Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61897 Views
  • 118 replies
  • 15 Helpful

Resolved! Order delayed

Hi I have ordered my device IPhone 17 pro max on 6th of October 2025 and I haven’t received it yet. When I am trying to track my order it doesn’t show me any relevant information about when it will be delivered and it’s been so long now I have paid t...

Mari28 by Visitor
  • 108 Views
  • 1 replies
  • 1 Helpful

Resolved! Dispatch and delivery times

I ordered a sim free iPhone 17 pro max in cosmic orange 256gb on the 25th Nov, every day I check the tracking and the days are going down to being dispatched within 10 working days as of today and it was 14 at the time of ordering. I am wondering how...

Resolved! order number isn’t working

i have order a new phone through the pay monthly phone, and i have not received a delivery time or datemy order number also doesn’t work when trying to track it any help?

Resolved! Can I cancel an order & regain access to EE Finance?

 Hi,I purchased the Dualsense Edge via EE Finance (9-month) this morning.Later in the day I decided to purchase the PS Pro Console. I wished to once again choose EE Finance however there is a 45-Day limit before I can do so again.Can I cancel my orig...

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UFOred by Visitor
  • 86 Views
  • 1 replies
  • 0 Helpful

Resolved! Three Calls To Sort Out Sim Only Deal

I have had to have two calls to sort out a sim only deal because the sales person says their computer is playing up. I have just been on the phone for 37 minutes on the second call and the sales person says her computer is freezing and she can't proc...

Dan0879 by Investigator
  • 92 Views
  • 2 replies
  • 1 Helpful

Resolved! Very disappointed with EE

I upgraded my iPhone 15 pro max to a iPhone 17 pro max as I was near the end of my contract, as it was 2 months before the actual end date I had to pay £108 , they said it would be around 2 weeks before I got my new phone, a few days later I received...

Beats Black Friday offer

I came across the deal for a pair of Beats Powerbeats Pro 2 earphones and decided to place an order.On the product page (https://ee.co.uk/products/beats-powerbeats-pro-2), it says to log in to save £100, I logged myself in but I cannot see the reduce...

Nois by Visitor
  • 302 Views
  • 3 replies
  • 1 Helpful

Resolved! iPhone 17 pro max

Hello, I ordered iPhone 17 pro max cosmic orange 256gb on the  24th of Nov, at the time of order it said 3day dispatch. Order is confirmed but since then I have had no updates tracker says order confirmed. 

S-Ali by Explorer
  • 121 Views
  • 3 replies
  • 1 Helpful

Resolved! 2025 Black Friday sim only Deals

Anyone have problems for the Black Friday uncapped speed plan?  Keep saying internet server error 

RTHL by Investigator
  • 255 Views
  • 10 replies
  • 1 Helpful

Resolved! Pay monthly sims

Sorry if this sounds stupid,but if I order pay mo they dims do they start from the day I order them or from the day they are actually used i.e. Christmas day.Thanks