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Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by • EE Knowledge Specialist
  • 4442 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 78295 Views
  • 95 replies
  • 28 Helpful

Resolved! Defective Samsung S25FE Sold to me on Contract by EE

Despite sticking to EE for the past 14 years, I have been terribly disappointed by the bad Samsung S25FE that was sold to me on contract by EE in February this year. Within a month of purchase I had complained of how the phone network performance has...

GAudu by • Explorer
  • 167 Views
  • 4 replies
  • 2 Helpful

Resolved! Watch Sim for Samsung Ultra

Hi All  I wondered if anyone could support with a couple of queries I had regarding adding on data for a Samsung Watch Ultra just so I don't mess it up.I am the account holder for two pay monthly plans for two Samsung devices, my partner has just pur...

ohsohollz by • Investigator
  • 102 Views
  • 1 replies
  • 1 Helpful

Resolved! Return pack not received after Trade in contract

Hi, I upgraded my phone on 21st August and opted to get a monthly discount on the contract by trading my old phone in. After 10 days no return pack had been received although the new phone arrived within 1 day.How long does it take for them to turn s...

mba768 by • Visitor
  • 122 Views
  • 1 replies
  • 1 Helpful

Resolved! S26 Ultra Missing Wifi Calling

Hi All,I've recently upgraded to the S26 Ultra and I've realised today (due to having little to no signal at home) that the device does not have the WiFi calling option what so ever.It's not in the connections menu or on the quick settings in the dro...

Macca1t by • Visitor
  • 1365 Views
  • 2 replies
  • 4 Helpful

Resolved! Galaxy buds 4 for £1

I havnt received my voucher code to claim the galaxy buds 4 for £1. Has anyone recieved one? I currently upgraded to the z fold 8 uktra so know im eligible. Any help is welcomed and appreciated.

Doobz by • Visitor
  • 266 Views
  • 1 replies
  • 0 Helpful

Resolved! Samsung Galaxy A35 can't make or receive calls sim only

Hi i have a samsung galaxy a35 and since Monday 24th August I have been unable to receive and make calls to people like my mum or anybody. I cant make calls to EE to discuss my problem. Every time I call the call drops. Its happened indoors and outdo...

Google messages

So I moved to EE and wanted to keep my old number that got sorted Monday but my google messages still is in the EE number and not the one I wanted it to transfer too, ive tried turning rcs chats off and even took my phone the shop and they didn't kno...

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