EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 599024 Views
  • 0 replies
  • 12 Helpful

Resolved! iPad data

I tired putting on my data on my iPad and it don’t seem to work even though my bill has been paid, doesn’t show 4g on the top right and I reset it still don’t work I don’t get it…….

Resolved! Ee app not working

Every time I want to see my account the app always goes on maintenance and I have spoke to customer service about it and they can't sort out this issue that's been going on since being of the year its a joke with ee also they decided to increase my b...

Resolved! EE Website keeps saying blocked

Hello,Everytime I try and access the EE website, a white page comes up saying BLOCKED.I've tried deleting and reinstalling the app, logged on using laptop, even tried on my work computer. I've deleted cookies / cache etc and getting nowhere fast.My a...

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xMissGemx by Investigator
  • 16126 Views
  • 42 replies
  • 33 Helpful

Resolved! EE phone number takes me 02

Why does the EE phone number on their website take me to o2 pay as you got top up service? The number is 03301231105. I need to speak to someone at EE but can't. Their service is even worse than virgin media's and that's saying something! 

Resolved! Unable to edit name on account Profile

Hi, When I setup my daughters mobile account, I had my name on it, and Date of Birth and email. I have managed to now change the email address to hers, however I am unable to edit the name or  date of birth to hers. I have checked on my own account, ...

Unable to see bill or login

I live in Portugal but still use my EE UK phone + sim. I cannot logon to view my bill without being blocked from the site. On my phone app I cannot view my bill as it just shows a loading screen forever.I have called multiple times and I get silence ...

Imy7 by Visitor
  • 301 Views
  • 1 replies
  • 1 Helpful

Resolved! EE ACCOUNT CLOSED

I can’t view my bills or invoices, it just says my account closed in March but I have upgraded since then. I want to know why my bill was so high £130.01