Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Ordered an upgrade to s26 ultra

I upgraded to Samsung s26 ultra and received email confirmation but I can't track the order. Order number doesn't work. What shall I do?

Resolved! Tech help - phone won't switch on

HelloI have a really old phone Samsung S6. I was charging the device, it reached 84% when I removed it from the charger to switch on, however the device no longer switches on. The device was fine yesterday.Please help a damsel in distress.Thanks in...

Can anyone help, i can't access any of my apps, saying there is rechnical proble

Resolved! Galaxy A16 timeout not working. Set for 30 seconds.

Galaxy A16 time out not working. Set for 30 seconds.

Resolved! Blacklisted s25 ultra

I understand that my S25 Ultra has been blacklisted from the EE network, and I am currently arranging a payment plan with a debt collection agency. I'm inquiring whether it is possible to use my device with alternative SIM cards. I experienced severa...

Resolved! Z fold screen protector replacement

I've been trying for 3 days to get through to a person just to ask if they do screen protector replacements for the z fold 4 at market street Manchester but it just disconnects me or gets me stuck in perpetual options.EE also has no basic support to ...

Resolved! New batterry

Hi, where can I get a new battery fitted for Galaxy SE10, an ee store?

Resolved! Upgrade

Hello, I am a long-term EE user. I've been using EE for more than three years now. I have 4 handsets and one watch contract with EE. Today, I saw in my app that I am eligible for an early upgrade without paying any fee. I thought I was gonna pre-orde...

Re: Faulty smartwatch

Help to my faulty watch

Resolved! If i buy a smartphone would EE be able to get me a contract for it?

Hi,I need to get a smartphone so that i can verify my Linkedin Account. (i have a smartphone but its 8 years old and cant download the linkedin App and its not with a contract, i just use it with my EE mobile router)I also already have a "dumphone" a...