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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 14149 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 27329 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 562773 Views
  • 0 replies
  • 12 Helpful

Resolved! change forename on my account

hi,  everyone knows me as Alistair and that is name is on my account,  but my actual full name is Alexander,  at the moment I can't go EE store if id check is needed as on my passport says  Alexander and my account says Alistair.  what proof of id is...

alistairmck1 by Established Contributor
  • 115 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade

On the App, I want to upgrade my watch plan and 2 sim only plans on my account that are not in commitment but I get a message to say that I can’t upgrade as my phone isn’t paid off.  Is this because I’m still in a contract with one phone on my accoun...

JoR1 by Investigator
  • 134 Views
  • 3 replies
  • 1 Helpful

Resolved! Cannot access pack information from EE app or website

Hi.  Has anyone of us experienced difficulties accessing information from my ee app or website?  I was able to log in, but other information just does not load.  There is a statement sayng that ee is experiencing some difficulties getting my informat...

MaryMW by Investigator
  • 650 Views
  • 11 replies
  • 3 Helpful

Resolved! App closed for maintenance

Every time I need to use the app it’s closed for maintenance, it’s absolutely infuriating, I need to use the device controls, why don’t they do it in the early hours of the morning when less people need to use it

Julie-be by Investigator
  • 472 Views
  • 9 replies
  • 9 Helpful