SIM cards & Porting

Sim upgrade

So I tried to upgrade my ee sim. Couldn't do it on webpage. Tried chatline. They tried to sell me a broadband package. When I said no and logged out I received a load of texts with pin numbers in a childish display of temper. And this is meant to be ...

Resolved! I ordered an eSIM yesterday but still not received the details

I ordered an eSIM 24 hours ago and although the final screen said I would get the number and instructions in the confirmation email, they weren’t there. should I be getting another email??? And when?? When I’ve ordered travel eSIMs before I’ve got th...

sim stopped working. 3 hours, still not been able to contact anyone. Very poor

Issue with purchasing Travel eSIM for UK Visitors - Checkout page error

I am writing to request assistance with purchasing a "Travel eSIM for UK Visitors" on your website.Currently, after I log into my EE account and select a plan, clicking the "Continue" button does not work. Regardless of which day plan I choose, the w...

eSim ordered online on a sim only plan

I haven't received my confirmation email regarding my order and when I download the app it's not there also. The direct debit has also been created. How can I get my eSim? Do I need to wait for a post to get it or can I actually download it through t...

Resolved! Why does my replacement SIM show my phone number as 00000000000 ?

I've recently replaced my phone, which required a replacement SIM as my old SIM was too big. It all appears to work fine, except I've noticed my phone number is now shown as 00000000000 in Settings/About Phone under both Phone Number and SIM details....

Resolved! Same number on PAYG

I am planning to move abroad to Aus but I do not want to lose my UK number. 1. Is it possible to keep my sim only contract going at the current rate even if it may not be frequently used?2. Is it possible to move my sim only contract with EE onto a P...

Resolved! Trying to cancel a 2 sim

I am trying to cancel a 2nd sim I managed to cancel 1st no problem but can cancel the 2nd

eSIM problem

Hi, I ordered an eSIM plan with EE and I’m stuck so it needs to text me a verification code to set up my account, but the eSIM isn’t downloaded yet so I can’t receive anything on that number. Feels like there’s nothing I can do. Is there any way some...

Recycled number

I purchased a new sim today but can’t register for WhatsApp as it says the number is already in use with someone else’s WhatsApp business account. WhatsApp are saying the business account needs to have been inactive for 45 days or more before the wil...

SIM cards & Porting

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