Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63754 Views
  • 120 replies
  • 15 Helpful

Resolved! No tracking details

Hi, I ordered a TV yesterday and received my dispatch email yesterday but I haven't received any tracking code to track with royal mail/parcel force

Resolved! Order number: 00

Hello, my order arrived in EE store or not yet?    [mod edit: personal details removed from community]

Boris93 by Visitor
  • 29 Views
  • 2 replies
  • 2 Helpful

Resolved! Issue with recent order

Could someone from ee please contact me. I had a text message from ee  Hi from EE. We're sorry, there's an issue with your recent order xko*********. Please contact us at ee.co.uk/message-us and one of our Guides will get your order back on track. Th...

Resolved! Phones

I ordered a phone on the 24th off Feb what date will it come by 

190Kay by Contributor
  • 161 Views
  • 29 replies
  • 0 Helpful

Resolved! Issue with Order

I recently ordered a pay-monthly phone, and everything seemed to have went through correctly. I got the email confirmation of the order.I now have an EE SMS message saying there is an issue with my recent order XKO####.. and to contact at ee.co.uk/me...

cmlnim by Visitor
  • 78 Views
  • 1 replies
  • 0 Helpful

Resolved! I opend an contract yesterday but had to ring ee

Hi yesterday morning around about 3 am I took out a phone contract. I had to ring EE because all I had was a contract summary like the Phone That was on the contract the SIM but no reference number number or order number or anything like that and it’...

Beth1435 by Explorer
  • 46 Views
  • 1 replies
  • 1 Helpful