Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Doesn’t work. Address link on page is inactive. As if you don’t have an address stored.
Yes, the EE mobile app is garbage. I've just tried to change my postal & billing address.Impossible, in 2025 I'm gonna be forced to go into the EE branch in town and change address there, waste of time.
Please guide me team. I hope everyone will be happy. I'm unable to login My account. [Mod edit: Title added.]
Can’t log in
I've been a loyal EE member for 12+ years and can never access the chat. Hate talking to sales advisors when all I want is a simple answer to a simple question
why is it that the ee app is always having maintenance done on it? I’ve never known any other app have so much downtime for so called ‘improvements’Its a pain in the ass when you are trying to use the rental controls to kick your kids of the internet...
I've been having problems with EE since joining them in July '25 purchasing two EE Ultimate Works SIMs (24 Month Contract)Also I can't use the app to view billing or manage the account, I can't link an LTE smartwatch (Pixel 3 LTE) onto the line as I ...
Hi,I have been unable to access our business account for a few weeks now. Every time I try to log in to view our current bill, I get this error message:"We're unable to retrieve your account details right nowLog out and then log in again."I contacted...
EE are apparently always making updates to improve it, yet it never improves, it just gets worse. You replaced an app that worked perfectly with one that either doesn't work, as it doesn't allow you to log in, or if it actually does allow you in then...
