Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Options unavailable on my talktalk email address

My phone screen broke and I had it Fixed. I had to do a factory reset before the phone was repaired.Before I had the phone repaired I could click on an email and the three dots and there were so options as report spam, move to, add label but they hav...

Resolved! samsung galaxy s20+

Hi , can anyone confirm, is mobile data better on or off in a poor signal area ? Does it use data allowance quicker

Resolved! I canceled my contract at EE office for my tablet on the 1st of October 2025

I cancelled my contract for the tablet in the Canary Wharf office on the 1st of October and they told me this had been done. I received a letter stating that I could stay on my current plan. I do not want a plan for the tablet. It was paid off. P...

Resolved! Why does my phone cut off after 15 minutes

Why does my phone cut off 15 minutes into a conversation, it's so annoying and it does it every time

Resolved! Sony Xperia 5 unlock button not responding

I have an old Sony phone that I have tried unlocking to use with another network. When I restart the phone there are two options on the screen. One to unlock and one to dismiss. The unlock button isnt responding, only dismiss. Next step is to buy a n...

Resolved! Sold an incomplete product

Brought a new Samsung Galexy from. Store in Bournemouth. When I later got hold found out that I could not plug it into PC as do not have the right adapter. I have to buy the adapter for headphones as phones no longer come with the headphone jack but ...

Resolved! EE shoddy repairs.

i have sent my pixel 7a into EE for repairs, and BOTH times it has come back with half of the screen lifted. Last time I sent it in so that the screen wouldn't be lifted. THEY NEVER FIXED THE PROBLEM. I'm sorry, I loved ee until they did this crap f...

No network available when wifi switched on.

Hi Since updating my Samsung S24U in October 25 I have been having issues with making and receiving phone calls in the at work. I have wifi calling switched on, and when I try to make a call I get a message saying no network available. If I turn off ...

Resolved! Dispatch

Ordered a s25 well over 24 hours ago, only email I've had is successful order? Had this been accepted if so why has it not been dispatched

Resolved! Wi-Fi calling

My Samsung phone has wifi calling activated. However call quality is very poor even when I am close to my homehub. Does anything setting have to be made on my homehub or on my EE account to make it happen?