Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Is anyone having trouble logging in to their account. Mines been unavailable for weeks?
Hi Can someone tell me the Telephone opening hours for the EE customer service On Saturday and Sunday Thanks
Sorry but what exactly is the problem with your website? I'm not able to see my account details or anything. I can't link my phone. I get errors on so many pages. It's 2026 now it's not possible to have a website I can view my phone details? [Mod edi...
Why cant i link my device
Hi everyone. has anyone had an issue where your plan isn’t showing in your account on the app under “manage”… it keeps stating my number is already linked via EE ID but there’s still nothing showing to allow me to manage my plan? I’ve tried to reinst...
I would like to add another e mail address to my ee account can I do it. use to be able to have up to 10 accounts on bt
Is there any way you can have multiple logins to the EE app so both myself and my wife can have a login on our respective phones? I've tried to create another login but when I tried to link to my products, it told me that if I made the link, my other...
Have been using EE App since August, obliged to if I want to set schedules. iPhone 12 iOS 26.1The app insists on acting like it's my default browser. Click on an in message link or scan a QR code and it opens the EE App. Have checked my default brows...
Been with EE years now, never had any issues so haven’t checked the app for a while.went to log in today as my wife wants to add a line to my plan for her to move from another network, yet when I log in, I can’t see any of my products that where ther...
