SIM cards & Porting

Resolved! Esim Issue

I have no sim card in my phone. I had to have it replaced after a battery issue, and was unable to get the esim transferred directly from my old phone. I am stuck in a loop as I am unable to visit a branch, and have no number to call EE. I cant veri...

Resolved! How do I get an eSIM? I had the option in my app and now it has gone.

I only signed up with ee be side they said I would have an eSIM emailed to me within a few hours. A couple of days later I had to call them and have an eSIM activated in my app. However I couldn’t down load it as I am at work in the middle of the Nor...

Newly ported number from BT, can recieve calls but not texts

I ported my BT number to a PAYG ee sim in my old phone and got a confirmation text that the number was transfered, I then put the ee sim into my new samsung phone, the contact profile has the new ee sim number, but i am able to get phone calls when s...

Resolved! Re: SIM card hasn't arrived

My sim card hasn't arrived i ordered it on the 30th September to the 1st October my address is *********************[MOD EDIT - REMOVED PERSONAL INFORMATION FROM THE PUBLIC FORUM]

Resolved! Obtain specific phone number

I'm not sure if this is the correct subject location but for years I have wanted a phone number that has not been in use since it was last registered with EE.I am now planning to switch back to EE from O2 but only if I can obtain the phone in questio...

Resolved! Do I really need to get ID Verified to switch from sim to esim?

Hi, I just picked up a new iphone which is esim only and wanted to transfer my sim from old phone to esim in new phone. Took me a while to find the option in the ee app but found it never the less. So here's the kicker... I need to get ID verified! H...

Resolved! Sim to eSIM for iPad

How do I transfer my physically sim to eSIM for my iPad as my iPad doesn’t have a SIM card slot

Resolved! Bought travel eSim but did not receive email nor can see it in my account

Hi,I just bought a 14 day travel esim but I have yet to receive my email after 20 minutes, is this expected? Can someone please help me?

Resolved! EE refusing to give me a PAC code and won't give it over the phone

I ported my number from Lebara to EE which is a mistake I made and since the port was completed I have received no text messages ever since because ee blocked incoming texts while other providers don't whenever I text 65075 no PAC code comes I phoned...

Resolved! Changing from Three to EE number

Hi, I'm currently a Three user but am thinking about getting a EE PAYG 4G Multi Sim. However I seem to already have an account with you and registered with a number(This could be my husband's old number when I borrowed it). When I get the PAYG multi ...

SIM cards & Porting

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