Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Call History

I used to be able to access recent call history .... from my signed in account ....... Either the facility has been removed / changed ...because it is nbo longer straight forward / obviou Is it my imgination or is the EE web site the poorest web site...

Resolved! Where can i see my usage history longer than 30 days?

Hi, on my pay-as-you-go account, it says the following, Your usageNo usage for this accountIn the last 30 days. But i used to be able to select longer periods. Is this still possible, i like to see when i last used my phone for text or call.Thanks

Resolved! My number is in hibernation and I can't call EE to discuss this

Hi!I used to live in UK for a few years and while there I got an EE card to have a UK number. A few years ago I came back to my country, but I kept the card so I could still have a UK number. Since I haven't been using that number for a while now, I ...

Why isn’t it renewing?

I am on VIP offer of £10 everything pack for £7.50 I usually wait till the day it expires and i get a text saying you need to top up for it to automatically renew. However for this month i topped up in advance. Now I have £7.50 credit and its telling...

Resolved! Plan05

I’m trying to buy a plan05 plan but it’s not letting me

I am new user , want to register SIM card with my name and top up

Hi

Account closed with no warning

I was informed by a family member the other day that when she tried calling me and was told the number was disconnected, and when I've tried to go into MyEE to see what's going on it says my account has been closed - I have had no messages or texts t...

Has My EE changed recently ?

For the first time for a month or two I just logged into my EE account on my PC to check my PAYG balance & Free Boost status, but can't find it ? I just get a load of adverts for new products, none of which I'm interested in. I did once get a page th...

Resolved! Cost of plans

Hi,I have been abroad and kept my number for my return as I have been a loyal EE customer since moving to the UK almost 15 years ago. I intend to pick up a 30 day plan when I return, but I noticed that for me, it will cost 30 GBP for 125GB, but a new...

Resolved! Pay as you go credit refund

Hi, I have moved out of the UK for the time being and don't wish to use my sim at the time. However, as I have canceled my mobile plan, I was still charge with 2 recurring top ups. As you can see, I wish to have those credits refund as I have not use...