Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72113 Views
  • 124 replies
  • 16 Helpful

Resolved! Tracking code

I ordered a TV a couple of days ago, I have had an email from EE saying it has been despatched and click track my order.  Parcelforce asking me for tracking code but there isn't one on the email or the order details. How can I track it

catz2271 by • Investigator
  • 31 Views
  • 1 replies
  • 0 Helpful

iPhone 18 pro max burgundy

I ordered my iPhone on 26th September, and my order status still says “Order Placed”. When can I realistically expect my phone to be delivered?This is becoming a joke. EE is selling phones that they clearly don’t have in stock, while customers are le...

Ulsonik by • Investigator
  • 592 Views
  • 13 replies
  • 7 Helpful

iPhone Duo

iPhone Duo order tracking is now showing on the DPD app! 

x_lukeex by • Valued Contributor
  • 960 Views
  • 21 replies
  • 6 Helpful

Resolved! Order tracking is down

I just tried to track an order but it seems order tracking is down. Anyone having that issue?

Gaz-1 by • Established Contributor
  • 142 Views
  • 5 replies
  • 1 Helpful

Resolved! DPD driver lied by saying he came to my door but I was not home

Yesterday I was waiting for my order the driver was 1 and half hour late so I was chatting to customer service dpd and I received a text that sorry we missed you your driver SANGARE won’t be back today dpd customer service upgraded my delivery for to...

iPhone duo preorder

Hi, basically on Friday around 2:00 pm I’ve preordered an iPhone duo star white 1 TB paid in full NO CONTRACT my tracking number start with EE- so into the app says “DPD Usually dispatched within 14 days“ however on the confirmation e mail says: “ Av...