Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62819 Views
  • 120 replies
  • 15 Helpful

Can’t order tracking

I haven’t reviewed about my order been 2 day now I wonder why they didn’t give me information about delivery 

Aliya22 by Visitor
  • 80 Views
  • 2 replies
  • 1 Helpful

Can’t Track Order

hello today i’m place the one order iphone 17 pro 512gb with EE sim card and im upfront pay 30 pound but im not raceive tracking number im use the reference number but this not working   [Mod edit: Title added.]

Resolved! Finance

What to do if the money was debited, and I got a refusal, the money is not returned

Asyl7 by Visitor
  • 71 Views
  • 1 replies
  • 1 Helpful

Resolved! Paying for a phone i still have not received

I visited an ee store on the 19th of December and was persuaded to upgrade my phone. I was guaranteed by the rep I would receive the phone before Xmas and most probably the following day. I had a message from dpd, telling me my phone would arrive at ...

MikeLee83 by Investigator
  • 227 Views
  • 10 replies
  • 2 Helpful

Resolved! Is there an issue with EE deliveries through DPD

Phone was dispatched and dpd sent my pin and said it would be delivered 30th. On the day an operator said there was an issue at the depot and no parcels had left the depot that day and it would be next day. I received a different parcel from the same...

Resolved! Pixel 10 pro xl order

I ordered a new pixel 10 pro xl on the 26th December. I spoke to a member of the CS team over the phone who told me i should expect it today (2nd Jan) but still havent received any update on the order. I understand that due to xmas the timescale is e...

Efc009 by Visitor
  • 57 Views
  • 1 replies
  • 1 Helpful

Resolved! I order a samsung s25 ultra

Hi l order an samsung s25 ultra and l didn't get a tracking number l pay 30 upfront l just want to know if goes true or not 

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MADA199 by Explorer
  • 95 Views
  • 4 replies
  • 3 Helpful

Resolved! Order problem

Hi, I completed an upgrade order via the app, got the 2 confirmation emails and then got contacted to connect to a link where somebodyvthen tried to renegotiate the order for a more expensive price. As I couldn’t verify the link and because the perso...

Resolved! Iphone

Hello when I orderd this device it said it would be delivered on the 1st which is Today and I haven’t heard anything at all 

Resolved! No Order Confirmation

I placed an order online this morning for a new phone, I have received confirmation from Glow Finance and my money has been taken but I haven't received an actual order confirmation.Yes I've checked my spam folder and there is nothing there. When I r...

ml06mkv by Investigator
  • 116 Views
  • 6 replies
  • 3 Helpful