Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Tried for 2 days to add a credit card to my mobile plan for recurring payments. Add all the card details then next screen for 3d secure just errors on load. Tried 3 devices, web and app, and different internet all error. Just joined ee and not happy...
Hey guys, I have recently purchased a phone contract handset and airtime plan on the idea I was able to claim discount as I'm a BT account holder with the fibre900 plan both contracts are registered with my home address but I cannot find the option t...
Hi Everybody I have problems with my app account because link divice not working I would like join together with my phone number. I don’t see using my data, billing etc. Can someone help with that please? Do you know how fix this or ideas?Thank you
Every time I log in to the app to manage my wifi, it functions differently.Today, I was trying to access the wifi controls and kept gooing round in loops where I was being offered the app to manage my wifi. I already HAVE the app, I was ON the app, b...
Hi allI'm having trouble accessing all my details as EE is telling me I'm not the account holder for some reason- can anyone advise on how to sort this, without having to call EE directly? Thanks
No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". My husband's account works fine, but mine d...
Hi, Yesterday I signed on for a new sim plan and my o2 number successfully transferred from o2 today. Yesterday the EE advisor also moved me over from BT broadband to the EE one.However I can’t login to the app and when I do manage to login on the w...
For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are i...
Tried all of you advice, still cant access the page been around 2 weeks now? Mod edit: Title added.]
I want to verify my identity whit my passportAnd bill
