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Site blocked on EE mobile data by Content Lock

Hi, Hoping you can help.Our site https://luma-friend.com is being blocked on EE mobile data by Content Lock. The filter response shows x-filter-rulename: mobile-categories-denylist with categories str_dating, str_social_networking, and redirects to t...

Don't restrict us to get PAC

 It has been over a month, and I still have no option to obtain my PAC through the EE website, live chat, or text message. Why are you making it so difficult for customers to access such a basic service?Your live chat service is constantly unavailabl...

Xbox series x

I ordered my son an Xbox on 04/11/2026 and it’s been stuck on preparing for despatch for 24 hours now.  When I try the live chat just keep getting come back to us in 24 hours. Get the feeling it’s never getting despatched at this rate. Had nothing fr...

Admin password

Hello there, I recently moved and needed a new router. Changed connection details to previous hub, but new hub now won't accept admin password on the app or hub manager and the new password card went back with the old router. I'm trying to access par...

iPhone 18 Pro Max box open

I just received the new iPhone 18 pro max but the box was already opened! Spoken with an EE rep and she told me that it was due to inspection and warehouse checks! Is that normal as I never received an unopened box before?

iPhone

can anyone help please. I have done application for iPhone, I gone through everything and send a selfie ect and dl.. I have got to the end and it’s asking me for payment of £30 upfront cost. Does this mean I’m accepted or will they decide after I pay...

Resolved! GTA 6

I have pre ordered GTA 6 and would like to know if this will be delivered before the release day ? So I can download before just like Sony. Thanks

Resolved! Unable to add a new credit card via EE app and website

I  cannot add a new credit card to my plan as u go plan. I tried yesterday and today, but after I approved the credit card from bank app, the page just went back to Enter Details and it is blank. I tried different credit cards, different browsers, ip...

thymay by • Investigator
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