Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72315 Views
  • 124 replies
  • 16 Helpful

Order delayed

Hi, I ordered a PS5 Slim Disc Edition on 20th October, and the delivery status initially showed dispatch within 2–3 days. Yesterday, this changed to dispatch in 1 day, so I was expecting it to be dispatched today. However, when I checked this morning...

Selwyn97 by • Investigator
  • 698 Views
  • 15 replies
  • 1 Helpful

Resolved! Order update

Hello, I recently ordered a new phone in store over a week ago but the tracker is still sitting at order placed. I really need this phone but nothing has moved! 

Natiepop by • Explorer
  • 89 Views
  • 3 replies
  • 2 Helpful

Resolved! iPhone 18 Pro Max

I ordered the new iPhone 18 Pro Max on the 13th of October. I’ve had a confirmation email, an order number, but it still says awaiting dispatch. Does anyone know anything about order delays or whatever else is happening.Thank you

LukeyBach by • Investigator
  • 3984 Views
  • 15 replies
  • 9 Helpful

Delivery of new phone

My phone was delivered to a store or so I thought. They said that no order can go through as thy have no stock of the phone. Even tho it allowed me to pay and order. I need to resolve this as it won’t let me order a phone for some reason. 

EE6565 by • Visitor
  • 61 Views
  • 1 replies
  • 1 Helpful

Can't track order

I cannot track my order called customer service but they said only the online chat services can help. please guide me on what to next. 

Re: Phone order

I am having the same issue.  Due to start paying my Contract on Friday coming but still saying awaiting dispatch or I get an error code when looking it up.Can someone please help?

TF10 by • Investigator
  • 99 Views
  • 6 replies
  • 1 Helpful

Resolved! Phone not dispatched

I ordered a Pixel 10 on 19/10 and it says 1-3 working days delivery. It's now the 23/10 and there's no sign it's even been dispatched yet. When will I get my phone?

DanA94 by • Explorer
  • 112 Views
  • 3 replies
  • 1 Helpful

Resolved! iPhone 18 pro max order still not dispatched

Hi, I ordered the iPhone 18 pro max 256GB Glacier on the 7th of Oct, and I’m still waiting for it to get dispatched. However my friend who is also an ee customer ordered hers on the 23rd of Oct and was able to get her order on Monday the 26th. Could ...

Missing device and no communication

I ordered a smart watch and it was supposed to be delivered today. I’ve had no communication and it never came. can someone please contact me about this

marvin7 by • Visitor
  • 61 Views
  • 1 replies
  • 0 Helpful

Where is my order ?

I ordered an iPhone 16e and was asked to make an upfront payment of £50 and a security deposit of £100. After I completed the payments, I was informed that my order would arrive within 7 working days.However, I still haven’t received my order or even...