Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62121 Views
  • 120 replies
  • 15 Helpful

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 62121 Views
  • 120 replies
  • 15 Helpful

Resolved! SIM order - not arrived, no update

Order number: xko******** Date ordered 3rd Dec 25. This has not arrived and no update on order. [Mod edit: Removed order number from public post]

Resolved! Ordered Pixel Buds 2A - No dispatch within two weeks

As the title saysPlaced and ordered for some pixel buds 2A on the 24th NovemberSays dispatch within 7 daysIt's been 2 weeks now and nothing since, can't get through on the customer service line as it's just an online orderIs there a delay or any spec...

iwatch

Hiordered an upgrade to my daughters watch  They tried to deliver it at home, no one in so i asked for it to be delivered to my local store  I rang the store on the day of delivery to give them a pin number from DPD but they had already sent it back ...

Resolved! Jiffy bag for trade in

Hi i had just upgrade my phone from 14 pro max to 17 pro max for trade in i need to send my old phone to EE for return I need jiffy bag

Resolved! BH2*** Order Status

Good morning, I placed an online order and would like to know its status.   [Mod edit: title edited (Edited postcode)]

Resolved! Re: DPD - two failed attempts but i was home

I am having the same problem but why does it say it’s on its way back to EE? I ordered over the phone and the sales person confirmed that the delivery WOULD be made to my choice of EE store as per my online order that was “cancelled” by EE. They told...

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Sophia91 by Investigator
  • 89 Views
  • 2 replies
  • 1 Helpful

Where’s my order?

XKO********* Where’s my order? Communication following placing an order isn’t particularly great. iPhone 17, black [Mod edit - removed order number. Please don't post personal or account details in the community]

Resolved! Contrect

I applied for contrect with phone please let me know about that.