Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

no signal after doing a chargeback

last week i bought a pack but the allowances did not apply, i did a chargeback with my bank to get the money back, now my phone says emergency calls only

Resolved! Where to see the break down of my usage

Good morning.When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minut...

Can alert texts be trusted

Hi. I am a low user so only have the £1 / week recurring plan. It obviously only has a low data allowance but it usually adequate for what I need when I'm out of WiFi range. I've boosted the allowance over the years but, it's still below 5gb a we...

Unable to send text from EE

I have moved to NZ and have my EE number. I have topped up my EE number (whilst in the UK it was monthly which I converted to PAYG) but use the number still for things like WhatsApp etc. But I am unable to send any text messages all come up with an e...

Paying with the EE credit

My current EE credit is £10.76. I tried several times to pay £10.00 for 30-day plan. For some reason every time the message pops out saying "Sorry, this payment didn't go through. Try again."Does anyone know what may be the reason?

Top up

Why top up does not work

I want to activate my SIM

How to stop my EE plan renewal outside UK?

Resolved! Refund PayG

Hi, I have read on other conversations that you can get a refund on unspent PayG funds after requesting a PAC code and switching to a new provider, but after calling 150 and asking for details on refunds they said it was not possible to refund.I was ...

Broadband not connected to internet

I top up my broadband with £10 but the tv apear that i conect to local network not to internet ...please how to solve this problem as the broadban apear on my tv