Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Cannot set up card to pay contactless in Google Wallet

Recently switched from Apple to Android (and also changed networks) as I wanted a flip phone (Motorola razr 50). Pleased with phone but no matter what I try, I get the message from Google Wallet "unable to set up contactless payment at this time, con...

Resolved! S26 Ultra Missing Wifi Calling

Hi All,I've recently upgraded to the S26 Ultra and I've realised today (due to having little to no signal at home) that the device does not have the WiFi calling option what so ever.It's not in the connections menu or on the quick settings in the dro...

Resolved! Hi wants to return a parcel from EE

Resolved! Oppo Find x9 pro dispatch

Is there anyway to find out when the find x9 pro titanium black will be dispatched or restocked as I ordered one on Monday but have not received any news on it

Resolved! Change contract phone to SIM only

Hello I've always paid for my brother's mobile phone but he hardly uses it and wants to keep the existing Android mobile and move to a SIM only package. Can this be done? If so, how?

New contract

I signed up for new contract and phone for myself yesterday and put 3 other plans to sim only deals.The sim only deals have been updated on my EE app, however mine is still showing my old phone with old contract.Is it because I havnt put my SIM in my...

BEWARE! EE damaged my phone and are refusing to accept it

I have a pixel 6a which developed a green screen randomly, upon this happening I took images of this and sent them to Google, who confirmed it would be under warranty and that I could either take to a local Authorised centre (my local EE store) or se...

Resolved! Tablet doesn't turn on

I have a tablet as part of my package but it no longer works (doesn't turn on). Can I return it to EE and will they fix/ replace it or can I get a discount on my contract?

Resolved! EE not fit for purpose

I've been with EE for a few years now and never known a terrible company who apparently cares but deep down they just either use a third party company like TelePerformance (I know you use this company as I use to work for them and they do not train t...

Resolved! Why is the Pixel 9 Pro showing as more expensive than the Pixel 9 Pro XL?

I'm looking to upgrade my phone and the Pixel 9 Pro is showing as more expensive per month than the Pixel 9 Pro XL, this is with the same deposit cost. The Pro XL is supposed to be the more expensive model, why is it cheaper? I don't want the larger ...