Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61230 Views
  • 118 replies
  • 15 Helpful

Change my mind on new phone

So I recently took out a new contract with an Iphone 17 Pro, and am happy with the phone. However, I was not aware that there was a Pro Max available and that the size would be smaller... I'm used to using larger phoned due to my bad eyesight and now...

Resolved! Unsure about my confirmation email

Hey everybody. I ordered myself an iPhone 17 pro max with SIM a few hours ago, and I still haven’t received any sort of confirmation or notification that EE have received my order. I’ve checked my email is correct on the account, and I’ve checked my ...

Paigemx by Investigator
  • 211 Views
  • 11 replies
  • 3 Helpful

Terrible service from ee and DPD

I’ve received absolutely terrible service on my new iPhone delivery. After preordering and waiting weeks, I finally got a message that it would be delivered. I rearranged my plans to be in but no delivery. At the end of that day, the information upda...

Resolved! I phone 17

i order a iphone 17 at last night but I didn’t received a confirmation email i already paid a upfront cost 30 i received a pre summary contract at last night where is my order please help 

Resolved! Add to plan order

I ordered a ps5 just after the black Friday sales went live on Friday. Yet as of right now it's still prepping to dispatch and according to the EE app, the console i ordered is out of stock. How soon will I get my order or should I consider cancellin...

Resolved! Refund

I am order a phone installment but cancel my order,iam paid upfront money 30 pounds. Now refund my money please.

Resolved! Refund upfront money

Order Number -xko********** Order date -21/11/25 Where is my refund,you cancel my order but not refund my money [Mod edit - Order number removed, please don't share any account specific information in these public forums]