20gb pack from Tesco but only 8gb applied?

alan2020 · ‎29-07-2025

Just got a 20gb data pack from Tesco and topped up the £10 as per instructions but it has only applied 8gb

Anyone else run into this issue?

Peter_W · ‎29-07-2025

Good evening @alan2020.

Thanks for reaching out to us about this!

I've had a double check of our current packs, and £10 for 8GB is the standard option that we offer at the moment.

What exactly did you do when you first inserted the SIM?

Did this kick in right away, or did you send any messages specifically?

Peter

XRaySpeX · ‎29-07-2025

Look in your online MyEE Add-ons for the other 12GB. Sometimes it doesn't kick in until you have exhausted the normal ration.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎29-07-2025

@Peter_W : According to EE pay as you go SIM such an Extra Data promotional PAYG SIM is available from EE:

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP