Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 2236 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 3697 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 30266 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 15159 Views
  • 0 replies
  • 6 Helpful

Resolved! Where to see the break down of my usage

Good morning.When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minut...

Resolved! Pennies being charged

I'm really intrigued. I have a long standing monthly  £5 PAYG contract with which I am wholly satisfied. I top up quarterly in multiples of £5. At least 3 years ago I was charged £5.82 and my balance since then has always shown  whatever £s +18p. Thi...

JHG80 by Explorer
  • 91 Views
  • 3 replies
  • 2 Helpful

Resolved! Unable to Set Up Card payments for PAYG

Have tried on mobile and laptop, different browsers. I get to fill in my details, next screen i get a Content Blocked box which i assume if a card verification. Would like to have this set up, anyone else experiencing this

AB811 by Explorer
  • 41 Views
  • 2 replies
  • 0 Helpful

Resolved! PAYG - top up history dashboard - vanished?

Has anyone else noticed the PAYG top up history dashboard disappearing? There use to be a dashboard that displayed when the last top up was and for how much, through the EE website portal 

354- by Star Contributor
  • 47 Views
  • 2 replies
  • 2 Helpful

Resolved! Not receiving credit

I’m currently in the Caribbean for a lil bit and I had taken my sim out my phone to use a local sim it’s been about 7 months now and I’m trying to get credit to my phone, tried using my card but it doesn’t work and I’ve had friends send me credit fro...

SwissL by Visitor
  • 38 Views
  • 2 replies
  • 4 Helpful

Resolved! Money missing

I topped up my phone recently with 10£ so my pay as you go would just roll over but now when I checked I am short 18 pence. I do not know how this could happen... can yiu please help me? As I do not wish to add another 10£... but I need my pay as you...

Luzie by Visitor
  • 49 Views
  • 2 replies
  • 3 Helpful

Resolved! New sim arrived

Hi My new sim arrived today. I paid £10 less 10% online yesterday before it was dispatched £9 deal. I’ve put the sim in and it says I have no data, I also added my puk code yesterday when I completed the form. I’ve had a text to say the number will t...

Amount

I just payed for a sim, bought £15 when I got home. My app is saying i have 0GB data and 0 minutes. Help?