Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68082 Views
  • 120 replies
  • 15 Helpful

Resolved! Wrong phone

Hi there I ordered a iPhone 17 pro max and received a Samsung s26 I think an I gonna receive this phone as I’ve been dying to get a new phone and will I even receive it 

Resolved! I phone

I can’t see my order as my number doesn’t work to track 

Jackc2 by Visitor
  • 172 Views
  • 2 replies
  • 0 Helpful

Resolved! No Esim

ive re signed back up to EE today after leaving them. ive signed up for the unlimited package and received 2 emails but theres no Esim? ive looked in my account and it won't let me link anything? ive tried ringing 150 but its fails, ive tried ringing...

johnc20 by Visitor
  • 193 Views
  • 1 replies
  • 1 Helpful

Resolved! Order number not working

Placed an order yesterday around 3pm the deposit was took the order reference number was sent but I can't track it on the website.Sorry, that didn't work!Please try again. You'll need: Your order reference number: It's 8 or 12 characters and may incl...

Frustrated about placing and tracking orders

Hi, generally my experience with EE has been good but for the last few days it has been to opposite.On 09/05/2025 I tried to place an order of Apple Watch Ultra 3 and it was continuously giving me system error of different natures on the app and webs...

Order

So last night I upgraded and ordered a new phone and sim package. Got the email etc and order confirmation etc. but I got a txt this morning from 150 telling me to go view my documents and sign one. Can’t find documents on app at all. Will the phone ...

S16prk by Visitor
  • 139 Views
  • 1 replies
  • 0 Helpful

Resolved! Switch 2 expansion code not showing.

Hi we got a Nintendo switch 2 on contract today, the Mario game code was downloaded and works fine but when we have tried to reveal the code for the online expansion pack, it is not scratching off so we can not see the code. Can anyone advise what we...

Lis2339 by Visitor
  • 221 Views
  • 1 replies
  • 1 Helpful