If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I signed up for a plan and the payment was charged, but I don't see any sign of the delivery. I have the contract in my email, but I don't know how to check on the device.
Hello, I have successfully registered a return tracking number on my online portal today (6 Sept) for a faulty Lenovo Tab 10.1 (Luna Grey). The automated page states I have 14 days to drop it off at DPD.However, I am currently out of the country on h...
I placed an order today for a MacBook Neo in blush, it says estimated dispatch in over 28 days. I’m just wondering if there’s any way I can keep updated with the progress and if it’s looking likely to be over a month before I receive my order. I’m ju...
A few days ago, I ordered a mobile phone on the website; I made the first payment, and I received the contract details by email, but I don’t know anything else – when it will arrive, or if it will arrive at all, or what the order number is. What shou...
I placed an order yesterday about midday for an iPhone 17 pro max, I’m a new customer. I received the 2 emails saying “thanks for your order” and “pre contract summary” and that was it. I called CS just now and they have said it’s open but says “in p...
Last Thursday (27th August), I upgraded my phone to the Google pixel 11 pro XL and added a Google pixel 5 watch to my account over the phone. I didn't receive any confirmation emails, but received the relevent contracts via text and signed them etc. ...
Hi, I ordered an iPad A16 on 28th August with dispatch stating 1 working day. It’s now 3rd September and I haven’t had confirmation that is has been dispatched and when I contact EE they are telling me to check DPD..but I don’t have a tracking number...
HelloIve Upgraded my I watch to the new rose gold series 11 watch iv had a confirmation email but no order reference. Also I can’t find my old I watch to receive delivery details to that number will the delivery details come through to my email as we...
Hi, I placed an order this past Saturday for a Google Pixel 11 Pro XL on a pay monthly plan. Due to current stock issues, the phone itself hasn't arrived yet, but I expect it to be delivered in the next few days.I wanted to check how the launch promo...
