Mobile Broadband

Resolved! sims in router but no account

Resolved! Pinlock code needed for Huawei 5g router

In October 2019 I purchased a 4/5G router from EE in order to see if we could get better broadband than through a land line, At the time the router was on some sort of special offer for £100+vat and I decided it was better to purchase it that way tha...

Resolved! Cancelling a sim contract as upgraded to digital home line

My mum is getting her internet by EE  in the form of a sim with a 5g router.      We got this deal from Plus Net although it is billed via EE and I pay it each month  (I pay for my own at the same time).  It was a 2 year deal.My sister has now upgrad...

Resolved! Broadband bill

Can you tell me when my broadband bill is due ? 

Resolved! Wifi Multi-Device Dongle not picking up wifi printer.

Moved home and needed a temporary internet access wifi dongle. EE is the strongest signal where I moved to. The multi-device dongle works well and has connected with all my devices (TV, Alexa, laptop) but won't connect to my Brother wifi printer. I h...

Resolved! Flashing Aqua Smart Hub 5G

I just got my router yesterday and I have already had some lengthy conversations with the customer service team, and will contact them again today, but I will run through the process as it may help others who encounter this issue. I am using an apple...

Resolved! Signal

The signal went off on  the 2nd September 2026  still down when it's this going to be fixed as so far you have had 24 days abs still not working