Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Cannot connect to VPN via wi-fi hotspot

I regularly connect to a remote server via a VPN.I used to be able to connect to it via my Android 14 phone and its wi-fi hotspot but not any more. No messages, the VPN client (FortiClient) just fails to connect.This is a seasonal thing, I use it whe...

Pixel 7a battery swollen

HiMy Google pixel 7a battery has swollen and the phone keeps turning off when it gets hot. I've been advised to not use it as it could catch fire. I went to my nearest ee shop and they refused to repair it as they couldn't override the repair charge ...

EE Phone & Connection to my EE router Help Please....

After some valued help please, the automated EE help in app wouldn't allow me to explain fully and every time I phone 150 it hangs up on me.....anyways, hope i'm in the right spot....Have fibre EE router and EE phone ( newish to me ) had few months t...

Resolved! CLAIM TABLETS AFTER UPGRADING

I hope you are well. I am writing to request urgent assistance regarding a promotional offer linked to my recent purchase.On 18 May, I purchased two Samsung mobile phones from EE. At the time of purchase, I was informed that I was eligible to receive...

New Android Phone Not Receiving Updates

I bought a Samsung S24+ two months ago from Amazon and it is working well with my EE Sim, but it has not received any updates. My old phone using the same Sim used to get them regularly.The new phone has Android 15, but I am concerned that it only ha...

How do i get insurance for my phone that has a crack down the front of my phone

My samsung phone has a crack down the front of the screen it fell out my pocket when i was walking

Resolved! OPPO FIND X9 ULTRA

I find it quite disappointing that EE has not stocked the Oppo Find X9 Ultra, especially considering their supposed partnership with Oppo to market their devices. It appears that the only places to purchase this phone in the UK are either the officia...

Problems sending Whatsapp invite and other messenger related issues

I am trying to send an invite to join whatsapp but am getting a message in messenger saying "currently unable to send your message. It will send when the service becomes available".Not been an issue before, but in the last month or 2 I have upgraded ...

Resolved! Smart Watch Claim

Hi all, i recently purchased a Samsung galaxy S26 and i should be able to claim a free Smart watch i believe until the 3rd which is tomorrow but i cant find a link to anything, has anyone else done this?.Thanks

Visual Voicemail on Samsung

We’re excited to announce that Android Visual Voicemail is now available on Samsung devices! Say goodbye to dialling in and hello to convenience.View your voicemails in a list, no more guessing who called.Play messages in any order, skip straight to ...