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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 600246 Views
  • 0 replies
  • 12 Helpful

Resolved! Can’t load account

I’m getting error notices on the app and on webpage that my account can not load, can a minder please help me? I’ve tried all suggested steps already 

'BLOCKED'

When I go to ee.co.uk, I often get a white screen with just the word 'BLOCKED' in the top left hand corner.This persists even after I've cleared cookies.  Any ideas?I'm using Chrome on Windows, over Plusnet full fibre.

tigger-tim by • Established Contributor
  • 5786 Views
  • 39 replies
  • 9 Helpful

Resolved! System failure page when logging in

This has started today after I had problems with the blank page with blocked showing.The log in credentials for my EE account and this forum are the same which may be the issue.Normally I could log in here and log out with no problems but now if I on...

Conrad1961 by • Skilled Contributor
  • 256 Views
  • 4 replies
  • 3 Helpful

Resolved! Can’t access my account

I have been unable to access my account through the app and website for months. I can’t check my bill, or pay it through the app and website - it says an error has occurred. I spoke to customer service through chat and they just told me it’s being wo...

Resolved! Linking a separate EE sim only

Hi im trying to link my sons separate EE sim only to my EE account. Its telling me its done but nothing is showing. How do i fix it? At this point we dont even know what he gets with his sim only as have no way to see it, i dont know where its regist...

Mya2166 by • Investigator
  • 294 Views
  • 6 replies
  • 3 Helpful

Resolved! Online upgrade area of website isn't working

Come on EE, sort yourself out. MyEE is telling me I'm ok to upgrade my phone, I go to the website and it says "Hey PAUL, you can upgrade now or add another plan to your account on 07.......", I pick the phone and plan I want, press "Add to Basket" an...

Resolved! Problems with New App

Over the past week when I use the updated EE APP, when I enter the Management section and select Broadband to try and check my Broadband speeds I am unable to do so,as the screen seems to be continuously scanning and then displays unable to load  ple...

Mark2424 by • Investigator
  • 316 Views
  • 4 replies
  • 0 Helpful

Resolved! App fail of the year. No pin recognised

We are new with this company around a few months time at best. But such fail with in service and App development didint seen nowhere a like.Few days ago in around 02:00 at night broadband hub disconnected  taken a time to reconnect I was assuming tha...

SARL by • Visitor
  • 238 Views
  • 2 replies
  • 1 Helpful
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