The EE Community

OTAP ADSL2+ dropping often – 2.9 dB downstream SNR?

Hi All,Recently moved broadband from BT to EE on a separate SOTAP line as there is no fibre to my cabinet. Phone remains with BT.I'm getting 5–6 DSL drops during the working day, which is very disruptive as I lose Teams/RDP sessions. Everything is Et...

iPhone 18 pro, Pro max (iPhone Duo) that time of the year again, Thread

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch and the new special edition Apple fold phone, as you all know the apple event is going on live right now and they are presenting the new iPho...

Wrong mobile number on EE Tech order – DPD delivery failed (no PIN)

Subject: Wrong mobile number on EE Tech order – DPD delivery failed (no PIN)Hi all,I ordered a PS5 DualSense controller from the EE Tech & Gaming store (order number starts with EE-). DPD tried to deliver it today but it failed because I never receiv...

WORST customer service ever. AVOID!!

I'm honestly so disappointed and frustrated with the way EE has handled my complaint, first raised in September.I've constantly been promised callbacks and email updates, but not one has materialised since September. If you're considering becoming an...

My broadband has gone off and I cannot get onto my account on the app

Changing payment card

EE messaged me to say that my payment card had expired and advised I should change it via the website or the app.  I have tried both methods throughout the day (almost 30 times) and they do not work.  In desparation, I even tried using the new card t...

Transferring Broadband

Hey,We recently moved abroad and are locked into a contract for our broadband. We have new tenants in our UK property who would like to take over the wifi. How do I go about doing this? As mentioned, I am overseas so getting through to EE via phone h...