Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I've had EE broadband and TV since 4 June, I've had a SIM only monthly contract since 29 August, have paid one bill, added another SIM only monthly contract to my account and have the second bill on my account with the DD due to go on 10 October.Acco...
Hi, is it possible to add an additional person to an account to enable them to manage the account on behalf of their elderly parent?
hi, everyone knows me as Alistair and that is name is on my account, but my actual full name is Alexander, at the moment I can't go EE store if id check is needed as on my passport says Alexander and my account says Alistair. what proof of id is...
On the App, I want to upgrade my watch plan and 2 sim only plans on my account that are not in commitment but I get a message to say that I can’t upgrade as my phone isn’t paid off. Is this because I’m still in a contract with one phone on my accoun...
As is states why am I on hold for over 30 minutes to a company reporting billions of pounds in profit. im trying to arrange an upgrade but surely 81.4 billion is enough to actually provide a quality service but it clearly isnt.had the same number s...
Hi. Has anyone of us experienced difficulties accessing information from my ee app or website? I was able to log in, but other information just does not load. There is a statement sayng that ee is experiencing some difficulties getting my informat...
Every time I need to use the app it’s closed for maintenance, it’s absolutely infuriating, I need to use the device controls, why don’t they do it in the early hours of the morning when less people need to use it
