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Forum Posts

Just switched to EE and the latency is horrible for gaming

Hi everybody, I recently switched to EE and it has been terrible for me. The speeds have been a constant 52mpbs which is the package I have but it is terrible for gaming as I keep receiving latency spikes (it would go from 18ms to 150+ms which causes...

ROVER6 by Explorer
  • 35 Views
  • 2 replies
  • 0 Helpful

Strict Nat type

HiHoping someone can help me prevent a war in my house!We've always had (3 years) an unlimited EE data sim connected to a Huawei router as broadband speeds are abysmal where I live.My son who plays Xbox has reset the router and now he only has a Stri...

EE smart hub plus is a joke

I’ve had EE Full works kit 6 days, install was complete faff, the most convoluted installation process I’ve ever had. speeds great  I get 800Mbps, everything connects great until you want to game. CoD mw3 I have to try and connect 8 times to the serv...

Xbox Game pass ultimate add on

Hi New customer here. I've been with ee for three weeks and have been trying to activate the Xbox game pass ultimate add on that was part of the package I ordered. But as yet I have been unable to get it to go further than an error message as shown i...

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EE Xbox Game Pass

I purchased broadband & specifically went with the package that would include the 12 months xbox game pass as this worked out financially beneficial to take this offer. However, i'm still unable to activate the 12 month game pass meaning that im now ...

dom_m2 by Contributor
  • 364 Views
  • 15 replies
  • 2 Helpful

PS Portal Hotspot connection Issue

I have an iPhone 14 Pro Max, and hotspot works fine with all of my devices. however, for some reason I cannot hotspot to my recently purchased PS Portal. Please could you advise what if anything I need to do to get this to work as it seems EE have so...

Joe179 by Explorer
  • 122 Views
  • 3 replies
  • 0 Helpful

Cannot claim Xbox Game Pass Ultimate

Hello, I bought Broadband from EE and got it set up and when I wanna claim my Xbox Game Pass Ultimate I receive this error. I tried doing it on both my laptop and phone, both mobile data and wifi, won't work at all. 

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Gigi223 by Explorer
  • 25 Views
  • 0 replies
  • 0 Helpful

Re: Ps5 portal

I’ve got a ps portal and when I try use my EE hotspot the data never works. It says can’t find connection. I just don’t understand why EE would sell ps portals for they’re phone data to not work as a hotspot 

Resolved! No Xbox Ultimate Received.

I haven't received the text for Xbox Ultimate as part of the Series X bundle.Is the only option to call 150 to get it rectified?

Resolved! Xbox Ultimate Charges

Last month, I had an issue with not receiving the SMS to activate the Add-on (https://community.ee.co.uk/t5/Gaming/No-Xbox-Ultimate-Received/m-p/1363968#M14138).  I managed to resolve it with the help of tech support, so I was surprised today when I ...