Mobile Services

Sim

Took out a sim only contract but kept the same number out the new sim in and it’s showing as a different number how long will it take till my number swaps over

We are aware of a signal issue that is affecting some of our customers in the Horfield, Bristol area. Our mast in the area had to be removed from the existing site in December 2025, as the building is being redeveloped. Our engineers began looking...

EMERGENCY CALL ONLY

My android phone says emergency calls only. Please help

Voicemail diverting to 101

Trying to help out an elderly neighbour. If I call them and they dont pickup in time, voicemail redirects to 101 (Police non emergency number) He is using iPhone 13. Dialled voicemail directly from phone and it works fine but obviously no messages s...

PAYG 5G speeds no better than 4G – is this normal on EE?

Hi all,I’m on an EE Pay As You Go plan and recently received a text saying that 5G is now available on my plan. I’ve enabled 5G on my phone (iPhone 15 Plus – 5G On, Allow More Data on 5G), and my phone consistently shows a 5G connection.However, my r...

Resolved! Phone cuts out when call mobile or land line numbers. Currently in USA.

I have roaming set up, come to the USA frequently, suddenly phone only working on wassap. Will not connect any other calls.I can't call EE for hel - 'cos phone wont connect.

Resolved! iPhone 17 Pro Max - Signal Strength

I purchased the iPhone 17 Pro Max on Friday. The signal has been fine but I went to work today for first time today since owning this phone and I now get barely any signal. My iPhone 14 Pro was fine in this location I had 2 bars and all apps requir...

EE in breach of the contract (mis-sold mobile plan)

On 29 August 2025, over the phone, I subscribed my daughter's EE mobile plan.The EE representative confirmed that the EU roaming was added on to her sim card free of charge so I would have not received any charges when roaming. This was also confirme...

Personal hotspot

I am quite worried as I turned my phone off at 12:45 pm today and since then I have nothing but issues. 1. lost all connection can’t send any messages or receive any 2. Personal hotspot has disappeared completely won’t let me turn it on or anything I...

Resolved! Living Abroad

I've been living abroad in South Korea for 2 years now, but I still keep my UK SIM and phone number (for return visits). I got a message the other day saying that I could lose my number if I don't send a valid text message at some point in the near f...