The EE Community

Missing £70 game card voucher still

Ordered Sunday, delivered Monday morning. (Switch 2 bundle)Frontline support just told me EE has run out of £70 GameCard codes, it's a known issue, and I have to wait 2 weeks because it's a 'third-party issue'. The game I bought this console for laun...

Resolved! **iPhone 16 Pro Max – No Service / “Phone Not Allowed” – EE Incident INC00000260

Hi,I’m posting regarding an ongoing issue affecting my iPhone 16 Pro Max and, according to EE, a number of other customers with the same device.On 2 November, my phone suddenly lost all EE network service. It attempts to connect but is then disconnec...

Resolved! Iphone pro max glacier 256gb

I ordered the iphone 18 pro max in glacier 256 on 20 sept evening and i still haven't received any updates with delivery. I can see that burgundy colourway is more popular therefore cant find much update on this colour. Please let me know, thank you....

Internet radio not working with new smart hub 6 plus

Just been switched from plusnet to EE. Now our Majority Bard internet radio constantly drops BBC radio 4 and thenreconnects, then drops etc. Its unusable. Didn't have this problem with the plusnet router.Followed AI advice to try and resolve the issu...

EE staff gave confusing roaming info

Hi,So I've always been on a monthly plan with EE (2+ decades) and today I switched to a new one and all I asked was can I continue to receive texts and send the odd text out whilst abroad (in HK specifically) with this new plan. Probably didn't need ...

when are my phone contract up for renewal

when phones ending 376 and 610 upgrade duevdate

After upgrade to Android 17 EE app wont link with my hub

I have Galaxy S24 Ultra which recently got Android 17 with OneUI 9 update.It appears that since the upgrade my EE app can't pair with the hub:Smart Hub 7 ProHub Model: Smart Hub SH40J Firmware: r5.16.1-R-2011329-PROD-1I spent 2 hours on the phone to ...

I've had enough of EE

Yet again, i'm away from home and ive got 4-5 bars of 5g yet im getting speeds of less than 1mbps.I've had enough of this now, ive had enough of fighting though the USELESS phone menu / Visual voice mail.Talking to "tech" wombles that don't have a cl...

EE Smart Hub 7 Plus and Ring Doorbell/Camera Connectivity Issues

I have run several Ring Doorbells/Cameras off my EE Smart Hub 7 Plus for 10 months (January to October 26) with no issues whatsoever. They were connected directly to the out of the box Smart EE SSID that the router is shipped with. Suddenly on 15/10/...

Unable to link products

Hi, I'm unable to link products, so I can't view my bills.

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