Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I took 10 pound plan but I want 15 pound plan

Hlo [Mod edit: add title and move to own thread]

Resolved! Can't receive calls and messages even to 150 with pay as you go

I haven't used my phone for awhile and now I found that I can't receive or make calls and messages. I topped up with £5 and the money in the account couldn't be the reason. I suggest that my phone number is somehow blocked.

Resolved! Can't call 150 or receive txt

Hi from reading below my daughter ls SIM card may have gone into hybination mode. Can this be undone?I have topped it up with £10 before I knew this was a thing. Have I lost the £10? She has WhatsApp and the number lets us call on that.But can't call...

Resolved! Top up

I have an EE SIM, which I am using mostly when I am in UK. The most part of the year I live in Spain/Italy and only use WiFi. Do I need to top up anyway??

Resolved! How do I re-instate my old Number ?

Hi,Today my number was deactivated how do I activate it again? I can not log into my old account since the number is not active anymore.

Data promotion

Hi. Could someone help me please. I bought a 25gb pay as you go sim and it was supposed to get boosted to 75gb. I activated the sim 5 days ago but the extra data has not been applied. Has this happened to anyone else?Thanks in advance

Need to keep my data till the start of jan 2026

Hello My pack runs on on the 29th December... and I need it to run out on the 1st of January. Instead can you do that for me . Is it possible to do that ... I will be topping up in January.. it's just that I need my phone for the 31st December to re...

Unable to call or SMS

I received an SMS yesterday from EE saying that as I have not made a call or sent a text recently, I will now lose any remaining credit and the service will be disconnected within 3 months.I had no notice of this - just this sms.I have gone into my E...

Resolved! Keeping my UK sim in Canada

I am currently in Canada . I have been here for 3months and still have a couple of months to stay here . I switched to pay as you go 13th September . I will like to know how much time I have l left to have my sim active . I don’t want it disconnected...

Resolved! New SIM and number won't work with packs

I had two EE numbers: one that I use all the time, and another spare one that I keep as a backup.I didn't top up the backup one for a year, so it got cut off, and I ordered a new SIM.My new SIM arrived, I put it in my phone, and all seemed fine. The ...