Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 422 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46694 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91026 Views
  • 11 replies
  • 12 Helpful

Asus ZenWifi BQ16 on EE full fibre 1.6Gbps ?

Hello,I am expecting to switch (finally) from BT to EE’s full fibre 1.6Gbps in the next couple of weeks and looking to get the best possible router. I’d be grateful if anyone can help me in regards to using the Asus ZenWifi BQ16 for this or possibly ...

MultiDoc by Valued Contributor
  • 2118 Views
  • 16 replies
  • 6 Helpful

Smart Hub plus 7 - Always use this IP address Issue

Hi all, I have just switched from Sky to EE. I have the new Smart Hub 7 Plus and although most of it works, i have a couple of issues. 1. When i try to turn on "Always use this ip address" for devices on my LAN it won't toggle. Therefore i cannot set...

jsviper77 by Investigator
  • 318 Views
  • 22 replies
  • 2 Helpful

Caravan in garden next to house

Hi I was wondering what to do. I’m moving back with my parents but they have a caravan in their garden right next to the house. However it doesn’t have the best connection inside. I’m a big gamer so I want decent wifi and reliable wifi, what’s my bes...

Kieranms by Investigator
  • 98 Views
  • 6 replies
  • 0 Helpful

Worst internet provider

Can’t wait till my contract ends. Internet is so rubbish. Upgraded to FFTP and still lagging. The app is also rubbish. Will never use EE again

CLB78 by Visitor
  • 96 Views
  • 2 replies
  • 1 Helpful

Upgrading to 1.6gb from 900mbps

Having read it is now possible to get 1.6gbs package with EE TV, I was wondering if anyone has been able to upgrade from a lower broadband tier to 1.6gb while keeping their existing EE TV plan?

Colesey by Established Contributor
  • 81 Views
  • 2 replies
  • 0 Helpful