Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62183 Views
  • 120 replies
  • 15 Helpful

IPhone14 ordered 19/11/25 but no dispatch info yet

I ordered an IPhone14 on 19 Nov and received an order number but the ‘order dispatched on ’ date is blank so wondering when I can expect to receive this phone - it’s an older model so why the delay? 

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CB1972 by Visitor
  • 67 Views
  • 2 replies
  • 0 Helpful

Resolved! EE store delivery

HiManaged to get an upgrade order placed on live chat.. requested it be sent to my local EE.  Confirmation email says the following Your delivery details You chose home delivery to:EE, 107, THE BORDER, TOWN CENTRE, TELFORD, SHROPSHIRE, TF34AE, UK Whe...

ktan88 by Contributor
  • 114 Views
  • 5 replies
  • 3 Helpful

Resolved! Iphone 17 Pro Max cosmic orange

Hi, could you let me know if there is a waiting list for the Iphone 17 Pro Max cosmic orange, as I have not been advised there is an issue with supply during ordering process. Thanks

Resolved! Ps5 controller stolen DPD?

Hi, We ordered a ps5 from ee and after it was delivered we realised it had been opened. Upon opening the box we found the ps5 box open and the controller missing. We contacted our local ee store after finding it an absolute nightmare trying to find a...

Klip89 by Investigator
  • 119 Views
  • 4 replies
  • 2 Helpful

Resolved! Pixel Watch 4 Order - Says delayed but no other information?

On Saturday I ordered a Pixel Watch 4 as its on offer on the website, if you order the obsidian version it said 1 day delivery vs other colours that said delivery 1-3 working days.Its now end of day Tuesday and still no update on the order other than...

Resolved! Problems DPD

I order a phone on the 8th still awaiting delivery. On DPD it is still in depot. Spoke to them on Saturday they were sorry promised to deliver on Sunday 8-12. Phoned on Sunday they told me to await update still awaiting tired phoning record message s...

Resolved! Corrupted stores Exeter

Had i phone 16 and changed me more then said in contract. Took to store and maneger refused to refund even though in 2 day's and finally excepted and still getting changed monthly and maneger i can't get hold. Be careful with this store. So doggey 

Resolved! Awaiting confirmation

I’ve recently upgraded to an iPhone 17 and my order is still awaiting confirmation. It’s been over a week now and still no update. Any idea when it will be available?Thanks,