SIM cards & Porting

Resolved! Can’t set up esim

I am trying to set up the safer eSIM on my daughters phone. got the email with instructions Download your eSIMTo register your EE account and get your eSIM, you’ll need to: Go to ee.co.uk/go/login and log in with your EE ID, if one has been created ...

Resolved! Additional PAYG sims on an account

HelloI have a PAYG sim and EE account, I now want to add additional SIMs for my children. The shop option in the app only lets me purchase monthly plans. How do I purchase additional EE PAYG sims for my account?Thanks

Resolved! : Vodafone to EE number transfer issue – received a new number instead of keepin

Hello,I recently switched from Vodafone to EE and requested to keep my existing Vodafone number. However, EE sent me a SIM card with a new phone number instead of transferring my old number.Could someone please advise what I need to do to get my Voda...

Lewisham Visit

Hello. I just wanted to leave positive feedback about Antonio from EE Store Lewisham.He was extremely helpful when I went on Wednesday 17th June 2026.He explained my SIM didn’t go live and helped me in under 20 minutes get my phone working again; I m...

Resolved! Sim/sms redirect

I had an old EE number that I cancelled, I now have new number with EE is there anyway to texts sent to the old number redirects to the new one?

Resolved! What is the simplest process to get a PAC code to move networks?

I simply have no coverage in my house, little in my village, and none at all on 90% of my local golf course.i simply want better coverage.

Resolved! Phone Upgrade

Hi, I got an upgrade yesterday to an iPhone17 pro max from a 15 pro max. The SIM card from the old phone isn’t registering in the new phone and the eSIM isn’t registering either. This is very frustrating as I can’t get texts, calls or use my data whi...

I need to order new sim mine is not working

Resolved! Activating an eSIM while transferring my old number

Hello, I'm switching to EE from another provider and I opted in for eSIM. I got an email saying that I was assigned a temporary number and I should log in to EE and link my EE product using the mobile number on this email.When I do so, obviously it's...

Resolved! Re: Transferring from one sim to to a new eSIM while keeping number

Iv changed handsets & my eSIM as deleted how can I get it back

SIM cards & Porting

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