Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62313 Views
  • 121 replies
  • 15 Helpful

Slow dispatch

Hi, I've early upgraded on Sunday, but haven't had a confirmation of delivery or dispatch yet It's an iphone 17 pro max in silver Thankyou 

Beckta97 by Explorer
  • 75 Views
  • 3 replies
  • 0 Helpful

Re: Refund

EE is truly useless. I’m sick of seeing advertisements about how many awards they win. Terrible in every sense. “Everything Everywhere” more like “Nothing Anywhere Ever and we won’t give you a refund” 

IH8EE69 by Visitor
  • 51 Views
  • 1 replies
  • 0 Helpful

Resolved! Disgruntled Customer

I upgraded my phone on 5th December.  Parcel was sent to DPD. DPD has been holding the parcel citing "EE didn't put a scan and must call to rectify". I have been back and forth eversince. EE says it can't help, DPD says only EE can rectify. Today is ...

Tarry80 by Explorer
  • 79 Views
  • 3 replies
  • 1 Helpful

Resolved! VAT Receipt for Apple Headphones but not an EE member

Hello, I need a VAT receipt for Apple Headphones I have purchased but I cannot get through to speak to anyone on landline as I am not an EE Phone customer and all the options require this.  I have been trying for over an hour!!

Resolved! Tech add on bundle

Hiya.So on the 10th of November I ordered a  Meta Quest as a tech add on. DPD didn’t deliver it and it was returned on the 21st of November. It seems to have gotten lost while being returned to EE, as ai haven’t received a refund and it’s still showi...

Cancelling my order and saying I asked them to???

I just signed up for EE broadband and digital home phone, they sent out the hub and phone filter and told me an Openreach engineer would be sent out. I then waited a while, then I tracked my order only to find out it had been made and cancelled twice...

Resolved! SmartWATCH ORDER will cancel if not dispatched by Tuesday

Ordered two smart watches - both were in stock when I ordered on the 7th,  phoned the 150 said had new batch in stock that was two days ago still awaiting dispatch a week later.If I don't get a dispatch notice by Tuesday at latest I will not only can...

tupty by Investigator
  • 157 Views
  • 5 replies
  • 3 Helpful

Re: Black Friday mobile deals from the UK's best network

Hi, I upgraded my phone to a iPhone 16e on 4th December and was expecting the Black Friday deal to get a pair of AirPods 4 for just £1  when purchased between 25th November and 4th December but have heard nothing.

Si1541 by Visitor
  • 65 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone contract

I recieved an email regarding my order for my phone and nothing else from that my tracking number isn’t working