EE app and website

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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1010 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16207 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 191289 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13141 Views
  • 11 replies
  • 2 Helpful

Resolved! Website or app down

I’ve been trying to upgrade for days now it let me pay my bill but they app amd website just keeps saying log in I log in and it says connection error this has been for days now anyone any idea 

Crap site

Hate this app now nothing works can't access bill or plans what's point  

Shadunn by Visitor
  • 49 Views
  • 1 replies
  • 0 Helpful

URL - login-spoof?email

Has anyone else ever seen this web address before, especially the "spoof email " part? From the screen grab. It was from a web form button to "log in"It looks legit to me; since the first part has https and id.ee.co.uk, I could be wrong. Not sure why...

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354- by Star Contributor
  • 54 Views
  • 1 replies
  • 1 Helpful

Why is the mobile app and website so bad?

I login to the mobile app once a month to share mobile data with another number under my account, and every single time I've had issues doing this.I've now started using the website for this, but the same thing.Login error or "We cant process your re...

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Scam or legit? https://eehouk.buzz/login

[Link removed for safety reasons] Is this website a scam or legit?  Because I go to make the 1p payment and it gets stuck once I put in my card details it stays loading the 2 green balls, just keep going round and round?  The link is connected to t...

TechDCo0 by Investigator
  • 194 Views
  • 4 replies
  • 1 Helpful

EE website shows "Blocked"

Hi all I am trying to access my EE App and website to check bills and any upgrades etc but every part of website keeps showing a "blocked" page. I have cleared cache, cookies, history and it is happening on both my phone and website.  How do I fix th...