Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I cant look up my balance
Hello, I was on a live chat this morning through the EE app and now the icon has disappeared off the app and I cannot find the chat I was on and existing chats. I have restarted my phone and redownload the app and nothing. Before I ring can any assis...
Hello Community Members - is there still a (relatively) simple way to communicate with EE/BT Customer Service? I have had separate BT Broadband, BT TV and EE Mobile accounts for years and now that I'm currently out-of-contract and available for renew...
Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...
Hi,I'm trying to link my phone to my account in the app so I can look at upgrade options, but it keeps falling with a message saying "try again later when we've fixed the problem", but I've been trying for over a week now and it still isn't working. ...
Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I migh...
Hi all, how can I know what email address is associated to my EE mobile number? I got 2 numbers, one is fine and I received emails and the other one I think it's connected to an email which I cannot enter any more.EDIT: I found out that my phone is...
Hi all just come to ee and ported my number today and I put my card on yesterday, gone on the app and it's not there?
If I add a second sim to my existing account (existing contract is sim and phone) will it be billed separately, or will there be a single transaction each month? Thanks
