SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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E-SIM

Hi, I bought an E-SIM (for 7 days) and set it up yesterday morning but then by mistake removed the sim  from the phone a few hours later. I’m trying to set it up again now but it says this sim has been used. Is there a way to set it back up? Thank yo...

Gulsun by • Visitor
  • 15 Views
  • 1 replies
  • 0 Helpful

Resolved! New Phone says Emergency Calls Only!

Good evening to all you experts,I bought a Google Pixel 9a, last week, it took me ages to get thingsacross from my old phone, a Pixel 3a, I had to contact Google, to getmy contacts across.Anyway, every time I picked up my phone, it has a scrolling me...

McSkirmish by • Skilled Contributor
  • 2480 Views
  • 18 replies
  • 1 Helpful

eSIM serial number

I bought a ESIM yesterday and I’ve download it on my phone although I’ve been stuck trying to figure out what my eSIM serial number is, how can I find this and activate my eSIM. Thanks in advance.

Vinodhd by • Investigator
  • 29 Views
  • 5 replies
  • 0 Helpful

Resolved! New SIM Activation

HelloI lost my SIM card to have ordered another one (via the helpline).The online description says we need to activate online using the below link. However, when I click on this (or the Activate SIM button on the app), it goes to a blank web page (I....

BPD21 by • Investigator
  • 237 Views
  • 19 replies
  • 3 Helpful

Tranferring PUK codes

After 13 years with EE, I recently migrated to another provider due to the high cost of the same deal; however, the signal where i live is not sufficient, and I've cancelled that deal after a week. By this point, I was told by EE that i cannot sign u...

gurky by • Explorer
  • 74 Views
  • 6 replies
  • 3 Helpful

Resolved! Unable to purchase additional SIM Card

I am unable to purchase an additional Sim Card,  I just called them and they said my account is fine and I can add four more sims but it won't allow me on the App or the Website and he said there is nothing they can do about it.  I explained I just c...

g944 by • Investigator
  • 1074 Views
  • 7 replies
  • 0 Helpful

eSim

Hello,I’m trying to purchase the EE Travel eSIM – 3-day unlimited data plan (£10).After selecting the plan and confirming that my iPhone 17 Pro Max supports eSIM, clicking Continue redirects me back to the plan selection page.I’ve tried Safari, priva...