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Payment owing but when I try and pay it says £0.00
I keep getting a message saying that I haven't paid my bill but when I log on to either the app or online it says that I owe the monthly amount but when I click on the to pay it says I owe £0.00. I have paid my bill because I have the confirmation vi...
Fibre 67 essential upgrade
Currently on fibre 67 essentials package within 14 day cool off period, 54-60 mbps (48mbps)Yesterday the website advertised 56-63 mbps and (51mbps) for my property and other ISP’s also offer the faster speeds, obviously whilst still within 14 days I ...
EE TV Box v Apps
I am setting up a new TV on the wall and have EE box (also have mini box for another TV). I have power behind TV so no cables need to run u the wall currently (and don't currently any way of feeding cables through the wall). If I have access to all m...
EE Smart Hub Pro - DDNS broken after latest firmware update?
Configured DDNS when i initially setup the new Smart Hub Pro and it was working fine, updated overnight to firmware version r2.64.3-R-1213091-PROD-1 and now DDNS sits at connecting constantly and doesnt update. Anyone else experiencing the same issue...
Resolved! Safesearch options
How do I reset Safesearch options? I'm being told that they are being controlled by the network
Scam guard/cybersecurity
I get emails from ee stating that I have turned off security but when I check the Norton app it shows that it is turned on
Keeping new EE number after pac code transfer
Hi allI’ve recently switched to an EE sim-only contract from O2. At order check out I entered in my pac code to transfer my old number to the EE sim. The thing is, I’ve just received my EE sim, and the new number is so awesome that I’d love to keep i...
EE TV streaming issues Asus Router
I recently signed up to EE TV "full works " and have had nothing but problems using the Pro box and mini box in another room . The HD sky sports and tnt HD channels are intermittent and when I try using the uhd tnt channel it causes the whole network...
Smart Hub Pro SH4-1 Firmware Revisions
Currently my Smart Hub Pro is sitting at the below App and Firmware versions, anybody's updated to anything newer?App version:2.34.2Firmware version:r2.64.3-R-1213091-PROD-1
EE perks account deactivation
HiI completed all of my registration 2 years ago. I reset my perks password and did all the verification etc last night. Now my perks account has been deactivated. How can this be sorted please? Thanks x
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