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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 611416 Views
  • 0 replies
  • 12 Helpful

EE Online Shop for E-SIM doesn’t work

Hi,I want to buy an UK E-SIM for travellers, since I’m going to visit London next week and I read that the company is reviewed as the most realiable one. It’s being a frustrating experience, because - with different browsers and devices - the website...

Resolved! WiFi controls not working iPhone 17

Is anybody else finding the WiFi controls don’t work on the iPhone17?  I go through the sets, click set up & then just get this screen. It’s so frustrating as we really need WiFi controls in our home & it doesn’t work on either phone! 

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elleebee by Investigator
  • 601 Views
  • 4 replies
  • 1 Helpful

EE finance checkout fault

I’m having an issue when checking out with the ‘Spread the cost’ option.I’ve selected the product (MacBook Air M4 15”). I want to pay a lump of £200 and then pay off the rest over 9 months. When I select  ‘Apply for EE Finance’ it just loads forever ...

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tomW1lb by Investigator
  • 723 Views
  • 9 replies
  • 0 Helpful

Resolved! Account

I have recently moved from pay as you go to a contracted eSIM. Since changing over it says my account has been closed and I can’t view anything on my app. I haven’t closed my account or changed my number or anything. Since I can’t view anything I can...

Bella32 by Investigator
  • 104 Views
  • 2 replies
  • 0 Helpful

Resolved! App issues still

App won't let me control hub or extenders, ee absolutely useless and change the reason for this everything I call them, shambles of a company. So regretting switching over to them. Any advice welcome..tia

Calkoe12 by Explorer
  • 110 Views
  • 3 replies
  • 1 Helpful

Resolved! Free roaming scam

In Manila right now and I pay stupid amounts every month for my plan which includes free roaming around the world apparently I somehow have to pay for a pass since I got here. Ee is probably the worst 

HFE19 by Visitor
  • 160 Views
  • 2 replies
  • 2 Helpful

Resolved! App not working

Hi my app hasn't been working for a very long time I have cleared cache,data, uninstall it, reinstall it and my phone is up to date can you please get your app fixed please or how do I go about this