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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 609552 Views
  • 0 replies
  • 12 Helpful

top up online error

Why can't I pay my bills online....error message is "Additional payer authentication required to complete your payment."

A214 by • Visitor
  • 20 Views
  • 1 replies
  • 0 Helpful

App is awful

Would be nice if I could make a purchase through the app, Want to buy a WiFi booster but your app keeps failing 

DylanL by • Visitor
  • 15 Views
  • 1 replies
  • 0 Helpful

Resolved! App improvement stops parental control.

Why do you keep  “improving” the app at the time when most parents want to turn off the internet for teens? I now can't do it due to the app being unavailable. Also I don't notice any difference at all after all these “improvements “. I specifically ...

Redders4 by • Investigator
  • 103 Views
  • 3 replies
  • 1 Helpful

Resolved! The app is charging more than agreed upon.

I went to a physical store here in downtown Bournemouth. I signed up for a plan with my phone, but also an Apple Watch, and it cost £88. Now, when I checked the app, it's charging a BIOS fee of £211 to be charged on the 4th, but my plan only starts o...

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