Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72050 Views
  • 124 replies
  • 16 Helpful

Resolved! Mac book Neo

I ordered a MacBook Neo 512gb indigo back on the 23rd of September, it has now been 29 days. Whenever I seek an update I get told nothing, which has me fearing it could be another 28 days: I am in desperate need of this laptop as my studies are start...

Dan551 by • Explorer
  • 66 Views
  • 3 replies
  • 1 Helpful

Resolved! iPhone Duo preorder expected date query

 Hi All, I pre ordered my iPhone Duo at around 2.30pm on Friday, and have seen other people who have also pre ordered it from EE have an expected delivery date on their tracking page, however i have not been given one yet. Is this something i should...

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Phone not dispatched

I ordered a Pixel 10 on 19/10 and it says 1-3 working days delivery. It's now the 23/10 and there's no sign it's even been dispatched yet. When will I get my phone?

DanA94 by • Visitor
  • 40 Views
  • 1 replies
  • 0 Helpful

iPhone duo 1TB star white delivery dishonoured

Preordered iPhone duo 1 tb star white sim free on the 16 a the beginning it was supposed to be delivered today, than email said in more than 28 days than 2nd email in 14 days, and today “ your order has been delayed “ so far EE processed my money on ...

Resolved! Tracking code

I ordered a TV a couple of days ago, I have had an email from EE saying it has been despatched and click track my order.  Parcelforce asking me for tracking code but there isn't one on the email or the order details. How can I track it

catz2271 by • Investigator
  • 21 Views
  • 1 replies
  • 0 Helpful

iPhone 18 pro max burgundy

I ordered my iPhone on 26th September, and my order status still says “Order Placed”. When can I realistically expect my phone to be delivered?This is becoming a joke. EE is selling phones that they clearly don’t have in stock, while customers are le...

Ulsonik by • Investigator
  • 539 Views
  • 13 replies
  • 7 Helpful

iPhone Duo

iPhone Duo order tracking is now showing on the DPD app! 

x_lukeex by • Contributor
  • 843 Views
  • 21 replies
  • 6 Helpful

Resolved! Order tracking is down

I just tried to track an order but it seems order tracking is down. Anyone having that issue?

Gaz-1 by • Established Contributor
  • 114 Views
  • 5 replies
  • 1 Helpful