If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi upgraded my phone on monday 8th dec still haven't received it and no communication from ee
Hi everyone, I wanted to share my recent experience with EE to see if anyone else has gone through something similar — and to highlight how poor the customer service process has been. I ordered an iPhone 17 Pro Max for myself and an iPhone 17 for my ...
Hi there, I ordered my new phone Sunday. I ordered the iPhone 17 pro max in orange. It says it’s dispatched but nothing else.do you know how long this will take???
Sub-Subject: Empty box and missing iPhone 17 Pro Max on upgrade order.Yesterday (07/12/2025) I upgraded both my phone and my wife’s phone with EE to the iPhone 17 Pro Max. We have not upgraded for some years and were excited to receive them today via...
Hello I received an email saying order succesful and they would update when dispatched however ive still not heard anything. If my order was declined would it of been done straight away rather than say successful? Tried ringing but apparently cannot ...
I had a TV ordered from EE, it says it was delivered yesterday however nothing has been delivered. I also havent had any tracking number/ communication from parcelforce at all so i cannot see where this has even been delivered to. ive phoned and been...
Hi so my order got cancelled and I don’t know the reason for I’m waiting a response thanks
Work for Openreach and did an order via our colleague form. I was advised that the order was properly placed on Monday 8th December.Since that point it has shown as delivery in 7 days, however when looking today it shows on EE site as delivery within...
On signing up to EE Broadband, I was offered a Galaxy A11 Tablet for £1This offer has continued to be unredeemable on the EE websiteI have wasted far too much time speaking (and waiting on hold to speak to) many, many members of the EE team who are c...
