Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Where has all my pack data gone?

I've had a pay as you go pack for several years, with lots of 'Boosts' totaling several gigs of data. Today, it all seems to have disappeared? Is anyone else experiencing this? I still have multiple 10 minute talk boosts, but it's the data I really n...

I have typed BOOST to 150 and it says 0 packs?

I just recieved a message about how these boosts are going to be switching from 500mb to 2gb I then typed boost and it now says “Buy 0 more packs and you can boost your data for free. For more info go to EE. ee.co.uk/EE” have I reached the maximum pa...

My mobile Tesco top up.

Can I check as I bought a new phone which I registered with EE but it was from Tesco and I have to top up with tesco but I am confused now do I need to do that. How do I get the free texts allocated to me via EE?

Resolved! Accidentally purchased credit I can’t use

I recently had to cancel my credit card after losing it resulting in my monthly PAYG subscription payment failing. I added the new card and attempted to renew my monthly pack but instead ended up just topping up with £10. I realised this only after I...

Resolved! Losing my number

Hello, I have recently been told I will lose my number. I am a student who is currently on an authorised leave from uni, and am travelling around outside the UK. I am on a pay as you go sim, and havent made a purchase in a while as I primarily use a...

The System is Busy- Error

when I make a phone call I keep getting "I'm sorry the system is busy"- error. Can't make a phone call. I have restarted the phone twice but the problem is still there.

Why are calls from my number barred?

Resolved! Purchasing packs

I travel regularly between UK & South Africa & I top up so that my uk phone number does not become dormant. I buy a pack when in UK for my dual SIM card but would it be possible for me to top up my wife’s phone if she buys a EE SIM card for her phone...

Resolved! CAN NOT GET A DATA ADD ON

Hi I'm trying to get a date add on but eveytime I try it says we can do this right now please try again later

Top up twice on work phone device

Had to top up twice on my work phone device today both credits have been removed from my bank account but only one had showing up to top up the phone what's the best way to contact about getting refund for first credit that seems to have disappeared,...