If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
August 7th I upgraded my phone and placed an order for a new device. When I go to track my order it still says 'awaiting dispatch'. There has been zero communication about the whereabouts of my order, when I go to the FAQs page it says that all order...
I placed an order paid a fee and got an email saying you have my order and if you need more information you will contact me how long does it take to know if you have got the phone ?
HiI just purchase a travel eSIM. The final screen with the order number indicates a confirmation was sent to my email and a second email would be sent with instructions. Neither has arrived. (I have checked spam). I also looked in the app but there a...
I am contacting you regarding an order I placed on Sunday, as I am becoming increasingly concerned about the lack of communication regarding my purchase.I have now received a text asking me how my courier was, which is confusing as I have not receive...
Ordered an Oppo A5 on 17th May. Never received and EE told me it was out of stock and would issue a refund on 15th June (after I made multiple phone calls and was fobbed off multiple times). Two months later no refund. No option on Customer Service ...
My order is still saying 'awaiting dispatch'. Why is it held up? and how can I get an idea of when my new phone will be delivered?
I ordered a new phone on 10th August and I still haven't received a confirmation email on when phone will be delivered. I have had a text to see if I am enjoying new plan but that I haven't received phone yet to start it. The order was through the ch...
Hello, Our contracts are due to end next month, but we decided to upgrade last week. Unfortunately, only one device was sent, and the other was not, so we decided to cancel the orders and redo it later when we come back from our holiday. The device ...
Hi,I tried to purchase a phone on a monthly plan through the EE website. The upfront payment was taken from my bank account, but after making the payment, the website redirected me to a blank page.I haven’t received any confirmation email, order numb...
