Community Activity
Who can actualy record 1.6gbps on a device in their property ?
So i'm a new customer full fibre installed by openreach for EE. 1.6gbps guaranteed 1.3gbps. the full ee package. Had 12 openreach engineers attend my home max speed is 945mbps.Tested the fibre with an exfo OTDR and the line is clear. Smart hub 2 has ...
Upgrade from FTTC to FTTP - engineers not coming for 3 months?!
A week ago I placed an order to upgrade from FTTC to FTTP. The order tracking had an estimated 'outside' engineer visit on 28/10/26 and subsequent visit on 6/11/26. Yesterday an Openreach engineer unexpectedly called at my house - luckily I was in -...
Help!!!
I've been trying to add a new payment card for my account all bloody day and your website seems to be having an absolute hissy fit - so tomorrow I'm guessing I lose my mobile phone because I was trying to change to a lower 30 day plan as I wanted to ...
Resolved! Very poor picture quality
Since I switched over from sky TV and sky broadband to a full EE service, the quality of the picture is so poor that you cannot watch certain channels properly. The only way to watch these channels is to watch in HD. However, whist you can watch them...
EE Smart Hub 7 Plus and Ring Doorbell/Camera Connectivity Issues
I have run several Ring Doorbells/Cameras off my EE Smart Hub 7 Plus for 10 months (January to October 26) with no issues whatsoever. They were connected directly to the out of the box Smart EE SSID that the router is shipped with. Suddenly on 15/10/...
My EE network name not showing
Despite being moved over to EE following the Plusnet switch a few months ago , I cannot access WiFi as my EE network name is no longer showing . This has only just started . Long wait via the help desk , anyone have any ideas please ? Thanks
Unable connect to websites - show as "unable to support a secure connection"
Can anyone help?I've had to switch to EE as previous network's (Vodaphone) pre-loaded data had expired and unable to top-up for some reason or buy a voucher locally.Can't connect now to many websites which show up as "unsecure connection" and can't f...
iPhone Duo Delay
Evening everyone!I ordered the iPhone Duo 512GB midnight sky on the 23rd October and I know it’s a long waiting time, I was told 28 days when I ordered the device which would be the 20th Nov which is completely fine!I contacted them today regarding a...
Tranferring PUK codes
After 13 years with EE, I recently migrated to another provider due to the high cost of the same deal; however, the signal where i live is not sufficient, and I've cancelled that deal after a week. By this point, I was told by EE that i cannot sign u...
Resolved! EE PUBLIC WIFI STOPPED WORKING ON PS5
For the past 9 months, I have been using EE public wifi on my PS5. You connect to EE Wifi but internet will fail. You open Network > Connection Status > View Service Status > opens EE public Wifi Authentication Portal > Enter login details > You now ...
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