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Resolved! Xbox Series X - £160 gamecard & Xbox ultimate

I’ve just taken delivery of the Xbox Series X, which comes with a £160 gamecard, which can be used for Xbox ultimate, or you also receive 12 months with it. Apparently, I’ll only receive this after 14 days, due to my cooling off period. However that ...

Resolved! Xbox Game Pass

Is there a known issue with having the Xbox Game Pass Ultimate as an inclusive extra on your package?On my Xbox, it shows as the EE Game Pass Ultimate as having been cancelled, but this hasn’t been on my end. My account still shows it as my selected ...

Nathan98 by Contributor
  • 271 Views
  • 1 replies
  • 2 Helpful

Resolved! Xbox x gift card and game pass not received

Hi I got the Xbox x 5 days ago. But I did not receive the £80 gift card or the Xbox pass. Is there a way I could talk to some one as I can’t seem to find away to contact ee about this. Many thanks lee

Lee0772 by Explorer
  • 271 Views
  • 2 replies
  • 2 Helpful

Resolved! Ps5 gift cards 50

I just got my ps5 yesterday and it came with the 4x £50 PlayStation gift cards but theres no redeem codes to activate them. How can I get the codes from ee 

Resolved! Gamecard timeframe

Hi I ordered an XBox series X on 27th November (arrived fine and working) but with it came a £160 gamecard which hasn't arrived yet.  Does anyone know the general timeframes between order and when it arrives? 

Stefan86 by Explorer
  • 173 Views
  • 1 replies
  • 1 Helpful

Resolved! Missing Gamecard Text

Hi I bought a PS5 from the Skipton Store on the 9th September 2025 with the offer of the £125 EE Gamecard included. I got Intouch with EE about this on the 10th October to be told it is 30 days and then I should receive a text with the code. We are n...

Pumpkins by Investigator
  • 472 Views
  • 5 replies
  • 2 Helpful

Adding a console to my mobile bill

Hi, so recently I applied for a phone contract (24 months) and I was accepted for it. Whilst applying I tried to add a console to my plan because I heard that was one of the ways I could do it. I have received my phone and it works brilliantly. When ...

Shah951 by Explorer
  • 2219 Views
  • 5 replies
  • 3 Helpful

Resolved! Xbox Game pass ultimate

I had xbox game pass ultimate as an add on, but not anymore. I want to change my subscription but neither EE or Microsoft say they can do this.  Any ideas please

Cpallo by Investigator
  • 344 Views
  • 7 replies
  • 4 Helpful

Resolved! Mobile Carrier purchases

Hi, I’m trying to make a purchase through my PlayStation Network account. I’ve always been able to use my mobile carrier (EE) to pay for games if I wanted to. All of a sudden I’m being told that “your mobile carrier doesn’t support purchases this lar...

Gazpf666 by Visitor
  • 195 Views
  • 1 replies
  • 0 Helpful

Resolved! Xbox Game Pass Ultimate

Alright Peeps,My free Xbox Game Pass Ultimate ends on the 19 December and i was just wondering how much it will cost through EE???None of the guides on live chat have a clue