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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 955 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1340 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25441 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13651 Views
  • 0 replies
  • 6 Helpful

New Pay as You Go Sim not receiving texts

Hi, Received a new sim card yesterday and placed it into my phone. I got texts from EE saying everything is set up and instructions on how to top up too. For some reason, I can’t receive any texts from anyone, it keeps failing to send on their side. ...

rgg2000 by • Explorer
  • 79 Views
  • 3 replies
  • 0 Helpful

SIM card

Hi,I bought simcard today and just try to top up (15£) but the site said “not mastercard” . after that i get 2 messages about billing (each 15£) from my bank so i checked how many balance i have however it says 0. i wanna refund one of 15£ and use my...

Strange TALK TIME

I bought £10 sim card with 500 min talking time. But, it finished suddenly and now it is 0 min!!! I have not use it eben for 3 hours in total!!! I received a message that I can add money to increase the taking time. I selected £5 option. Now, I found...

Hey please help. Uk

I’m on pay as you go, usually everything is fine. Today I topped up 10£, followed the steps and added a pack10. it says I’ve used it all up and it hasn’t worked since I topped up. I don’t understand. 

TK29 by • Visitor
  • 66 Views
  • 1 replies
  • 0 Helpful

Purchase of plan with credit

I have credit in my account, but when I try to purchase a plan, it only gives me the option to pay by credit card.How can I pay using my credit balance?

PAYG now wants to save my bank card details

I top up each month by entering my bank card details manually. I don't want these details saved but this month it won't let me do this and insists on saving the card details. Why has this changed and what alternative methods are there? If I can't fin...

Is my pack still on ?

I have topped up my credit with a 20 £, but still I don’t cellular data for browsing. is my pack done ? If so how can I renew? 

Lulwah by • Visitor
  • 52 Views
  • 1 replies
  • 0 Helpful

Old £5 pack

I am currently paying for an old £5 pack which gave 250MB, 250 mins, 500 texts and 11.5GB in boosts.If I let my credit go below £5 and have the plan pause temporarily, will I go back to this pack if I top up at least £5 again? TYIA 

Refund of top up

I lost my second phone during a move and have now found it but it’s been more than a year since used. I’ve topped up and then found out my sim has been deactivated. How can I get a refund? 

ShelleyDH by • Investigator
  • 151 Views
  • 6 replies
  • 1 Helpful
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