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Don't restrict us to get PAC

 It has been over a month, and I still have no option to obtain my PAC through the EE website, live chat, or text message. Why are you making it so difficult for customers to access such a basic service?Your live chat service is constantly unavailabl...

Elderly customer has no service

My elderly father's phone and broadband has been down for over a week. Because I also have an EE account, contacting EE on his behalf is hard, as the system assumes I'm contacting about my own account. He lives a long way from me and is vulnerable wi...

Resolved! EETV box constantly dropping wifi connection

I have had EE fibre broadband and EETV since March 2025, and the TV box has worked with no issues until about maybe 6 weeks ago when it started to disconnect randomly from the wifi with error codes YVM102 or YVM104. I would restart the router and the...

ellemcee by • Investigator
  • 2323 Views
  • 17 replies
  • 5 Helpful

Fake iPhone Delivered by DPD

Hello,I recently purchased a sim free iPhone 17 Pro Max.The order was meant to come one day, and DPD said they tried to deliver but nobody was in, even though we are a shop so someone always here. Then the next day the phone was delivered.It turns ou...

Wasowca by • Explorer
  • 19 Views
  • 5 replies
  • 2 Helpful

Incorrectly blocked website

Hi there,A web software we use is being flagged by Advanced Web Protection as being potential scam. When I turn this off, it allows me access. It recently had a new SSL certificate issued on the 6th I believe, is someone able to manually review this....

I recently was moved from Plusnet to EE

I moved on 16 October. My contract ends 3 December. I wondered if I would receive offer to renew by email ?. I am on 74Mbs at moment. I was looking at 150Mbs but cost is £10 per month more than offered to new customers.

ossettbob by • Investigator
  • 158 Views
  • 15 replies
  • 4 Helpful

Want to say thank you to an EE guide?

At EE, our guides are here to help keep you connected. If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our custo...

James_B by • EE Community Manager
  • 9112 Views
  • 187 replies
  • 24 Helpful

Smart 5G Hub 7 Plus Good for pc connection?

So I'm swapping over due to moving and my previous provider is causing nothing but issues for me so I want to cancel with them. I'm looking for something that will not need outside cables or wayleave forms to be signed - part of the reason I'm leavin...

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