If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I am being transferred to EE from Plusnet on Monday, as I wanted to keep my landline. A member on the Plusnet forums gave me a link to follow the progress of the order. I put in my order reference & postcode in & saw the progress. There were a couple...
I've tried unsuccessfully using 150 and it just takes me to the visual service area where it doesn't let me speak to a person no matter what option i try, my query is about a returned item i've had confirmation from DPD that its been returned this wa...
How do i change my bank details
I have ordered a new phone and contract as a new customer. I have been trying to contact all day but cant get through to a human. i need to contact asap as i put a downpayment on the phone and order was confirmed and then i get a text saying its been...
Hi, I’ve been trying to upgrade online for over a week. I’m a student and have a discount code to use which has been added successfully. Anytime I try to check out it says there’s a technical error or oops we can’t check you out. . I’ve tried online,...
I applied for an iPhone 16 128GB in teal I got 2 emails when I later that day after applying but since then I haven’t had any update it has been over 24 hours these are the emails I got
Hi,I found a deal that I was happy with on the EE shop it was for theSamsung Galaxy S26 SIM-free in White and 256GB. The order went through successfully but I was on the managing orders and I accidentally cancelled the order, could the order cancella...
Hi. I placed an order for 2 new pay monthly sim cards on the weekend I should have received them by now but haven't. I received a call from EE today but I got cut off and can't call back as my minutes are up on my sim and I have no credit.I need some...
Hello, I purchased a 30 day esim. I activated the eSIM but it did not work at all, and provided no data, so I erased the eSIM from my phone. I'd like to cancel and request a refund. my account email is [email protected] Please confirm the cancellation...
