Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
In the EE website, I can see my latest mobile phone bill, but have been unsuccessful finding previous bills that I can download. I have managed in the past but is there a problem at present?
Hey! Recently signed up to a SIM with the one discount, but cannot access the EE App or Website to manage my SIM (Understand I cannot with the 1.6GBPS online manage my broadband, but really need to manage my SIM etc.)Any idea on how this can be done?
Is anyone having issues with the upgrade feature. My contracted ended today but I am still unable to upgrade unless I call. I don't want to call!!
Hi,I am trying to login to myee and keep getting this error on the main screen. I have tried from a few devices and the app and get the same messages.Any ideas?Thanks
Hi,I moved from a personal account over to a business account keeping my number, since then I’ve not been able to log in to my account at all. It tells me that I have to link my device and then it tells me that it couldn’t find any products using my ...
struggling to link my new esim to my account any time i put the code in and confirm that i an the account owner i get this message " Some of the details on your EE ID don’t match those on the account you’re trying to link. to make sure your details a...
It said I'll have unlimited data because I already pay for 120gb, how long does it take to take effect? Will it not be until after the broadband is installed? Was hoping it'd happen after like half an hour or so.
I can’t link my Products too my ee account keeps saying try again later we working on this been trying for a few weeks I and I can’t get my games pass from my Xbox bundle nothing linking and can’t link my ee contract sim
Same issue - multiple calls and no solution. I have never been able to see my bill and can't even see what is and isn't included in my broadband package. Been passed to IT / back office at least twice and no resolution.
This has happened immediately after I agreed to update my Broadband plan (to Fibre Plus Broadband without landline) along with some special offer (promotion?) for my mobile. So now I just even cannot check what mobile plan I have, because when I log...
