Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71598 Views
  • 124 replies
  • 15 Helpful

Resolved! Order cancelled

Hi everyone, I received this message from EE: “Hi from EE. We’ve had to cancel your order XKO********* because there was a problem with your card details. Please check with your card provider, then go to ee.co.uk to place a new order.” Has anyone els...

Zaddy by • Visitor
  • 192 Views
  • 2 replies
  • 1 Helpful

Resolved! Phones

I ordered a phone on the 24th off Feb what date will it come by 

190Kay by • Contributor
  • 1512 Views
  • 31 replies
  • 0 Helpful

Warning Fake iPhone Handsets Being Delivered by DPD

If you are waiting for a phone being delivered check your parcel immeadiately.Today I had a new Iphone 15 Pro Max delivered this afternoon by DPD and upon opening the box and powering it up I have discovered it is a counterfeit chinese phone running ...

dvb75 by • Investigator
  • 12257 Views
  • 45 replies
  • 47 Helpful

Resolved! Pay monthy

 Does this mean I've been approved? 

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EE has no update on my 18 pro max

The courier has lost my parcel in their depot and EE has  filed for investigation. It means that I have to wait longer for them to send me another replacement although I am one of the first who pre-ordered on the 12th September. I have to wait longer...

Resolved! Phone delivery

I have orederd a samsung a57 yesterday, its says arival is today but still no change in tracking details when i look? 

Resolved! Order delay

Why my order is delay when iphone 18 pro max black 256gb is in stock now?? Ive ordered on 25th when was 1-3day delivery. 

Ciri1 by • Visitor
  • 109 Views
  • 1 replies
  • 1 Helpful