The EE Community

Apple Mobile handoff - when available ?

Hi,I see Apple are rolling out ‘mobile handoff’ ( https://support.apple.com/en-us/127274 ). With EE being the first to implement - so when would we likely see this thanks

Coverage in Epsom

Update: 11 November 2026 Over the past month, our engineers have been working with the site provider to access the area and complete the tests and surveys needed to make sure the area will be suitable for the equipment. Barring any unexpected de...

Resolved! Unable to add a payment card, blank screen after bank approval

I've been trying to add a payment card to my EE account for the past five hours, without success.I've tried multiple times using both my phone and computer. Each time, I enter my card details and successfully approve the verification through my banki...

Video from security camera not being sent to internet by smart hub 6

6 days ago I changed from Plusnet to EE using a Smart Hub 6 +. I have a security camera/NVR system (Uniview NVR301-08-P8). The video from cameras attached to this used to be available remotely over the web. After the change to EE I can still connect ...

Impossible to use my iPhone

For me it’s crazy how EE can still sell phones (especially iPhones) and a very bad internet connection, then to even force people to be billed for it . Like , what I am even paying for ??? Over one year of communications with EE to get no where ! Wh...

Router issues

Hi,I have been having issues with my connection since August. I am multiple times a day losing both WiFi and Ethernet connection to my router. I am unable to even connect to the hub settings when it happens, either it randomly fixes itself or I need ...

AVOID EE

Honestly, EE is the worst mobile network I have ever experienced. I have never seen a company so disorganised, careless and disappointing.I simply wanted to add my new bank card and top up my account, but instead I’ve been facing one problem after an...

DISNEY+

I am very disappointed to learn that, having been informed that whatever I have with Sky, (including Disney+), I will have with EE! Infact this is not the case!I now have a subscription for a channel that I cannot access via EE TV, that is, was, watc...

EE hub7 unable to connect to Netvue camera.

Hi. I’ve been unable to to get my Netvue indoor Mini Orb cctv camera to work. I had to swap to the Comp WiFi mode and that got both my Ring Doorbell and Vaillant smart thermostat working fine but I just cannot get the Netvue to work. been using the E...

EE Braodband Upgrade Package a Total Joke, Keep well away from them do not Join.

I used to be with BT, and full fibre broadband had been installed in my area. I wanted to upgrade to full fibre, but BT informed me that I would need to move over to EE to get the upgrade.I therefore switched to EE. My BT account was closed, and a ne...

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