If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
may I get emergency data
Hello, I got a pay as you go phone and of course I paid the that day payment, later on I was told I'd get a refund due to not being able to verify my id. I haven't gotten the refund but my id is now verified. Would this lead to the phone being deliv...
My pack was due to renew today, so I've topped up this morning but it is just showing as credit and not renewing my pack. How do I sort it?
Hello,Recently when I try to top up via 150 (like I have done for over 10 years) when I select the top up option I get redirected to a sales team due to an "available offer". The first time I told the agent I wasn't interested, he helped top up my ph...
I keep getting text messages informing me that I need an add-on pack if I want to use data on my phone.I don't want to use data on my phone so I texted STOP to 1234.I received a text saying this number was no longer in operation and to use 2040.I tex...
I’m trying to set up recurring card payments on my new Pay as you go account. My card had been accepted and I can use it to make top up payments manually but for the recurring payments, it lets me tick the ‘use this card’ box but the ‘Confirm card’ b...
Hi Leanne,I’ve had this number for over 20 years. I moved to PAYG and was told I needed to send a text within 3 months, but I’m abroad and the SIM is now barred. The EE app says a final bill has been made and the account is closed.Can this number/ac...
I just pay for 8gb plan £9 pound does that mean I get data today when will it activate [Mod Edit: Title added]
I’m attempting to top up my account through the reminder text send by EE as well as through the app on my phone and on my laptop and I still am unable to pay. I finish putting in my card info and then it says additional authentication required and a ...
