Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 13053 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9216 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 36358 Views
  • 27 replies
  • 21 Helpful

Resolved! subsription packs change and effect

Hello to all. Some clear help please and may I be as bold as to say relevant answers only .Here goesI have VIP pack  £15         6 Gig , unlimited txt , 1500 mins , for a very long time so carries large number of BOOSTS   ie                          ...

dyw1 by Explorer
  • 318 Views
  • 3 replies
  • 2 Helpful

150 Pack not working

 I have asked multiple times for a pack in messages with 150 just to be somehow ignored? the first time i had just thought it worked straight away which then caused me to be sending texts that costed straight from my credit and had to top up once aga...

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byliea by Explorer
  • 307 Views
  • 2 replies
  • 0 Helpful

Topup

I'm trying to top up my wife's PAYG phone, which is on my account.  I had to add a new card as the previous two were out of date.  But when I came to payment I gotI've tried this several times, always this same result, no topup takes place and it doe...

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Ian96 by Explorer
  • 294 Views
  • 4 replies
  • 0 Helpful

Resolved! How do I get Unlimited Data on Pay as You Go

I have my phone on a contract and then have a Pay as You Go for my 18 year old. He's data-hungry and the bundle I get him just doesn't suffice. I looked at the subscription packs and strangely there doesn't seem to be an Unlimited Data option. It see...

SuzyNW by Contributor
  • 794 Views
  • 3 replies
  • 1 Helpful

Resolved! Message warning saying running out of texts

I have recently had polite EE text messages telling me that I'm running out of texts, and would I like to buy an add-on pack. It was a bit of a surprise to receive this warning as I had saved up numerous reserve texts, courtesy to successive boosts. ...

Marko15 by Explorer
  • 294 Views
  • 4 replies
  • 1 Helpful

Resolved! Data

Hi. I had 22gb left over as I do pay as you go, and I was told that in order to use the rest of the 22gb I would have to purchase another pack, to get it added onto, so I did so immediately. After purchasing the pack the 22gb left over disappeared an...

Maichai by Visitor
  • 255 Views
  • 2 replies
  • 3 Helpful

Debt

I used to have a pay as you go sim I stopped using it months ago and I’ve been told that I’m apparently in debt with you but because I stopped using the sim I don’t have my account number anymore so I don’t know how to pay what it’s saying I owe 

Alex02xo by Investigator
  • 327 Views
  • 7 replies
  • 1 Helpful

Credit refund

Hi so i have gambled quite a lot using pay by mobile and randomly the site has refunded 215 but to my mobile credit i cant find any option to refund and cant get hold of ee does anyone know of a way to get this returned to my bank 

Jenixx87 by Investigator
  • 1449 Views
  • 7 replies
  • 0 Helpful

abroad

i’m so upset, this has happened before. i purchased the 7 day abroad data roaming add-on only to realise i also have to pay for another add on of data. then when i bought the data add on, (it said for the uk and eu) when the payment came through it i...