Community Activity
Resolved! Unable to add a payment card, blank screen after bank approval
I've been trying to add a payment card to my EE account for the past five hours, without success.I've tried multiple times using both my phone and computer. Each time, I enter my card details and successfully approve the verification through my banki...
Remote Access to Plex
Trying to get remote access working in a new Plex server with a (recently) new router. I have set up the bit in Plex, and I have set up the port forwarding on the router. Remote access comes on for a second or two and then goes off again. I have h...
Resolved! Android phone is not connecting to wifi following ee smart hub updated to r5.21.
About the time the EE Smart Hubs were updated to r5.21 one of our mobile devices has stopped connecting via wifi. It may not be related but we have 5 other android devices, all are connecting ok, but this one has lost connection and now fails to conn...
EE Smart Hub 7 Plus and Ring Doorbell/Camera Connectivity Issues
I have run several Ring Doorbells/Cameras off my EE Smart Hub 7 Plus for 10 months (January to October 26) with no issues whatsoever. They were connected directly to the out of the box Smart EE SSID that the router is shipped with. Suddenly on 15/10/...
MacBook Neo
Ordered my Neo on 28/9/26. Ordered stated more than 28 days delivery and is still stating that on my order. I’ve spoken to someone at ee today who stated that they definitely have them in stock and orders should be going out soon. Anyone had any upd...
An absolutely outstanding experience with Jake!
An absolutely outstanding experience with Jake! I honestly cannot praise him enough. From the moment he started helping me, he was exceptionally polite, friendly, patient and genuinely caring. He went above and beyond to make sure all my contracts we...
Resolved! Inclusive Extra not showing on my account – Business Full Works
Hi,I’m on Business Full Works iPhone 24M £103 (£123.60 inc VAT), which started on 20 Oct 2026.1. My Inclusive Extra isn’t showingFull Works should come with an Inclusive Extra, but my dashboard doesn't show an option to choose or switch to one, such ...
Devices not showing on WiFi network
Hi,I used to be able to view and manage all devices connected to my home Wi-Fi network through the Manage section of the EE Mobile app. I regularly used this feature to control access to my children's devices and apply parental controls, which the ki...
iPhone Duo Preorder – 16 October, No Delivery, Poor Communication and Questions
I wanted to share my experience with EE's handling of the iPhone Duo preorders, particularly regarding the lack of communication and what appears to be a rather unclear fulfilment process.I've been an EE customer for approximately 14 years, and I pre...
Moving
We have registered our move which should happen on the 30th. All sorted with contract etc. At the new house we noticed the power cable to the Open Reach equipment was taken by previous owner. I reported this and asked for a new cable to be sent, whic...
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