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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 603827 Views
  • 0 replies
  • 12 Helpful

paying Bill -

Had an email to say my latest bill is due for payment, when i get the the page to pay it, I get the following  

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jsp2309 by Explorer
  • 49 Views
  • 4 replies
  • 0 Helpful

Resolved! Impossible to download latest bill

I have tried multiple ways of download ing my latest bill without success.1) Logging into the website and navigating to the Billing and Payments page just gives me endlessly bouncing dots below the Billing and Payments header.  I am using a Mac with ...

khw77 by Contributor
  • 664 Views
  • 13 replies
  • 5 Helpful

App not working

Hi my app is not working not been working for about a year now I have unistalled and reinstalled plenty of times each time it asks for email then says their is no passkey I then go through getting a code sent by email and phone it then asks me to set...

Finance options changed

I've been looking at getting one of the TVs on finance. I looked at the beginning of the month, and it allowed me to select up to 48 months repayment option with a deposit on the tv. I didn't have the deposit at the time. Waited a week, went to purch...

Resolved! Website failure

Why is the EE website so poor?Currently in Kos, phone damaged, trying to gift data to wife and daughter to keep us connected and website keeps telling me, we can't display that information at the moment. Everything tries to steer you back to using th...

App crashes yet again

Every week after 9.30pm the bloody app goes down and I can’t access my controls.my kids are left with either no data/wifi when they really need it or full access when I need it off for bedtime.going to move providers as soon as I can.its a joke now, ...

DJB7 by Investigator
  • 185 Views
  • 4 replies
  • 0 Helpful

The issue with downloading bills/invoices

There are multiple reports in this forum of people not being able to access or download their invoices from the EE website.Most of them seem to have a response about clearing cookies and/or cache, trying a different browser and asking if error messag...

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sayling by Established Contributor
  • 5466 Views
  • 59 replies
  • 21 Helpful

Resolved! Live chat

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...

Mdt765 by Investigator
  • 114099 Views
  • 191 replies
  • 27 Helpful