Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53191 Views
  • 117 replies
  • 15 Helpful

404 Page not found

Ordered a phone. Paid the £30 upfront payment then went to 404 page not found and I’ve had no email confirmation!! What happens now? 

Scam??

I placed my order yesterday morning, I also have had no emails or any contact to let me know what's happening but they still took £30 from my account. My order number doesn't work either. Is this a scam

Maxi88 by Visitor
  • 10 Views
  • 0 replies
  • 0 Helpful

Contract

@eehelp i got a contract you took £50 however never sent me a email or anything to confirm. However money was removed from my bank account 

Upgrade deal with watch claim

https://ee.co.uk/shop/mobile/upgrade-df-pay-monthly-phones-gallery/motorola-razr-60-ultra-details Can this been setup and still claim watch bundle whilst keeping mobile number with EE but upgrading from old phone currently with EE?

Sim Only Delivery

I ordered a new Sim Only card on 20th May and it still has not arrived. As it’s Royal Mail 2nd Class, I have no way of tracking the order.Is 9 days or 6 working days normal for delivery?

Foster77 by Explorer
  • 36 Views
  • 3 replies
  • 0 Helpful

Where is my TV

I ordered a TV on Saturday 24th, received a confirmation, received a dispatch note on Monday 26th stating delivery in next 48 hours.3 days later, nothing, no TV or emails or anything?

Order Placed, but estimated delivery date.

I placed an order and received an order number beginning in EE which I luckily managed to write down.However, I never received email confirmation from EE (I've checked spam, it's not there).How can I find out the estimated delivery date of my order?L...

Receipt of purchase

Hi,I need my receipt of purchase for my new upgrade, I upgraded in store but never received the receipt for my purchase or my new contract 

Amrf29 by Visitor
  • 28 Views
  • 1 replies
  • 0 Helpful

Account broken

Can't navigate the site properly:I get prompted to login when I'm already logged in.I get promotions pushed to me that I can't view.Randomly get messages telling me I'm not a customer.Can't get a code text to me because I've apparently done it too re...

kudos1 by Visitor
  • 31 Views
  • 1 replies
  • 1 Helpful