Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52193 Views
  • 117 replies
  • 15 Helpful

Order Reference Number not working

Just made an online order. Got the confirmation and the order reference number. Went to go check the order just make sure it went through and there was something on the order information that looked a bit strange (it said the delivery method was out ...

Resolved! Pay monthly

Hi it’s been 2 days since i have ordered my s25 ultra but there is no update regarding this. Why its taking so much time? 

Anay by Explorer
  • 70 Views
  • 8 replies
  • 2 Helpful

Guest Order No Confirmation

Ordered the Nintendo Switch 2 bundle this morning as a guest and haven't received a confirmation email.Checked Spam/Junk and other mail folders with no luck.Cannot track the order as website session expired and need a order confirmation number.Cannot...

Resolved! Can’t find my order

I ordered a Samsung S24 on contract yesterday lunch time (Saturday 5th April 2025) and received a confirmation email then nothing after that. The number given in the first email does not work with the tracking at all. I noticed in the subject of my e...

Resolved! Delivery driver requiring a pin code

Hi i have had to order a new phone and at the same time i had to order a new replacement sim card with the same number. today the delivery of my new phone  arrived, however he would not hand over the phone since i didnt have the pin code to give him ...

iPhone 16

Hi I've order an iPhone 16 they've took the upfront cost but haven't confirmed anything 

Resolved! When will my order arrive in store

I ordered an iPhone via EE app on the 3rd April hoping that it will be delivered to my nearby store. They gave me a confirmation email with my order number and no other email was sent since then. I’ve tried multiple time to use the order number to tr...

Resolved! Tracking timed out

I ordered an s25 ultra and have had confirmation email but tracking isn't working. It just keeps saying timed out. Any suggestions?

Change address for delivery

Hello all, I’d like  to place an order but have it delivered to my work address rather than home. How can I do this? I only see options to change my home and billing address, not delivery. Thank you!

Animldoc by Investigator
  • 104 Views
  • 4 replies
  • 2 Helpful

Resolved! Waiting delivery

Hi,I ordered my upgrade to be delivered to store and have no updates regarding when it’s being delivered.