Post here to ask/answer questions around home broadband and landline
The UK’s old analogue landline network, known as the Public Switched Telephone Network (PSTN), is being retired as part of an industry-wide move to digital landlines. If BT, EE or Plusnet contacts you about your landline, please read the message and ...
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I placed an order to have fibre-optic broadband installed into my house in May 2026. The new equipment Hub and repeaters were delivered and I’m still waiting for a Technician to visit and install the equipment. I have had several threatening emails f...
Hi chapsNo idea if this is the right forum. My Plusnet broadband is being switched over to EE. EE contact me about 3 weeks ago telling me that they'll send out my EE router. OpenReach have to diddle with the connection upgrading to FTTP from FTTC.I'v...
Cant link broadband to account, spoke to EE customer service including tech department, told I would get a text when issue resolved, that was a week ago!!!
I have been trying for several weeks to get through to someone, or a useful help line. When I try the app, or try online, but I keep getting messages like 'We can’t load this right now'. I am hoping someone will be able to help me via the community. ...
Kelly's fitted my fibre line on 6/11/26 and caused quite a mess on indoor carpet and walls and damaged external security. Camera. Have tried to get in touch with EE, had an email saying they were looking into it but no response since
Smart hub 7 plus. Phones all connected. Internet seems fine. Only had for arounda month at most. Old pc connected to wifi. New pc wont find the wifi. Finds other people's wifi. Have tried everything on pc, updating drivers, updates, managing networks...
Hi,I used to be able to view and manage all devices connected to my home Wi-Fi network through the Manage section of the EE Mobile app. I regularly used this feature to control access to my children's devices and apply parental controls, which the ki...
Previous setup (550Mbps fullfibre)SmarHub Wifi 6 (Router) with 1 Smart Wifi plus ExtenderHub speed (via Ethernet): 550MbpsHub wifi speed : 450-550 MbpsWifi Extender speed (Ethernet): 550MbpsExtended wifi speed: 200-350Mbps (depending on the distance)...
Hi Ive have been trying for several weeks now to sort out an issue. I am unable to see my EE broadband/ TV account on my EE App or online.I have spent 5 calls one lasting over an hour to Ee and its still not fixed. I lost the ability to access my bro...
Does anyone actually have a number to contact customer service manage after escalated complaint no response and continued frustration I need to speak to a customer service manager or at least have an email address for complaints department. The servi...
