Support using EE to manage your account and check data on-the-go.
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi Everyone Has any had any issue with the EE App and the EE Addons and the EE Website because for last couple of weeks I had issue with EE App and the EE Website to and tried to connect via the EE App and the EE website to sometimes I tried to conne...
Hi,I have been with EE for several years, 9 I believe. The app and website wont allow me to upgrade or add to mobile bill, I spoke to customer service, they said my identity was unconfirmed. I have now verified my account, verified ID and still cant ...
Anyone else still waiting for an email complaint to ee to be contacted? I’ve complained twice in 1 month both times I get generated we have received your complaint, but, on both occasions nothing else has happened. Perhaps if this chat is monitored s...
I have the same problem, and can log into the website BUT it's unable to load any of my details or any of the pages. Just keeps telling me that it's on their end and to reload/try again later...except it's been that way for weeks now.Any advice?
Please, EE can you do something about your Customer Services System? It is not just extremely slow, but navigating around it is so customer-unfriendly, and your use of IVRS is a disgrace. This morning I wanted to load the EE app on my wife's phone.I ...
So with app being updated I cannot get access to my home settings. So cannot pause/unpause WiFi or manage schedules. There was no notification this was happening and makes it unusable. Useless from EE as always.
I've heard that this happens at the beginning of contracts but I haven't started one yet, all I have is a 1GB PAYG data pack and £1.80 of credit. This wasn't showing up a few hours prior, and I would've been able to purchase a pay monthly plan, but n...
Really Bad Customer Service no Access to the App
This has been going on for a week now.Logging into the app, or onto the website through a browser, I get presented with an error stating there was a problem or that the service isn't working right now.Yes, I've uninstalled the app and reinstalled Yes...
HiyaFor the last 2 weeks whenever I try to log into EE app or Website a pop up appears saying oops we are having issues please try again later.As I say this has been going on for 2 weeks. Never had any problems for years.Anyone else having the same i...
