If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hello, yesterday I paid a subscription pack of £20 for 50 GB. But I'm currently in Senegal and I realized that this pack doesn't work outside the UK. When I paid for the pack, it was specified that I could have a refund before 14 days, but I can't fi...
We would like to pay by direct debit.Is this opossible with a dutch bankaccount?
Hi, i recently just purchased a £10 pack to renew but its not working. I got a confirmation mail and text but its not working. Can I know what is going on, because this isn't nice. I purchased out of a matter of urgency and now I can't do what I want...
as you can see from the top message that I cancelled the pack, yet I was automatically charged the next day. please look into the matter.
Unable to top via 150 or send text . Just saying not enough credit to me make calls. I have topped up using my app and have credit
Hello, I bought an 8GB SIM card plus 500 minutes and unlimited texts. So there's no subscription, no out-of-bundle charges or other fees?
I only get 5gb and a 2.9gb boost but it says for £10 you get 8gb and I tried texting 150 STOP and doing the steps and then putting the money in but it just renewed my £10 for 5gb pack and I want to change it. Anyone know what to do?
I have ordered - EE PAYG 4G Multi SIM, 25GB , £15 Subscription Pack. The upfront cost was 15 so I have thought that was for 1st month.I have got EE and 4g showing on my phone screen and it has been 24 hours ( I assume the card is active) but there i...
Hello,I hope this message finds you well. I am writing to request a replacement SIM card for my mobile number. Unfortunately, I accidentally damaged my current SIM card, mistaking it for an old one that I no longer use. I have already topped up my ac...
Just ordered a sim only 8gb £10. Money taken from account, sim turned up and put in (did switch off and on etc). Says I have no live pack or credit. It does show the pack 8gb £10 but says waiting........how do I get the pack I bought when ordering th...
