Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Phone s25 +

Hi the charging port has broken ones and its breaking again help

Resolved! Update prompted unlock with password - help please

Hi My phone did an update and I was prompted to unlock the screen with my passcode rather than my finger print and I can't remember my 6 digit passcode. How do I get into my phone. I'm locked out currently as too many attempts!

Poor data connection and performance Galaxy S24

I have a Galaxy S24 and since I moved to EE in May the data connection has been appalling or non existent. It has worked brilliantly in Europe. On a recent trip to Europe I was getting a consistent connection and download speeds of up to 900mb! I als...

Resolved! Samsung galaxy a34 5g black screen

This phone is less than 2 years old, it's my daughter's, I'm still paying for it on a 2 year contract. The screen went black, it still vibrates and has sound but the screen is unresponsive. I've tried the down volume and on switch combination but it ...

Take a message

Hi everyone,So my Pixel7 has now diverted voicemail from EE to 'take a message' part of Google's phone app. Quite useful and I can turn it off if I want.However I'd rather have my usual voicemail greeting or at least not the American female robot voi...

RCS not working on EE

Hi, I can’t get RCS (chat features) to work on my phone with EE. The chat features status just shows [“Unavailable” / “Setting up…”].Here’s what I’ve tried so far:Restarted my phoneUpdated Carrier ServicesCleared cache and data in the Messages appTog...

Samsung Update October 2nd Massive Problems

I updated my S25 Edge this morning.Now I have no mobile data and cannot make calls.

Vivo x200 FE

Looking at the Vivo x200 FE Global device. It seems like it would be fine in the UK. Just not sure about if the WIFI calling would work, I cant find any info about this and doesnt seem to be officially supported by EE as its not a UK device.Has anyon...

Resolved! Xiaomi 17

Hi,Are any of the upcoming Xiaomi 17 series going to find it's way onto EE?I've been due an upgrade for a few months now but all I see are iPhones and Samsungs.Surely, other flagship brands should have be available, no?Thank you

Resolved! Sim free z fold 7 warranty

Hi, i bought a sim free z fold 7 from EE dated 29th August 2025, the phone seems to be having screen flickering issues. No screen damage or any physical damage still in in pristine condition, thankfully i have Samsung care so i rang Samsung care and...