Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Debugging

Given a number 0800 029 4603 to call re: debugging. Number not recognised. Any suggestions

Resolved! connect a watch on full works

Hi I have a full works plan which states one of the benefits is unlimited data on your watch. I have tried to clarify what this benefit actually means as can get a samsung watch much cheaper by buying outright than by buying through EE. I called cu...

Phone storage

Hi. My phone is running out of storage. Is it possible to buy more and how?

New Google Pixel phone not recognising correct pin number

I have just received my upgrade today and my phone started to not accept my correct pin. Eventually after loads of tries of the same pin, it accepted it. I went onto setting and made sure it was the correct pin. Now, when trying to get into my phone...

Oppo find x8 pro

Will ee have oppo find x8 or the pro any time soon?

Help with 5g/4g band compatibility

Good day,I would like to buy the Chinese version of the Honor magic v5, but first I would like to confirm if it’s going to work with the 5g/4g bands.4g bands supported: 1, 2, 3, 4, 5, 7, 8, 12, 17, 18, 19, 20, 26, 28, 34, 38, 39, 40, 41, 665g bands s...

Resolved! Pixel 9 Network Settings Menu

Hi,Does the Network/Sim Settings Menu on the Google Pixel 9 (pro) allow you to Disable 5G, leaving it just as 4G?I ask as there has always been a "bug" with the Pixel 6, whereby the EE Sim card removes this option from the network menu, and then phon...

Messenger stuck on "Waiting to connect"

A14 with payg EE. messenger stuck with that message. Tried all resets (cache, phone, etc.) and phone works for emails. Cannot send or receive texts but worked OK yesterday.

Xperia

Hi. Does anyone know if EE are supplying Sony Xperia phones now? I want to upgrade my current Xperia, but can't find any Sony phones to select.Thanks.

Resolved! Smasung s24 faulty

Hi I had 3 replacement Samsung s24 and had screen issues with everyone, has anyone had issues this phone won't take my fingerprint. FIRST one speaker went, lines on screen and third one phone won't pic up my finger print I had to pay 100 quid thr...