Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57825 Views
  • 122 replies
  • 15 Helpful

Resolved! No update

It has taken nearly 10 days just to order a phone now I have been lied to stating when I ordered phone 7 day wait has been 7 days no update so rang ee told me now 2 to 3 weeks I think ee customer service has been terrible 13 years I have been with ee...

Resolved! New phone

Ordered on the ee app on the second of this month, was told 2-3 working days and its still not here yet. Tracking says dispatched but no estimated date anymore, what do I do?

Resolved! Upgrade not allowing checkout new F&F code

I have an F&F code off my friend and I have been trying to use it on my upgrade that is well overdue, I get all the way through to checkout and then I get an error message of technical issues please call us….thats all fine and well however I have cal...

Pink86152 by Investigator
  • 93 Views
  • 3 replies
  • 2 Helpful

Phone

hi I ordered a phone to be delivered 16/10 2025 today from dpd I want to know where it is pls

Resolved! new order

i placed an order yesterday for an iphone 17 and received an order confirmation and an email with the xko code and money has been taken from my bank. however with the confirmation email the subject of the email says “please call us to discuss” it doe...

Need info on my order

Hi there I need help with my order please any help would be appreciated thanks 

"Cannot Load your order right now" Issue.

Theoretically I'm migrating to a new contract after the 18th. (Mobile and BB) I have an email with the relevant VOL number.BT Openreach are attending to install Full Fibre.When I attempt to view "my orders" I get the message "Cannot Load your order r...

Resolved! iPhone air

Placed an order over the phone yesterday for iPhone air got confirmation email was ment to be next day delivery which would have been today order hasn’t moved past order placed I’ve had no other updates 

Resolved! Only order confirmation

Hi , I’ve placed my order for monthly payment  and s25 ultra on Thursday 9.10. Until now I only received an order confirmation. I tried to track my order but it’s not working. 

mufin by Explorer
  • 106 Views
  • 3 replies
  • 0 Helpful

Resolved! EE orders starting with reference 'EE- XXXXX...' not being shipped

Hello,I hope someone at EE can help.  I recently logged into my EE account and purchased 2 Apple Watches.  These Apple watches are not part of a data plan but are simply the devices which have been purchased via the EE Shop.  The order reference numb...