Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! CLAIM TABLETS AFTER UPGRADING

I hope you are well. I am writing to request urgent assistance regarding a promotional offer linked to my recent purchase.On 18 May, I purchased two Samsung mobile phones from EE. At the time of purchase, I was informed that I was eligible to receive...

New Android Phone Not Receiving Updates

I bought a Samsung S24+ two months ago from Amazon and it is working well with my EE Sim, but it has not received any updates. My old phone using the same Sim used to get them regularly.The new phone has Android 15, but I am concerned that it only ha...

How do i get insurance for my phone that has a crack down the front of my phone

My samsung phone has a crack down the front of the screen it fell out my pocket when i was walking

Problems sending Whatsapp invite and other messenger related issues

I am trying to send an invite to join whatsapp but am getting a message in messenger saying "currently unable to send your message. It will send when the service becomes available".Not been an issue before, but in the last month or 2 I have upgraded ...

Resolved! Smart Watch Claim

Hi all, i recently purchased a Samsung galaxy S26 and i should be able to claim a free Smart watch i believe until the 3rd which is tomorrow but i cant find a link to anything, has anyone else done this?.Thanks

Visual Voicemail on Samsung

We’re excited to announce that Android Visual Voicemail is now available on Samsung devices! Say goodbye to dialling in and hello to convenience.View your voicemails in a list, no more guessing who called.Play messages in any order, skip straight to ...

Resolved! Pixel 10 Pro Esim

Hello, I currently have an Esim with another provider, but want to join EE with on a Esim, so I have two Esim one with EE and one with the other provider, is this possible?

Resolved! Not receiving text messages

I haven't received a single text message since May 12th. I only realised this was the case when I needed a verification code sent to my mobile, and did not receive the text message. I asked my partner to send my a text message and that hasn't come th...

App stuck in log in loop

Hi, my EE app js stuck in log in loop. I have tried clearing cache and uninstalling and reinstalling but still the same.

Resolved! internal storage is full. How can I increase it?

How can I increase my internal storage. I've deleted loads of stuff but most existing storage usage is taken up by 'other' and 'system' which I can't access. Advice appreciated....