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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9325 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23167 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 492458 Views
  • 0 replies
  • 12 Helpful

Billing

Hi is it possible for some one to call ************** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Website & App down?

I've been trying to look into upgrading all evening but when I log in to the app or website, they both seem to be down, for hours and hours. Is this normal?

ijb59 by Investigator
  • 105 Views
  • 2 replies
  • 4 Helpful

Error Message

Evening, Is anyone getting the issue when trying to load into the app it is asking them to comeplete a verified id? And when they try and do this the app closes down and redownloads itself.? 

Resolved! Device not found when linking

Hi in trying to link my Phone to my ee account so I can view billing etc. I put the phone number in and it says no device found but I've been using this since the start of my contract for calls etc so defo connected . Really unsure what to do as I ca...

B14xke by Explorer
  • 103 Views
  • 3 replies
  • 3 Helpful

EE blocking non-mobile users from logging-in?!

Urgent question for EE supportI am a broadband customer. I currently have 2FA turned off, and can not use 2FA via SMS. I do not have a mobile device and my landline number no longer converts SMS to speech for 2FA. The last couple of times I have logg...

Resolved! Remove number from account

Hi there I have a device and number on my account that has almost been paid off at end of this month. The person I got the device for let me down and didn’t make me payments and I ended up paying the whole 2 years. I contacted EE regarding cancellati...