Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! SIM card top up

Please can anyone help I use my SIM card for electric gates and am having problems topping up any advice would be appreciated

Resolved! First time buying sim in UK

This is my first time buying a SIM since moving to London. I need a SIM for my phone and I'm trying to get a pay-as-you-go eSIM.The problem is that every provider keeps asking for my UK phone number during the sign-up process. But how am I supposed t...

Can't use the top up?!?

Got this warning message:Hi from EE. As you haven't made a call, sent a text, used some data or topped up, you will now lose any remaining credit (as per our terms and conditions). Your service will also be disconnected within the next three months a...

Subscription has not been applied after bought

Bought a new subscription as current one had ran out so topped up & chose a new one. All went through- recieved a text to say I now have x amount of minutes texts etc but its not actually been applied to my account

Resolved! HELP ME I CANT USE MY NUMBER 💔

Hi guys i have an issue where i need to use my phone number when i call 150 it tell me to top up i message 150 and the message doesnt send and also the last thing they said was ‘Hi from EE. As you haven't made a call, sent a text, used some data or ...

Resolved! Will my PAYG SIM be deactivated if I'm not in the UK but top up regularly?

Hi,I have EE Pay As You Go SIM cards that I'm not able to use in the UK for an extended period (around 4 months) — I won't be making calls, sending texts, or using data on them.However, I will be topping them up remotely (online) with around £8 every...

Resolved! Talk and Text Plan

I am on the EE pay as you go Talk and Text Plan. Normally I don't need mobile data.But is it possible to buy a data add on just for one day. I don't require mobile data for 30 days.And if so can this be done via text.Thanks.

Am so much disappointed in this ee services

Can call or text

Hi, this is my last resort.Last week I switched my old three phone number to a EE payg sim.I receive text messages and missed phone calls but can't send a text nor call.I have topped up the sim, and i bought a UK&EU 200 text package, nothing has chan...

Resolved! Re activate sim

My sim has gone into hibernation, I'm currently in Thailand and I've not used my ee sim in 3 months. It has been deactivated today, I called EE yesterday and they told me to call again today to re activate but I cannot use the sim to call.. is there ...