Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72390 Views
  • 124 replies
  • 16 Helpful

Resolved! IPhone 18 Pro max order.

Are there any delays on Iphone 18 Pro Max Burgundy 1024gb? I've ordered one 2 days ago, got the confirmation email with the reference number and that's all about it. Nothing else. At the moment of ordering, on website was showing expected dispatch in...

MacBook Neo

Ordered my Neo on 28/9/26. Ordered stated more than 28 days delivery and is still stating that on my order. I’ve spoken to someone  at ee today who stated that they definitely have them in stock and orders should be going out soon. Anyone had any upd...

Eg831 by • Explorer
  • 176 Views
  • 8 replies
  • 0 Helpful

iPhone Duo - delivery delays

As my status of my duo had changed to: Due to the popularity of the iPhone Duo, fulfilment of stock may take longer than normal. Thank you for your patience. We will contact you when we have an update. i decided to call ee as my order was placed on p...

boosterbosch by • Established Contributor
  • 1341 Views
  • 8 replies
  • 2 Helpful

About new phone

Waiting for phone delivery wanting to know when I will receive please 

Broadband

E00001: Service Error. User Reference is REF20261111-1790376007385 WHAT DOES THIS MEAN 

Resolved! IPhone

I ordered the iPhone 18 pro max glacier 256gb last night after 5pm. I have had the thanks for your order email just wondering what the wait times are like due to me not hearing anything back 

Honey1231 by • Investigator
  • 101 Views
  • 8 replies
  • 3 Helpful

Resolved! Order Deposit not taken

I ordered an upgrade for a new phone and got a confirmation email through with an order number, but when I put that order number in it doesn’t track anything. Also the deposit has not left my bank account, is this normal and just need to leave it a d...

I phone delivery

Hi I have ordered an IPhone but had no notification on when it will arrive 

Tipsy8 by • Visitor
  • 48 Views
  • 2 replies
  • 0 Helpful

DPD Failed Delivery ...

Hi,I'm hoping someone from EE can help resolve a frustrating issue with my delivery.I was expecting my parcel today (9 November), but DPD has marked it as an unsuccessful delivery attempt and rescheduled it for tomorrow.Nobody has attempted to delive...

DByron1 by • Visitor
  • 71 Views
  • 1 replies
  • 1 Helpful