Mobile Services

Huawei Watch 5.

Hi all,I’m trying to set up a Huawei Watch 5 with eSIM functionality and want to use it independently from my phone — essentially as a standalone device for running and health tracking.I’ve seen references to EE offering a “standalone smartwatch pla...

SIM to eSIM conversion

Hi, would there be possibility to convert existing physical SIM that I have into eSIM ? Based on the guide that I can see, this only possible if you're moving into iPhone 13 upon inserting physical sim. Why can't there be option to ask for SIM to eSI...

Pay as you go physical sim and an eSIM in another phone with the same number

Hi I have a physical sim in my phone and someone else has access to my number through an eSIM how is this done without my permission it’s a pay as you go sim

New to Roaming

EE please could you advise; due to travel to Singapore for a couple of days and then on to New Zealand. Am I right that a 7 day pass would cover me for both countries (Zone1) or would I need to buy daily passes for Singapore and then buy a 7 day pas...

Resolved! Transferring BT family SIMs (x2) to EE

Hi, I have a BT Family SIM account with two phones that I am transferring to EE. I followed advice to register with EE and used the PAC code supplied by BT. It was the same PAC for each number. When I registered on EE, I was only given the option to ...

Coverage in Horfield Bristol

We are aware of a signal issue that is affecting some of our customers in the Horfield, Bristol area. Our mast in the area had to be removed from the existing site in December 2025, as the building is being redeveloped. Our engineers began looking...

Registering sim

I have the Essentials Unlimited Plus plan, which means I can have access to 5G Standalone Network. My sim card arrived yesterday ,I placed the new sim in my phone and went to ee.co.uk/go/newsim to register it . When putting in my sim card serial numb...

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

India - When did you move it to zone 1

Thanks EE!Just spotted that you’ve moved India from Zone 2 to Zone 1. That means I will have inclusive roaming on my next trip instead of paying £37.50 like I did when it was in Zone 2.For those without inclusive roaming, it drops the price from £37....

Resolved! Voicemail diverting to 101

Trying to help out an elderly neighbour. If I call them and they dont pickup in time, voicemail redirects to 101 (Police non emergency number) He is using iPhone 13. Dialled voicemail directly from phone and it works fine but obviously no messages s...