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A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2825 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 5142 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15924 Views
  • 0 replies
  • 6 Helpful

Double payment

Hello, while paying for top up double payment was made from my bank account, however, only One was transferred as top up. I was paying 15£, 30£ (15£ twice) were charged from account and only 15£ is in EE account, how could this be?

Jlkd by • Explorer
  • 43 Views
  • 3 replies
  • 1 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 5142 Views
  • 9 replies
  • 10 Helpful

Re: We've upgraded our Data Boosts

Hi Jordan, my monthly plan on a pay as you go mobile with a £5 plan has not had the money taken from my account,and I cannot change my card details on the website,and no plan is showing on my account,have been a customer for 15 plus years , what can ...

Resolved! EE, what a nuisance when trying to pay

How the hell can something so simple he made so difficult?  Monthly payment didn't process this morning, so now I try to pay it but can't seem to do so. Can't do it on here or in the app, plenty options to buy extra top ups though. Can't ring or text...

Resolved! PAYG SIM in hibernation while abroad – need help

Hi everyone. I desperately need help from an EE Guide. I am currently stuck abroad, and my Pay As You Go SIM card is completely dead (probably in hibernation mode). I cannot receive any SMS or signals. I managed to top up via the MyEE app today, but ...

michal88 by • Explorer
  • 118 Views
  • 4 replies
  • 5 Helpful

Resolved! Wrong plan

I was purchasing a PAYG plan and I pressed the 22gb £10 flex plan but when I brought it I ended up with the 2gb one. I don't know if my finger slipped and I pressed the wrong one after but I can't afford to purchase another plan at the moment. Is the...

bill117 by • Explorer
  • 90 Views
  • 2 replies
  • 1 Helpful

Can’t top up or buy add on in USA

I’m trying to top up credit or buy add on so I can use data in the USA. Every time I go to buy the add on with a card I get a generic error message. I tried to use a different card which I’ve been using in the USA- thinking perhaps it was a bank issu...

Resolved! Where to see the break down of my usage

Good morning.When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minut...

£5 payg plan?

Why has it been removed? I'm a pensioner who barely uses his phone but now I'm either going to have to pay double or have no plan and pay 40p a minute. You should be helping people in these times as we're all skint. I don't need data as I use my WiFi...

Honesto by • Contributor
  • 1712 Views
  • 24 replies
  • 1 Helpful
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