Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi I recently upgraded my phone. I have tried to log into the app, using the correct log in details and password and it won't let me, keeps loading back to the log in page? Any ideas please? Thanks
I’m posting this to warn others and to see if anyone has experienced similar issues. Timeline:July 2025: Renewed my EE mobile contract in store.August–October 2025: Received repeated “Your EE Broadband Bill Is Ready” emails despite not having EE broa...
Whenever I try to log in on the app it says there’s an error, tried logging in on safari and says there’s same thing error retrieving my information all details correct it’s been doing this for days I go to Italy today and can’t access any roaming pa...
Hey I have been offered a free early upgrade but when u try to do it online it comes up with. No plans available on every phone. I have rang and there can do upgrade but I am unable to get the deal online and are wanting to charge me and extra £20 i...
I have seen alot of people stating this app never works i have recently merged from BT biggest mistake ever! i have spoken to tech team twice said they was sorting this issue i cannot access my internet controls nor can i even see my BILLS!! i never ...
Whenever you visit any page on EE site it constantly does a redirect loop like it's checking the login. Then occasionally it goes through. I've worked on websites for 20 years and never seen anything like it
I recently moved my BT family sim ftom BT to EE but the app won't let me link my mobile it just says ' great we've found your products, but when trying to link it says already linked to another account.I am now doubting the move as this seems yo be ...
Hi,I'm trying to link my phone to my account in the app so I can look at upgrade options, but it keeps falling with a message saying "try again later when we've fixed the problem", but I've been trying for over a week now and it still isn't working. ...
Hi. Im logging in via the app. Selecting sim i want, it then goes to website. Makes me log in again, then pops up with a msg saying "account closed", if my account was closed then why am I paying for expensive full fibre? Thats a lot of money to b...
Is there a real person on the EE team in UK who can help with a simple issue of me not being able to accesing my account to see my plan, usage and bills instead of going around a circle over and over again for no result at the end!
