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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 9843 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 17291 Views
  • 0 replies
  • 6 Helpful

Resolved! No 5G but getting 5G??

I am in a semi rural village called Mark Cross in East Sussex, TN6 3P* postcodes. Outside and in the loft our phones are saying 5G. Me on EE, the Missus on O2. BB is copper and about 35mb. With that supposed 5G we see 25-30mb. I have acquired a direc...

Clarkster by Investigator
  • 1070 Views
  • 6 replies
  • 7 Helpful

Is coverage checker just a fraud?

Constantly terrible 5g and mobile data signal if I go to coverage checker shows a fault and I register for updates every single time 5 mins later I get a text to say fixed restart phone hmm dodgy 

Stuarm1 by Explorer
  • 96 Views
  • 5 replies
  • 0 Helpful

No mobile network

I still haven't got network its absolutely ridiculous and I'm being charged full amount for both phones which is unbelievable as I'm unable to use my phone even in an emergency from my son's school. How long to get resolved otherwise I will have to l...

Coverage in Barnet

Update: 24 April 2026  Over the past few weeks, our engineers have been continuing negotiations with the site provider for planning approval for the first location. Pending a positive outcome from the negotiations, we can start legal steps to legall...

Leanne_T by EE Community Support Team
  • 8370 Views
  • 82 replies
  • 64 Helpful

EE has to be the worst data provider?

I use an EE sim on unlimited data plan in the Portpatrick area.  I have a fixed router with a quality external antenna.   During the night I can get download speeds of around 35 Mbs, at the times when I'm awake, evenings, the speed can drop as low as...

Davie15 by Visitor
  • 109 Views
  • 2 replies
  • 0 Helpful

Resolved! Unlock an Orange device

hello, how to unlock an Orange device? I have 4 phones orange uk and I can’t connect to more than one network, I need to unlink them from the Orange operator, how to do this, The unlock phone page on the site does not work and gives errorApplication ...

Torrer by Explorer
  • 132 Views
  • 4 replies
  • 0 Helpful

Resolved! Not happy at all

Came onto EE around Christmas, after having a bad experience on another network. So yesterday was my mothers birthday who lives the states for the past 30+ years I have called her on all special occasions, never having bill or charges problem, then t...

Orlando7x by Investigator
  • 290 Views
  • 10 replies
  • 2 Helpful