Mobile Services

Need a new e sim for a new phone, old one lost.

Title explains,I have lose my old phone and need to set up my EE e-sim on this phone.

No signal

Worst company ever, I leave Monkston Park and there’s no coverage whatsoever since 10 years ago

Hi EE i am going to China next month and have a full works package with EE that covers world wide ie China. Does that mean when i arrive in China and throughout my tour that i can acces apps like Whatsapp, Facebook, Instagram etc by using my data and...

Resolved! URGENT new mast site found for HU16

EE removed a mast in Cottingham, East Yorkshire in December, since the landowner no longer wanted a mast on their property.This has left many EE customers with no signal whatsoever and I presume that EE are in need of a new site.As the local Ward Cou...

URGENT: Medical Emergency in Hawaii - Roaming blocked.

Hi there, I ve been in Hawaii for a week and I cannot receive or make calls to the UK. I had a medical emergency on the journey and cannot call my insurance. I have a 15 day roaming pass and can make WhatsApp calls receive text but my phone won't mak...

EE roaming not working France

Hi i recently landed in france and roaming isnt working. When I go onto my EE app to activate it it gives me a message saying "we are unable to switch your status please try again"

Can’t make call in the US

Hi I’ve bought an add on so I can use my phone in the US. I can txt and go online but I can’t make calls or receive them. I have roaming on and mobile data on but it still won’t let me make a call. Does anyone know what I need to do to be able to to ...

I need my spend cap increased

I am abroad and need to change my spend cap limit from £0 to £50 so that I can still receive 2FA texts and make urgent calls on my mobile. I have downloaded the app and there’s no option to increase my spend cap. And I cannot call customer service as...