Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Boosts No Longer Being Added to My PAYG account?

I have been with EE for a long long time - in fact I started out with Orange who later got taken over by EE.I have a PAYG and do a monthly renew on it. Until last April, I had boosts added for every third monthly pack purchased. So in total i have ...

I topped up £15 yesterday but has not been active and now i dont jnow whay to do

I tried many times to package monthly I charged £10 but I don't have data

top up

I paid £10 for a top up which I haven`t got, instead they sent me a email thanking me for joing EE.

How to activate a pack?

I just receieved my PAYG sim in the post which I ordered with the £10 pack, should have sms, minutes and data. On the EE app itnsays I have the oqck, but scroll down and minitues I have 0, sms 0 data 0, it says to call or sms someone to activate the ...

Resolved! Duplicate Payment Taken

In December duplicate payment has been taken for subscription pack. Payment of £10 taken 5th and 12th December.

Resolved! My Pack doesn't automatically renew eventhough I have enough credits in my accou

Hello, It's been a while since I have the following problem. I top up my account with credits every month on time, but my £10 Pack doesn't automatically renew. As a result I loose all the unused data, minutes and texts.What's the problem? Any help wi...

Error

I can’t top up

Mobile data

I’ve topped up my sim and it says I have £37 left but my data will not come on can you help

How the heck do you get to speak to a manager at EE?

Anybody have any ideas as to how to speak to a manager at EE?I have had conversations with three different customer service reps in the past three months and each has failed to fix an automatic top-up issue, and last month I didn't even receive the p...