Mobile Services

Learn about and share tips on our network and the services we provide. Search for a topic or ask a new question.

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Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

6561 Posts

Mobile Data

A place to ask questions and share tips about using mobile data.

2636 Posts

SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

5725 Posts

Roaming

A place to ask questions and share tips about using your phone abroad.

1744 Posts

Activity in Mobile Services

Looking to join EE

I  am considering moving to EE.Looking around the forum there have been problems receiving OTP messages after porting in a number.Will everything transfer smoothly?

AnnieAS by Investigator
  • 82 Views
  • 6 replies
  • 2 Helpful

Resolved! No 5G but getting 5G??

I am in a semi rural village called Mark Cross in East Sussex, TN6 3P* postcodes. Outside and in the loft our phones are saying 5G. Me on EE, the Missus on O2. BB is copper and about 35mb. With that supposed 5G we see 25-30mb. I have acquired a direc...

Clarkster by Investigator
  • 1072 Views
  • 6 replies
  • 7 Helpful

How install esim abroad

Hi,could you please guide me how installing eSIM when I am abroad and bought a new iPhone ?from the app they need to send a code for my number!! However, how can I receive the code when I don’t have activation esim in the new phone?!!

Resolved! Email/chat to EE from Australia

How can I email EE or chat online? I am trying to contact EE from Australia. I went in store to the Tottenham Court EE branch, before leaving the country to confirm that my international roaming was activated, and to ask how I could pay 2 months in a...

FairyT by Visitor
  • 677 Views
  • 4 replies
  • 2 Helpful

Resolved! BT & EE Double Data Question

So I have just received a double data offer on my 1 year sim only contract for being with both BT and EE. What I need clarification on is whether this offer is just a one off thing (IE: My data will be doubled for this month and then back to normal n...

j1yan by Investigator
  • 44 Views
  • 1 replies
  • 1 Helpful

Resolved! Issue porting from VOXI to EE

Hi, I've recently decided to make the switch from VOXI to EE. I received my sim in the mail yesterday and set up the porting; "Thanks, the port in is all set up and will take place by 6pm on 24-04-2026". I checked this morning and my number has been ...

j1yan by Investigator
  • 288 Views
  • 5 replies
  • 3 Helpful

Resolved! Beware of connecting watches to 'All Rounder' plans

Less than a month back switched to my Apple Watch after getting rid of my Samsung Galaxy Watch 4G.I thought it would be as simple as an eSIM swap. I was directed by the EE guides (whilst on the phone) to click buy on a paired watch plan all while bei...

Keezza by Investigator
  • 96 Views
  • 2 replies
  • 0 Helpful