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Forum Posts

Xbox ultimate game pass add on

Hey,I'm a new customer and I received the ultimate Xbox live add on free for 6 months but can't redeem it,it has been over the 14 day waiting period plus ive tried ringing customer service but as I did not take the option off a landline with my broad...

PS Portal Hotspot connection Issue

I have an iPhone 14 Pro Max, and hotspot works fine with all of my devices. however, for some reason I cannot hotspot to my recently purchased PS Portal. Please could you advise what if anything I need to do to get this to work as it seems EE have so...

Joe179 by Investigator
  • 217 Views
  • 9 replies
  • 0 Helpful

Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

When try to game on the Xbox or Ps4 get error saying UPnP Not Successful I have Factory Reset  20+ time doesnt fix issue I after  Port Forwarding for each Console I have never hand this issue with old smart hub 2 and I am not DMZ as unsafe method of ...

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How to cancel Game Pass Ultimate, I never owned or ask for BT/EE

Hello, first I'm not from UK. I bought a cheap code for a month of Game Pass Ultimate on a third party website and now the subscription not only recurring but not with Microsoft anymore but BT/EE, which I NEVER heard about before. It looks like a hug...

ceadeus by Explorer
  • 4204 Views
  • 19 replies
  • 1 Helpful

Ps portal not connecting

why will the ps portal not connect to EE on my iPhone hotspot? Connected to a friend’s o2 and another on giff gaff using their sim in my phone so it’s not phone it’s the network. Any suggestions 

JLT1990 by Explorer
  • 211 Views
  • 5 replies
  • 0 Helpful

Xbox Game Pass Ultimate - No solutions

I've been 3 weeks now with EE Broadband, swapped from BT. One big reason I recontracted was because of the game pass. I spoke to 150 3x times already getting different answers. I tried to activate it, using different browsers, devices, app etc, no av...

Just switched to EE and the latency is horrible for gaming

Hi everybody, I recently switched to EE and it has been terrible for me. The speeds have been a constant 52mpbs which is the package I have but it is terrible for gaming as I keep receiving latency spikes (it would go from 18ms to 150+ms which causes...

ROVER6 by Investigator
  • 100 Views
  • 4 replies
  • 0 Helpful

Strict Nat type

HiHoping someone can help me prevent a war in my house!We've always had (3 years) an unlimited EE data sim connected to a Huawei router as broadband speeds are abysmal where I live.My son who plays Xbox has reset the router and now he only has a Stri...

EE smart hub plus is a joke

I’ve had EE Full works kit 6 days, install was complete faff, the most convoluted installation process I’ve ever had. speeds great  I get 800Mbps, everything connects great until you want to game. CoD mw3 I have to try and connect 8 times to the serv...

Xbox Game pass ultimate add on

Hi New customer here. I've been with ee for three weeks and have been trying to activate the Xbox game pass ultimate add on that was part of the package I ordered. But as yet I have been unable to get it to go further than an error message as shown i...

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