Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Unable to call or SMS

I received an SMS yesterday from EE saying that as I have not made a call or sent a text recently, I will now lose any remaining credit and the service will be disconnected within 3 months.I had no notice of this - just this sms.I have gone into my E...

Resolved! Keeping my UK sim in Canada

I am currently in Canada . I have been here for 3months and still have a couple of months to stay here . I switched to pay as you go 13th September . I will like to know how much time I have l left to have my sim active . I don’t want it disconnected...

Resolved! New SIM and number won't work with packs

I had two EE numbers: one that I use all the time, and another spare one that I keep as a backup.I didn't top up the backup one for a year, so it got cut off, and I ordered a new SIM.My new SIM arrived, I put it in my phone, and all seemed fine. The ...

Resolved! Pay as you go

My daughter has a pay as you go sim but not been topped up in ages but nothing working on it apart from what’s app but tried texting number to get PAC code but it’s been de-activated so I wanted to swap the number to contract what can I do

Resolved! EE want except process my visa card .

STRANGE but since windows 11 come out nov 2025 , GO to top up EE top up . ONLINE £5 top up . EE want except my barclays visa card . SAYS , opps problem try again . GIRL ON 150 EE help line could not answer why . WHATS going on c...

Resolved! Top-Up problem

Hi,I'm new to EE and already I have learned just how inadequate, obfuscating and generally user-unfriendly your customer service is. Honestly the worst I have ever had to deal with.Here's the issue: I tried to top-up using the App and online. The app...

Account closed whilst i am abroad, no way of contacting EE, URGENT Help needed

Customer of 10+ years. Travelling Asia for 6 months - Changed my pay monthy to PAYG to keep number and allow me to restart a contract when i return to UK. Was told to top up every 3 months to keep active. Phone broke last week, tried to get SMS throu...

Resolved! SIM stuck on "emergency calls only", cant receive texts

My EE sim (T-mobile actually) that i have had since around 2013 has suddenly stopped working in the last month or so (was working early-mid November as I've received calls/texts, so its cant be deactivated due to inactivity - i believe that's 6 month...

why is my prepaid £30 SIM showing no credit?

I purchased a £30 physical SIM card upon arrival at Heathrow on Tuesday. My PAYG account did not show credit. I called helpline and was given 3 days free unlimited credit. As of today I cannot see any credit on my account and it is due to expire tomo...

Resolved! I need to know how to link a PAYG mobile sim to my landline broadband account?

I have an EE main account for my landline and broadband. I also have a PAYG mobile sim which is in a gate entry system and I want to link it to my landline account so I can top it up there and see how much is being used etc. However when I tried ...