If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
New customer here, I’ve switched from Vodafone and 02 because of poor service and heard only good things from EE.I’ve paid for a new phone and contract and other than the order confirmation email I’ve heard nothing since. The communication is worse t...
Hello everyone I ordered a replacement mobile on saturday said be here monday never arrived thoIve no reference number for tracking via DPDAnyone any idea?Andy
Attempting to get a paymonthly phone and contract, already have broadband and TV with EE. Placed the order online on Thursday, signed contract, received email with contract details, pup front payment shown as pending in my bank account but haven't r...
Hi!I damaged my phone over the weekend, which has now led to it not turning on at all.Via the EE website i was able to upgrade/trade in on the flex contract option. When I completed the order it says an EE team member needs to call me - however I hav...
I done an order online and I received a reference number with XKO dose that mean I’ve been accepted or declined and I paid an upfront payment for the device thank you
Can’t find my order etc took payment but had nothing since it’s only been 24 hours but not sure if Ive actually been accepted got order number through ie the xko one.. no other email to say its been cancelled or anything tried calling but couldn’t ac...
So - as a BT customer I was moved to EE last year for my account management. “Seamless” i was told, “dont worry”. In December 2025 full fibre became available for my address so I used the EE app to upgrade my service to the FF500 package. Got my orde...
Seems to happen quite often on this site judging by the search results but I was not trying to pay a bill or an upfront payment. I ordered a ps5 controller. the payment was taken and then I got an error saying try again later and no order was generat...
I placed an order tonight as an Add to Plan. It was a Black Dualsense Edge.After I entered my debit card details, the website went back to the basket screen with no items in there.I did not received an email confirmation, even in my spam folder. The ...
I have ordered 2 house phones, I put my house number in 51, but I've had an email with delivery address 5, the person at this address is not at home, what happens if they can't deliver them, it's stupid that you can't change the address, will I get a...
