SIM cards & Porting

Resolved! eSIM not working

I live in the U.S. and tried to install an EE eSIM on my Samsung Galaxy S25 Ultra phone using the QR Code. When I attempted to install it, I got an error message saying: "The code isn't valid or has already been used." When I research it, I'm told...

Resolved! Doro phones

I have a Doro phone and purchased another one from Amazon, which I've received. I tried inserting the sim card from the old phone but it says sos calls only. Where should I get a sim to fit the Doro2424? I am already with EE and wonder why the sim...

Resolved! esim is ony working for data and not voice

I ported my family's sims from O2 to EE last year. It all seemed to go pretty well (with a bit of help) but now one of the numbers is only working for data and not voice/sms. This means it can call and message other iPhones, but can't call landline...

Resolved! E sim not from ee

I wanted to get an e sim to use while on holiday, but cannot seem to install it on my Samsung a26. Is this phone model too old?

Resolved! New SIM not receiving or making calls, and not allowing sending text messages

I received a new SIM in the post as the old SIM was not making/receiving calls - the new SIM is working with data but still not able to make/receive calls. And now it also won't allow me to send text messages. There is an option to download and eSIM ...

Resolved! Esim

I am writing to request assistance with transferring my existing eSIM to my new iPhone 17. I did the Apple Quick setup with my old iPhone 13. When attempting to activate the eSIM on the new device, I receive an error message stating that a QR code p...

Issue a tax invoice for esim

I am planning to purchase a UKesim for visitors, wondering how I can issue a tax invoice under a company name? I will be needing it for claiming the expenses.

Resolved! eSIM

Hi,I just got a new iPhone because my old one it is all broken up so I can’t even turn it on, how can I transfer my phone number to the new one. Because I know you can do it when the other phone is working, but when it not, what do I do?Thank you.

Resolved! Chad

I have got a physical Sim but I want to use a eSIM but it is saying when I try to activate my it says unable to activate my eSIM can you help me please

Resolved! PAC/STAC from old number

I was a customer with ee over a few years ago. I fell on hard times and wasn't able to pay my bills leading to a cancellation. Recently I have gotten a new number and would like to hange it to my previous number I had with ee since most of my friend ...

SIM cards & Porting

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