Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58680 Views
  • 122 replies
  • 15 Helpful

iPhone 16 plus order.

@members, I have received a phone call yesterday about a iPhone 16 plus (black)  I have ordered and they have informed me that it’s been confirmed and will be delivered within 14 days, I have not received any email to confirm it about my order. So I ...

Resolved! Order

Placed a order on the website for a new contract had a email saying successful ee order and the xko number that was yesterday morning at 9:20 .but haven’t heard anything since does it mean my order went through 

4Harmony by Investigator
  • 105 Views
  • 8 replies
  • 1 Helpful

Pay monthly sim

I signed up for a pay monthly sim on Tuesday night and received a message at the end of the order saying we need to confirm more details and they would call within 48hrs. However I also received an email saying successful order and they are processin...

Resolved! Apple Watch Ultra delivery date

I ordered an Apple Watch Ultra 3  with natural Milanese loop on the 29th Sept 2025 as an upgrade for the original Ultra and only  got a thanks for your order email, I called a few days later to check the order had gone through and was told it was all...

piclaim by Investigator
  • 107 Views
  • 4 replies
  • 3 Helpful

Resolved! Re: PS5 £125 game card

Just got my PS5 Slim today with no £125 game card as well. They put 4x £50 vouchers in the box which is for the 24 months of PSN Extra. But no £125 gamecard. Called customer service and they're all "I dunno? is it not in the box? Dunno mate". There a...

Kohana by Explorer
  • 81 Views
  • 3 replies
  • 1 Helpful

Resolved! Order submitted cant proceed with order

Hello, if I submitted and order and it can’t proceed, will it be automatically refunded? If you don’t cancel it. I had a conversation on the phone and someone told me that couldn’t go through, but I could change my plan. So will this be refunded back...

Resolved! new order

i signed up and ordered i phone 17 pro max on 28/10/25 online. i received order confirmation email also asking me to call and discuss. i did this and was told it hasn't gone through successfully so re did it all over the phone. i didn't receive confi...

Resolved! Order help

Hey all.  Probably a stupid question. I placed an order for an iPhone 16 pro max, and received the usual order email. It says on the email at the top to ''Call to discuss'' my order, however it says they have my order and will begin to work on it str...

iphone 17 promax

i orderd a iphone 17pro max at the beginig of october and paid 84.00 for early up grade still havent the phone it shouldnt be allowed

Bandit61 by Visitor
  • 101 Views
  • 2 replies
  • 0 Helpful