Voicemail issues

[Hertsman22]

Just switched from Plusnet and already really regretting the move. I have an issue with voicemail 1571. After listening to a message and deleting on 1571, the message waiting indication stays on the phone. Followed the instructions and rebooted hub, which cleared the phone signal but interrupted dial tone remains.  After a very lengthy waitI was assured this would be cleared in 24 hours. 

EE fix for this was to actually remove my 1571 service completely.  Having re-reported to 150 and the service agent ask me what interrupted dial tone means leaves me thinking, things can only get worse.

I'm now waiting for 1571 to be re-instated to see if the original issue has been cleared 

Come back Plusnet !!!

[JimM11]

@Hertsman22 Your having a laugh one assumes, the section Home Services/Digital Home Phone, better area, when as you have discovered that with 1571 message prompt welcome to the new service or the intermittent tone, then leave yourself a voice mail on the number, hang up go to 1571 listen and clear, should stop the tone after that. Welcome to the EE world.

The text PHONE to 66033 if you can send from your mobile allows the line test, there are also a few others that may help you as well, HELP to test the Hub, and GUIDE for a call back.

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[FoxRadio]

@Hertsman22  There have been many posts on here from members that have been asking for the voicemail service to be completely removed, yet EE have said that it can't be done. I bet there are a few of them reading this & feeling jealous that yours has been completely removed. 😆

So it's not technically impossible after all then.