Digital Home Phone

Post here to ask/answer questions about Digital Home Phone services.

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Forum Posts

How to set up your Digital Home Phone

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...

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JordanTA by EE Knowledge Specialist
  • 13437 Views
  • 21 replies
  • 2 Helpful

Resolved! Recent calls

I’ve recently gone onto digital home phone, my old account used to show recent calls made but now I can’t see to find it

Sarah528 by Visitor
  • 104 Views
  • 2 replies
  • 1 Helpful

BT landline upgrade to digital service

I have a BT landline home phone and I have EE broadband.When the BT landline gets upgraded to the digital service, will I be able to continue with BT home phone and with EE broadband ?

lyG4 by Investigator
  • 269 Views
  • 11 replies
  • 2 Helpful

super-fast customer service?

This afternoon I had a long conversation with a very nice-sounding customer service agent about the unwanted imposition of the 1571 answering 'service' when switching to a digital home phone.He insisted that there is no way it can be turned off. This...

Resolved! Control4 Smart system and EE Digital Phone

I have a Control4 home smart system being installed and it uses an Ubiquiti Cloud Max as the router before going to the Ubiquiti managed switch.There is no bridge option on the EE router as far as I am aware and if I plug the EE router in, I get doub...

Loud extention ringer with led,

We have moved from b.t analogue phone lines to EE full fibre digital. Need help with modernizing equipment. Louder extension with led replacement please. Any ideas please. 

Resolved! Two phone adapters!

Moving to EE from Plusnet and have this week received the router and TWO phone adapters. I tried ringing EE to tell them, but there was a 45 minute wait to talk to a human. Shall I just squirrel the extra one away for a rainy day ? 

Dragoon by Contributor
  • 356 Views
  • 5 replies
  • 6 Helpful

Resolved! BT Home phone voicemail (again)

So having discovered we cannot turn it off, I want to set it to ring as long as possible.The EE app says it is on medium 7 rings (which is correct), but doesn't allow me to change it. Says "something went wrong", every-time I try to change it.Dialing...

mikcatta by Investigator
  • 484 Views
  • 2 replies
  • 3 Helpful

Resolved! "Special Service" on landline

Have just moved to EE from Plusnet in order to keep a landline. Have now received an email  from EE saying that I have a special service (like a medical alarm or fax machine) linked to the landline. I don't. Can I just ignore this?

Dragoon by Contributor
  • 284 Views
  • 1 replies
  • 1 Helpful