Digital Home Phone

Post here to ask/answer questions about Digital Home Phone services.

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How to set up your Digital Home Phone

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...

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JordanTA by EE Knowledge Specialist
  • 12035 Views
  • 21 replies
  • 2 Helpful

Home phone

HiJust been moved from Plusner to EE.  Can I use my old non digital phone ?     I keep reading different info and need a bit of help.thanksPaula 

Pjf9 by Explorer
  • 129 Views
  • 1 replies
  • 0 Helpful

Landline Number not recognised

It has been several months now, there is a dialtone, I can dial out, but when people call, they get the message that the number is not recognised.It has been passed onto the complaints team who are looking into it, only after numerous emails and spen...

Resolved! House Move

I have contacted EE to set up the home phone line when I move in a couple of weeks. Very easy to talk to on the phone and sort things out. however, I have looked the the email regarding the move and it has my new address down, and then it says that t...

Resolved! Commencement of service for digital home phone

I am awaiting my digital home phone service to commence after moving from Plusnet. As a registered vulnerable user with poor mobile phone coverage, I need a working phone for safety etc. Can commencement of my service be done with some urgency please...

kelpie by Investigator
  • 460 Views
  • 8 replies
  • 0 Helpful

Resolved! Digital Voice phone number

I've just been checking my order progress, and found that I appear to have been allocated a new phone number for Digital Voice. I'm supposed to be migrating from an analogue PSTN line, currently with Plusnet, and taking the current number with me.I'm...

Jaggies by Established Contributor
  • 654 Views
  • 6 replies
  • 4 Helpful

Resolved! FW500 - Emergency Back UP Telephone

I have just become the proud owner of a FW500 telephone.  This phone works as a conventional digital-landline phone, but if there is a power cut it automatically switches over to being a 4G mobile phone. .The leaflet which accompanied the phone state...

JoRo1948 by Contributor
  • 3098 Views
  • 6 replies
  • 1 Helpful

Resolved! How do I use this BT telephone ?

We have had these four hands-free telephones for years and I can answer it, and make a call.But all the other buttons are a mystery to m !More to the point -  how do I access what I want ?Top left is written - "Menu" the button below that simply has ...

RobinClay by Investigator
  • 556 Views
  • 7 replies
  • 1 Helpful

Resolved! Smart Hub 7 plus with Unifi

We are just about to get EE  150Mbps full fibre with the smart Hub 7 plus router/modem.We have a secured Unifi network (VLANs for trusted devices, IOT, security cameras erc).  This is currently connected to the Plusnet router which is setup in bridge...

Andy1T by Investigator
  • 1673 Views
  • 27 replies
  • 5 Helpful