Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Samsung A16 5G

I've received this as my new phone but no charger !!! How do I charge it please ?

Resolved! Samsung one ui 7

I was wondering if there was any information with regards to the release of samsung one ui 7 which was released on 7th Apr as I believe it is there stable version.

Microphone

I have a Google pixel 8a and had it for about a month now and my microphone when I'm taking videos isn't working and sounds like wind blowing on it (even when I'm sat in the house) I have cleaned it, checked all my app permissions, the phone is updat...

Invoice number

I upgraded to Samsung S24 ultra with a claim for free Galaxy 7 watch.I cannot find the invoice number to claim Ive checked orders, but the phone is still in transit even though I've had it for a week.Any help appreciated

Resolved! My number has been spoofed

I have had quite a few calls from people saying they had a missed call from me but I never called them. Apparently this is a symptom of spoofing, so my number is being used by scammers to call people to con them. What can I do about this please?

Google pixel 9a won't charge

Have had the phone almost 2 weeks and it came with a cable. That charged fine, same ends into phone and to charger, lightning I believe.Trying to charge with power bank and it won't play. Tried plugging into wall into USB and still nothing. Is it duf...

Resolved! Unlock my old EE phone

How do I unlock my old EE phone on a different network

Resolved! Turn on 5G using USSD Code

Hi, I have a Google Pixel 6A, sometime ago I used a USSD Code to turn off 5G as I heard that this saved battery on the Pixel phones.I think the USSD code I used was ##4636## or something similar, but can't remember the exact one.Now I want to turn th...

Keypad digits not working during phone call

I cannot select a number on my keypad when given options during a phone call so I cannot ring EE with the problem. As I can't select a number for the option I want it cuts me off. Urgent as other calls I need to make too.

Voicemail issue

I am currently in Egypt. I have paid for the roaming bundle specifically so I can pick up my voicemail. However, I can access my voicemail but cannot get passed the 1st message. The options do not work. Thisnis the same when contacting customer servi...