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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10753 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 21062 Views
  • 0 replies
  • 6 Helpful

Always no signal.

My iPhone always has no signal, I can’t recieve calls, send texts or use my data. I’ve tried everything, even getting in contact with EE but no one responds but a robot! Anyone else had this issue?

Mol2002 by Explorer
  • 23 Views
  • 4 replies
  • 0 Helpful

Phone signal Poor, Phone cuts out

Hello,i have been with EE for longer than i can remember, perhaps since their inception, if i recall previously something to do with orange.great customer service to be fair but over the last year or maybe 18 months my phone reception has just got di...

No signal new home

Hope this is the right place to post this query.just moved to new home and my mobile has zero connection. This is odd because other mobiles like vodaphone do work.as my contract is almost up should I switch to a new provider that offers better covera...

Bloozy by Valued Contributor
  • 42 Views
  • 2 replies
  • 4 Helpful

Coverage in Wigan

Update 16 July 2026 Over the past few months, our engineers have been in legal negotiations to agree planning permission for the permanent mast. Barring any unforeseen delays, we expect the legal steps to be completed by the beginning of September...

Leanne_T by EE Community Support Team
  • 4652 Views
  • 29 replies
  • 18 Helpful

Coverage in Barnet

Update: 11 August 2026 Over the past few weeks, the traffic management test has been completed. Our engineers are waiting for detailed drawings to be completed to submit these for approval. Pending a positive outcome from the drawings, we can sta...

Leanne_T by EE Community Support Team
  • 16656 Views
  • 108 replies
  • 72 Helpful

Resolved! satelllite signal for mobile phones.

Dose anyone when will EE do satellite signal for mobile phone so when ever im in an area that has no signal my mobile phone and mobile broadband roter will pick the signal from the satellite?

Lukeg33 by Established Contributor
  • 49 Views
  • 3 replies
  • 0 Helpful

Coverage in Stanley

Update: 24 July 2026  Over the past few days, our engineers have integrated the mast onto the network. The new mast is now on-air restoring full service to Stanley.  We will continue to monitor the performance in the area. Update: 06 July 2026 Ove...

Leanne_T by EE Community Support Team
  • 7208 Views
  • 29 replies
  • 23 Helpful

No phone reception!

In the Penzance, Cornwall area the phone reception is horrendous! Cannot have any sort of phone call! This past few week it’s been getting worse and worse and now there is no chance of a conversation on the phone!