If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Order number: xko*** Order date: 4 Feb 2026 Hi good afternoon I hope you are well I made an order on the 4 feb 2026 After checking my credit score and one your team has to cancel my order since then I have not got my refund of £30 to my account is be...
I ordered my iPhone 17 in white on Wednesday. When I go online to track it keeps saying my reference it’s right
I ordered the iPhone 17 pro max 256gb in silver this morning at 9:42 I received an email saying thanks for your order with an order number and an email stating my contract summary but haven’t heard anything furthermore I have no idea if I’ve been app...
Can you help me please , I have 2 order numbers do the same order but neither are working on the tracking link. Therefore cannot track. I don’t have any updates on my order apart from the confirmation that EE has received it. Thank you.
Hi I havent received a order numberjust a contract agreement and pre contract so how can i track my order
I haven't received my order yet for new phone with SIM plan I haven't even been given a reference number nor have I been sent a text to say when I will get it
I ordered on the 8th March for a silver iPhone 17 pro max 256gb, they said 2 weeks and it’s coming up to the 2 weeks and I’ve not heard anything. Was wondering if anything had changed with the wait times?
Hi, I attended an AI Masterclass the other day at EE Studios. I received a £100 off £150 voucher to be used on the website. However, I have been trying to use it today but I get a message saying the voucher cannot be used? Please assist.
For those who have recently, or in the last month, purchased an iPhone 17 Pro Max, how long did it take to be delivered from your order date? I have waited a week now, with no sign of dispatch or any email communication since my order date. I am just...
Hi everyone, I wanted to share my recent experience with EE to see if anyone else has gone through something similar — and to highlight how poor the customer service process has been. I ordered an iPhone 17 Pro Max for myself and an iPhone 17 for my ...
