Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 62144 Views
  • 120 replies
  • 15 Helpful

Resolved! Awaiting confirmation

I’ve recently upgraded to an iPhone 17 and my order is still awaiting confirmation. It’s been over a week now and still no update. Any idea when it will be available?Thanks,

Resolved! First time contract

Hi I’ve just placed a order for the iPhone 17 pro max on contract but I’m not sure if I’ve been accepted or not? The upfront payment has come out of my bank and I’ve received a email about my plan details but not a email confirmation/order number.

Lewisb12 by Explorer
  • 69 Views
  • 2 replies
  • 1 Helpful

Resolved! How long until phone dispatched

Hi can anyone help please. I ordered a new phone on the 4th however the tracking I have received won't load anything in, it says "timed out". My account is saying suspended, however I'm not sure if this is due to previously having an account that was...

shane1258 by Investigator
  • 127 Views
  • 5 replies
  • 3 Helpful

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 62144 Views
  • 120 replies
  • 15 Helpful

Resolved! SIM order - not arrived, no update

Order number: xko******** Date ordered 3rd Dec 25. This has not arrived and no update on order. [Mod edit: Removed order number from public post]

Resolved! Ordered Pixel Buds 2A - No dispatch within two weeks

As the title saysPlaced and ordered for some pixel buds 2A on the 24th NovemberSays dispatch within 7 daysIt's been 2 weeks now and nothing since, can't get through on the customer service line as it's just an online orderIs there a delay or any spec...