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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4805 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4463 Views
  • 0 replies
  • 5 Helpful

Coverage in Oxford

Update: 01 July 2025  For the first location, our engineers have started legal steps with the council to legally acquire the land and agree planning permission. Pending a positive outcome from the legal negotiations, we can start building the equi...

Leanne_T by EE Community Support Team
  • 20098 Views
  • 95 replies
  • 85 Helpful

Coverage in Queslett and Pheasey

Update: 01 July 2025 Over the past month, our engineers have submitted surveys and drawings to the site provider for planning permission to be approved. The drawings have been approved; however, additional surveys are needed to make sure the area w...

Leanne_T by EE Community Support Team
  • 2048 Views
  • 22 replies
  • 21 Helpful

EE 4G dreadful at Clapham Junction

Just been out through clapham today, twice. Took 2 speedtests at different times on the platforms. This was it at 09:32And at 16:38, not even a speedtest would work, let alone an imessage send. Is anyone else having this sort of experience there? And...

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DJW-20 by Established Contributor
  • 152 Views
  • 6 replies
  • 1 Helpful

Coverage in Wednesbury

Update: 10 June 2025 Over the past few months, our engineers have been continuing the legal negotiations with the site provider to agree the terms for the build to start. Once the terms have been accepted and we have a date to access the area and sta...

Leanne_T by EE Community Support Team
  • 9937 Views
  • 72 replies
  • 29 Helpful

The internet at home has been poor for over ten years due to old cables supplied by bt. but for the last 3 weeks I've had to drive out of the Pr83rp area to make calls or use the internet  due to the mast being broken. how do I get a refund on my bil...