If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I did what I assumed is bought a SIM card on Saturday, got to the part where you accept a credit change and input bank details however no money has come out of my bank account and I’ve not had any form of confirmation email and it is now Monday. ...
I am being transferred to EE from Plusnet on Monday, as I wanted to keep my landline. A member on the Plusnet forums gave me a link to follow the progress of the order. I put in my order reference & postcode in & saw the progress. There were a couple...
I've tried unsuccessfully using 150 and it just takes me to the visual service area where it doesn't let me speak to a person no matter what option i try, my query is about a returned item i've had confirmation from DPD that its been returned this wa...
How do i change my bank details
I have ordered a new phone and contract as a new customer. I have been trying to contact all day but cant get through to a human. i need to contact asap as i put a downpayment on the phone and order was confirmed and then i get a text saying its been...
Hi, I’ve been trying to upgrade online for over a week. I’m a student and have a discount code to use which has been added successfully. Anytime I try to check out it says there’s a technical error or oops we can’t check you out. . I’ve tried online,...
I applied for an iPhone 16 128GB in teal I got 2 emails when I later that day after applying but since then I haven’t had any update it has been over 24 hours these are the emails I got
Hi,I found a deal that I was happy with on the EE shop it was for theSamsung Galaxy S26 SIM-free in White and 256GB. The order went through successfully but I was on the managing orders and I accidentally cancelled the order, could the order cancella...
Hi. I placed an order for 2 new pay monthly sim cards on the weekend I should have received them by now but haven't. I received a call from EE today but I got cut off and can't call back as my minutes are up on my sim and I have no credit.I need some...
