If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi so my order got cancelled and I don’t know the reason for I’m waiting a response thanks
Ordered two smart watches - both were in stock when I ordered on the 7th, phoned the 150 said had new batch in stock that was two days ago still awaiting dispatch a week later.If I don't get a dispatch notice by Tuesday at latest I will not only can...
DPD driver couldn’t deliver my new phone as I hadn’t received the PIN when he called. Phone seems to be back at the depot but heading back to EE. what happens next ?
Hi upgraded my phone on monday 8th dec still haven't received it and no communication from ee
Hi everyone, I wanted to share my recent experience with EE to see if anyone else has gone through something similar — and to highlight how poor the customer service process has been. I ordered an iPhone 17 Pro Max for myself and an iPhone 17 for my ...
Hi there, I ordered my new phone Sunday. I ordered the iPhone 17 pro max in orange. It says it’s dispatched but nothing else.do you know how long this will take???
Sub-Subject: Empty box and missing iPhone 17 Pro Max on upgrade order.Yesterday (07/12/2025) I upgraded both my phone and my wife’s phone with EE to the iPhone 17 Pro Max. We have not upgraded for some years and were excited to receive them today via...
Hello I received an email saying order succesful and they would update when dispatched however ive still not heard anything. If my order was declined would it of been done straight away rather than say successful? Tried ringing but apparently cannot ...
I had a TV ordered from EE, it says it was delivered yesterday however nothing has been delivered. I also havent had any tracking number/ communication from parcelforce at all so i cannot see where this has even been delivered to. ive phoned and been...
