Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59408 Views
  • 124 replies
  • 15 Helpful

Weekend Delivery

Hi, do EE deliver Saturday/Sunday? Waiting for 17 Pro Max Deep Blue 256gb order since 1st November, but noticed a couple people on this Forum that they have received their devices today? Really need this ASAP as my phone is now totally broke and havi...

Reeceives by Established Contributor
  • 87 Views
  • 5 replies
  • 1 Helpful

Resolved! iPhone 17 pro max delivery

Hello, I've ordered iPhone 17 pro max on 19 October.  Silver colour 256gb memory. But I didnt received any update till now. Please help out and let me know how much time will it take more because I've read somewhere that normally phones are delivered...

Raffay15 by Contributor
  • 392 Views
  • 16 replies
  • 1 Helpful

Resolved! 20% discount code not working

Hi all, I’m in the market for a new sim - eyeing up the £31 “Umlimited All Rounder” sim.Have added it to my basket, but when u try to add my 20% teacher discount code, but it says it’s not accepted. Is this tariff not compatible? If no, which are ple...

mcquigar by Explorer
  • 192 Views
  • 2 replies
  • 5 Helpful

Resolved! Order

Hello , how do I know if passed credit check? I received email saying please call us to discuss, what does. It mean ? I did pay upfront too also there is message in same email they will contact me if they needed to so I don’t know now 

EE cob.

Why is EE involved with the fraudulent offer of an ASUS Chromebook when purchasing a supposedly eligible Google phone? 

Beats Black Friday offer

I came across the deal for a pair of Beats Powerbeats Pro 2 earphones and decided to place an order.On the product page (https://ee.co.uk/products/beats-powerbeats-pro-2), it says to log in to save £100, I logged myself in but I cannot see the reduce...

Nois by Visitor
  • 85 Views
  • 1 replies
  • 1 Helpful

Resolved! iPhone 17 pro max delays

Hi Community. I ordered the iPhone 17 Pro Max as an upgrade on Sep 20 in hopes to get it by the time I start operationally as a paramedic in early November. My current phone doesn’t have the battery capabilities to survive a whole shift which is why ...

Resolved! iPhone 17 pro Max

I preordered the silver iPhone 17 pro max. I’ve had no updates and wondering when I will get it?