Post here to ask/answer questions about Digital Home Phone services.
We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...
We have a BT 8600 cordless phone which has built-in Call Guardian / trueCall feature. We were moved to Digital Voice and FTTP a couple of weeks ago with a new hub, and after that we noticed the call blocking isn't letting some calls through at all.W...
Since yesterday evening calls to our Landline number are immediately met with the message, 'You are with Voicemail'. The landline 'phones no longer ring, but we can use them to ring out.
I recently had Digital Home phone installed. However, one family member is unable to call from their mobile, they get an unobtainable sound. As I am 92 this family member needs to be able to call me to check on my welfare. Is it possible to check ...
I need assistance with my EE Digital Home Phone (Digital Voice).Voicemail: I need the network voicemail (1571) completely removed or deactivated from my line profile. Setting it to 10 rings does not solve the issue, and phone support (0330 123 1105) ...
My internet service was recently upgraded to "full fibre" and the engineer from BT set up my existing BT landline phone to use the new connection. Since then my phone has worked quite well most of the time, but the green light associated with the 15...
Like many others it seems, I am trying to disable voicemail for my elderly mother. It causes serious problems when people assume that because they left a message it will be listened too. I am guessing that the people who create these systems don't h...
My 94 year old mother (who has dementia) is with EE for land line and recently received an email about the new digital service. She will require a new hub but the link on the email to get one doesn’t work. We’re not near to a shop and I can’t find an...
Since EE upgraded me from 4G to 5G and issued me a hybrid mobile/landline device to replace my old landline (which worked perfectly), my answerphone no longer records messages, but they get diverted to BTs answerphone. I now have to ring 1571 to find...
My handset has unregistered itself. Have followed all the instructions to sort it. How on earth do you actually get to speak to an EE human being?
Dealing with EE to get my 88-year old mother’s BT landline number transferred to her new EE Digital Voice phone has been absolutely horrendous. She has now been without her regular telephone number for over a month, despite being repeatedly assured t...
