Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61823 Views
  • 118 replies
  • 15 Helpful

Resolved! iPhone 17 pro max

Hello, I ordered iPhone 17 pro max cosmic orange 256gb on the  24th of Nov, at the time of order it said 3day dispatch. Order is confirmed but since then I have had no updates tracker says order confirmed. 

S-Ali by Explorer
  • 119 Views
  • 3 replies
  • 1 Helpful

Resolved! 2025 Black Friday sim only Deals

Anyone have problems for the Black Friday uncapped speed plan?  Keep saying internet server error 

RTHL by Investigator
  • 251 Views
  • 10 replies
  • 1 Helpful

Resolved! Pay monthly sims

Sorry if this sounds stupid,but if I order pay mo they dims do they start from the day I order them or from the day they are actually used i.e. Christmas day.Thanks 

How to cancel "Authorisation Charge" from EE limited?

Hi there,I attempted to purchase a PS5 Slim Digital model from the online EE Shop yesterday and ran into an issue. I went through the checkout as a guest, chose "PayPal" as my purchase option, and then successfully went through the PayPal page. When ...

Resolved! Order tracking Pro Max

I know there’s tonnes of these but I’ve order a cosmic orange pro max 256gb on 31st October. The tracking page since dispatched since the 20th. But I’ve not heard anything 

Cotly87 by Investigator
  • 155 Views
  • 8 replies
  • 1 Helpful

Resolved! iPhone 17 Pro Max delivery date

Why am I still waiting for my order?!  Why do EE not keep people informed?  I ordered on 25th September still no idea of when it will arrive.  If there’s an extended delay then tell your customers!  Keep people informed it’s really not much to ask?  ...

Louee46 by Investigator
  • 8497 Views
  • 111 replies
  • 25 Helpful

Resolved! No Updae

Hi,I had recently ordered the iPhone 17 Pro Max Silver last Monday, and I have yet to receive any update regarding my order.