Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57607 Views
  • 122 replies
  • 15 Helpful

Resolved! Netflix

At the end of this week my EE TV package is to be activated. As this includes Netflix do I cancel my payments to Netflix or do EE take over these payments on my behalf?thanks

Lexsper by Explorer
  • 78 Views
  • 2 replies
  • 2 Helpful

Resolved! Re: Live chat

I have payed £30 upfront for a iPhone and I had an email saying it be cancelled and I what my £30 back please  thank youCandice

iPhone 17 pro max

It saying that I’m awaiting date for iPhone 17pro max is that mean I’m in the que for a iPhone pre order  ??? 

Resolved! iPhone 17 Order update

I ordered in store an iPhone 17 on the 24th of Sept  and it says on the tracking that it has been dispatched on the 6th of Oct. Since I chose a store pick up, there was no any update from the tracking number after it was dispatched and it has been 3 ...

devil321 by Explorer
  • 98 Views
  • 2 replies
  • 2 Helpful

Resolved! Apple Watch 46mm Titanium Gold delivery times

I ordered the 46mm version on the 30th, when it said delivery within 7 days.Right now, my order says delivery is usually dispatched within 3 days. On the website it now says delivery in more than 28 days (if ordered now).What’s the likenesses of my o...

Not Dispatched

Hello,I placed a order yesterday have been informed there is stock and would be delivered to the shop today by a representative it’s been over 24 hours since then and still nothing still showing as not dispatched and can’t seem to get through to cust...

Resolved! Watch delivery

I ordered a new watch and a dpd man came a couple of days later to deliver it. Unfortunately I was not at home and the driver requested a four digit code to deliver it. I had not had any communications from dpd to confirm a delivery time or the code,...

Resolved! Sim only plan order

I ordered a sim only plan. But click to get a eSIM got a email this morning telling me expect delivery 13th October so don’t why it saying when click for a eSIM 

AndyC271 by Investigator
  • 66 Views
  • 1 replies
  • 1 Helpful

Resolved! iPhone Pro max & trade In !

This is getting silly now! Waiting patiently for 2 x IPhone 17 Pro max ( aware there is a shortage ) and trading in as part of this process! 7 letters…what Waste of money! Appreciate it automated but man alive ,how many more am I gonna get before my ...

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