Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Pixel 10 Pro Esim

Hello, I currently have an Esim with another provider, but want to join EE with on a Esim, so I have two Esim one with EE and one with the other provider, is this possible?

Resolved! Not receiving text messages

I haven't received a single text message since May 12th. I only realised this was the case when I needed a verification code sent to my mobile, and did not receive the text message. I asked my partner to send my a text message and that hasn't come th...

App stuck in log in loop

Hi, my EE app js stuck in log in loop. I have tried clearing cache and uninstalling and reinstalling but still the same.

Resolved! internal storage is full. How can I increase it?

How can I increase my internal storage. I've deleted loads of stuff but most existing storage usage is taken up by 'other' and 'system' which I can't access. Advice appreciated....

Resolved! Manual Unlock Request SM-G889F Xcover FieldPro (Non-EE Customer /Hard of Hearing

Hi, I am looking for help with a manual network unlock for a samsung Xcover "FieldPRO" Enterprise Model (Model: SM-G889F). This is the EU/International version, not the AT&T one. The Situation:I bought this phone second-hand on eBay. The seller con...

Resolved! Internet connection issues when using data especially on the national lotteryapp

Please can you help,I am having issues when I try to connect to the national lottery app when I am away from my home WiFi. Do you think there is a setting that I am over looking? I know that the location setting on my device has been enabled. Regar...

Resolved! Wifi calling on Pixel 4a 4G

HiI'm not an EE customer but am trying to find out whether EE definitely supports Wifi calling on this phone. My internet searches (and one post on here) indicate that it probably does but looking for real user experiences (if anyone still has this p...

Resolved! OPPO Find X9 Ultra

Will EE be getting this phone on contract? I've 5 days to return the X9 Pro but would rather get the Ultra, can anyone confirm if EE will be selling this on contract? Thanks

Resolved! Cannot set up card to pay contactless in Google Wallet

Recently switched from Apple to Android (and also changed networks) as I wanted a flip phone (Motorola razr 50). Pleased with phone but no matter what I try, I get the message from Google Wallet "unable to set up contactless payment at this time, con...

Resolved! S26 Ultra Missing Wifi Calling

Hi All,I've recently upgraded to the S26 Ultra and I've realised today (due to having little to no signal at home) that the device does not have the WiFi calling option what so ever.It's not in the connections menu or on the quick settings in the dro...