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Microsoft Teams Quality Issue

Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...

Resolved! norton antivirus

I have free Norton antivirus as part of my broadband entitlement.I need to completely reinstall windows 11 on my desktop.This will erase all my apps and files.How do I reinstall my free Norton antivirus?

david538 by • Explorer
  • 117 Views
  • 2 replies
  • 2 Helpful

Accidental removal esim

I'm in the US, I scanned the QR code and it added the esim but never asked for the activation code it just automatically added it so I got confused. I figured I would remove the esim and scan the code again to redo the process and now it wont let me ...

Kyra88 by • Visitor
  • 15 Views
  • 0 replies
  • 0 Helpful

download speed

so Im supposed to get around 400 mbps download speed but the internet speed test on my pc tops out at around 100? is this user error or do i need to contact EE? Thank yoooou

EE Perks password reset

Hi,I am not able to receive EE Perk password reset emails to my registered work email address. I assume they are being mistaken for spam and blocked by the firewall before they reach me.Any EE team members able to help me resolve this so I can get ne...

Mal441 by • Visitor
  • 21 Views
  • 0 replies
  • 0 Helpful

Speed vs cost

So Sky are offering 2500 Gbps for £35 a month as opposed to EE who charge me £77 for 900 GBPs, tbh with the way the WiFi keeps dropping I’m thinking it time to move, does anybody have any experience with Sky. Any replies appreciated.

Steve1954 by • Investigator
  • 82 Views
  • 2 replies
  • 1 Helpful

Resolved! Switching PAYG plans

I want to change my plan to another of the same cost but my existing plan only just renewed and I don’t want to be charged twice; I also want to know if my existing boosts will transfer over to the new plan. I have just spent literally hours trying t...

Celosia by • Investigator
  • 666 Views
  • 2 replies
  • 2 Helpful

Excellent Customer Service Meg

We spoke to Meg  in the Customer Service Team tonight, who was so very helpful and professional. We needed help to set up broadband at our new address.Meg was very thorough, knowledgeable and polite. Our broadband was sorted without any issues. It is...

Trishka by • Visitor
  • 25 Views
  • 0 replies
  • 0 Helpful

Sim upgrade

So I tried to upgrade my ee sim. Couldn't do it on webpage. Tried chatline. They tried to sell me a broadband package. When I said no and logged out I received a load of texts with pin numbers in a childish display of temper. And this is meant to be ...

Billing Account Number and Valid Landline Number

I was switched from Plusnet to EE. When I try and link a product (broadband)  it says broadband found, but more details needed. I am required to enter my billing Account Number or landline number. I haven't been given my Billing Account number  ( I d...

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