If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi,I'm in a similar situation but the 7 day are already gone and no sign of package. I don't want to miss my trade in window. From what I understand, from EE costumer services, it's another company that deals with the trade in. Is there any way to co...
I placed an order on the 14th September and haven’t heard anything since and when I check status of order it’s saying order number not found
Pre ordered the new Apple Watch on Friday, only to get a text this morning saying there was a problem with my order please contact them… half hour in the chat later and it had to be reordered due to a fault their end. This makes me completely lose fa...
Hi all I’m having trouble upgrading say technical fault but if I go to buy new phone not upgrade it lets me can anyone help been waiting for ee guide to reply since 1-15 when wait time was 1-30 help
I ordered the iphone 16pro max natural titanium 512GB on the 7/9/25, I have had an email confirmation that day that it had been dispatched but had nothing since. I have seen previous messages that poeple have been struggling as it was out of stock wi...
Helloi placed an order today to upgrade to the iPhone 17 Pro MaxI got a confirmation email finebut the screen after placing the order said EE need to talk to mebut when i rung 150 they could not seem to advise what is going on and did not know why i ...
Hi,I got text from EE saying 'A new document for my phone is now available'. Please share a direct link that will take me to the documents section as I already spent 15 minutes trying to find it.Thanks.
I ordered a new phone as an upgrade yesterday (pixel 10 pro, if it matters). I recieved a text today saying there are documents to view in my account and to log in. But the documents are no where to be found. I have tried manage > view full usage. Th...
I’m ordered phone
Hi,I pre ordered iPhone 17 Air. Paid £30 upfront. Received email with xko order number but the email was headed “please call to discuss” rang them in the morning and they ended up changing it from 36 month plan to 24 month with a discount which worke...
