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SIM Carde not working

robeljr
Visitor

‎15-11-2026 11:19 PM

My SIM card has stopped working. I can't make any calls, but I am still receiving text messages and verification codes. I have tried testing the SIM card in a different phone, but the issue persists

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1 REPLY 1
Fin02
Contributor
Contributor

‎15-11-2026 11:27 PM

Hi there, 

Have you tried the usual turn the phone off on and on again? And does taking it in and out of aeroplane mode do anything?

If you don't get any luck with normal troubleshooting then I recommend giving 150 or 0800 079 8586 a call and they can look into the issue 

Alternatively if you are the account holder you can go into your local EE store with photo ID (drivers license or passport) and they can issue you a replacement SIM to see if this is the cause

Hope this helps!

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