Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I went to pay my bill and saw this so I clicked on £42.28 ant it said I’ve paid it but is don’t say paid at the front like the £38.50 does anyone know why
Hi, I have had the same problem since joining EE in November 24, have made more calls than I can count all to be told it can’t be solved. Pretty frustrating really, I want to be able to view my products and options regarding upgrades/additional servi...
Hi ,Does anyone else have the same issue , i recently renewed my broadband and purchased a new sim card ..... but when i go to check my account online i keep getting the same error message " We're unable to retrieve your account details right now"......
Hi, I can’t login in my app and if I login in the website I get a message that the service isn’t working.I made an upfront payment on my bill and I can’t see if payment was received and if I’m in credit.if I text balance or bill on 150 that payment i...
I’m able to login to my account but whenever I do I see… We can't load this right now There's a problem getting the information to you. Try again or get in touch if it's urgent.It’s been going on for ages. I spoke to someone this week who also had is...
No billing details or info of my numbers on app or web. I can log in, but linking a device when I have 4 months left seems odd.has the app changed tried update same issue.
I’m trying to view my latest bill but I log in to the app and it comes up with an error same when I am trying to sign on on the website. Is there a problem with EE at the moment?
Hi I recently upgraded my phone. I have tried to log into the app, using the correct log in details and password and it won't let me, keeps loading back to the log in page? Any ideas please? Thanks
Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...
