Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 67217 Views
  • 120 replies
  • 15 Helpful

Reference number

I can’t find my order reference number on any of my emails any ideas! It’s taken £30 infront payment but noting h else I done this Wednesday @

Resolved! Cant track my new phone

I ordered An iPhone 17 pro max a few days ago now....I put the tracking number in and its says im doing incorrect....I havent heard from EE about anything else. I would like to know where and what's happening to this. As I have paid my £30 deposit. 

Sa2006 by Investigator
  • 229 Views
  • 6 replies
  • 1 Helpful

Resolved! Never order from ee

I am a current customer of ee for broadband which i have had loads of problems with, however i decided to order a new tv on finance which cost £419 i paid £194 straight away when i placed the order on 30th april it told me i should recieve tv by 6th ...

Resolved! Re: Stuck order Samsung S26

Team,  I placed an order tonight and paid the 30.00 pounds upfront. As soon as this was processing and money came out it then went into an Error 404 code and would not send me a confirmation email for the order. I literally tried refreshing it, but i...

BigAl421 by Visitor
  • 166 Views
  • 1 replies
  • 1 Helpful

Resolved! Motorola razr 70 ultra

Hi I have just ordered the Motorola razr 70  ultra on contract, could you tell me when to expect delivery, when ordering it said phone in stock. When would 1st billing start . thanks 

Resolved! Order

Hi,I ordered 17 pro max 1 tb cosmic orange 3 days ago and still no update.I checked with ee online chat before yesterday,and they say its processed but still cant track ,just recive confirmation order ref number starting with xs.....When i should exp...

Resolved! New phone order

Hi, I ordered a phone on Saturday, I know deliveries etc do not take place on a weekend but I am unable to use the order tracker as it is saying my order ref is invalid. Is this normal ?