Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hello, I had taken a mobile contract and SIM contract from EE. Now I want to know when my mobile contract will end and what is the last date.
Im trying to upgrade my sim plan but whenever I log in and click the upgrade link, a message pops up saying I couldn't be logged in but im able to buy a new phone. I haven't actually been logged out my account though as im still able to.click on my p...
I have been trying to access my bills on the EE website and it is continually stuck and even after refreshing the webpage, still no joy.How can a telecom company have such a poor and unreliable website?!
Hi. Can anyone help please? I am trying to use the app and website to upgrade my phone. It states that I am eligible to upgrade. I have chosen my phone, plan and it is all in the basket, however, when I click to finalise I am repeatedly given the fol...
When i access the "manage" option on the app and then I click on the broadband option no information or options appear just empty boxes as per attached photo.
I change to EE over two months ago from BT the network is brilliant the broadband is brilliant but the app and the website is diabolicalIt's patheticPlease don't tell me to call the service centre because a lot of people online are saying the same th...
Looking to upgrade
I am very upset angery and furstrated on people working in EE insurance department. They blocked my ipone 13 pro max instead of lost iphone 15 pro max . Absolute waste of space these people are .
All i see on my Ee app are their Adverts! Everything they try to sell but NOTHING about my subscription details… like my monthly bill/data/information about my account. Why is that??
I can’t find it on the app [mod edit: added title]
