis,Moto GP, Speedway) nothing is recording, there is no "recording failed" message, just no recording, i tried other channels, ...

Resolved! mis-sold TV package

I decided to upgrade to fibre when it arrived in around March this year. Was clearly told on the call that my package would be the same for TV if I moved this to EE too at the same time.It then turns out that I was mis-sold the TV package as I have l...

Resolved! Now Ultra Boost

It has been at least 6 months since I've seen anything on this and the mythical system upgrade needed to allow. Anything new? @DarrenDev

All TNT Sports channels via guide dropping out.

EE TV Pro box, broadband and Sports package.Ive been unable to watch or record any TNT sports channel via the guide for several weeks now as after a few minutes I get an error message saying there’s a broadband problem . There’s no sign of any issue ...

Re: EE TV channel list out of date

Is there any likiehood of the digital team actually producing an accurate EETV channel guide on the website , Whilst its is regularly updated the information remains inaccurate.

Resolved! TV pro box Netflix app problem

Problem with my EE TV pro box Netflix app.This app keeps kicking me off Netflix after approx 4 minutes of watching on Netflix. This as been happening since end of March and after several reboots of both hub and TV pro box and a new box sent to me. T...

Samsung TV Not connecting to wifi

Please see below, intended to be sent to EE:We have owned a Samsung smart TV for around five years and until 2 or three weeks ago it has worked flawlessly on our wifi connection. Initially we were with BT but, as you will be aware, we were transferre...

EE TV mini box channel quality issues

Our EE TV mini box is glitching. I can view anything via my apps so obviously there are no problems with the broadband speed , wifi or cable connections etc. However live TV does not work at all. I can see the guide with loads of channels but when I ...

Resolved! TV Box freezing

Hi, we upgraded to full fire last week and since then live TV keeps freezing about every 4 mins with a broadband issue message. If I change channels it works again but again freezes after minus. Watching BBC Player etc is fine. Only affects live TV. ...

Connecting LG TV to Internet?

So I bought a 48" LG TV and have spent hours trying to connect it to my router, it connects automatically to an EE option without a password (I am assuming it is still my router t is connecting to) when I disconnect from that and try to connect via a...

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