EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 601419 Views
  • 0 replies
  • 12 Helpful

Can't link my phone to my EE account

I am trying to link my new sim in my phone to my EE account. I get to the point in the process where I say that I pay the bills for the phone and then it says 'We're having trouble linking your products'. It's been like this for 2 days now.Is there a...

tave by Visitor
  • 18318 Views
  • 53 replies
  • 29 Helpful

Just the WORST app and website.

I thought this was a PHONE and INTERNET company...!They have the worst most glitchy app, and the website feels like trying to load a photo of a cat in 1993.In 2024, 'clearing the cache' etc etc should not be the way to make a basic-as website functio...

oakers13 by Explorer
  • 594 Views
  • 4 replies
  • 2 Helpful

Resolved! Contact a human

WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT?...

EE Account Link - Doesnt Work

So just took out 3 new phones for my small business. and cannot link any of the phones to any online account. First bill was sent to my accountant, who then sat on it for a week by the time they sent it to me i was already 5 days over the initial pay...

EE website and app is unusable slow, total rubbish

Hi there,I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website l...

Thccj by Explorer
  • 6219 Views
  • 38 replies
  • 74 Helpful

The issue with downloading bills/invoices

There are multiple reports in this forum of people not being able to access or download their invoices from the EE website.Most of them seem to have a response about clearing cookies and/or cache, trying a different browser and asking if error messag...

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sayling by Established Contributor
  • 4900 Views
  • 50 replies
  • 21 Helpful

Resolved! Impossible to download latest bill

I have tried multiple ways of download ing my latest bill without success.1) Logging into the website and navigating to the Billing and Payments page just gives me endlessly bouncing dots below the Billing and Payments header.  I am using a Mac with ...

khw77 by Contributor
  • 232 Views
  • 4 replies
  • 1 Helpful