Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65804 Views
  • 120 replies
  • 15 Helpful

Resolved! New order

Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if a...

Connectivity speed

Good evening,  We have had our EE booster for months now at our caravan but the speed is so bad that we have to use the free park wifi to watch our tv or use a mobile or a laptop. I have taken images this evening of how bad the connection speed is. W...

Resolved! Ordered samsung S26 but still didn't get voucher

Hi Team,Ordered Samsung ultra 26th Feb and delivered on 6th Mar , i have an offer to get 150 pounds voucher , still i didn't get that voucher ,how to claim that voucher

Lokesh2 by Visitor
  • 135 Views
  • 1 replies
  • 2 Helpful

Resolved! New SIM only order advised call needed but seemed to complete

Hi,I placed an order for a Full Works eSIM yesterday, the order confirmation page seemed to suggest EE would need to phone me up for something before the order could proceed:We need to confirm some detailsWe’ll call you within the next 48hours to dis...

fiish by Visitor
  • 199 Views
  • 4 replies
  • 2 Helpful

Resolved! OrderTracking not working/No delivery tracking

Hello, I ordered a phone and wondered if anyone could help me. I have tried tracking my order but I get an error saying it couldnt track my order. I have had a confirmation email and number. Please could some help me confirm my order went through cor...

MaryCRS by Visitor
  • 164 Views
  • 2 replies
  • 2 Helpful

Resolved! My order

Had a successful EE order with a reference xko does this mean I’ve been accepted?iphone 17 pro max silver 256gb thank you 

Bex961 by Explorer
  • 131 Views
  • 3 replies
  • 2 Helpful

DPD Delivery PIN issue

Just to reinforce, since I have seen MANY complaints about the same problem, this PIN issue with DPD Delivery is ridiculous.  Some people do not have a device to receive it which is a way worse, however I have an old tablet where I am actually receiv...

i-luiz by Investigator
  • 30633 Views
  • 26 replies
  • 18 Helpful

Resolved! Web frozen when ordering. Deposit been paid

Hi I clicked a link on my BT Broadband to order a new phone and it took me to EE website. I clicked im a BT customer and proceeded to order a  Samsung Galaxy S26 Ultra 5G 512GB Sky Blue. I paid a £30 upfront fee and has been taken and cleared from my...

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Resolved! iPhone 17 delivery

Hi, I ordered lavender IPhone 17 yesterday but since then didn’t get any emails with update on how long is a wait or when it will be dispatched. From what I see the wait can be bit long can someone update on estimated waiting time? 

Olaolaola by Investigator
  • 204 Views
  • 6 replies
  • 3 Helpful

Resolved! S26 ultra claim

I ordered the samsung s26 ultra on 14/04/2026How do i claim the samsung chromebook go ?