If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I am contacting you regarding an order I placed on Sunday, as I am becoming increasingly concerned about the lack of communication regarding my purchase.I have now received a text asking me how my courier was, which is confusing as I have not receive...
Ordered an Oppo A5 on 17th May. Never received and EE told me it was out of stock and would issue a refund on 15th June (after I made multiple phone calls and was fobbed off multiple times). Two months later no refund. No option on Customer Service ...
My order is still saying 'awaiting dispatch'. Why is it held up? and how can I get an idea of when my new phone will be delivered?
I ordered a new phone on 10th August and I still haven't received a confirmation email on when phone will be delivered. I have had a text to see if I am enjoying new plan but that I haven't received phone yet to start it. The order was through the ch...
Hello, Our contracts are due to end next month, but we decided to upgrade last week. Unfortunately, only one device was sent, and the other was not, so we decided to cancel the orders and redo it later when we come back from our holiday. The device ...
Hi,I tried to purchase a phone on a monthly plan through the EE website. The upfront payment was taken from my bank account, but after making the payment, the website redirected me to a blank page.I haven’t received any confirmation email, order numb...
Hi on 3/8/25 I ordered an iPad Pro m5 on the 5th I called and was told to go to the store, to be told that it was suspected fraud improved it wasn't alone with ID and told it would be releases since then I've been back and forth the original ipad has...
HiI’ve had the order successful email around 10am, but there’s been no upfront payment taken? And no more emails? Should I receive one by the end of today?
Hi just wanted somewhere to rant, I ordered a TV through finance, it said 2-3 working days, over a week later the tv arrived. Put it on the wall and turned it on to discover it was damaged, rang and arranged pick up. Took the tv down and had to leave...
