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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9935 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23687 Views
  • 15 replies
  • 10 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 505084 Views
  • 0 replies
  • 12 Helpful

EE blocking non-mobile users from logging-in?!

Urgent question for EE supportI am a broadband customer. I currently have 2FA turned off, and can not use 2FA via SMS. I do not have a mobile device and my landline number no longer converts SMS to speech for 2FA. The last couple of times I have logg...

Resolved! Remove number from account

Hi there I have a device and number on my account that has almost been paid off at end of this month. The person I got the device for let me down and didn’t make me payments and I ended up paying the whole 2 years. I contacted EE regarding cancellati...

Resolved! Contact number in profile.

The contact number in my EE account profile is still the number that my SIM had before I ported in my number. I cannot edit it because it is no longer able to receive the passcode that I would need to do this. I see that some users have been able to ...

Alawon by Investigator
  • 270 Views
  • 6 replies
  • 4 Helpful

business website not working

They don’t want us to use the website they want us to us their app. I agree completely, I have never seen a business website so messed up as ee. I was just looking into getting broadband with them and their entire website was down.   

mtil by Visitor
  • 367 Views
  • 4 replies
  • 2 Helpful

Resolved! Linking Products

For some reason when I log in to the EE App none of my mobile accounts are linked. When I try to link my phone it says unable to link try later. I’ve been trying for a week now. Any ideas? 

Resolved! My profile is broken I think

Whenever I try to pay off my outstanding bill, it says the website can't load on my phone and on Pc, it puts me on options of my 2nd (older) sim. I tried to pay it 2 weeks ago and it was broken and I believe it happened to me in the past so I'm fully...