SIM cards & Porting

Resolved! Need old number back

Hi I need to talk to someone on EE live chat because before I was with EE and I lost my old phone with my number so I was wondering if I can get my old number back

Pac code

I have just changed from 3 network, provided my pac to ee and given import date as 1/10/25 ( today). Is there specific times this will happen? and also so i am still reachable on my old number i have my 3 sim card in the phone along with the ee esim....

Resolved! Three esim to EE physical sim

I've recently purchased a refurbished iPhone and have transferred my number from my old phone to my new one. I was given the option to do it automatically during set up and it has essentially sent my three esim over to my new phone and the old physic...

How do I switch my esim from old phone to my new phone?

Resolved! Changing number from Lebara

I want to change my no from lebara to ER [mod edit: added title]

Resolved! Transfer number

Hi I took out a new contract with EE last Thursday and asked to transfer my number. I received my new SIM card on Saturday but my number still hasn’t transferred. I’ve no text message or anything. The email I had to say my order was accepted said my ...

No esim

Made an order for a SIM only deal. I chose the e SIM option hoping it would be quicker.I've received confirmation of the order but no link for the e sim. I've checked my account and I can't seem to find anything there either. Just need the email sent...

Resolved! New eSim Connection

HelloI set up a monthly sim account on Thursday requesting to use a eSim to hopefully speed the process up. I received a summary email and direct debit confirmation but nothing since and i still have no account details showing in the app. Does anyone...

Resolved! Unable to get a PAC code

Hi, I am trying to get a PAC code. Been trying for over 2 weeks now.When I try online I get "This service isn’t working right now. We’re working hard to get it up and running. Try again later, visit our website or get in touch if it’s urgent"When I ...

Resolved! How can one order an evaluation eSIM?

I want to be able to evaluate the network, but need to be able to evaluate multiple at the same time, so need an eSIM (I have four to evaluate, but solely two physical slots, so I need eSIMs). I have read some of https://ee.co.uk/help/mobile/getting-...

SIM cards & Porting

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