If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
i did a pre-order on the 19th of this month. i am yet to get any update and a freind who ordered from EE on the 20th has got an update on his deliverie for the same phone i ordered. are there prefrential treatment through this
I ordered an eSim for travel in the UK. Though I received confirmation of my order on the EE website, I have not received an email with the activation code.The EE website seems to be set up for UK users because it requires a UK postal code and/or a...
Good evening, During a conversation with customer service a month ago, I strongly requested and emphasized the need to activate the scam protection feature. Unfortunately, I am still receiving many calls from unknown numbers with no indication of wh...
I ordered an upgrade for my Apple Watch and it stated 28 days but then when the order was complete, it showed nothing due in advance and nothing due per month and an order number that doesn’t track (apparently a temporary one). I’ve had no update sin...
My husband has had an Apple Iphone 16 delivered by DPD. We both didnt want the Iphone and agreed with, what we thought, was EE correspondance, to return the Iphone. So We got a message on Whats app showing a barcode to hand over to the post office, t...
seeming I’ve just come to ee as I’ve heard such great things in actually let down I’ve ordered a new phone can’t login on app as it’s down I’ve tired tracking my order and it’s saying can’t detect the order number. Is there something wrong with the a...
I’m hoping someone at EE can help get this resolved, as I’ve now spent several hours on calls trying to sort out what should have been a fairly straightforward issue.On 18 September, I contacted EE as I was on rolling 30-day SIM plans for my phone an...
Hi,I got text from EE saying 'A new document for my phone is now available'. Please share a direct link that will take me to the documents section as I already spent 15 minutes trying to find it.Thanks.
Hi,Does anyone know when the Xbox Series X will be back in stock. I was looking at the 0% finance deal and they seem to have sold out this morning. Also when back in stock will the 0% finance deal still be available. Thank you,Vinnie
My order is still saying 'awaiting dispatch'. Why is it held up? and how can I get an idea of when my new phone will be delivered?
