Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Have had no broadband since Wednesday now see that this is ongoing until the 8 August. No security doorbell working !!
I took out a mobile broadband hub as ee told me it had good coverage in my area. When it arrived it didn’t work at all and was orange light. The guy on the phone said they had put a wrong mobile number and sent me another one in the post. This one ba...
my broadband went down this morning before work, initially thought nothing of it went to work, returned home this evening still down...phoned the helpline, cust advisor stated known fault with the router i was issued, been alright for a good 6 months...
I upgraded to Fibre a while back and i'm only getting about 20-30 mb/s so i'm not sure if its just slow here but i don't know if anyone upgraded the cables i think im still running off the old phone lines i'm not really sure what going on just trying...
Thank you for sharing. Seems that we have also as a family wasted many hours on trying to get the Alexa feature working on my parents new EE hub. My mother who is in her 80s is blind and her Alexa phone given to her by BT has been a life line. She ...
I am new to this community and I don't know if this is the correct way to leave feedback. I want to register my thanks to a lady called Kelly in the Newcastle call centre. She was very helpful and productive when our broadband stopped working. After ...
Hi..Changed from virgin 500 to EE 900 a month ago and so far been really disappointed with the speeds to devices and laptop teams meeting or PS5 frequently dropping out and lagging.I think I have included the information need. How can I improve this...
Why do I suddenly have a proxy.maud.bt.com request causing my dynamic dns logins to fail
Hello allDoes anyone know the IP Addresses for the EE Primary, and Secondary, DNS Servers?Thanks in advanceKevin
I'm having real trouble returning an old EE Hub. After an issue with my original hub, a remote EE engineer sent me a replacement. Since then, I’ve been trying to return the old one—but I never received a confirmation email for the new hub delivery, w...
