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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 617670 Views
  • 0 replies
  • 14 Helpful

Resolved! Upgrade not available via App

Is anyone having issues with the upgrade feature. My contracted ended today but I am still unable to upgrade unless I call. I don't want to call!!

rhirhi87 by • Explorer
  • 519 Views
  • 4 replies
  • 2 Helpful

Resolved! Re: App not showing bills?

I have the  same issue. I cannot access/manage my mobile bills through the app or the website. I can manage broadband fine. The issue has been going on since at least November (that is when I noticed it) and I have had to get my bills sent hardcopy i...

Resolved! Can't log into app

Hi I recently upgraded my phone.  I have tried to log into the app, using the correct log in details and password and it won't let me, keeps loading back to the log in page? Any ideas please? Thanks

Resolved! Multiple accounts/logins for the EE App

Is there any way you can have multiple logins to the EE app so both myself and my wife can have a login on our respective phones? I've tried to create another login but when I tried to link to my products, it told me that if I made the link, my other...

Resolved! Access account

Told personal details dont match account details. Been with EE for two years and Im trying to check monthly bills. Instead I'm bombarded with offers for products I dont want, with no access to basic account information. I want simple information, I'v...

Resolved! App broken again

Aaaaaanddd here we are again. the app is down for yet more repairs my teens have data and broadband past bedtime and i can’t turn them off massive rows about staying off phones are triggered again Thanks EE, you just keep causing problems for my fami...

DJB7 by • Contributor
  • 140 Views
  • 3 replies
  • 5 Helpful