Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I haven't been able to link my eSIM in the EE app for several days.I get this message:We're having trouble linking your productsYou can try linking again or come back later when we've fixed things.I'm entering the correct phone number and email (the ...
Hello, I was on a live chat this morning through the EE app and now the icon has disappeared off the app and I cannot find the chat I was on and existing chats. I have restarted my phone and redownload the app and nothing. Before I ring can any assis...
The EE website does not work. There are countless posts on here that show this to be true! In my case I have tried multiple browsers (Chrome, Edge & Safari) on multiple devices (phone, Mac & PC), I have cleared the cache on all of these. I am able to...
hello i hv struggle to sign out from netflix but unfornaurty it is not mine account as this account from someone which i dont know who so i ring to netflix and say nothing do with it and pass to eetv netflix app which i cannot sign out from netflix f...
Hey i have two devices and need to set my mobile as the master contact as keeps sending texts to my old device which is still in use
I used to have an account from previous contract, which now says "your account is now closed" but I have since started a new SIM and linked the new service as it said, it said all went through. But the new SIM hasn't come across and it still says acc...
Hi, not sure if anyone is having this issue.Ever since I enabled passkey on my EE account via the app, I've noticed that it allows me to enter my email, then request my biometric login, process it, and then redirect me back to the login page, like it...
Hi, I can’t see my plan add-ons or service packs in the EE app.
Hi I recently upgraded my phone. I have tried to log into the app, using the correct log in details and password and it won't let me, keeps loading back to the log in page? Any ideas please? Thanks
Don’t know if anyone can help or has had similar problems I rang ee yesterday after my device not linking to my app and after a phone call I got told it had been linked and would take 24 hours for my device to appear on my app but still hasn’t happen...
