Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Why can't I log pout of the ee website
Where is my account and how do I fond out how much I'm paying, plus how much longer do I have put up with this awful service...
I have a SIM arrangement where I keep my account topped up and EE deduct £10 each month, for which I get minutes and gb of data.Up till now, I could login either via my browser or the EE app, and I could choose the mobile number and then be presented...
Up until very recently I could log in to the app or website and I could access all details of my account, however now everytime I log in via the app or website im asked to link devices (I have 3 different numbers on my account) and none are accepted ...
EE website and app - can't access bills or other info
Whenever I try to log in on the app it says there’s an error, tried logging in on safari and says there’s same thing error retrieving my information all details correct it’s been doing this for days I go to Italy today and can’t access any roaming pa...
Hello, I manage my sons phone from the ee app but over the last week I can’t turn data off, every time i do it the toggle just flips back to on when i return into it. Is there something wrong with the app? I’ve tried on my computer but it just says s...
Hello,i am unable to link my sim only plan to my EE app. It says “we are unable to link right now. Please try again or come back later”i have contacted the customer support a couple of time but still unable to see my plan.
I've been an EE customer for 16+ years, have used the same email address and account the entire time.Last month I tried to login to the ee app, I used to have a pass code and fingerprint recognition. For reasons unknown, it was asking me to setup the...
Hi there, I would like to talk with an EE Agent, but the live chat button no longer seems to exist?It was on the help page, but now it only has talk to us, and that calls themI am a monthly mobile user, but looking to move over for WiFi but would lik...
