If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I attended an AI Masterclass the other day at EE Studios. I received a £100 off £150 voucher to be used on the website. However, I have been trying to use it today but I get a message saying the voucher cannot be used? Please assist.
Hello I ordered a MacBook with a power adapter. I am waiting for the MacBook still however the adapter says it’s been delivered however I have not received it and I have not been contacted by Royal Mail about it being delivered or even out for delive...
Basically as the title states - my PS5 controller arrived today and the box is totally destroyed. It looks like it's been stepped on and opened. (It is crushed and ripped)None of the help options online are related to orders like this, so who do I sp...
Where is My order please Order number: xk********* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Dear EEI haven't used the new sim yet but I have changed my mind and don't want to switch provider. What should I do?
So - as a BT customer I was moved to EE last year for my account management. “Seamless” i was told, “dont worry”. In December 2025 full fibre became available for my address so I used the EE app to upgrade my service to the FF500 package. Got my orde...
I ordered my new phone last night and I just realised that the number is missing from the first line of my address. Spoke with DPD and they said speak to EE.. I would rather not call them is there an online chat function anywhere? Many thanks
Hi ,I want to place an order on a new device but I need to change the number that dpd would contact and send the pin to when delivering as the number it has I do not have access too , I have changed it before but it has reverted back to a different n...
I made a new order online yesterday and had to speak to an agent via chat. The agent ordered my sim-only plan but instead of ordering an e-sim he ordered a physical sim. I called customer services but they advised there was nothing I could do and t...
Even I didn’t order anything from ee I can see some orders on my ee app. I called the customer service I have been told they can’t see them. Before I had an scam experience someone signed in my account without my permission and ordered two items to m...
