wrong PAC and refund

zzzzzzzziy · ‎21-07-2025

I sent a PAC request to 65075, but the PAC I received was incorrect. I would also like to request a refund.

Matt_124 · ‎21-07-2025

This is a public user forum, you would be better taking this up with EE Customer Services on 150.

If you go through with the option that you're thinking of leaving and ask them for your PAC Code they will be able to issue one.

You can also ask about your request for a refund (not sure what that could be for) and they will take a look, or transfer you to the billing department who will do so.

View solution in original post

Matt_124 · ‎21-07-2025

This is a public user forum, you would be better taking this up with EE Customer Services on 150.

If you go through with the option that you're thinking of leaving and ask them for your PAC Code they will be able to issue one.

You can also ask about your request for a refund (not sure what that could be for) and they will take a look, or transfer you to the billing department who will do so.

bristolian · ‎21-07-2025

What makes you think the PAC you received was incorrect?

Chris_B · ‎21-07-2025

@zzzzzzzziy The PAC issued will be for the number you sent that request from. When you are using the PAC are you copying and pasting it or are you manually typing it in ? Don’t copy and paste

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎21-07-2025

A refund for what? PACs are free?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP