Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63755 Views
  • 120 replies
  • 15 Helpful

Resolved! First Time Order - Pending £30 but not received confirmation email

Hey everyone,I'm a first time user for EE and was organising a provider switch earlier today.I went fully through the process, including creating an account, entering my PAC, the credit check information & entering my billing details.I have the £30 p...

Luke1196 by Explorer
  • 98 Views
  • 2 replies
  • 2 Helpful

Resolved! Iphone 17 pro max update

Hi, I am wondering if there are any stock updates for the iPhone 17 pro max 256gb silver ? Or if you could advise what the oldest fulfilment date is for this device? Thanks 

Mike19790 by Investigator
  • 62 Views
  • 4 replies
  • 0 Helpful

Resolved! No tracking details

Hi, I ordered a TV yesterday and received my dispatch email yesterday but I haven't received any tracking code to track with royal mail/parcel force

Resolved! Order number: 00

Hello, my order arrived in EE store or not yet?    [mod edit: personal details removed from community]

Boris93 by Visitor
  • 30 Views
  • 2 replies
  • 2 Helpful

Resolved! Issue with recent order

Could someone from ee please contact me. I had a text message from ee  Hi from EE. We're sorry, there's an issue with your recent order xko*********. Please contact us at ee.co.uk/message-us and one of our Guides will get your order back on track. Th...

Resolved! Phones

I ordered a phone on the 24th off Feb what date will it come by 

190Kay by Contributor
  • 161 Views
  • 29 replies
  • 0 Helpful

Resolved! Issue with Order

I recently ordered a pay-monthly phone, and everything seemed to have went through correctly. I got the email confirmation of the order.I now have an EE SMS message saying there is an issue with my recent order XKO####.. and to contact at ee.co.uk/me...

cmlnim by Visitor
  • 78 Views
  • 1 replies
  • 0 Helpful