We are aware of a signal issue that is affecting some of our customers in the Epsom area. Our mast in the area had to be removed from the existing site in September 2026, as the building is being redeveloped.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Barring any unforeseen circumstances, we hope to have work completed by April 2028.
We've made changes to nearby masts to help maintain coverage for as many customers as possible while this work is ongoing.
We will keep you updated with any developments on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
