Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I was denied a plan and my account was debited! I want a refund before 7 to 10 d

Hello I want a £15 pack and it says I will get 15% off on pay as you go can you

Cant txt 150

I'm in uk and have had pay as you go for a good few years always top up and have £15 pack a month for some reason last couple of months I can't txt 150 so have to call to top up and cant add my free boost??? Can txt everyone else fine.

Credit versus allowances

The customer service agent tells me that they get a lot of calls from customers who are worried that they can't make calls because they receive a message that they have a zero balance. Well of course they do because they have a pack. Sort it out to ...

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Something strange

I bought a SIM card for £10 on special offer. The card included 500 minutes, unlimited SMS, and was supposed to have 20 GB of data. Upon activation, I received an SMS about all of the above, but for some reason there was 8 GB of data instead of 20. B...

Resolved! How do I get Unlimited Data on Pay as You Go

I have my phone on a contract and then have a Pay as You Go for my 18 year old. He's data-hungry and the bundle I get him just doesn't suffice. I looked at the subscription packs and strangely there doesn't seem to be an Unlimited Data option. It see...

Resolved! PAYG as a 2nd SIM for call to be forwarded to

Hi,Quick question, hopefully.I have a member of staff who receives a 0345 number to his O2 mobile phone (the number is forwarded from a telephony company who provide the 0345 number).The staff member is in contract but has awful reception on O2, so m...

Resolved! Recover a number that was not used for a year

Hello!I did not use my phone number for a very long period of time. Right now the number +44 (0) ********* does not work at all. Could you please advice me if there is any possibility to recover it, so I could receive 1 single message on this number....

sim card with no monthly top up or contract

I want a sim card with no monthly top up or contract. It's for an 'emergency ' phone that will not get regular use.Does such a sim still exist?