Mobile Broadband

Resolved! Replacing a faulty Mini Wi-Fi hub - re registering the new one to the account.

I hope I have selected the correct sub forum here.My good friend, who is VERY non technical has had an EE Mini Wi-Fi thing that uses the mobile data signal and allows her to connect to the internet.The battery is now in a bad condition and is swollen...

Resolved! sims in router but no account

Resolved! Pinlock code needed for Huawei 5g router

In October 2019 I purchased a 4/5G router from EE in order to see if we could get better broadband than through a land line, At the time the router was on some sort of special offer for £100+vat and I decided it was better to purchase it that way tha...

Resolved! Cancelling a sim contract as upgraded to digital home line

My mum is getting her internet by EE  in the form of a sim with a 5g router.      We got this deal from Plus Net although it is billed via EE and I pay it each month  (I pay for my own at the same time).  It was a 2 year deal.My sister has now upgrad...

Resolved! Broadband bill

Can you tell me when my broadband bill is due ? 

Resolved! Wifi Multi-Device Dongle not picking up wifi printer.

Moved home and needed a temporary internet access wifi dongle. EE is the strongest signal where I moved to. The multi-device dongle works well and has connected with all my devices (TV, Alexa, laptop) but won't connect to my Brother wifi printer. I h...

Resolved! Flashing Aqua Smart Hub 5G

I just got my router yesterday and I have already had some lengthy conversations with the customer service team, and will contact them again today, but I will run through the process as it may help others who encounter this issue. I am using an apple...