You’re definitely not the only one! It’s not just the EE app — the whole EE experience seems to be going downhill. I actually cancelled my family plan with them today because when I tried to log into the app, it told me my billing details didn’t match. How does that even happen when I’m the actual account holder and have been paying the bills for 4 SIMs and phones for over 2 years?
The app is constantly failing to show devices, linking accounts doesn’t work, and trying to get through to an actual human feels impossible. For a company like EE, this is honestly pathetic service. They’ve clearly upgraded the app without properly fixing the basics, and it’s making something that should be simple unnecessarily stressful. Absolutely terrible customer experience.
