EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 612000 Views
  • 0 replies
  • 12 Helpful

Resolved! Key 🗝️ code is locked

Hi all ,I had a key code to log in on my last phone. How do I remove it from  me EE Auth sign in sick of trying . I just need an easier way to log in . I have a different phone no pass ️ saved Thanx Flossie B 

Resolved! EE Website keeps saying blocked

Hello,Everytime I try and access the EE website, a white page comes up saying BLOCKED.I've tried deleting and reinstalling the app, logged on using laptop, even tried on my work computer. I've deleted cookies / cache etc and getting nowhere fast.My a...

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xMissGemx by Investigator
  • 20193 Views
  • 48 replies
  • 35 Helpful

Resolved! Ee one broadband and phone

I recently got ee one broadband and phone package. My broadband wasn't linked up so i rang up and went in-store to eventually have it link up, then my phone got unlinked i have linking up successfully today by calling 150 but my mobile bills and usag...

Tom6699 by Visitor
  • 42 Views
  • 1 replies
  • 0 Helpful

Resolved! Can’t link mobiles in app

hii know this has been asked before but has anyone managed to solve linking their mobiles to the app?I have made countless calls to ee who tell me it’s a known issue and it’s being worked on.its been going on for months now though and even though I’m...

Vix30 by Explorer
  • 1948 Views
  • 31 replies
  • 4 Helpful

Why is ee website so crap

Whenever you visit any page on EE site it constantly does a redirect loop like it's checking the login. Then occasionally it goes through. I've worked on websites for 20 years and never seen anything like it 

Cyapow by Investigator
  • 6572 Views
  • 25 replies
  • 67 Helpful

Resolved! EE app glitching

Hi,I’ve just signed up to EE Broadband (1.6Gb Ultimate) through the migrate-to-EE process. The order is confirmed and the engineer is booked for 21 August.The EE app is glitching on the Manage tab. It sits on the loading animation (the two yellow dot...

Resolved! Your final bill

I’ve signed back up to EE mobile, and my EE app and website account is still not connected to my new mobile SIM card I received 3-4 weeks ago and been using EE 5G for over 2 weeks now. Also I’ve paid my first bill recently. Why is there a bug? can so...

Resolved! Link product

the app keeps telling me to link my product but my product is already linked this is what it says when I try to link  I cannot see any of my account information or plan details