SIM cards & Porting

Hello

Hi I have change my phone and I had the e sim on the phone and when I reset the phone I lost the phone number also. I have been to the re shop and they cannot give me me a physical sim they said I have to pay the bill I have paid it and they still co...

eSIM

Hi I’ve just activated my daughters eSIM from my EE account ( using my daughters mobile number) but the eSIM has activated to my phone instead of hersany ideas please as she hasn’t had any access since having a new phone in December.

Resolved! eSIM Setup

Im trying to set up my new E sim which I have the QR code for. I have scanned it and it says it will text me a code. However, because the eSIM is not set up I cant receive any texts for this confirmation code, nor can i ring EE, WIFI calling doesn't ...

Resolved! i didnt want a new number

Back in June I contacted EE to move my daughters contract to sim only. EE staff member advised that the move required a new sim. New sim arrive giving her a new number which we did not want and we made clear at the initial call that it was change o...

New EE eSIM: number not ported

Added a new sim-only (eSIM) contract to my existing EE account last week, including PUC (from Three) to port my number. Was told porting should be complete within 48 hours but still nothing after 5+ days. eSim installed flawlessly. I deactivated the ...

Resolved! Re: Live chat

Hi i want ti cahnge my number to ee.

Resolved! EE are awful customer service and lack of humanity

Well what should have been a simple transfer of contracts resulted in me being stranded 400 miles from home with no mobile phone or data. So i was unable to speak to Trainline about my ticket issues - costing me another £70 in train and Taxi fares.I ...

Resolved! Only able to send SMS up to 3 characters long!

Hi,Any message I send which is longer than 3 characters does not get through. It shows as sent but the other person does not receive it.I have tried the SIM in another phone and it is the same (still only sends if 3 chars or less).I have tried anothe...

Resolved! SIM and eSim usagr

Hi.Last week I changed my SIM plan, and moved from a normal physical SIM to an eSIM. However, I've found that if only the eSIM is activated, I can only use mobile data - not calls and texts as expected. My old physical SIM needs to be activated in or...

Resolved! Getting a new eSIM abroad

Hi,I have a big problem in that I've gone abroad to Colombia and my phone (a Google Pixel 6 Pro) has been damaged so that I can't use it. I've been to some shops in a town here and they seem to think it's easy to repair, but the problem is that they ...