Mobile Services

No data and missed calls until Airplane Mode toggled

Hi all,This looks like the same fault as the thread marked as solved here: "EE 5G to 4G switching issue: No data until airplane mode reset" (https://community.ee.co.uk/t5/Mobile-Data/EE-5G-to-4G-switching-issue-No-data-until-airplane-mode-reset/td-p/...

Switch-on / integration status for upgraded mast BUK 7138 (Dean Street, Marlow)

Hi team,Could one of the community moderators or network specialists check the integration status for our local EE/MBNL mast in Marlow (SL7)?Site ID: BUK 7138 (Dean Street, Marlow – next to the telephone exchange)Planning Reference: PL/26/02895/TELN ...

New sim card

My new sim card want work in my phone

eSim help

My daughter is currently travelling in Vietnam and has broken her Iphone - it is dead.She has now bought a new phone (iPhone 18 Pro) and has transferred her travel eSim and I sorted out a replacement ee eSim which she had the QR code for and has adde...

E-SIM

Hi, I bought an E-SIM (for 7 days) and set it up yesterday morning but then by mistake removed the sim from the phone a few hours later. I’m trying to set it up again now but it says this sim has been used. Is there a way to set it back up? Thank yo...

Resolved! Apple Watch help

I wish to remove my Apple Watch from my account and stop paying for it as I have updated and got a garming anybody know how to remove Apple Watch from your account ? Thanks

Coverage in Barnet

Update: 04 November 2026 Over the past few months, our engineers have submitted the drawings for approval. Pending a positive outcome from the drawings, we can start building the equipment needed for the temporary mast. We will keep you upda...

Resolved! New Phone says Emergency Calls Only!

Good evening to all you experts,I bought a Google Pixel 9a, last week, it took me ages to get thingsacross from my old phone, a Pixel 3a, I had to contact Google, to getmy contacts across.Anyway, every time I picked up my phone, it has a scrolling me...

Not receiving SMS

Hours on the phone, techs not calling back, sitting in the store for over an hour and still not resolved.Service is non existent and I can’t use my banking apps because I can’t receive verification text messages. I’ve turned off automatic networks, r...

Resolved! Data Gifting

Hello. I'm trying to gift data to the other phone number on my account but I can't find the option anywhere. The last time I wanted to gift data I had to call and speak on the chat with an agent but now it's too late and can't get in contact with any...