SIM cards & Porting

eSIM Setup

Im trying to set up my new E sim which I have the QR code for. I have scanned it and it says it will text me a code. However, because the eSIM is not set up I cant receive any texts for this confirmation code, nor can i ring EE, WIFI calling doesn't ...

Resolved! i didnt want a new number

Back in June I contacted EE to move my daughters contract to sim only. EE staff member advised that the move required a new sim. New sim arrive giving her a new number which we did not want and we made clear at the initial call that it was change o...

New EE eSIM: number not ported

Added a new sim-only (eSIM) contract to my existing EE account last week, including PUC (from Three) to port my number. Was told porting should be complete within 48 hours but still nothing after 5+ days. eSim installed flawlessly. I deactivated the ...

Resolved! Re: Live chat

Hi i want ti cahnge my number to ee.

Resolved! EE are awful customer service and lack of humanity

Well what should have been a simple transfer of contracts resulted in me being stranded 400 miles from home with no mobile phone or data. So i was unable to speak to Trainline about my ticket issues - costing me another £70 in train and Taxi fares.I ...

Resolved! Only able to send SMS up to 3 characters long!

Hi,Any message I send which is longer than 3 characters does not get through. It shows as sent but the other person does not receive it.I have tried the SIM in another phone and it is the same (still only sends if 3 chars or less).I have tried anothe...

Resolved! SIM and eSim usagr

Hi.Last week I changed my SIM plan, and moved from a normal physical SIM to an eSIM. However, I've found that if only the eSIM is activated, I can only use mobile data - not calls and texts as expected. My old physical SIM needs to be activated in or...

Resolved! Getting a new eSIM abroad

Hi,I have a big problem in that I've gone abroad to Colombia and my phone (a Google Pixel 6 Pro) has been damaged so that I can't use it. I've been to some shops in a town here and they seem to think it's easy to repair, but the problem is that they ...

eSIM transfer failure!

Last Wednesday I was persuaded by an EE consultant to move from my BT account/numbers to EE. All I wanted to do was add data roaming to my BT numbers at this stage as my son and I were travelling the next day to the US. I was told that the eSIM trans...

Resolved! Payg sim activation

Hi, I'm new to EE. I've recently bought an EE Pay As You Go SIM and gave my PAC during the purchase to move my number from o2. The SIM arrived today, what do I need to do next? I don't have other mobile devices so I'll be using my current mobile. Do ...