If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi,I placed an order for an Apple MagSafe Charger this morning, 6 August. The order went through successfully but on my EE account it has already changed from placed to dispatched and now says delivered on the same day, even though nothing has been d...
I'm due a delivery of a new modem, EE emailed me with the tracking number but Evri keeps saying 'We do not recognise this as a valid Evri tracking number. Please check and try again.' Will this update during the day? Is this like Royal Mail where it ...
I've placed an order for a sim card. On the 1st August. It is now the 11th, and no order received. I've also had no further communication other than, order placed acknowledgement. I'd like to know where my order is. Bearing in mind there's a 14day co...
Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if a...
Hi I’ve recently come back to the UK and got a new EE sim I’m trying to get onto the £10 a month EE plan service but can’t seem to click on the link and the 150 number isn’t giving me the right options any help would be appreciated:)
Hi made an order for iPhone 17 pro max 1tb in silver test I got my ako number it's been a day and I've not had any confirmation or denial I'm confused and was wondering what was happening email: [mod edit: Please do not share personal details as you...
Hello,I placed a pay monthly contract with a deposit up front, which is still pending in the bank. I have had no emails to state this has failed the credit check nor confirmation emails. I have had to ring up and see what is going on. However I have ...
Utterly disgusted with my treatment by EE. placed an order online on 3/8/26 only for the order not to process but a deposit was still taken from my bank. Spoke with customer services the next day and had an order taken over the phone and another depo...
I’m a EE customer and looking at getting a phone on contract but don’t have a passport or drivers license or any type of photo id , are there any other forms of identification that will be accepted .
Pre-ordered the Galaxy Z Fold8 Ultra 1TB in Graphite from EE on 1 August and, other than the initial order acknowledgement, I’ve heard absolutely nothing since.It’s now 8 August — the day after the official release — and I still have no dispatch con...
