Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72140 Views
  • 124 replies
  • 16 Helpful

Resolved! Phone

Hi, I ordered the iPhone 18 Pro Max 256GB in Burgundy on 19 October. Could you please tell me the oldest outstanding order date for this model and whether you’ve received any new stock recently? Also, do you have an updated estimated dispatch date fo...

Jip23 by • Visitor
  • 320 Views
  • 5 replies
  • 0 Helpful

Resolved! Refund how long

I decided  I did not want the mobile I ordered I cancelled it straight away on phone I applied for phone online and you took 30 pound on Google pay upfront cost now I want to know were is my refund and when I will get it as it was strange to take 30 ...

Sarah47 by • Valued Contributor
  • 6978 Views
  • 25 replies
  • 2 Helpful

Resolved! Where’s my order?

I purchased an iPhone 18 Pro Max, but I haven’t received it yet. I would like to know the status of my order; I placed it a few days ago.

iPhone 18 Pro Max 1TB ordered 17 Oct 2026

Since ordering the phone and taking my deposit, I’ve had a confirmation email and then nothing. No indication of when the phone might be dispatched. Why take the deposit if you don’t actually have any stock. Why not use payment details as security. J...

iPad A16 delayed

HelloI ordered an iPad A16 128GB Silver WiFi on 19/10/2026c where the estimated dispatch time was within 1 day on 20/10/2026 I received an email saying that the order was delayed. Is there any way to check when my iPad would be dispatched or how long...

bmag1 by • Investigator
  • 105 Views
  • 6 replies
  • 0 Helpful

iPhone 18 pro max

I ordered an iPhone 18 pro max 256gb on the 5/10/26 but still waiting on the delivery date anyone else still waiting 

Resolved! Add another line for my wife

Hi,I have moved to the UK two months ago and bought a 24 months plan 5G+ unlimited with EE.My wife has finally joined me and I am looking to another line for her and use the discount for multiple lines.However, whether it is on EE app or the Website ...

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Resolved! MacBook Neo

Hi, I placed an order for a MacBook Neo A18 Chip, 8GB RAM, 256GB in Blush on 22 September. My order still says it is usually dispatched in more than 28 days, and it’s now been over a month since I ordered. Could you please tell me the current estimat...

caiiiix by • Visitor
  • 87 Views
  • 1 replies
  • 1 Helpful

Resolved! Missing order Number

Hi, i Pre-Ordered iphone duo but i have not received anything Confirmation mail while the upfront payment has left my account but i have received no tracking information and i haven’t even received a cancellation email so i am very confused what is h...

Yash6 by • Explorer
  • 141 Views
  • 3 replies
  • 1 Helpful