Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I'm having trouble logging into the EE app on my iPhone 14 Pro Max. Each time I try, I receive the following error message: "Sorry, there seems to be a problem."I'm able to log in successfully via the EE website, so this issue seems specific to the a...
For some reason I am unable to get into my app, to check billing etc. I have rang to notify them, they opened a case for the techno people. One week later had a text to say they have closed the complaint. I still can’t get into there. I have uninsta...
This makes me laugh.There are posts on this forum going back years asking the same question, and it still can't easily be navigated in 2025. EE sent me a letter to an address I just moved from about my first bill payment for mobile broadband. Aside f...
I have two EE phones. Using a browser, how do I change between the two numbers in my account?Whe website has changed (again!) & I can't find out how to do it.Thanks.
I cant login to account
My August payment was declined, but I have enough balance in my account.But what the reason?
Hi, I’m having the same problem. When I am going through the checkout process for my upgrade, there are 2 options - keep number (for which I need the pac which I can’t seem to get because my kids’ phones are also on my account) or get a new number. I...
Hi all,I’m new to the forum.For the last three or four months I have been unable to view my account online or use the EE app, and becoming more than frustrated now with the lack of help from EE.When I try to login I get an error saying something went...
