Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 66242 Views
  • 120 replies
  • 15 Helpful

New phone order

Hi, I ordered a phone on Saturday, I know deliveries etc do not take place on a weekend but I am unable to use the order tracker as it is saying my order ref is invalid. Is this normal ?

Resolved! Motorola razr 70 ultra

Hi I have just ordered the Motorola razr 70  ultra on contract, could you tell me when to expect delivery, when ordering it said phone in stock. When would 1st billing start . thanks 

Resolved! Ordered online reference not working

I have order my 17 pro max online with upgrading sim. the references number not working which i got in gmail. And deducted upfront payment. Its been 24hrs

Over 14 days order delayed

Placed order on 13th April for a MacBook and it still hasn’t been dispatched. The order has definitely gone through because the sleeve for it as part of the same order has already arrived two weeks ago. If stock is unavailable, why let people order o...

Ann-8765 by Investigator
  • 137 Views
  • 5 replies
  • 0 Helpful

Resolved! Order

Can’t find my order etc took payment but had nothing since it’s only been 24 hours but not sure if Ive actually been accepted got order number through ie the xko one.. no other email to say its been cancelled or anything tried calling but couldn’t ac...

Laura8811 by Investigator
  • 191 Views
  • 6 replies
  • 3 Helpful

Issue with Order Tracking – Samsung Galaxy S26 Ultra

Dear EE Customer Service Team,I hope you are doing well. I recently ordered a Samsung Galaxy S26 Ultra on the 29th of this month, but I have not received any update from DPD regarding the delivery.Additionally, the tracking number provided is not wor...

Resolved! Refurb

Hi, I Have an iPhone 13. Battery now very slow. Thinking of getting a refurbished 17. I’m sim only and wondering is it easy to set up? Do I have to physically take sim out? I was on contract, then went on to sim only but didn't have to do anything. I...

Lozali6 by Visitor
  • 114 Views
  • 1 replies
  • 0 Helpful