Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69145 Views
  • 120 replies
  • 15 Helpful

Resolved! Delivery

Hi,my delivery says it should arrive on the 30th June (today), I have not revived any confirmation on the delivery company picking my order up, in the app it says order placed, it’s now 3pm is this still going to be delivered today? thanks  

Resolved! New phone

I ordered a new phone (nothing 4a pro) and my confirmation code doesn't work on the order tracker. I'm getting worried about whether or not my phone will be delivered as I desperately need a new phone.

Resolved! Free Oppo Watch x3

I've purchased a Find X9 Pro which I can claim a free watch from oppo, but the IMEI number I submit to them is not recognised. I've emailed them with no joy, apparently I'm not the only one that has this issue. Can anyone make any suggestions? 

Resolved! Phone not dispatched

I ordered a pink iphone 16 plus on Saturday June 20th. It hasn’t even been dispatched yet. I called EE and they told me I’d hear something by the 29th- I haven’t had any updates and it’s still waiting dispatch. What is going on?

Resolved! Collection ID

Hi I’ve recently upgraded to a 17 Pro max I’ve elected to collect in store but my passport and driving licence are both out of date ( licence is due to be delivered some time next week) would they accept an out of date passport - by one month as acce...

sfh1418 by Visitor
  • 125 Views
  • 1 replies
  • 1 Helpful

Resolved! Is it me or is ee a joke these days

So i applied for a contract  they take my deposit then leave me and dont even contact me till I chased them up( after having to jump through  multiple  departments to find the correct  one as theres no option  on ees stupid automotive system) to be t...

Resolved! Order

So I placed an order on the 25.06.26 at 20:15pm, I have since had the money pending in my account to be taken out, the thanks for your order with the order number starting XKO and a contract summary, it’s been over 24 hours and I’ve heard nothing so ...

Chaz0604 by Investigator
  • 165 Views
  • 6 replies
  • 0 Helpful

Resolved! Regarding phone order

Hi there,  i placed a order for a mobile contact & money was taking from my bank but i have had no updates or correspondence since order was placed  the order number is xko**********[MOD EDIT - REMOVED ORDER NUMER]  

Jackiiee by Explorer
  • 170 Views
  • 3 replies
  • 0 Helpful

Resolved! Refund

I ordered phone from ee now im not getting any response nor for the refund nor for the phone help me please actually there is nothing showing in my account now and money is lost i dont know where did it go.