Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have just added a third SIM to my EE account - looking at the account the existing two have a user friendly name assigned to them - I have forgotten how I did this and can't find how to assign a name to the new SIM.
I do not get a log-out link under my profile photo. Who do I tell and how?
When I use the EE app to restart my Pro 6 hub when it goes through the percentages from 0% onwards it never fully completes to 100%, I used it yesterday and it stayed at 95% even though it did actually restart the hub successfully it never shows it a...
I have not been able to ‘link my phone’ on the EE app for around a month! Consequently I can’t access any of my account details- which is just wrong for 2026. Each time I ring they ask me to phone back in a few days for an update. I am considering pa...
Is anyone having trouble logging in to their account. Mines been unavailable for weeks?
Hi Can someone tell me the Telephone opening hours for the EE customer service On Saturday and Sunday Thanks
Sorry but what exactly is the problem with your website? I'm not able to see my account details or anything. I can't link my phone. I get errors on so many pages. It's 2026 now it's not possible to have a website I can view my phone details? [Mod edi...
Why cant i link my device
Hi everyone. has anyone had an issue where your plan isn’t showing in your account on the app under “manage”… it keeps stating my number is already linked via EE ID but there’s still nothing showing to allow me to manage my plan? I’ve tried to reinst...
