Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have been an ee customer forever, using payg service, ever since the app has been updated I am unable to link my device - after entering the passcode I always get the same response: „We’re having trouble linking your products”. I get the same resp...
I moved from Pay As You Go to Pay Monthly, and then my account started showing the message: “Your account is now closed.”I linked my phone number to the old account and it now shows my updated name; however, it still says “Your account is now closed....
I want to download my bill for last month. I can’t do it now because the set up has changed. How can I get easy access to my bills.
Hi, I have recently switched to EE and when I tried to link my device through the app to my EE account where I ordered my plan, I found that it got rejected. Upon checking my profile to see if everything was in order, the Date of Birth shown on the w...
The sim only deals for Black Friday 2025 isn't working on your website. I have a relative who's trying to purchase a plan but is constantly seeing this error message: "We're fixing a few things right now"We've tried different browsers so it must be...
I have recently upgraded my broadband from BT to EE. I have downloaded the EE app to mange my products including my broadband. I find that the app works perfectly for 3 or 4 days before not being able to access the broadband controls. The only way to...
I am currently unable to access my account information (billing, data sharing etc) in the app and in the website.If I try to link my subscription, it gives me a generic error.@support Please could you take a look at my account for any issues that wou...
So every time I attempt to link my 4G mobile broadband router the website is down, everytime. It’s now gotten to the point that my direct debit failed and I have to phone them every month despite having money in my account. Why won’t the website let ...
I have just transferred to EE. My sim is up and running but every time I try to link my number to my EE account, I don't receive the pass code via text. I have requested it several times and now been blocked from requesting a code. Please can you adv...
