Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52289 Views
  • 117 replies
  • 15 Helpful

Resolved! New application

Afternoon all,I’ve just applied for a phone contract with EE, new member. I’ve got a email confirmation to say the order has been placed for the phone, and they will begin work with this.The only issue that I had which I don’t know if this is a conce...

Switch 2 delivery date says Out Of Stock?

Managed to grab a preorder for the Switch 2 this morning, when looking at the order confirmation it says the delivery date says out of stock. Just wondered if anyone else has noticed this and if it will affect getting the console on release date. 

Urgent

The first payment for the phone I ordered came our my bank last night but I have had 0 confirmation that it has been ordered or anything but the money has came out my account what does this mean?

Mobile

Looking monthly  contract  mobile up front  no cost 

Li52 by Visitor
  • 60 Views
  • 2 replies
  • 0 Helpful

Cancel order

Hi I want to cancel a recent order and don’t wanna switch anymore no one answering the phone to me was wondering can someone n help me with this please thank you getting charged to leave my current provider can’t pay that thanks 

Order Reference Number not working

Just made an online order. Got the confirmation and the order reference number. Went to go check the order just make sure it went through and there was something on the order information that looked a bit strange (it said the delivery method was out ...

Resolved! Pay monthly

Hi it’s been 2 days since i have ordered my s25 ultra but there is no update regarding this. Why its taking so much time? 

Anay by Explorer
  • 86 Views
  • 8 replies
  • 2 Helpful