Digital Home Phone

Post here to ask/answer questions about Digital Home Phone services.

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Forum Posts

How to set up your Digital Home Phone

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...

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JordanTA by • EE Knowledge Specialist
  • 14638 Views
  • 21 replies
  • 2 Helpful

DV Phones Not Displaying Time

I've not seen this problem before, not with my current EE Smart Hub 7 Plus nor with my previous BT SH2.Today I noticed that my upstairs DV phone was not displaying the wrong time - it was one hour ahead, as if it had missed the DST change a couple of...

drlabman by • Investigator
  • 380 Views
  • 34 replies
  • 7 Helpful

Which phones should work via a DVA?

Not actually an EE customer, trying to help my elderly in-laws out and wasn't able to hang around for the 45 minute wait time on 150 today...They've currently got an old BT HomeDecor, I think the 2200. This works fine plugged in to the adaptor.They'v...

roddyg by • Investigator
  • 205 Views
  • 10 replies
  • 0 Helpful

Automated Incoming call with 6 Digit Security Code

Since moving to Digital Voice I have had the following problem:I am on my computer logging into a siteTheir 2FA process displays a 6 digit code on the login page of their websiteI have to get their automated system to call me and I then enter the 6 d...

SHFraser by • Investigator
  • 298 Views
  • 8 replies
  • 0 Helpful

Resolved! 1571 Service Not Working on my digital EE

The answerphone system is not working on my 80 year old Aunties EE Digital service - it was working up to last week, dial 1571 to receive or press the button on the handset. Also, if you ring her phone number from anywhere else you can't leave a mess...

HeHeEE by • Investigator
  • 119 Views
  • 5 replies
  • 2 Helpful

Resolved! OTP no longer working with landline phone

I transferred to EE (from Plusnet) a few months ago, to retain the landline phone number, and was able to process OTP codes on my main phone keypad (BT Vanguard 10). However, this feature stopped working a couple of days ago. Does anyone know how to ...

Dave523 by • Skilled Contributor
  • 332 Views
  • 13 replies
  • 3 Helpful

Resolved! No home phone calls

Hi I’ve had no internet for five days it came on again today now I can’t make any calls or receive any from my landline saying no base line any ideas on what to do I’ve done all the essential things