EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 596470 Views
  • 0 replies
  • 12 Helpful

Resolved! EE app

Is anyone else having problems signing into EE app/ website when trying to do so it says oops there was a problem, it’s been like this for over a over even deleted the app and reinstalled it but still not working. 

Corey147 by Explorer
  • 221 Views
  • 4 replies
  • 2 Helpful

Resolved! Can't Link Device to App

Hi,I'm trying to link my phone to my account in the app so I can look at upgrade options, but it keeps falling with a message saying "try again later when we've fixed the problem", but I've been trying for over a week now and it still isn't working. ...

Hylda53 by Visitor
  • 1130 Views
  • 8 replies
  • 5 Helpful

Resolved! Unable to link a product/incorrect birth date

Please help - EE customer service has been totally useless and don’t seem to understand the issue, all they care about is to try and get me to merge my BT broadband and my EE mobile services. I am desperately trying to link my product so that I can m...

IMG_3986.png

Resolved! cant access my account properly

For a few weeks now I have been unable to access my account properly.  I.e i cant view bills, account info, etc etc. this happens whether I'm on my phone (using app or website)  or if I'm on my laptop.  Often when i try to use the app i have to make ...

Sambo74 by Investigator
  • 289 Views
  • 3 replies
  • 1 Helpful

Resolved! Hi

Hi how can I manage parental control without using the app. I need to change schedule time on PC

Kat19791 by Visitor
  • 186 Views
  • 2 replies
  • 1 Helpful

Resolved! App and Website both broken (or rubbish- you decide)

I've been trying for several days now to get into my account on either the app or the website. All I want to do is check when my contract is up - I currently have a mobile phone contract and a 5g home router contract. Both of these are due very soon ...