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Resolved! EE Still Taking Payments For Expired Contract

Last year my EE contract for data expired. I then moved to Lebara. I requested termination of my direct debit payments to EE. They were £17 monthly. However they were not terminated even though I discontinued using their data WiFi device - actually i...

CJB666 by • Visitor
  • 321 Views
  • 2 replies
  • 2 Helpful

Resolved! Will EE 5GEE Router, work with EE PAYG SIm?

Will EE 5GEE Router, work with EE PAYG Sim?Hello, I own a 5GEE Router, I cancelled my plan, was told keep router as gesture. Now been using it on 30day rolling data only sim, seems quite expensive, due to be cancelled in 7 days. Now was thinking, eve...

WJ9449 by • Visitor
  • 240 Views
  • 1 replies
  • 1 Helpful

Resolved! New and looking for advise.

I can buy the 4g mobile broadband router. I want to buy an external antenna for the router to get a better 4g signal.Which do you recommend?  + What are the requirements? 

UK IP Address

I need to get all our EE devices/sims updated to have UK based IP addresses most specifically the sim in our 6G aerial.  Can I do this or do I need to speak to Customer Services?

JayneUna by • Visitor
  • 330 Views
  • 1 replies
  • 1 Helpful

Resolved! Dongle

How do I link my device to my account online? it is a mobile dongle, but it sends a pin to the mobile number to verify but I can’t access the message on a dongle? 

Resolved! Linking products

I had to switch to a SIM for my broadband when I moved to get a decent signal but I cannot link it to my account. I first setup the account prior to moving both my wife and I from smarty to EE, I needed to use a PAYG SIM until I sorted my mobile broa...

Scottkr1 by • Investigator
  • 418 Views
  • 7 replies
  • 1 Helpful

5g Home Router

I have the 5G router in our house and for the most part it is amazing.  It however has 0 coverage in one room.  The router itself cannot be moved as it also connects to a garden office via ethernet, both ports are taken on the back for the garden off...

Mafding by • Visitor
  • 261 Views
  • 1 replies
  • 0 Helpful

Resolved! Connecting to EE when "Out and about"

Hi,When i am in a coffee shop or wherever,  i obviously dont have my EE mobile router with me, (I have a Broadband account with EE). Though my laptop detects a local area EE internet when i'm out in town.How can i log on to this, or  can't i?Presumab...

treez by • Established Contributor
  • 1005 Views
  • 12 replies
  • 6 Helpful

Resolved! Do i get loney back for device if i leave my contact early

I am getting annoyed at how bad my Internet is, constantly dipping and causing lag on streaming tv and gaming.I have the smart 5g hub fcnf (which i paid for) ontop of the bill payment- sim mobile plan as I cannot get full fibre in my area.If I was ab...

LibbyD8 by • Contributor
  • 323 Views
  • 3 replies
  • 4 Helpful
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