Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Hi I need to talk to someone

Hi i need to talk to someone

Resolved! PAYG SIM in Hibernation with £10 credit — cannot call 150

Hello. My Pay As You Go SIM card has gone into hibernation. It has completely blocked me from dialing 150 or texting 150. I already have a £10 cash credit balance showing on my app account.I do not want a recurring monthly pack. I just want a human a...

Resolved! Where to see the break down of my usage

Good morning.When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minut...

Resolved! Re: Cant make calls

Hello I was abroad uk for 6 months I just come back but my SIM card not working and I just topped up 2 hours ago but still not working I can’t even connect ee

Resolved! Complaint

I have been charged twice this month for my pay as you go plan. I want my money back and I have no idea how to contact EE to make the complaint necessary in order to do this. I have tried calling and that did not work.

Resolved! Payment issue

I recently transferred my number to EE. I have credit available in my account, but when I try to purchase a package/add-on using my credit, I receive an error message and the purchase does not go through.Could you please check my account and let me k...

I topped up my phone

I topped up my phone and I never got my package

Resolved! Is it possible to reactive my pay as you go sim?

I saw the response to thishttps://community.ee.co.uk/t5/Pay-as-you-go/My-Pay-as-you-go-account-has-been-closed/m-p/1618285#M75085It is possible I have not made a payment on the phone for a while (more than 6 months), but I may have.I havent needed to...

Resolved! EE demanding money to keep sim

I just bought £5 top up because apparently my sin card was deactivated or something. I topped up tried to call someone.same issue. My calls isn’t going through or anything people cant call me. Get this fixed because i need my number

Resolved! Question

Hi, I have a few questions about my account. I changed my plan in an EE store recently to the £10 monthly 20GB plan. Could you check if the change has been processed correctly?My current data expires on 13 June. After the next month ends, if I don’t ...