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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12965 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26341 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 552815 Views
  • 0 replies
  • 12 Helpful

Website and App are both horrible

Trying to navigate this rubbish website and/or app is driving me insane, if I try to view anything on the app it automatically takes me to the website and asks me to sign in again, then it puts me to the homepage and NOT what I was looking for?I am a...

Unable to access my business account online / app

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...

App and online upgrade still not working

I have an iPhone and wish to investigate an upgrade, no matter how I try your app does not work and neither does your website! I do not wish to chat with someone at this stage. What is wrong, the problem has been ongoing for many weeks?

Resolved! Can't link my device

Just bought my first EE card. I can't connect it to any device, the same error keeps appearing (for weeks now). How shouls I solve this??

joaocruz by Explorer
  • 2650 Views
  • 17 replies
  • 5 Helpful

Resolved! EE App

Since upgrading I can’t login in to the EE app. Anyone have any ideas why? Thanks

AM155 by Visitor
  • 57 Views
  • 1 replies
  • 2 Helpful

Resolved! Struggling with setting up ee

My broadband has gone live this morning and my old mobile number should be sent over by Monday.  I've been to store and also called customer service and I'm no further forward.I'm trying to link my broadband and mobile account to my ee app/website. I...

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TashaJane by Contributor
  • 176 Views
  • 5 replies
  • 5 Helpful

Resolved! Re: EE App

Hello am having the same issues. It says my details doesn't match after putting my email and number

problems to pay

I am unable to complete the payment because the process gets stuck at the additional payer authentication step. The page does not load properly, so I cannot finish the transaction."

Resolved! Re: Still can’t link phone to account

Hi, I have had the same problem since joining EE in November 24, have made more calls than I can count all to be told it can’t be solved. Pretty frustrating really, I want to be able to view my products and options regarding upgrades/additional servi...