Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by • EE Community Support Team
  • 72134 Views
  • 124 replies
  • 16 Helpful

iPhone duo preorder

Hi, basically on Friday around 2:00 pm I’ve preordered an iPhone duo star white 1 TB paid in full NO CONTRACT my tracking number start with EE- so into the app says “DPD Usually dispatched within 14 days“ however on the confirmation e mail says: “ Av...

iPhone Duo

I placed my order on the 16th, got my confirmation email with order number at 13.19pm. However still no expected date on my tracking page. Anyone else with this issue? Does this mean I was too late to receive it on launch day?

Dunk1992 by • Investigator
  • 908 Views
  • 11 replies
  • 2 Helpful

Resolved! iPhone 18 Pro Max 512GB Burgundy

Does anyone know the current waiting times for the iPhone 18 Pro Max 512GB Burgundy, just wondering when it'll get shipped and the approximate waiting time.

Resolved! Order out of stock

Hi, I recently ordered the Samsung Galaxy S10 Lite tablet which currently says out of stock. I was wondering if there was an expected turnaround on orders such as these? Many thanks

SMcC26 by • Visitor
  • 73 Views
  • 3 replies
  • 0 Helpful

Resolved! Stolen phone

Has anyone here received the wrong phone for home delivery? 

Resolved! iPhone Duo Pre-Order

Hello, I was a bit late to the party but preordered the iPhone duo late Friday night. I’ve paid the upfront (which says pending in my bank) and received an email saying successful order with an XKO order number which I can use to track, however I not...

IMG_6950.jpeg
Mdrake89 by • Visitor
  • 575 Views
  • 2 replies
  • 0 Helpful

Resolved! iPhone duo EIV

Made an order for iPhone duo and paid some upfront had emails saying successful order etc then I had a text saying contact live chat to get order back on track… after over an hour I was told they are trying to do my eiv check but there system is down...

Kayakac by • Visitor
  • 190 Views
  • 1 replies
  • 1 Helpful

Resolved! Question about phone delivery

I ordered a phone on friday the 16th i was told it will be delivered on Wednesday but my ordered hasn’t been dispatched yet and i cant see if theres any iphones in stock 

Resolved! Upgrade order

On Friday 16/10/2026 i placed an order online, upgrading a SIM only line to a new SIM plan with a new device.  4 days have now passed and when tracking the order online the device has not yet been dispatched despite the new plan and device showing as...

1000030142.jpg