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Administrative charge

I've noticed i had out of plan charges I've not used anything out of plan it does not say what it for just administrative charges any idea

Resolved! EETV box constantly dropping wifi connection

I have had EE fibre broadband and EETV since March 2025, and the TV box has worked with no issues until about maybe 6 weeks ago when it started to disconnect randomly from the wifi with error codes YVM102 or YVM104. I would restart the router and the...

ellemcee by • Investigator
  • 567 Views
  • 10 replies
  • 3 Helpful

Prime Video app broken after switching to EE

I have recently switched from PlusNet to EE, during which time my Humax DTR2110 Youview box was updated to include EE branding.Since then, the Amazon Prime Video player doesn't work - more specifically, the app loads and I can select a programme to w...

u53rn4m3 by • Investigator
  • 46 Views
  • 4 replies
  • 0 Helpful

Resolved! No Apple One after upgrade

I have upgraded my sim to full works. The roaming and the watch data has all worked but I don’t have Apple One. The app says I have it as an add on but it’s not in EE Plan benefits so I can’t add it. The the prior addons I had as my package (Netflix,...

andydragonuk by • Established Contributor
  • 346 Views
  • 11 replies
  • 1 Helpful

"Feedback group" option in software settings

I've just checked in the Software settings for the first time in a while to see if there was an update as I've been having a few issues with the EPG not loading.I've noticed the option shown in the images but don't have any idea what it's for. As far...

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lufc87 by • Established Contributor
  • 19 Views
  • 0 replies
  • 0 Helpful

Resolved! EE’s 600GB FUP on "Unlimited" Plans is an Absolute Joke

"It's nearly 2027, yet we're still dealing with this archaic 600GB Fair Use Policy slapped onto plans explicitly marketed as 'unlimited.'Let's be completely realistic for a second: a single modern AAA game download or digital library update can easil...

Resolved! Refund

I bought an iPhone 17 pro max on October 31 but I received a message saying that there was something wrong with the order I went to the store I talked there and they canceled but until today I haven't received my money back, I called EE a week after ...

Julice by • Visitor
  • 401 Views
  • 4 replies
  • 0 Helpful
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