Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 70002 Views
  • 120 replies
  • 15 Helpful

Resolved! Oura smart ring

Will the Oura Ring 5 gold size 8 be back in stock? Do you have an estimated restock date? Can you place an order for me now or put me on a waiting list?

Kiki81 by Visitor
  • 87 Views
  • 1 replies
  • 0 Helpful

Resolved! Samsung laptop with Microsoft 365

Hi,so I purchased a laptop from the ee store.  The description said “Samsung Galaxy BOOK4 15.6 inch C5 24M bundle with Microsoft 365”the laptop came with it installed but I can only have a free trial or pay.  I contacted Samsung and they said this la...

Synthex by Investigator
  • 81 Views
  • 1 replies
  • 1 Helpful

Resolved! No Confirmation of Order placed 21/10/24

I placed my order on Monday 21/10i have received no confirmation email / text / order number The order number is in this format ORD-XXXXXXXXXX (10numbers) however this doesn’t work on ‘track my order’ nor does it show in my EE app that I have for bro...

STR1D3Z by Investigator
  • 1306 Views
  • 11 replies
  • 1 Helpful

Resolved! No conformation of order after 3 days

I'm aleady an EE customer so I thought I would chang my mobile over to EE. I placed an order for a new phone and to joine EE. £400 came strait out of my account. I did recieve plan details but this did not have an order refrence. when i look into my ...

Order

I placed an Oder for a iPhone on Sunday that’s just passed at around 6:45pm and today is now Tuesday morning and all I’ve received is a contract summary email and a email saying thanks for my order and they will get to it straight away. I’m just wond...

Busy123 by Visitor
  • 69 Views
  • 1 replies
  • 0 Helpful

Resolved! SIM card

Hi, I did what I assumed is bought a SIM card on Saturday, got to the part where you accept a credit change and input bank details however no money has come out of my bank account and I’ve not had any form of confirmation email and it is now Monday. ...

Paigeme by Visitor
  • 85 Views
  • 1 replies
  • 0 Helpful

E00001: Service Error when trying to view order

I am being transferred to EE from Plusnet on Monday, as I wanted to keep my landline. A member on the Plusnet forums gave me a link to follow the progress of the order. I put in my order reference & postcode in & saw the progress. There were a couple...

FoxRadio by Contributor
  • 133 Views
  • 5 replies
  • 0 Helpful

Resolved! number to speak to a EE human

I've tried unsuccessfully using 150 and it just takes me to the visual service area where it doesn't let me speak to a person no matter what option i try, my query is about a returned item i've had confirmation from DPD that its been returned this wa...

gadget1973 by Established Contributor
  • 900 Views
  • 5 replies
  • 2 Helpful