The EE Community

Gone travelling and switched to PAYG

Hello,I called a month ago to switch my monthly contract to PAYG as I am going travelling. They said no problem but a text needs to be sent on a UK network every 3 months to keep the line open - I agreed and said my mum could do this from the UK. Now...

Scam guard

Please cancel my Scam Guard add-on.

5g Home Router

I have the 5G router in our house and for the most part it is amazing.  It however has 0 coverage in one room.  The router itself cannot be moved as it also connects to a garden office via ethernet, both ports are taken on the back for the garden off...

International add-on

Have just bought a "Select Rest of the World Minutes Add-on". But cannot send texts to the US. Is this for voice calls only?

Payment purchase ID

Hi, I have made a payment for my contract bill and need a payment reference ID. I cant seem to find one anywhere. There isnt anything in my confirmation email and I dont see anything on the website or the app. Am I jist looking in the wrong areas? If...

Watch contract

My watch contract has finished and I’m looking to cancel el it for next month as I know you have to give 30 days notice. What options do I have to go through when calling 150

The issue with downloading bills/invoices

There are multiple reports in this forum of people not being able to access or download their invoices from the EE website.Most of them seem to have a response about clearing cookies and/or cache, trying a different browser and asking if error messag...

Broadband

My bill was more then should have been WHY ?

Why am I paying more the my contract.?

Unable to get BBC Sounds radio programmes on internet radios

I recently moved over from BT to EE. With the BT hub we used to listen to BBC radio programmes on four different radios in different parts of the house. With the EE hub we lose the ability to consistently get BBC radio programs. I have talked to a nu...