EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 602780 Views
  • 0 replies
  • 12 Helpful

EE website and app is unusable slow, total rubbish

Hi there,I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website l...

Thccj by Explorer
  • 6376 Views
  • 38 replies
  • 74 Helpful

I have never been able to see a single bill!

I have never been able to see my bills, my device or anything other than my name, address and dob, email in my account. This is for over 2 years now and EE just won't sort it out. I have contacted EE lots of time, made 2 formal complaints.and they st...

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Resolved! Re: This service isn’t working right now

This service isn't working right now seems to be a bug in the system. I mean, I cant get to see anything on the portal if I want to manage my services. I have a mobile service and consider adding broadband, but it seems impossible to check. This mess...

Piotr_55 by Visitor
  • 1242 Views
  • 14 replies
  • 3 Helpful

Resolved! Verify a new ID

Hi,on the app i verified my id about a a year ago, but now because my passport expired it says i need to verify a new id, but how can i do that when it doesnt give me an option to reverify it 

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Samlo by Investigator
  • 1657 Views
  • 18 replies
  • 2 Helpful

Resolved! Application error: a client-side exception has occurred

No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred".  My husband's account works fine, but mine d...

thisisbrit by Investigator
  • 10540 Views
  • 45 replies
  • 5 Helpful

Resolved! Cannot PAY EE because Website does not work!!??

Well, here we are again on the worst website on the Planet and not much has changed since my last post.Simple reCaptcha does not 'appear' on this page on ANY browser on a PC (but works on a Phone):https://ee.co.uk/bills-payments/mobile/fast-payment-p...

Resolved! EE Web SIte "Blocked"

Trying to log in to my account at ee.co.uk.  I click Login then enter username and password. The site then put up the top banner and a bottom banner, then the circle of dots goes round for ages, the same incomplete page then reloads, again and again,...

Cliff_G by Skilled Contributor
  • 194 Views
  • 4 replies
  • 0 Helpful