Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Screen is locked on my new Samsung A36 despite putting puk codes in as told to

Does anybody have any suggestions to help me with my new Samsung phone?The screen has locked completely, can't get in despite entering two different puk codes as advised by EE . This is so frustrating as thought I was getting on well with it!

Resolved! How long do you usually have to wait till phone is sent?

Hi, just ordered a Samsung Galaxy Fold 7, it came through with an email of "Your plan details" but it kinda kicked me out after I did the upfront cost & still showed it in my basket. So just wondered if I needed to do it again? Ordered on Monday 20:2...

Resolved! Please change my phone number on verifying my account

Dear sir, I am not able to see my bills as the verfy account system verify send the code to ******* which is wrong number. Please change it to my EE phone number which is ******* or ********. Thanks Msalehi [Mod edit: Phone no's removed, please do ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! All calls automatically answered remotely

All my calls are automatically answered remotely and I cannot accept them on my phone. I reset all settings. No joy. And then today I have bought a brand new phone and it is still the case. I want to speak to ANYONE at EE but the way 150 now works is...

Resolved! S26 Ultra order get Buds 3 Pro for £1 issue

Hi, I ordered and received my S26 Ultra yesterday 11/3/26 and I'm still yet to receive a voucher for the Buds 3 pro am I the only one with this issue?

Resolved! How do i speak to an advisor

Resolved! OPPO Find X9 Ultra

Will EE be getting this phone on contract? I've 5 days to return the X9 Pro but would rather get the Ultra, can anyone confirm if EE will be selling this on contract? Thanks

Resolved! How to tranfer phone number to tablet

Resolved! RCS after porting number, stuck on verifying number.

A few months back, I came to EE from O², all went smoothly, but my Google messages was sending RCS messages as my temporary number. Tried changing it and it wouldn't work. Now I've had a new SIM card, the number is correct, but it's stuck on "trying ...