Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 66594 Views
  • 120 replies
  • 15 Helpful

Resolved! Transfer to EE from Plusnet - order cancelled in error

24th April was my latest activation date. I rang the help desk on the day before because I was notified that my order had been cancelled. The agent I spoke to told me a new order was placed, and when I checked the order tracker it appeared to be corr...

Jaggies by Investigator
  • 267 Views
  • 4 replies
  • 1 Helpful

Resolved! iPhone 17

is there stock yet for the iphone 17!placed order on the 15th still nothing ?.

Tubzd420 by Explorer
  • 184 Views
  • 3 replies
  • 1 Helpful

Resolved! Waiting to collect my phone

I ordered a iPhone 17pro max phone contract for store collection 14days ago now and have not received any email or text since the day of order. Also the tracking does not work on the app. 

Dyton-96 by Explorer
  • 194 Views
  • 3 replies
  • 0 Helpful

Resolved! Not recieved voucher

Hi, when I was upgrading my phone it had an offer of Buds3 Pro for £1 with it but I haven't received any voucher in my email or by text.

Resolved! No order details

I ordered a phone last night it took my money and I have no order confirmation or order number

Erry3221 by Visitor
  • 174 Views
  • 2 replies
  • 3 Helpful

Order progress?

So i placed an order on Saturday for a new phone (upgrade iPhone 17 Pro Max 1tb Blue) and it was nothing short of torture. i placed the order via the EE app/live chat and it took close to 3 hours to complete the order.My reason for the post isnt beca...

soupladel by Established Contributor
  • 308 Views
  • 9 replies
  • 0 Helpful

Resolved! Cannot track my order

Hi,I placed an order earlier today for an iPhone 16 in pink, I have received an email detailing my plan and another email with an order number starting with xko on it. It is not letting me track this order/look for updates as it says the order number...

Resolved! Missing order

I ordered a phone 4 days ago. Money has left my account and Ive received no phone and no information . Order ref - ******** Please advise when I will be in receipt of my order before I request a refund and go to Vodafone   [Mod edit: order ref/# remo...

Resolved! Travel eSIM didn’t arrive

Hey, I placed two orders for travel eSIMs that never arrived through email. As I have no local number I am unable to call the support line. The fees would be crazy high if I would try to call from my carrier. As one reference here is one order number...

andi773 by Visitor
  • 194 Views
  • 2 replies
  • 1 Helpful