Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62259 Views
  • 120 replies
  • 15 Helpful

No PHONE in delivery box

I have received my upgrade parcel from DPD today opened the box and only the paper work and SIM arrived! I contacted EE within 5 minutes of receiving this and was told this would be investigated and i will be contacted within 72 hours from the suppli...

QandeelR by Investigator
  • 2859 Views
  • 20 replies
  • 14 Helpful

Resolved! Order sucessful but no update on dispach

Hello I received an email saying order succesful and they would update when dispatched however ive still not heard anything. If my order was declined would it of been done straight away rather than say successful? Tried ringing but apparently cannot ...

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Han89xo by Explorer
  • 89 Views
  • 4 replies
  • 1 Helpful

Resolved! Cancelamento

Meu pedido de compra foi cancelado , não consigo ajuda e suporte pelo site ou app. O que devo fazer agora? 

Phone not delivered

DPD driver couldn’t deliver my new phone as I hadn’t received the PIN when he called. Phone seems to be back at the depot but heading back to EE. what happens next ? 

Resolved! Hi my order got cancelled

Hi so my order got cancelled and I don’t know the reason for I’m waiting a response thanks

Resolved! Upgrade

Hi upgraded my phone on monday 8th dec still haven't received it and no communication from ee 

Wrong phone been provided and EE won’t do anything about it.

Hi everyone, I wanted to share my recent experience with EE to see if anyone else has gone through something similar — and to highlight how poor the customer service process has been. I ordered an iPhone 17 Pro Max for myself and an iPhone 17 for my ...

Resolved! New phone ordee

Hi there, I ordered my new phone Sunday. I ordered the iPhone 17 pro max in orange. It says it’s dispatched but nothing else.do you know how long this will take???

Tasha291 by Investigator
  • 140 Views
  • 7 replies
  • 4 Helpful