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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 15138 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 28167 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 568691 Views
  • 0 replies
  • 12 Helpful

Esim

Hi, I need help with my number.I transferred my physical SIM to eSIM on my old iPhone, and then tried to move the eSIM to my new iPhone, but the transfer failed. Now both phones show no service.Can you please reset my eSIM and push a new eSIM to my i...

Rog007 by Explorer
  • 10 Views
  • 0 replies
  • 0 Helpful

App down AGAIN!!

Why am I paying extra for switch off to drift off??????? Every damn time I need it, the app is having maintenance, seriously EE sort it out and stop doing maintenance in the evenings 郎

Jlz1 by Explorer
  • 57 Views
  • 1 replies
  • 1 Helpful

E-sim.... where is jt?

Just bought a sim only deal with a E-sim had email with contract Info but no where can I see my new number and QR code to download. Can anyone help Also the EE app is currently having maintenance issues  

Sel51 by Visitor
  • 22 Views
  • 0 replies
  • 0 Helpful

New I Watch 10

I have owned an I Watch 3 for over a Decade on contract but the battery life  has deteriorated.The time has come to replace it with an I Watch 10 . I spent 2 hours with the EE tech guys trying to assign it to the existing contract. I was told that it...

Syd77 by Visitor
  • 10 Views
  • 0 replies
  • 0 Helpful

App down and iCloud Relay Blocked by EE

Not entirely sure what EE are playing at this time, but the app is down for “Some last minute improvements” (translation, something broke) and my iPad just informed me that suddenly my home network is blocking iCloud Private Relay. I wonder if EE bug...

Why is ee website so crap

Whenever you visit any page on EE site it constantly does a redirect loop like it's checking the login. Then occasionally it goes through. I've worked on websites for 20 years and never seen anything like it 

Cyapow by Investigator
  • 4306 Views
  • 21 replies
  • 61 Helpful