Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62285 Views
  • 120 replies
  • 15 Helpful

Upgrade daughter’s phone

Hi, i wondered if anyone can help?Wanting to upgrade my daughter’s phone for Christmas. Is there anyway that I can do this (I hold all the accounts - multiple contracts - under my account) without any texts/communication going to her number.

They are very bad with costumers I was also buy phone paid for upfront and the assistant shouted on me the money come back to my account.I see my account money never hit my bank card.

Insurence phone exchange delivery missed

Evening. I put in an insurence claim for my Samsung  S23 yesterday night with the delivery day being tomorrow, the 17th. I was emailed saying DPD would email me with a time for delivery. I got no email from DPD confirming the time and they turned up ...

EE cancelled order due to fraud

Hello, I placed an order via the website then EE called to just to confirm, Everything went ok. I ordered a Iphone 17 pro max and an apple watch SE3, Everything went great until this morning.  This morning i looked on my DPD tracking for the watch as...

Slow dispatch

Hi, I've early upgraded on Sunday, but haven't had a confirmation of delivery or dispatch yet It's an iphone 17 pro max in silver Thankyou 

Beckta97 by Explorer
  • 52 Views
  • 3 replies
  • 0 Helpful

Re: Refund

EE is truly useless. I’m sick of seeing advertisements about how many awards they win. Terrible in every sense. “Everything Everywhere” more like “Nothing Anywhere Ever and we won’t give you a refund” 

IH8EE69 by Visitor
  • 49 Views
  • 1 replies
  • 0 Helpful

Resolved! Disgruntled Customer

I upgraded my phone on 5th December.  Parcel was sent to DPD. DPD has been holding the parcel citing "EE didn't put a scan and must call to rectify". I have been back and forth eversince. EE says it can't help, DPD says only EE can rectify. Today is ...

Tarry80 by Explorer
  • 77 Views
  • 3 replies
  • 1 Helpful

Resolved! VAT Receipt for Apple Headphones but not an EE member

Hello, I need a VAT receipt for Apple Headphones I have purchased but I cannot get through to speak to anyone on landline as I am not an EE Phone customer and all the options require this.  I have been trying for over an hour!!

Resolved! No support available for tech orders

I ordered a pair of headphones which arrived damaged. The order was never marked as fulfilled on the website, so I can't initiate a return.  When I try to contact EE to discuss this, and follow the relevant selections on the phone, I get through to a...

nl7 by Visitor
  • 42 Views
  • 2 replies
  • 2 Helpful