The EE Community

Resolved! Unable to Add a New Payment Card – Page Freezes After Verification

Hi everyone,My old payment card has expired, and I’m trying to add a new card as my payment method. However, every time I complete the card verification process, the webpage freezes and becomes unresponsive.I’ve tried several times, but I still can’t...

Resolved! Unable to add a payment card, blank screen after bank approval

I've been trying to add a payment card to my EE account for the past five hours, without success.I've tried multiple times using both my phone and computer. Each time, I enter my card details and successfully approve the verification through my banki...

iPhone Duo Preorder – 16 October, No Delivery, Poor Communication and Questions

I wanted to share my experience with EE's handling of the iPhone Duo preorders, particularly regarding the lack of communication and what appears to be a rather unclear fulfilment process.I've been an EE customer for approximately 14 years, and I pre...

Who can actualy record 1.6gbps on a device in their property ?

So i'm a new customer full fibre installed by openreach for EE. 1.6gbps guaranteed 1.3gbps. the full ee package. Had 12 openreach engineers attend my home max speed is 945mbps.Tested the fibre with an exfo OTDR and the line is clear. Smart hub 2 has ...

Upgrade from FTTC to FTTP - engineers not coming for 3 months?!

A week ago I placed an order to upgrade from FTTC to FTTP. The order tracking had an estimated 'outside' engineer visit on 28/10/26 and subsequent visit on 6/11/26. Yesterday an Openreach engineer unexpectedly called at my house - luckily I was in -...

Help!!!

I've been trying to add a new payment card for my account all bloody day and your website seems to be having an absolute hissy fit - so tomorrow I'm guessing I lose my mobile phone because I was trying to change to a lower 30 day plan as I wanted to ...

Resolved! Very poor picture quality

Since I switched over from sky TV and sky broadband to a full EE service, the quality of the picture is so poor that you cannot watch certain channels properly. The only way to watch these channels is to watch in HD. However, whist you can watch them...

EE Smart Hub 7 Plus and Ring Doorbell/Camera Connectivity Issues

I have run several Ring Doorbells/Cameras off my EE Smart Hub 7 Plus for 10 months (January to October 26) with no issues whatsoever. They were connected directly to the out of the box Smart EE SSID that the router is shipped with. Suddenly on 15/10/...

My EE network name not showing

Despite being moved over to EE following the Plusnet switch a few months ago , I cannot access WiFi as my EE network name is no longer showing . This has only just started . Long wait via the help desk , anyone have any ideas please ? Thanks

Unable connect to websites - show as "unable to support a secure connection"

Can anyone help?I've had to switch to EE as previous network's (Vodaphone) pre-loaded data had expired and unable to top-up for some reason or buy a voucher locally.Can't connect now to many websites which show up as "unsecure connection" and can't f...

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