Android Devices

Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by • EE Knowledge Specialist
  • 4530 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 79010 Views
  • 95 replies
  • 28 Helpful

Resolved! Unlock samsung phone

I have followed the instructions for unlocking my Samsung phone, I get the 16 digit code. The instructions then send you back to the page that has no other instructions and does not at all tell you how to unlock the phone. I followed online instructi...

Resolved! Claim my samsung tablet

HiI got my samsung the other we and was wondering how do I order the table I get when I got the phone.  Thanks  Lewie  

Galaxy Watch Ultra - Removed data plan, can't re-add.

I removed the data plan from my galaxy watch ultra after getting the persistent notification on my phone about my plan being set up.I then tried to add the plan again and I'm getting this error message.Called 150 twice today, 1st time my esim was res...

Screenshot_20250213_210847_Galaxy Watch7 Manager.jpg

Resolved! Defective Samsung S25FE Sold to me on Contract by EE

Despite sticking to EE for the past 14 years, I have been terribly disappointed by the bad Samsung S25FE that was sold to me on contract by EE in February this year. Within a month of purchase I had complained of how the phone network performance has...

GAudu by • Explorer
  • 242 Views
  • 4 replies
  • 2 Helpful

Resolved! Watch Sim for Samsung Ultra

Hi All  I wondered if anyone could support with a couple of queries I had regarding adding on data for a Samsung Watch Ultra just so I don't mess it up.I am the account holder for two pay monthly plans for two Samsung devices, my partner has just pur...

ohsohollz by • Investigator
  • 192 Views
  • 1 replies
  • 1 Helpful

Resolved! Return pack not received after Trade in contract

Hi, I upgraded my phone on 21st August and opted to get a monthly discount on the contract by trading my old phone in. After 10 days no return pack had been received although the new phone arrived within 1 day.How long does it take for them to turn s...

mba768 by • Visitor
  • 216 Views
  • 1 replies
  • 1 Helpful

Resolved! S26 Ultra Missing Wifi Calling

Hi All,I've recently upgraded to the S26 Ultra and I've realised today (due to having little to no signal at home) that the device does not have the WiFi calling option what so ever.It's not in the connections menu or on the quick settings in the dro...

Macca1t by • Visitor
  • 1518 Views
  • 2 replies
  • 4 Helpful