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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 609937 Views
  • 0 replies
  • 12 Helpful

Resolved! Stolen phones

2 stolen phones in Brazil don't have insurance will we have to buy out current contract before receiving new phones?

Throopy by • Visitor
  • 47 Views
  • 1 replies
  • 1 Helpful

Resolved! Can’t link device to account

Hi,I moved from a personal account over to a business account keeping my number, since then I’ve not been able to log in to my account at all. It tells me that I have to link my device and then it tells me that it couldn’t find any products using my ...

Aidy06 by • Investigator
  • 7345 Views
  • 27 replies
  • 9 Helpful

Resolved! EE App login issues

I have the EE app on my mobile phone. When I try to log in, I endure a blank scree and interminably slow EE logo. Then, I enter my username and password. EE sends me a one-time 6-digit code to enter. I enter it  - blank screen, slow logo then - back ...

Login problems/eSIM

Can't login to the EE app, I can login here and on the website but whenever I try to login to the app it sends me in a loop. I've reset my password, cleared the cache, uninstalled and reinstalled but no fix.  Its irritating because I need to obtain m...

R932 by • Explorer
  • 68 Views
  • 3 replies
  • 0 Helpful

Resolved! Data gifting and app not working

Hello, the app is currently not working for me. It shows login I login ... it asks to text me a code . I receive the code enter it and it goes back to login screen.  So I can not get on that way. I've tried logging on on the website which works but t...

Resolved! EE APP NOT WORKING SINCE 9TH JULY 2027

Tried resolving via customer service and still not working and Google play store reviews shows a lot of other users have the same issues and missing out on EE ONE giveaways which is not only unfair for the the price I am paying for on part fibre serv...

Bimsy by • Investigator
  • 274 Views
  • 11 replies
  • 0 Helpful

Resolved! Mobile app

I am having problems loggin to my mobile app. I have tried uninstalling and reinstalled the app 5 times. I have also tried resetting my password and given security codes to sign in yet when I try it on my mobile app it stops me getting in then return...

DJGAZZA by • Established Contributor
  • 278 Views
  • 12 replies
  • 2 Helpful

Resolved! add EIN

Please advise on how to add EIN to my current account

Asif6865 by • Investigator
  • 58 Views
  • 1 replies
  • 1 Helpful
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