Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

S25+ Software Repair/Flash - Warranty?

Hello,I am a PAYG customer with a Galaxy S25+.I was enrolled in the Beta Programme for One UI 9 via Samsung and am currently stuck on the beta software after withdrawing from the beta with no option to update to stable One UI 9 rollout. I understand ...

How do I check who is connected to my WiFi

Problems since recent update on Galaxy A17 5G

Since last weeks update on my Samsung Galaxy A17 5G, I have had problems with the battery draining fast and I am now having problems with charging. Is this just my device? Any recommendations?

Help needed please. Cannot connect to national lottery either website or app

Hi. Can anyone help me please. I cannot connect to National Lottery website or app. I have parental controls off. i've turned VPN off. Cleared cache and data from app. App initially said 'It could be you' but then it came up with same error msg of '...

Problems sending Whatsapp invite and other messenger related issues

I am trying to send an invite to join whatsapp but am getting a message in messenger saying "currently unable to send your message. It will send when the service becomes available".Not been an issue before, but in the last month or 2 I have upgraded ...

Resolved! Galaxy watch Ultra data plan error code 531

When I try to set up my watch data plan via wearable app on Samsung phone it says there's a problem with it and I need to call 150 error code 531.Has anyone had same error code and can tell me what the issue is

Resolved! EE App issues

I cann't get the EE app to log in on mt Galaxy S24+, once username/email is entered, I get stuck on the "auth.ee.co.uk" page with the spinning ee green circles and get not further. I had the app working fine on both Galaxy S24+ anf my Galaxy S10+ ta...

FIXED: Android "Unknown Phone Number" / SIM Provisioning bug after switching fro

Hi everyone,I'm posting this here because I just spent nearly two days going around in circles with EE support, replacement eSIMs, physical SIM swaps, and calls to replace my brand-new phone—all for a issue that turns out to have a simple, 2-minute f...

Resolved! Network Unlock code blocked, I need MCK

I made too many incorrect attempts and my network unlock code is blocked.

Resolved! Warranty scam is still active in bristol site

Took a fully working flip 6 samsung to bristol store for a warranty repair. Fully working just the crease in the middle was getting to me a bit. Only 9 months old. The sales.person took my.phone away to ask the technician whether it would be ...