I use my unlimited phone data to work off of my work laptop and I can not connect to my work VPN even though the internet connect is great. I have been asked by IT to contact my ISP to see if they are blocking it. Can you confirm if this could be the...
Hi, I've just purchased a TP Link MIFI and purchased a payg EE sim card... Inserted the sim and sent a VO plus 16 digit code from my Giff Gaff sim but can't get connected as it says I have no credit... Should I have sent the 16 digit code from the TP...
Hi I have a EE pay as you go sim I bought with 120gb loaded I have it in a mobile WiFi device , how can I find the data balance please ?
I have a new EE smart hub with mobile broadband and i can’t access certain websites eg National Lottery on my mobile when on WiFi but if I switch WiFi off and use 5G it’s fine. When I checked the mobile broadband number it had parental controls on bu...
Hi. Hoping I am in the right place. I am stuck with what to do with EE. Over a year ago I joined EE using the 5G home broadband.When i signed up I made it clear to them what I needed. We cannot have fibre here because the property owners will not all...
Recently bought a pay as you go SIM card for a Kuma wi-fi set up for our caravan. When checking , it simply said to insert card and switch on and it will automatically work. (Others say different). All the lights come on but the 4G light isn’t co...
Hi EE Support, I need help with my EE 4G WiFi device. The sticker on the back is missing/damaged, and I don't have the default Admin Password or WiFi Key. Also, the device is showing 'No Service'. Could you please provide the default credentials ...
Ive recently recieved my mobile broadband router, fantastic price of portable broadband however im trying to change the name & password to make it easier for friends/family to access it, when it comes to putting in the password when its on the change...
The instructions for 4G Wi -Fi device say to remove battery if being plugged in and on charge for more than 7 days to remove battery. I have tried this but I get no service. Tried resetting etc but will still not work with battery removed and connect...
I live in central london but have no cabling for broadband, so have settled with a 4g smart mobile broadband box. The package advertised rates of 15mbps, i'm lucky if i can achieve 2mbps. I have called in the past and been told there's nothing they c...
