The EE Community

Is a double socket really necessary?

I am having full fibre installed next month. The Openreach email I received says you need a double socket for the ONT and router. Unfortunately all my double sockets are on the other side of the room and it will be difficult and expensive to put in m...

Resolved! Did EE take my deposit twice?

I recently upgraded to the S26 Ultra. The deposit looks like it`s been taken twice from my Monzo account.tia

SIM card issues, self inflicted

Hello, since for some reason ee don’t have a 24 hr help line, I’m going to ask here, probably get the answer I expect and have to wait till tomorrow to get it sorted, but here goes.I was trying to set up an old iPhone for my son, and during the set u...

Mini hub

I am currently waiting for WiFi to be installed due to external work this could take months. I’ve been sent a 4g mini hub however I work from home and every time I click on outlook it crashes and says it’s not responding any idea of why and what I c...

Resolved! Can EE please contact me - impossible to get through by any of the ways offered

HiCurrently in vietnam travelling, have paid for roaming (calls and texts) as well as enabling it on my phone. At present i am still not able to make or receive calls, or retrieve voicemail. I have tried the online chat bot, which told me to call 150...

Tv box deletes recording and schedule every few weeks

Every few weeks I lose all my recordings and all my scheduled recordings.I’ve tried resetting my box but no matter what I try a few weeks later it happens all over again. The box is becoming useless to me as I can’t rely on it to record or have my re...

The Internet, doesn’t work on My skyglass tv

I switched from sky broadband to Ee broadband. I have sky glass TV. I’ve connected it all up works fine off my phone my Tablet the Internet seems not to be working from the box thur wifi connections onto my TV. It says it’s connected but hub but no...

ESim upgrade issues

My partner was on a sim only plan with upgrade available, she bought a new phone separately with the plan of changing the SIM only contract she is on to a different plan to go with the new phone. She switched the esim from her old one to her new one ...

Failed to provide solution

I raised a complaint about my EE broadband contract being renewed without my informed consent. The Ombudsman decision says upgrades were placed in-store in June/July 2025, engineer work was done, and order confirmations issued — but I never knowingly...

Really slow smart hub plus

Hi, having a real problem with my smart hub plus.Had multiple visits from openreach for over a month for them to say today that there is no problem from the line between cabinet and my property, they says the problems with the router. On my 2nd route...

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