Mobile Broadband

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Resolved! Lee

[mod edit: title changed to remove personal details]

Wrong information

I’m got as long as I have had mobile account which must be 40 years at least EE repeatly inform me when there iisxfaukt on system the problem is it is about 2 or three existing properties I could not count how many times I have been on to them about ...

Jimses by Visitor
  • 92 Views
  • 2 replies
  • 1 Helpful

MacBook won’t connect to 5G smart Hub

Hi, we have a 5G smart hub for our shop. We have a iPad, iPhone that all connects and works fine to the hub but the MacBook Pro just won’t connect. it picks up the hub in the WiFi and connects to it then drops out almost immediately. MacBook has late...

GG597 by Explorer
  • 146 Views
  • 3 replies
  • 0 Helpful

Resolved! EE 4G mobile PAYG WiFi router

HiMy partner has a payg wifi router for when he is out and about but is struggling to figure out how to check how much data he has left - he knows how to top up just not how to check data - any help 

alili by Investigator
  • 220 Views
  • 6 replies
  • 1 Helpful

EE 4G Router awful

We live rural and had been recommended to use the EE 4G router for wifi. We were informed that we would have no issues with speed and usage by EE however it is the worst wifi we have ever used. The download and upload speed is abysmal. The signal dro...

BrinScaff by Visitor
  • 13054 Views
  • 21 replies
  • 20 Helpful

Smart 5G Hub3 HH70C WiFi7 Tri-Band Router White

Iv'e had this since september 2024, but since February 2025, i have had increasingly had problems connecting to it, with all our devises, since beginning of March, I have had to reboot it 5 or 6 times a day, its got so bad that I have now got our old...

Gary227 by Investigator
  • 495 Views
  • 5 replies
  • 0 Helpful

Overcharging additional router and line

At the beginning of the year I ordered a 5g router, after a couple of weeks I noticed the router wasn't working at the speeds promised so I called for technical customer service (2× phone calls at over 1hr each) which ended with ee saying my 5g wasn'...

VixP by Explorer
  • 188 Views
  • 2 replies
  • 0 Helpful

Resolved! Youtube says I'm using a VPN/Proxy

On Youtube I've been watching match highlights from the Bundesliga and La Liga for years. Today I get an error message saying:VPN/proxy detectedTo continue, turn off your VPN/proxy. This will allow YouTube to locate the best content.I don't use a VPN...

chrishuk by Investigator
  • 551 Views
  • 6 replies
  • 2 Helpful