Ee one broadband and phone

[Tom6699]

I recently got ee one broadband and phone package. My broadband wasn't linked up so i rang up and went in-store to eventually have it link up, then my phone got unlinked i have linking up successfully today by calling 150 but my mobile bills and usage are still not showing, i text 150 to see if i owe any money but its comes up with a random amount saying its been paid but i check my bank and its only my broadband that has been paid  

[Alex_H]

Hi @Tom6699,

Welcome to the EE Community

If both accounts have been linked up you should be able to see both when logged into your account. If you login to the app and go to the Manage section are you able to select both the Mobile and SIMs option and Broadband option to see the respective accounts? When you got to Manage then Billing do you only see the broadband account? 

Have you also tried logging into the website and is it any different there when you access the mobile billing page? 

If it is not showing any information regarding your mobile account, what happens if you go to Profile in the top right to then follow the steps to link your mobile account? 

Texting BILL to 150 should report the right information regarding your bill, if you have a direct debit setup once a bill is generated it will then go out 8 days after being produced. It may be showing as paid if the direct debit is in process, even if it hasn't actually come out of the bank yet.

Alex