SIM cards & Porting

Resolved! Convert Physical sim to esim

I have received a new physical sim and using it. I need to convert it to esim. How to do it

Resolved! switching to ee

My number was ported to EE over 24 hours ago. I can make and receive calls and send SMS, but I cannot receive incoming SMS. EE verification/one-time codes aren’t arriving either. I’m on PAYG. Can someone check whether there is an issue with SMS routi...

Resolved! Lost SIM card and request for replacement

Hello, EE Community!Unfortunately, I have lost my SIM card with the phone number Is it possible to replace the lost SIM card, and if so, what steps should I take to do so?I would appreciate any advice and instructions on how to replace my SIM card.Th...

Resolved! Esim won't connect

Doe anybody know how to get my eSIM to work on iPad have cleared the iPad

I trying to make eSIM work on my iPad I’ve used the qr code it sent all was successful but get no service.been googling on a while and helpline is always closed or busy

Resolved! Cannot get esim

Can somebody please help.I lost my iPhone that was previously under IDMobile on the weekend just gone. I used the opportunity to buy the Samsung galaxy Z fold 8.I've just joined ee. I got a PAC from IDMobile so my Number could transfer over. My new p...

Activing a replacement SIM

Hi, this is driving me mad. I have an upgraded SIM but cannot activate it. Following EE directions, I kept the old SIM in the phone (Android) and went online to active the new SIM. It just takes me to a page for "linking" and when I select mobile, it...

Resolved! Ordered eSIM over the phone, nothing come through

I ordered an e sim as a completely new account and on a different device (I have never used EE before). The process was lengthy but I ended up choosing an esim plan and gave my card and bank details. The person on the phone was really unclear and sai...

Resolved! Beware of connecting watches to 'All Rounder' plans

Less than a month back switched to my Apple Watch after getting rid of my Samsung Galaxy Watch 4G.I thought it would be as simple as an eSIM swap. I was directed by the EE guides (whilst on the phone) to click buy on a paired watch plan all while bei...

Resolved! Incorrect PUK code provided by EE

Hi! My problem is the following: I got a new phone and I put in my old EE nano SIM. Then thinking it asked me for my other SIM's (eSIM) PIN I entered the wrong PIN 3 times, and it asked me for the PUK. So, I entered the PUK given by EE, then it asked...