Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62248 Views
  • 120 replies
  • 15 Helpful

Resolved! Hi my order got cancelled

Hi so my order got cancelled and I don’t know the reason for I’m waiting a response thanks

Resolved! Upgrade

Hi upgraded my phone on monday 8th dec still haven't received it and no communication from ee 

Wrong phone been provided and EE won’t do anything about it.

Hi everyone, I wanted to share my recent experience with EE to see if anyone else has gone through something similar — and to highlight how poor the customer service process has been. I ordered an iPhone 17 Pro Max for myself and an iPhone 17 for my ...

Resolved! New phone ordee

Hi there, I ordered my new phone Sunday. I ordered the iPhone 17 pro max in orange. It says it’s dispatched but nothing else.do you know how long this will take???

Tasha291 by Investigator
  • 137 Views
  • 7 replies
  • 4 Helpful

Resolved! Order missing

I had a TV ordered from EE, it says it was delivered yesterday however nothing has been delivered. I also havent had any tracking number/ communication from parcelforce at all so i cannot see where this has even been delivered to. ive phoned and been...

iPhone 17 Pro Max Delivery?

Work for Openreach and did an order via our colleague form. I was advised that the order was properly placed on Monday 8th December.Since that point it has shown as delivery in 7 days, however when looking today it shows on EE site as delivery within...

Resolved! Galaxy Tablet Offer Unredeemable

On signing up to EE Broadband, I was offered a Galaxy A11 Tablet for £1This offer has continued to be unredeemable on the EE websiteI have wasted far too much time speaking (and waiting on hold to speak to) many, many members of the EE team who are c...

sc1976 by Explorer
  • 81 Views
  • 2 replies
  • 2 Helpful

Order not fulfilled.

Ive ordered a phone, they confirmed my order via there live chat and when I chased up today to see where it was they said oh sorry it’s not been put through and you can’t have it I’ve also emailed the CEO and will be every hour until the order EE so...

Sharne3 by Investigator
  • 122 Views
  • 7 replies
  • 1 Helpful