Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Leaving

Hi. I want to cancel EE contract. I moved to SKY. 3 days ago and it’s amazing … I can actually hear people on the phone! please can I cancel my DIRECT DEBIT from now ***** ******** *********** ************@*******.**.** [Mod edit: Please do not ...

Connecting device when I accidently made one more account_all is not working now

Hello,I accidentally created an additional account, and as a result, I lost access to the previous connection I was using.I believe there was still credit on the account, but it seems that I can’t use it or prevent the auto pack from being applied.I’...

PAYG refund of credit when changing provider

I am transferring to a new provider, but retaining my old EE mobile number using a PAC code. Can I be refunded any remaining credit on my PAYG account?

Pack Purchase Error

I purchased a mobile WiFi unit to power my elderly grandmother's security cameras, but now it's time to top up and I've not been able to for over 2 weeks now. The WiFi unit is in a different town to me, so simply going over to move the sim into a pho...

Convert payG sim to esim

Hi I use an andriod phone currently and recently purchased an iPhone. I use a PAYG sim card on my android. Is it possible to convert PAYG sim to an e-sim?

New user

Iam a new user.I bought a monthly 10£ pack and tge data ran out quickly.Well tge subscription is not yet ended and I have call minutes and other things but I want new data. I already did a top up of 10£ but its not giving me data.So for more data I h...

Pack paid for but no data or unable to call

I have a pack which I purchased on monthly standing order. The payment has come out from my bank account. My online account says that I have the services until the 27th of April but when I text AL150 it says my last payment was the 27th of February. ...

Urgent - Saying No data, and unable to contact Support as "insufficient funds".

Hello EE Support,This is the only way I can see to contact you, which is appalling service. My account auto-topped up with 52GB data on 1st April, and I have 51.7GB remaining. About 11am this morning, my data stopped working, despite having full 4G s...

Urgent: No Mobile Data Access Despite Active Plan and Credit

Dear EE Support,I’m extremely frustrated with the quality of your service today.I currently have no access to mobile internet — which caused a real inconvenience, as I wasn’t even able to end a Lime bike ride due to your network not working. Your app...

IMPORTANT: Unable to use data services despite full credit

As of around 11am today I am unable to use data or call anyone, not even ee support, I topped up my credit and bought a new £30 pack and should have over 100gb of data and unlimited texts/minutes, I’ve seen a couple of other people on here having the...