Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Has anybody EE app shows the wrong data usage?

Hello, just checked my ee app and believed that the data usage shows should be incorrect. I am on PAYG plan.Background info: There's 9GB remaining till 13 Mar, which should be renewed by tomorrow.However, I got charged today (12 Mar) at around 10:13P...

How can I activate my pack?

Trying to start a new subscription pack paid twice but am unable

Hi im trying to but more data but am unable altho miney has been taken from my account

Didn’t top up right amount

So I topped up by £10 so then I come buy a pack then it topped up £9 and took £9 pound out and there not a £9 pack I can buy so what should I do

Pack £15

My pack isn’t going onto my phone. Even though it’s going through to payment. It’s not taking the payment?

Top up

Dear team, I have paid 15£ to top up my data , money deducted from my bank and the 150 SMS shows that I have 15 balance but I cannot use it to top up my data. It tells me something went wrong try later

Resolved! Viewing PAYG call charges on MyEE portal website

How can you view call charges for a PAYG mobile?There used to be a screen on the manage mobile section of the portal to view recent usage for your PAYG mobile, with if I remenber correctly 3 tabs - one each for calls, text and data. That showed the d...

Resolved! £5 free credit offer

I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received ...

Stop pack

I sent a message to 150 asking for STOP PACK. My request was accepted and after a few days the package was debited from my account! I want my money back.

EE told me to top up my phone, I did but after a day it is still not working

I tried to use my mobile and EE told me there was not enough credit to make the call. I logged in and topped up my account, after 28 hours the phone is still not working. Please advise.