Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Can call or text

Hi, this is my last resort.Last week I switched my old three phone number to a EE payg sim.I receive text messages and missed phone calls but can't send a text nor call.I have topped up the sim, and i bought a UK&EU 200 text package, nothing has chan...

Resolved! Refund of PAYG when switching

How do I contact EE for a refund of my PAYG credit, now that I have switched provider? Thanks.

Pay as you go speed cap

Just wondering can I change my speed cap or remove it ?

Resolved! Data for Pay-as-you-go user: i have £15 credit but no data. Why?

Data for Pay-as-you-go user: i have £15 credit but no data. Why?

Resolved! Pay as you go packs

Resolved! changing credit card used to pu credit onto phone

Presently getting error message saying card number not acceptable . but no instructions as to how to register new one on the system Does anyone know?

Sim activation problem

I bought new sim payg for £13.5 that includes 500 minutes, unlimited texts and 75GB of data. To activate I need to make a call or send a text but I can’t do any of that that because the balance is 0.i don’t want to top up because I already paid , wha...

Want to recover my old EE number

Hi, EE, my account was closed because I was away from the UK for a while and unable to manage it. I would like to ask if I can recover my original phone number and continue using it? Thank you very much! Is it completely reassigned, or is there any c...

Resolved! Can't send calls nor texts

Can't make calls nor send text despite enough credit. Can only receive texts. I'm not even allowed to call 150 from my EE network. I have been a pay as you go customer on EE since 2002. I last texted with my EE network on 31.10.2025...Its frustrating

Re: Contact a human

My next plan starts on 11 August 2026. But it hasn’t started yet. I’ve tried typing “NOW” or “STOP”. But it didn’t work. How to figure it out?