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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 10855 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 24403 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 518657 Views
  • 0 replies
  • 12 Helpful

Resolved! Can't add items to basket?

Hi people,Been trying to add a Macbook Air to my basket to buy since Friday afternoon but can't get it to add to my basket to order.I've been in Wales camping so I was thinking it was signal, however i've got home and tried it on the mobile site, mob...

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Streety19 by Investigator
  • 70 Views
  • 1 replies
  • 1 Helpful

Resolved! No suitable plans?

My contract ran out months ago and been trying to upgrade. I just get no suitable plans available on every single phone I try.I can't call and want to do online, what's going on?

App down!!!!

How the heck is the app down and showing  ‘we are improving your app’ at 2300 on a Saturday night!?!?!? This is beyond ridiculous. Every single night  the app isnt available between 2200-0000!!! I’m done with EE. I’m taking my three phones elsewhere ...