If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I've placed an order with EE (long standing customer), I received a text saying there's a problem with the order, and to contact ee.co.uk/message-us - this then redirects to https://ee-livechat.sprinklr.com/Before they will answer anything, they send...
Hello!Today, Tuesday the 7th of July around 10:30 am this morning, I went through the EE App and went through the process of ordering a SIM Free iPhone 17 Pro 256 GB Blue edition.I chose the EE Finance - everything went through OK, chose how much I w...
I have ordered a phone about 2 hours ago. I have received an email that states “Thanks, we've got your order, we'll begin to work on it straight away. We'll be in touch via SMS if we need any further information, you'll know its from us as it will in...
Hi all, I ordered an add on of a 50inch Samsung tv. I received it this morning, opened the box, and its broken! I called 150 to try and talk to someone about it and got a call back. The woman on the phone was really helpful and apologised that she wa...
My order [Mod Edit: Order number removed. Please don't post personal info on public forums]
Message:Hi, could someone from the digital team help please?The Full Works for iPhone plan shows as £36 per month on the EE website. I can add it to my basket, but when I go to checkout it tells me to call. When I call, the phone team only see £43 an...
To Who this may concern, on the 29th of June I Order a new Samsung phone , reference xko*********. Please can you let me know when I will receive this please? I have tried to track it but I just received an error message and to try again, I tried ...
I’ve received an email the other day stating that my order is on its way, and whenever I try tracking it, it’s “incorrect”, and no matter how many times I’ve put the right details it’s still not working. click and collect orders don’t have tracking i...
Just signed up with EE....everything went though and just got a text saying they've cancelled the order as there was a problem with my debit card (despite EE taking £30 out) Can't find anyone to contact...I prefer talking to a human. Any suggesti...
I ordered 2 sims cards (for different numbers) and only one has arrived. One arrived quickly but the other is taking a while. Anyone one else has this issue?
