Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52187 Views
  • 117 replies
  • 15 Helpful

Missing phone upgrade

Hi,I ordered an upgrade and paid for it on March 31st. Since then no phone, no emails and no way to contact you as I am abroad. Please can you respond asap so I can figure out what went wrong. Thanks. I've been an EE customer for over 10 years.

Resolved! Order

I ordered a Samsung watch about 5 days ago and I still haven't recieved any information about when it will be delivered. I have ordered with ee many times and it's never taken this long why is that?

Cancelled order

I placed a order yesterday paid the upfront payment and today i got a text saying order cancelled could someone tell me why and when will my refund be 

Johndowd by Investigator
  • 38 Views
  • 5 replies
  • 2 Helpful

Resolved! Receipt of purchase

How do you find a copy of a receipt of puchase of my new phone?

Stig_72 by Visitor
  • 474 Views
  • 10 replies
  • 3 Helpful

Pixel 9 Pro Fold Upgrade

Hi all,  Anyone know if there's gonna be any more Pixel 9 Pro Fold 512GBs in stock anytime soon? The store shows them as in stock, but all of the agents I've spoken to have said they'll call me back halfway through agreeing an upgrade and I've never ...

Resolved! Friends and family discount code - not working

HelloI'm getting the error that the code entered is not applicable with data plan despite the data plan having no discount already applied to it. Please can you help? This is the an iphone and the EE unlimited all rounder data plan.  Thanks 

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Isobel27 by Investigator
  • 161 Views
  • 7 replies
  • 2 Helpful

order xko

I have been trying to track my order but keep getting a timed out message.  could you please inform me of the status of my order placed 7 apr 2025? Thank you   [mod edit: removed personal details from the title of the community post]

jamhbfd by Visitor
  • 57 Views
  • 2 replies
  • 0 Helpful