Forum Posts

Xbox game pass ultimate

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?

rhocar1 by Explorer
  • 147 Views
  • 5 replies
  • 3 Helpful

UpNp and Plex

HiRecently moved to EE Fibre and have received the EE Not so Smart Hub PlusIssues I am having are:1) UpNp is not detected on any device on my network, it is turned on but not being detected or not detecting anything, I have done the whole turn of eve...

XBox Game pass issues

Hello there,Due to the issues i have had with the WIFI during my upgrade from BT i have not activated the XBOX game pass. I have tried today and followed everything on the email, agreed to the T&Cs but it does not progress from there and there is no ...

Huwmwatts by Investigator
  • 231 Views
  • 12 replies
  • 0 Helpful

VAT Removal from Order to Jersey

Hi, Today I bought one of the Nintendo Switch 2 consoles and paid for the order. I noticed that the VAT was not automatically removed and would like to find out how I would go about claiming this back? Jersey has its own GST and I would be paying thi...

Diogo_93 by Investigator
  • 223 Views
  • 9 replies
  • 2 Helpful

Xbox Game pass Ultimate not cancelled with account

Cancelled my account in February this year and I've just seen that my ultimate pass is still live. Called EE they can't help, Called XBOX, they can't help. Checked the forum and seen this is a relatively common issue. Is there any way to get help fro...

Resolved! No confirmation email

I've pre-ordered the Switch 2 and have an order number, but never received a confirmation email. Is this normal?

Xbox game pass ultimate still linked to my xbox account

I've had Game Pass Ultimate as my inclusive extra/add-on for probably a year now, but have decided to swap over to getting 4K Netflix (I use it more and use Game Pass less these days). However, my xbox account still says it's linked to BT/EE, so I ca...

ac123456 by Explorer
  • 100 Views
  • 2 replies
  • 1 Helpful

No email confirmation or order history

Hi I preordered a Switch 2 but I’ve been sent no email to confirm and there seems to be no way to find the order in my account (just mobiles and broadband orders). I snapped a picture of the order no. luckily but I’ve had no trace beyond that. I boug...

Katana2k by Explorer
  • 89 Views
  • 2 replies
  • 0 Helpful