EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9938 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 23690 Views
  • 15 replies
  • 10 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 505108 Views
  • 0 replies
  • 12 Helpful

EE data turn off feature - mis-sold and flawed

I only took out EE as they assured me I can turn off the data whenever I want (I explained to EE it’s for when my son is at school) and EE told me it would turn off immediately. That’s clearly not true as there is a long delay. EE has hoodwinked me i...

NJA34 by Investigator
  • 307 Views
  • 18 replies
  • 7 Helpful

Prepay Prepay

EE app and website started showing my name from today as prepay prepay; I don’t like my name EE!  

IMG_2963.jpeg
Rky by Prodigious Contributor
  • 104 Views
  • 3 replies
  • 0 Helpful

"It looks like auth.ee.co.uk closed the connection."

I usually login to the Community (& EE) from my main Windows user on my PC. For the last week or so I've been unable to login there. I'm getting the above error msg on Edge & a similar one from Chrome. It not like I'm actually trying to login & prese...

XRaySpeX by EE Community Star
  • 74 Views
  • 1 replies
  • 0 Helpful

Cannot turn off mobile data on my kids phone after 10pm

To maximise my parental control, I normally turn off the data on my kids phone from the EE apps or website to ensure they are not on the phone all night after the WiFi has been paused. Why is it everyday that I cannot perform this action after 10pm. ...

BD52 by Explorer
  • 1191 Views
  • 12 replies
  • 1 Helpful

Live chat

where’s the live chat gone from the account when you go contact us it only gives me “call us” can someone explain to where it’s gone all of sudden as I need to speak to someone. 

Boradband and mobile on two different accounts

I've just taken out broadband and TV to go with my mobiles, but the two accounts are not linked.I've tried the option to link my new BB account number to my mobile account, but it's not working.  I have the BB account number and the email address tha...

Resolved! upgrading from bt to ee issues

Hi,so its got to that time where my contract has ended,and looking at ee it seems id be saving a considerable chunk compared to the extorionate amount im currently paying with be, now i have logged into BT, seen the option to look at the EE deals,pre...

eeee.jpg

Resolved! Issues with loading Upgrade screen

 HiIs anyone else getting this screen and message when they click to look at upgrade offers?It says on the app I can upgrade now, but then takes me to this screen but doesn't let me clock on the upgrade section.

1000007082.png

Resolved! The personal touch

Looking for help on the website apparently you sometimes get addressed by the name Notset. I have deduced that this is due to an Optional name not being set in a profile. it does appear that some of the the web pages are taking this optional field no...

IMG_1971.png IMG_1970.png
zulu17 by Prodigious Contributor
  • 91 Views
  • 1 replies
  • 1 Helpful