Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Samsung Galaxy S22 not getting updates

I have just purchased a second hand Galaxy S22 which will not receive updates. Apparently this is because the phone has EE service provider software installed and I am on the Vodafone network. Is there a way to remove this EE firmware?

Samsung flip 5 broken screen

I've had my samsung flip for 7 months now and noticed a line in the screen when I was typing on it.The bottom of the screen started flashing so I took it to EE and they said it's out of warranty for both the insurance and the years warranty.They're w...

Resolved! Network Unlock Code

I recently purchased an Samsung S9 Plus due to my other phone breaking. The phone was advertised as being unlocked to any network but upon trying to put my sim in it didnt work and said i needed a network unlock code. Got onto Samsung support and the...

Resolved! Not vibrating

Hello, My mobile isn't always vibrating on calls. Other times it starts vibrating then stops. Any ideas?

Resolved! Not receiving text messages

I haven't received a single text message since May 12th. I only realised this was the case when I needed a verification code sent to my mobile, and did not receive the text message. I asked my partner to send my a text message and that hasn't come th...