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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 7593 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 11738 Views
  • 0 replies
  • 6 Helpful

No data, high ping in Charlton, London

Both data and voice connection have had issues in Charlton for a long time, but it’s gotten much worse over the last 6-9 months.5G is no longer available and there is almost no 4G data coverage despite there being plenty of masts near by.I’ve done al...

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WaterWheel by Valued Contributor
  • 96 Views
  • 5 replies
  • 1 Helpful

Network Configuration Issue mobile

I recently upgraded my ee phone.  I have been having issues with data on certain apps. WiFi works perfectly on all but when I don't have WiFi some apps are not working yet it says I have 5g. I have tried uninstaling the apps, restarting my ohine. Cha...

Laura2k by Investigator
  • 85 Views
  • 6 replies
  • 0 Helpful

Coverage in Oxford

Update: 12 December 2025  For the first location, our engineers are continuing legal negotiations with the council, to legally acquire the land and agree planning permission.  Pending a positive outcome from the legal steps, we can start building ...

Leanne_T by EE Community Support Team
  • 24183 Views
  • 103 replies
  • 96 Helpful

Coverage in Little Thurrock

Update: 08 December 2025  To improve coverage in the area, our engineers will be completing upgrades on one of the existing masts to increase capacity and improve service to Little Thurrock.   For the mast which has been damaged by a fire in the...

Leanne_T by EE Community Support Team
  • 5088 Views
  • 46 replies
  • 48 Helpful

Coverage in Great Blakenham

Update: 11 December 2025 Over the past few weeks, our engineers have installed the microwave link needed for the transmission and integrated the mast onto the network. The new mast is now on-air, and to further improve coverage to the area, our engin...

Christopher_G by EE Community Support Team
  • 7338 Views
  • 103 replies
  • 51 Helpful

Nw10 Hanger Lane area bad network

1 bar max 2 bar of network, construction work happening it was said a mast was taken down and needs replacing but needed permission for it to be put back up? Nw10 area Hanger Lane, coverage map says good coverage both in and outdoors but it isn’t 

no network coverage

No network coverage on my ee s25 ultra today. I have a voicemail i urgently need to get to. Tried all suggestions for resolving it but to no avail. Phone showing no service. States EE network not available. Is this anything to do with the fact that I...

Unable to pay bill

Just spent half an hour trying to change my password... after spending a freaking HOUR trying to pay my freaking bill... but their dogsh*t app doesn't work.This isn't even the first time... it's a CONSTANT thing... half the time I have to CALL them t...