Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles! Please note we are already aware of dialing 150 of...
I contacted an advisor to ask if they can help me in linking my EE multiple sims with BT broadband, in order to get a standard household "Together" benefit. I was informed that even their manager dont have access to make such changes. On the contrary...
I have Galaxy S24 Ultra which recently got Android 17 with OneUI 9 update.It appears that since the upgrade my EE app can't pair with the hub:Smart Hub 7 ProHub Model: Smart Hub SH40J Firmware: r5.16.1-R-2011329-PROD-1I spent 2 hours on the phone to ...
I am tired of many companies, EE is just one of many, chasing new customers and not looking after their existing ones. I know why it happens. Chasing new custom brings in new business. Rinsing the lazy, oblivious, or ignorant customers who fail to as...
Hi Everyone, a little help please. How do I get fibre to the house? Thanks Sandy
Hi all,For the past 48 hours I have been trying to sign up for broadband. I am a new customer. I tried to place the order on the website but every time I get to the ‘about you’ section I can’t input my date of birth. It says ‘date of birth not valid’...
Is anyone else having issues with thier bradband? Mines constantly disconnecting frequently, we've had engineers out but no change Been going on since about a month after I joined EE.I have download speed issues connections issues just constant issue...
Hello,I am using All-Rounder Fibre 67 broadband with a BT Smart Hub 2, wired internet. Over the past few days my upload latency has become extremely high and has made online gaming on my PC fairly unstable. It's particularly noticeable while I'm play...
Just had fibre 900 installed. The company is advertising 900 mbs with 700 mbs guaranteed speed. My internet speed is 1/3 or less than the speed of EE 900 as advertised. I contacted EE and they said that 700 guaranteed speed is from the pole to the s...
New customer first time ordering broadband. Ordered yesterday and originally scheduled for an installation next week (19-23 Oct), but today Openreach rescheduled the appointment to a specific DECEMBER date without asking or explaining whyRang up EE, ...
