Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by EE Community Star
  • 87773 Views
  • 61 replies
  • 130 Helpful

Unable to active apple one

Hey team,I have apple one as part of my contract but when I tried to enable it using the link I received by text, it says that my number couldn’t be verified for this subscription. I used both mobile data and WiFi and I don’t have any active VPN.I tr...

Resolved! Ee Perk Deactivated No E-Mail Response

Hello, I’m wondering if someone can help me please! My EE Perk account is showing as deactivated and isn’t letting me reactivate it or reset my password to gain access. I have emailed the employee perk email passed on from customer care live chats bu...

Resolved! EE perks - Deactivated

Last year I started to open my perks account but couldn't get to my works email within the time allowed. Now says deactivated and I would like to use it please can you advise.

John1982 by Visitor
  • 4150 Views
  • 16 replies
  • 4 Helpful

Resolved! Allow Apple One to be upgraded

Apple One is currently only an individual subscription, I told when purchasing my plan that Apple One was included and that I can pay “6 per month to upgrade to the family plan. YOu will be able to do this once you have set up your plan on your phone...

Kai00 by Explorer
  • 3752 Views
  • 10 replies
  • 11 Helpful

Resolved! TNT sports being removed from inclusive extra! 😡

Hi,got tnt sports as an inclusive extra on my package when I signed up in November 25 as it allows access to my iPad and iPhone.  Allows me to watch all the champions league games on both devices which is excellent when I’m out and about.swapped the ...

Resolved! Inclusive Extra HBO Max

Has HBO max with sports been removed as an inclusive extra without any news being posted on the subject? I changed it to roam abroad prior to a holiday and now it's not available to change back? Have other people been kicked out or told its no longer...

jdoug50 by Explorer
  • 286 Views
  • 5 replies
  • 1 Helpful

Resolved! PlayStation gift card

I have ordered a PlayStation gift card but when I have checked my email address is wrong so I haven’t received the codes what can I do ? 

keven2 by Visitor
  • 60 Views
  • 1 replies
  • 0 Helpful

£145 Giftcloud reward - Not received after 140 days

Hi everyone,I am hoping an EE Community Support team member can help me escalate a stuck broadband reward card. Many users seem to report waiting over 140 days for these sign-up rewards without success, and I am now in the same situation.My broadband...

est1872 by Explorer
  • 93 Views
  • 4 replies
  • 2 Helpful

Resolved! EE Perks code “this voucher is invalid”

Hi, I received a code from my auntie and it doesn’t let me apply it. I’ve used EE perks before.basically I am doing the free upgrade where you hand your phone in and upgrade from iPhone 16 to iPhone 17 pro max. 24 month contract. Add to basket at £88...

Melblask by Explorer
  • 1376 Views
  • 7 replies
  • 0 Helpful

Resolved! Re: Claim galaxy buds pro 3 s26ultra

all, I ordered a galaxy s26 ultra last month instore and was told I'd be able to claim free set of galaxy headphones. I've read other post saying I need to wait for a text but it's been a month and no text message.