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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9358 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23196 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 493102 Views
  • 0 replies
  • 12 Helpful

Website Empty basket

This has to be the most frustrating thing - I want to delete an item in my basket - edit button takes you to check my details page no bin icon - EE this seems to be a problem as there are threads on this but no resolution - someone help...

zarono by Investigator
  • 448 Views
  • 7 replies
  • 3 Helpful

Resolved! Setting up Direct Debit

Did anyone get this sorted as I am still going round and round in circles on this app. It said I need to go to app, manage, billing,mobile, scroll to bottom but nothing is there ??

StuJH999 by Explorer
  • 347 Views
  • 8 replies
  • 4 Helpful

Resolved! Apple airpod max

Can someone tell me why i can see the apple airpod max’s on the ee store but when i log into my app to add them to plan they’re not showing, they were there a few days ago so wondering if they’re out of stock and if they are how long it usually takes...

Can’t add an email address to profile

I am trying to start a sim only contract with EE, but in the checkout it says I do not have a valid email address and  I couldn’t continue with the purchase. After some research online I discovered that I need to add an email address to my EE account...

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Resolved! Invoices

Hi all,For the last few months I have been unable to download my mobile invoices either on the app or the website.I have a business account and have been with EE since the 'Orange' days, so  a very loong time but I am thinking about changing network ...