Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 71117 Views
  • 124 replies
  • 15 Helpful

Resolved! MacBook Neo

I placed an order today for a MacBook Neo in blush, it says estimated dispatch in over 28 days. I’m just wondering if there’s any way I can keep updated with the progress and if it’s looking likely to be over a month before I receive my order. I’m ju...

Resolved! return phone

I received a phone which was not the one i expected ordered onlinephone customer services 3 times to return it told to wait 72 hours but have received nothingcomplained twice but nothinghow can this be resolved

agathe79 by Explorer
  • 40 Views
  • 1 replies
  • 4 Helpful

Resolved! DPD sent phone back to EE

I am writing to report that DPD has failed to complete my delivery on two occasions, resulting in the device being returned to EE. Given that the original online promotion is no longer available, could you please facilitate an in-store collection for...

JamilAb by Visitor
  • 62 Views
  • 1 replies
  • 1 Helpful

Resolved! Order

I took out a sim only contract 7 days ago and not heard anything since how do I contact them 

Wba15 by Visitor
  • 42 Views
  • 2 replies
  • 0 Helpful

Postcode

The EE system is not able to accept a valid Austrian postcode when I try to pay with my credit card.  Customer service cannot help.what can I do? 

Hermann by Visitor
  • 38 Views
  • 2 replies
  • 0 Helpful

Resolved! Empty box!!!!

I ordered a controller for ps5 yesterday today DPD delivered this and the box was damaged and open at the bottom when I opened it the box is empty!!! I have tried to ring EE and there is no option to speak about this issue and the online chat will no...

Resolved! tracking package/ put in incorrect phone number

i ordered a pay monthly phone 2 days ago but when putting in my details i accidently put in the wrong digit in my phone number.. i can’t track my package and i’m not sure what to do.. i’ve tried my email but it’s not working ive also changed my numbe...

Resolved! “Available to Order” - PS5 Pro

Hi - i have ordered the PS5 Pro today, given the shortage of PS5 Pro, can you confirm the PS5 Pro is in stock or have i made a purchase of stock to be delivered? Thanks

Resolved! Phone delivery

Hey I ordered a phone on the 3rd and it’s still not here yet just wondering when it’s gonna e delivered as I’ve had no other email about my delivery or anything  

Resolved! Product refund

Returned item 2 weeks ago ee received item still not issued refund. 

Makais11 by Explorer
  • 68 Views
  • 3 replies
  • 3 Helpful