Support using EE to manage your account and check data on-the-go.
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I've not been able to access my EE account for months, despite numerous communications with EE support and an escalation to the 'specialist technical team'. I'd be interested to know if anyone else has had this problem or experienced EE's inability t...
Are EE editing and removing posts from this forum? I had been posting on the https://community.ee.co.uk/t5/EE-app-and-website/EE-App-issues/td-p/1615603 thread. But that thread seemed to have been closed first thing this morning (although weirdly @L...
I have just joined EE and downloaded the app. I get to the verification code and enter it but it just takes me back to the first log in page. Is there a fix for this? Extremely frustrating!
Hi, I’m having an issue with the EE app. I’m unable to link my current plan/account to the app, so I can’t access my plan details or request anything through the app.Could you please help me link my plan to my EE app account and fix this issue?Thank ...
I am trying to purchase a phone through EE Finance, once I have filled out everything up to my bank details, the button that is pressed to progress from the Banking Details section to the Employment Details section is broken. The button does nothing....
This appears to be a common thing and all I get from the support function on the phone or here is that there is nothing to do but wait and that they know the system needs fixing. This has been several months now. Several reinstalls, different browser...
Hi, I’m looking for advice regarding a recent change to my EE SIM-only plan. I previously had a £22 per month SIM-only plan and recently changed to the £47 Full Works Plus plan because I was told it included benefits such as uncapped speeds, Network ...
I've seen the Samsung Galaxy Watch 9 deal on the website, 30% off when you buy an S26. I've tried doing an upgrade to the S26 and adding the watch to my basket at the same time and it wont trigger the deal, it seems to place both in two separate bask...
Am I the only one utterly fed up with the EE website and app? Nothing works properly. Firstly it can be almost impossible to log in. The process of entering username, password and passcode can be completed but more often than not the process just tak...
