Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Plans

Been trying to subscribe to a plan and when I go on the website and go on plans it doesn’t show anything and when I try through text I get all the way to last step and when I reply with TOPUP nothing happens after that and my topup credit doesn’t get...

2 sims linked to app but only topping up 1 of them!

Please help! I have 2 SIM cards on my EE app one of them tops up but when I try to top up the other one even when I start off in the 2nd number it ends up topping up or adding subscriptions to the other number!! I’m sure it’s an app tech problem rath...

Prepayed SIM Card Data Not Working

I have recently purchased a prepayed SIM card at the London Heathrow Airport vending machine and it appears that after numerous efforts, the data is not working. I have tried downloading the app and linking my SIM card but the error code 5100 shows u...

Credit Balance

My balance is saying I have £75 but my monthly bundle hasn’t renewed and when I try to renew it it is asking for a card payment. Grateful for any help.

new plan not working

hello, i am an existing EE customer and have bought an EE pay as you go 20GB sim plan. today i recieved a new SIM card in the mail. is there a possibility i am able to keep my pre existing phone number? also, the EE website says i dont have any ongoi...

data do I need it?

I use a samsung 23 ,I choose not to use the internet on my mobile. I just use the phone occasionally for calls and texts as I am on a very low budget and usually only top up £10 every couple of months ! Am I forced to buy data? Can I keep topping ...

my credit isnt automatically renewing and now i wasted 15 pound

Mobile data

I have previously topped up my allowance, it is at £15 which means 25gb of data but when I turn my data on it fails to work and is messing me around. The number 150 is no help because there is no real person to speak to, How do I fix this?

Can't receive text messages

It's been over a month now I cannot receive text messages. I can receive calls, send texts and make calls. I've tried resetting network, reset phone, deleted old messages. Tried another sim in my phone and it works fine. I cannot receive verification...

Resolved! Debit card

Want to delete a old debit card from my EE pay go account