The EE Community

PS5 £70 Gamecard Bundle

Hello!I recently purchased this bundle two days ago and paid it in full. However, I have not yet received my £70 EE Gamecard bundle. It was not inside the packaging and I expect to receive it through email as I do not have a number with EE. I would l...

Who can actualy record 1.6gbps on a device in their property ?

So i'm a new customer full fibre installed by openreach for EE. 1.6gbps guaranteed 1.3gbps. the full ee package. Had 12 openreach engineers attend my home max speed is 945mbps.Tested the fibre with an exfo OTDR and the line is clear. Smart hub 2 has ...

EE suddenly blocked my iPhone 16 pro max

I bought my iPhone 16 pro max in Apple shop and change to EE mobile from Vodafone last year. Yesterday morning, my iPhone suddenly lost mobile connection. I tried all solution suggested by Gemini and also run Apple diagnostics app shown that no issue...

EE Smart Hub 7 Plus and Ring Doorbell/Camera Connectivity Issues

I have run several Ring Doorbells/Cameras off my EE Smart Hub 7 Plus for 10 months (January to October 26) with no issues whatsoever. They were connected directly to the out of the box Smart EE SSID that the router is shipped with. Suddenly on 15/10/...

**iPhone 16 Pro Max – No Service / “Phone Not Allowed” – EE Incident INC00000260

Hi,I’m posting regarding an ongoing issue affecting my iPhone 16 Pro Max and, according to EE, a number of other customers with the same device.On 2 November, my phone suddenly lost all EE network service. It attempts to connect but is then disconnec...

Returned Hub

Hello, I returned my hub a while ago but have lost my Royal Mail tracker number. EE have just been in touch asking for it. I don't want to end up being charged £85 for something ive sent back, Any ideas? TIA

I’ve got no broadband for 24 hours now and no human contact with EE (we’ll call)

I need human contact. Has anyone got any advice? No broadband for 24 hours and endless loops of verification and dead ends. And nothing to suggest anything is being done

Resolved! Has anyone had the 'Free' upgrade to Full Fibre please?

Has anyone had the 'Free' upgrade to Full Fibre please? I'm just wondering how the changeover day went with BT Open Reach.

Resolved! Change sim plan while flex pay still in contract

My airtime plan is up next month but my still have a year on my phone plan.I saw another chat saying people had gone round in circles trying to change to sim only while still paying off the device and in the end found it can not be done. I've been wi...

Missing £70 game card voucher still

Ordered Sunday, delivered Monday morning. (Switch 2 bundle)Frontline support just told me EE has run out of £70 GameCard codes, it's a known issue, and I have to wait 2 weeks because it's a 'third-party issue'. The game I bought this console for laun...

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