If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi!I damaged my phone over the weekend, which has now led to it not turning on at all.Via the EE website i was able to upgrade/trade in on the flex contract option. When I completed the order it says an EE team member needs to call me - however I hav...
I done an order online and I received a reference number with XKO dose that mean I’ve been accepted or declined and I paid an upfront payment for the device thank you
Can’t find my order etc took payment but had nothing since it’s only been 24 hours but not sure if Ive actually been accepted got order number through ie the xko one.. no other email to say its been cancelled or anything tried calling but couldn’t ac...
So - as a BT customer I was moved to EE last year for my account management. “Seamless” i was told, “dont worry”. In December 2025 full fibre became available for my address so I used the EE app to upgrade my service to the FF500 package. Got my orde...
Seems to happen quite often on this site judging by the search results but I was not trying to pay a bill or an upfront payment. I ordered a ps5 controller. the payment was taken and then I got an error saying try again later and no order was generat...
I placed an order tonight as an Add to Plan. It was a Black Dualsense Edge.After I entered my debit card details, the website went back to the basket screen with no items in there.I did not received an email confirmation, even in my spam folder. The ...
I have ordered 2 house phones, I put my house number in 51, but I've had an email with delivery address 5, the person at this address is not at home, what happens if they can't deliver them, it's stupid that you can't change the address, will I get a...
Hi,I got text from EE saying 'A new document for my phone is now available'. Please share a direct link that will take me to the documents section as I already spent 15 minutes trying to find it.Thanks.
Hi I placed order yesterday, paid deposit and received an email straight away, I entered my number wrong but corrected it after, but I haven't heard anything else even through email, is this normal practice or im I over thinking tried looking for o...
I haven’t recieved my order reference number even though I got a confirmation email saying that I did what do I do?
