If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered a pair of earphones from EE and they were meant to be delivered by DPD. It says they attempted to deliver it yesterday but decided to return it to EE instead. It now says return to consignor has been requested. What do I do now? Will I revi...
Hello!I ordered a new iPhone on a pay monthly contract yesterday. The up front payment went from my bank but the phone was still on my basket and I've had no order number or confirmation email...What's going on?!Chris
Hello, Had email confirmation than my order was due to arrive today. However DPD now says that a return to consignor has been requested and the parcel is being returned to EE. Absolutely no explanation so far, a bit of a problem since I have switche...
I ordered an upgrade last night and dpd tried to deliver it to my wife today, but asked for a pin code, but I have not had an email or text saying they were delivering today or containing a pin code.Am I supposed to give them something else?
I have a phone preordered haven’t heard anything except an xko order number that I can’t track. Had a text from EE 150 to state a device agreement is ready to view in my EE, when I log in I can’t find anything. No documents under Bills & Payments or ...
I recently upgraded my phone early and paid the £200 upgrade fee, I have received the new phone I upgraded to, I’ve had it for maybe over 2 weeks now, but I never received the envelope to return other phone, not with the new phone or separately. Just...
Where is my order
Hi, I’m new to ee and ordered a pay monthly iPhone 15 pro natrual titanium 128gb was told to expect dispatch within 24 hours been three days, who can I contact to check everything went ok?
I ordered a phone on the website, but I received a refusal and 30 pounds were charged from my card. How do i get my refund?
