Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62393 Views
  • 120 replies
  • 15 Helpful

Upgrade

Hi I wanted to use my anytime upgrade to make my plan slightly cheaper (I have iPhone)  using the £100 Upgrade fee and was refused to have an android phone as these are cheaper - was it right I can’t upgrade to android phone 

Yes

Kauso by Visitor
  • 35 Views
  • 1 replies
  • 0 Helpful

Mobile Order

Ordered a orange iPhone 17 plus 128gb I think took my upfront payment but I have not had anymore info and when I try and track my order it says something went wrong.

Dean163 by Investigator
  • 90 Views
  • 5 replies
  • 1 Helpful

Re: Ordered iPhone 17 pro max

Hi i ordered my Iphone 17 Pro Max in silver 256GB on the 16th December (Tuesday) but on the “track my order” it still says “Order Confirmed” and has moved over to the next stage “awaiting dispatch” but hasn’t ticked that bit yet so im still stuck on ...

courtzxo by Investigator
  • 57 Views
  • 4 replies
  • 3 Helpful

Resolved! Complaint - Faulty Device Sold as New ORDER REFERENCE: EE-********

Dear EE Customer Support, I purchased a Google Pixel 9a from you one month ago as a brand new device. Unfortunately, the battery life is severely defective; it drains rapidly even with minimal use and optimized settings. In the phone settings, I disc...

Tejfol by Visitor
  • 119 Views
  • 3 replies
  • 3 Helpful

Resolved! Re: Live chat

Hi  I’m wondering when the iPhone 17 pro max is in stock today 

iPhone 17 Pro Max waiting for delivery time?

I ordered a new phone - iPhone 17 Pro Max 256GB Silver - to be delivered. Ordered 14th December and email said estimated delivery 15th. there’s no sign it’s being delivered soon as it doesn’t appear to have even dispatched yet and it’s Friday now. Ho...

Resolved! order router please

i need to order a router. mine is faulty. i use my daughters and it works brilliantly but go back to mine and its crap. Cant even get wifi in next room. With all the doors open. its a joking. Ever since bt swap to ee its crap. Didnt even get a new ro...

Resolved! Upgrade daughter’s phone

Hi, i wondered if anyone can help?Wanting to upgrade my daughter’s phone for Christmas. Is there anyway that I can do this (I hold all the accounts - multiple contracts - under my account) without any texts/communication going to her number.

Jharper1 by Visitor
  • 103 Views
  • 4 replies
  • 5 Helpful