Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have ordered a new phone and received a text message teeling me to check a document I have been sent.I log in - using chrome on a home Computer, NOT the app - and cannot see any documents att all, anywhere.I checked the forums and a previous soluti...
Hi I added another number to my account how do I remove it
I obviously have an EE account and since I am posting on here (using my PC) I have a logon and password I have downloaded the EE Ap (The only way to see your Bill) but it will not allow me to logon it says my password is wrong are there two logons...
For the past 4 weeks 9 (I kid you not) I have been trying to get through to EE with a query. I can NEVER get through. With all the wait time added on hold, it must be over 4 hours in total. I've literally just given up now. This is disgustingly a...
Hello,I am trying to upgrade my phone and add an EE perk for 20% off. I’ve generated 2 codes and both are coming up invalid. I’ve googled for some answers but none of the solutions are working. The phone plan is not already discounted, I’ve cleared a...
I need ee to urgently contact me I’m a new customer and the only option is to call on phone line which are always closed please contact me
Hi all i got a £50 voucher from EE but can't find a way of using it. Are you able to point me in the right direction to where I can't use this voucher before it expires please ? Thanks you, here are the texts I gotThanks for choosing EE. To receive ...
I was having problems adding a new passkey as I kept getting logged out part way through the sequence:Log on, profile, manage passkeys, add passkeys, enter code sent by sms, security tab shown again, manage passkeys, get logged out.This happened both...
Hi, I have recently switched to EE and when I tried to link my device through the app to my EE account where I ordered my plan, I found that it got rejected. Upon checking my profile to see if everything was in order, the Date of Birth shown on the w...
