If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I have an appointment in store but need ID the person on the phone said they would accept other forms of ID but I forgot to ask what kind. Any help would be gratefully appreciated.
Hi everyone. I recently ordered an accessory via the "add to plan" offer, and afterwards received the usual email saying it's being processed. However just this afternoon (less than 24 hours after ordering) I got two emails saying that my order's "ou...
I signed up for a plan and the payment was charged, but I don't see any sign of the delivery. I have the contract in my email, but I don't know how to check on the device.
Ita not working my sim hasn't showed up[Mod edit: added title]
Hi everyone,I’m hoping someone can help as I’m not really sure where else to turn with this.I tried to purchase an Xbox Series X through EE as the deal looked really good. I chose to pay for it in full, entered my payment details and the money was th...
A few days ago, I ordered a mobile phone on the website; I made the first payment, and I received the contract details by email, but I don’t know anything else – when it will arrive, or if it will arrive at all, or what the order number is. What shou...
I placed an order yesterday about midday for an iPhone 17 pro max, I’m a new customer. I received the 2 emails saying “thanks for your order” and “pre contract summary” and that was it. I called CS just now and they have said it’s open but says “in p...
Last Thursday (27th August), I upgraded my phone to the Google pixel 11 pro XL and added a Google pixel 5 watch to my account over the phone. I didn't receive any confirmation emails, but received the relevent contracts via text and signed them etc. ...
Hi, I ordered an iPad A16 on 28th August with dispatch stating 1 working day. It’s now 3rd September and I haven’t had confirmation that is has been dispatched and when I contact EE they are telling me to check DPD..but I don’t have a tracking number...
