Mobile Services

New sim card not working

I have a new iPhone 16pro and put the new EE SIM card into the phone, when I set the phone up it asked me to scan my old phone and all the data transferred, but my new sim didn’t take in the number, so I removed my old sim out of my old iphone13 and ...

Roaming in Australia

Sorry to reply of the back of this thread but we have the same issue, we have pay monthly sim only currently can't text 150. We activated the roaming pass yesterday in Australia but still no calls can be made, logged into the account on the laptop c...

Resolved! Roaming in Australia

Hi. I have been here in Australia (Sydney) for the past 4 days and have the EXACT same issue. I notified EE prior to my departure that I will be in AUS, removed my spend cap, authorised my 5 day abroad pass and turned on roaming once we arrived. I a...

Resolved! New voicemail PIN

The forum is just easier than answering the phone just lazy, I need to get a new voice mail pin why is it that hard.

Resolved! Not receiving OTP from Amazon

I've been with EE for nearly 1 year. I receive OTPs from my different organisations. I'm setting up 2FA on Amazon but when I enter my mobile number I don't receive a OTP message. I've spoken to Amazon and they said contact EE. I spoke to EE (150 - Ne...

Resolved! Mobile phone data does not work

I cannot use my data. My Internet only works when I’m connected to Wi-Fi which is super inconvenient. Trying to get through to a human on 150 and have been on hold for 1hr so far.

Missing data

Iv payed my bill and I seem to have no data even though I have paid the bill. Iv restarted my phone 4 times to make sure it wasn’t my phone messing around but I still have no data

Roaming in USA

Hi, I've added the Roam Abroad Pass, and made sure I have removed my spend cap, but I am still unable to use specific services such as Uber while I'm on 4G. It is allowing me to send messages via WhatsApp, and check services such as the news, however...

Phoning uk from abroad

I am currently on holiday in Barbados and trying to ring home in the UK. My husband and daughter both have phones linked to my account and none of us can make calls. My husbands worked 2 days ago but now none of us can call. We have tried buying the ...

Roaming

We regularly spend 3 months a year in France ….our last visit in the autumn of 24 when as before we were able to purchase a monthly pass ….WITHOUT warning we can only now purchase weekly passes which is little less than the daily charge. ….this is ...