Gaming

Resolved! Xbox Series X - £160 gamecard & Xbox ultimate

I’ve just taken delivery of the Xbox Series X, which comes with a £160 gamecard, which can be used for Xbox ultimate, or you also receive 12 months with it. Apparently, I’ll only receive this after 14 days, due to my cooling off period. However that ...

Resolved! Xbox Game Pass

Is there a known issue with having the Xbox Game Pass Ultimate as an inclusive extra on your package?On my Xbox, it shows as the EE Game Pass Ultimate as having been cancelled, but this hasn’t been on my end. My account still shows it as my selected ...

Resolved! Xbox x gift card and game pass not received

Hi I got the Xbox x 5 days ago. But I did not receive the £80 gift card or the Xbox pass. Is there a way I could talk to some one as I can’t seem to find away to contact ee about this. Many thanks lee

Resolved! Ps5 gift cards 50

I just got my ps5 yesterday and it came with the 4x £50 PlayStation gift cards but theres no redeem codes to activate them. How can I get the codes from ee

Resolved! Gamecard timeframe

Hi I ordered an XBox series X on 27th November (arrived fine and working) but with it came a £160 gamecard which hasn't arrived yet. Does anyone know the general timeframes between order and when it arrives?

Resolved! Missing Gamecard Text

Hi I bought a PS5 from the Skipton Store on the 9th September 2025 with the offer of the £125 EE Gamecard included. I got Intouch with EE about this on the 10th October to be told it is 30 days and then I should receive a text with the code. We are n...

Adding a console to my mobile bill

Hi, so recently I applied for a phone contract (24 months) and I was accepted for it. Whilst applying I tried to add a console to my plan because I heard that was one of the ways I could do it. I have received my phone and it works brilliantly. When ...

Resolved! Xbox Game pass ultimate

I had xbox game pass ultimate as an add on, but not anymore. I want to change my subscription but neither EE or Microsoft say they can do this. Any ideas please

Resolved! Mobile Carrier purchases

Hi, I’m trying to make a purchase through my PlayStation Network account. I’ve always been able to use my mobile carrier (EE) to pay for games if I wanted to. All of a sudden I’m being told that “your mobile carrier doesn’t support purchases this lar...

Resolved! Xbox Game Pass Ultimate

Alright Peeps,My free Xbox Game Pass Ultimate ends on the 19 December and i was just wondering how much it will cost through EE???None of the guides on live chat have a clue

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