The EE Community

Account suspended/No service after partial top-up – Need help restoring roaming

Hi EE Team,I need some help restoring my service and accessing my account.My SIM card is currently showing "No Service" after I topped up £5. I realize that the required amount for my plan might have been £10, so my account might be suspended or on h...

Openreach installing FTTC when FTTP is available

HiI've not gotten round to updating my copper broadband for family health reasons but had Openreach email saying they coming round to update digital phone & putting me on core 67 which is FTTC even though full fibre is on my street. I will receive my...

Roaming

Hi I am currently experiencing issues in Kefalonia Greece with my iPhone not sending or receiving media phone is topped up   Data roaming on. Appear to have good network Cosmote (other family members don’t seem to have a problem- one has an iPhone ) ...

order confirmation email

I placed an order broadband and tv august 7 and have not yet received an email confirmation  is this normal and when does my 14 day cooling off period start

EE website not letting me see my broadband deals?

So my contract ends in a few months, and i plan to downgrade as i do not need the speeds i have right now, but when i go to check out the broadband deals, the website refreshes by itself and forces me back to the home page where the renew contract bu...

Roaming.

Awful

I have switched to Virgin media, as EE are awful service, They want me to return my old kit, I requested a returns label, they said it would me e- mailed to me and I could print it out, 2 weeks ago !! Still nothing, I found the returns bag, packed th...

Roaming misinformation

Earlier today I called in the EE shop in Harlow (miles away!) to find out about roaming. The girl was about as useful as the chair she was sitting on! I know I have to text ROAMING to 150 before I go and set up the phone in settings, my son is going ...