Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pay As You Go SIM Card Issues While in Australia

I am currently residing in Australia and have encountered some issues with my EE Pay As You Go SIM card.Specifically, I am unable to send text messages or make phone calls, as my SIM card seems to not be receiving any real signal. I also attempted to...

Re: When this is fixed? ADDONS PURCHASE ERROR

Do you have to have a data plan to ad a data add on? I was hopin to add just 10b data or £5 to no plan.

Where has my data rollover gone?

Before I started a new Pack, my account said something like “50 GB of data to rollover”. I went and started a new pack, and the additional 50 GB is nowhere to be found. When I check the balance via text, it just says “Your remaining data includes of ...

Two sims on one account

I’m wandering what options there are for having a pay as you go sim for both me and my girlfriend on one account. I know you can do data sharing, but I just want to pay two pay as you go subscription packs from the one account. Or should she set up h...

Payment issues, customer service

When i am paying it showing me error message

Resolved! PAYG sim!

Hello In July I went from a contract to PAYG with same SIM. I currently live in NZ but plan to keep my EE Sim active.I've just tried to use my SIM to keep it active but it won't let me make calls or text (even to 150). It has £5 of credit on it.I rea...

Add-on Purchase broken again...or is that still?

Trying to purchase a Data Add-on for my PAYG mobile. I have the credit on my account, , but unable to do so via either the EE app, text message to 150 or on the EE website. Just get a message saying it's not working and to try again later. Not the ...

Resolved! New PAYG account

I have just signed up for a PAYG account and have submitted my PAC. The confirmation email tells me that my number will be ported within 24hrs and my SIM will be sent by second class post. This would suggest a gap of several days when I will have no ...

I BOUGHT A 15 CHIP AND I CAN'T USE IT

Hello everyone, good morning!! I bought a chip through the ee website and paid 15 pounds, so it already came with credit. However, when I send AL or BALANCE to 150, it shows a balance of 0 pounds and this has been going on for about a month. I'm tryi...

Disappearing Mobile Data PAYG

I have been advised I have used 80% of my mobile data which surprised me but when I checked, my account showed I only have a total of 210mb when in fact I have 910mbs. Where has my data gone - really annoying