The EE Community

EE smart hub 7 pro

I am having problems with my CCTV since changing from BT hub to the EE hub. Cameras connected direct to the CCTV NvR recorder are working fine but several connected through the hub have ceased working.  They appear to be detected by the hub as I can ...

Scam new SIM card call

I had a call today from 0800 2545546 claiming to be from EE offering a new SIM card that would improve my reception and service.  I thought it sounded dodgy, I told them I’d go to my local EE store and rang off

EE TV keeps freezing.

My EE tv box freezes every couple of weeks, with greyed out app screen. The software reset works to fix the problem but takes 15 - 20 mins and involves having to login to all the apps again. 

My account should be closed but I have been billed for October and November.

EE TV edge box not fit for purpose

I am on my second Tv Edge box and it loses connection with the router numerous times in a day. I have restart my router and Edge box to reestablish the connection. My first Edge box suffered the same problems. It appears to me that this device has se...

EE Total loss of service Full Fibre

I made the now regrettable switch from part fibre Plusnet to 900 Full Fibre EE, all went well from install in Sept til 4th Nov, when for no reason total loss of service, despite repeated calls/online chat to various EE Guides, have so far been promis...

Flashing green and white lights on my hub

Sonos speakers

HiI had a power outage and my Sonos speakers will not reconnect I have contacted both Sonos and EE to no effect can anyone help. 

Cannot connect to home wifi

My Samsung Galaxy A17 worked very well connected via my home wifi until i had a software update last week. Before forgetting it i would just get 'connection failure' after three attempts. However, i can connect to EE WiFi using my EE.CO.UK website us...