Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Helloi have many queetion, for now i have only sim that i am using with ee, and i am intersted to move from sky to eeIf i ordered broadband with tv, and after completing the order will EE get amount from the orginial price of the package after orderi...
Hi,we have recently installed the new Hub and have received an adapter for our landline. We can make calls from the landline and receive them, but when we receive them the phone does not ring. Any suggestions most welcome before I phone EE. Regards...
Hi GuysI have recently migrated over to the EE Broadband but kept all my existing BT equipment. My problem is I have 3 BT black discs and a BT Smart hub. Only 1 out of the 3 discs is working. I have tried all pairing methods but I can't get the bl...
It seems I have the same problem as many other user of the EE service who have been switched over from BT.I am now 2 months into my new mobile/broadband contract and I still am unable to access my broadband account online either by using the App or t...
Hi there,I ‘m hoping someone can help as my Googling is going in circles! I have bt/ee broadband in my house already but I need to get it to a garden office (already built years ago before we moved in) which is 25-30 metres away from the house in a r...
Stupid question time as I can’t get through to EE. My contract ends soon (thanks EE for letting me know 13 days beforehand ) and I’m considering my options. I’m currently on ‘Fibre Plus Broadband’: is that full fibre?
Hello there, Our Wi-Fi keeps disconnecting and randomly going down to 34 mbps from anywhere in the range of 64-75mbps. As 34mbps is below our stay fast guarantee of 50mbps and we very often see this I don't think our broadband is doing what it should...
Hoping someone can help, we have changed from BT 900 Halo to EE 900 package saving £40 A month, very happy but have an issue I'm hoping someone maybe able to help with.EE have changed my internet within 24 hours, was surprised how quick it's happened...
Hello,I’ve just moved my broadband onto New EE, it can’t locate the new product on my EE app (or online account). I have tried linking it, but keep getting an error message telling me there’s a problem and to ring up as ‘we need to check a few thing...
As the title says, My internet isn't connecting via ethernet for around 30 seconds after the PC first boots. It's not a major issue, more of an annoyance as any apps that need the internet for updates etc on first boot throw out error messages.I've t...
