SIM cards & Porting

Resolved! How long does it take to port number

On June 1st I ported a number from Three mobile into my account in one of the EE stores, person was very helpful and got the sim activated to start the porting process and it was done within 6 hours.I went into the same store on 14th June and saw a d...

Resolved! Pac code

Resolved! OTP codes not working on 17 Pro Max

Hi,I was previously using a PAYG SIM with Lyca before getting a phone on an EE contract.Everything is working except for receiving OTP codes.So far, I have tried the following:Normal calls/messages person-to-person works as it should.Updated to the l...

Resolved! Fromm 02to EE sim

Can anyone help I went from 02 to EE sim and my phone is useless with EE ,when I try using the phone it won’t let me connect it says primary or something else. They are fast to get you involved but I cannot ring them.. cheers

Resolved! Linking device to download eSIM

Hi, I joined EE yesterday on a sim only contract and opted for an eSIM. I have received a temporary number whilst I wait for mine to be transferred. I have attempted to link my device to get the sim installed but if I put in my current number it come...

Resolved! Convert a physical SIM to an eSIM abroad

Can anyone advise if it is possible to convert a physical SIM to an eSIM when roaming abroad?I am overseas (Australia) and will be for the foreseeable and my new handset does not support dual physical SIMs. As I’ve found most new phones sold in Austr...

Resolved! Can I regain my old phone number from 1 year ago?

I just got back from living abroad for a year and upon trying to start a new phone plan, found out my account and phone number was cancelled. I know that you need a PAC code to transfer your number, but is there any possibility that (providing the nu...