The EE Community

Broadband speed upgrade from 550Mbps to 900 - Is it really worth and yeilding?

Previous setup (550Mbps fullfibre)SmarHub Wifi 6 (Router) with 1 Smart Wifi plus ExtenderHub speed (via Ethernet): 550MbpsHub wifi speed : 450-550 MbpsWifi Extender speed (Ethernet): 550MbpsExtended wifi speed: 200-350Mbps (depending on the distance)...

Cancel/change order

Third party charge on bill but third party say not been allowed by EE

Account

Hello. In 2023, I added 25 pounds to my balance, but I never ended up using these funds. I would like to have the money returned to my account. Vitali Pamazenka

Unlock device sit not working

Hi,  I’ve been trying to unlock my device which is locked to EE  it’s an iPhone 11 but when I type in the IMEI number and click next nothing happens. the site seems to be frozen or something.  is there a way around this? 

Connecting an old Windows 10 Toshiba laptop to new EE router

Posting on behalf of someone on the BT forum:An elderly 90 year old friend has been moved from PlusNet to EE broadband, and her old Windows 10 Toshiba laptop won’t connect securely but her iPad and iPhone will.  The laptop will connect to my home BT ...

Existing customer trying to upgrade from 900 Mbps to 1.6 Gbps – my experience so

I wanted to share my experience upgrading my existing BT/EE Full Fibre broadband to 1.6 Gbps, as I’ve run into many of the same issues discussed in other threads.BackgroundI’m an existing Full Fibre customer and am currently out of contract. My partn...

esim still showin ++4400000000000 after 24hrs

Hi I have recently moved over from o2 to ee and had my number ported over, I can make and recieve calls but unable to send RCS text messages, the cause seems to be due to my phone number not updating in my esim ( still showing zeros) what can I do to...

New contracts taken

I’ve been with EE for over 10 years now Lindor on and recently changed our home broadband to EE broadband. With the new broadband, I have changed all our expired mobile contracts to new contracts. these contracts were set at unlimited data and minute...