Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Do I still need Hullomail?

I've been using Hullomail with Samsung phones since the mid 2010s when I switched from Apple to Android and discovered to my shock that Visual Voicemail wasn't a thing on Android..With Hullomail's message transcription I hardly ever even listen to ...

Resolved! Passkey

How do I set up a passkey on my new device mobile Android please tried EE technical dept but they are not to bright.

Resolved! Mobile phone repairs

Hi I bought a phone from ebay I do have a proof of purchase from the person I bought it from. Will this repair be acceptable with someone else's purchase receipt

Samsung S24 Data/Connection issue

Hi, Just recently i started experiencing issues with my Samsung S24 phone, whereby I was finding it difficult to maintain a 4G or 5G connection, it would be fine 1 minute, then shortly afterwards would drop to 'EDGE', and the only way I found I could...

Resolved! Memory issues

Hi - being a technophobe I wondered if someone could help me please?I currently have an Oppo Find X5 Lite (256GB) and it’s forever telling me that it can’t save - “upload paused due to lack of storage”When I go into clean up it’s photos and videos th...

Resolved! Received new phone and sim card 24hrs ago still sim card not activated

Any help please

Resolved! New order confirmation not recieved

I placed an order this evening for a new s25 ultra and money has been taken out my account but haven't received confirmation email or text for my order

phone temporally blocked

good afeter noon i was wondering if it was possible to have a mobile phone blocked for a few days?

Resolved! RCS after porting number, stuck on verifying number.

Since I transferred from O2 to EE my RCS is not working is stuck on verfiy then says unable to verify status code 3000... I have tried everything factory reset disabling Google messages uninstall app updates clear storage and cache nothing is working...

Resolved! Upgrade

Hi after texting UP to 150 it tells me i can upgrade now. I then go to the ee upgrade website and it tells me i cant. I cant call because my anxiety is at an all time high during phone calls, it is really difficult to communicate. Is there anyone i c...