Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63757 Views
  • 120 replies
  • 15 Helpful

Resolved! iPhone 17 Pro max

I ordered the iPhone 17 pro max on Friday the 20th I haven’t got any emails apart from the confirmation email was just wondering if there is still a long wait time for these phone. 

Baris0 by Visitor
  • 41 Views
  • 1 replies
  • 0 Helpful

Resolved! Order confirmation

I placed and order on Saturday, received my order confirmation with confirmation of contract summary.  However, I can't see an order reference number so am unable to track the progress and haven't had any further communication.   How long does it tak...

malx24 by Visitor
  • 48 Views
  • 1 replies
  • 0 Helpful

Resolved! DPD Failed Delivery

Hi, I ordered my new Google Pixel 10 from EE last week and received a text from DPD detailing delivery for last Friday 13th. My wife was at home at the required time window and witnessed the driver hesitate outside of our home then take off with abso...

AJB1970 by Investigator
  • 111 Views
  • 6 replies
  • 4 Helpful

Resolved! No option for adding a voucher code for EE Perk discount

I have an EE Perk voucher code and want to upgrade my broadband, however there's no option to include the discount code anywhere, not on the page where you select your product choice, not on the page after that's upselling a home visit and nothing on...

SF92 by Visitor
  • 47 Views
  • 2 replies
  • 4 Helpful

Resolved! pay monthly phone order

so im unsure as to why but my order isnt showing up in my orders on my account, even though i placed the order yesterday before 5 and got the email for order confirmation. and im unable to track it, why? 

Resolved! New product

Hi I'm new to EE mobile and set up a new contract in store, I was told the phone wasn't in stock and would take a standard 48 hour delivery it turns out that EE doesn't have the make and model at all and was waiting for the manufacturer to send them ...

Owsty78 by Visitor
  • 38 Views
  • 1 replies
  • 1 Helpful

Resolved! Order not dispatched- iPhone 15 128GB Black

I ordered this device with e-sim on a monthly contract a week ago (Feb 13th). It took 3 days to update that my order was confirmed and then on Wednesday 17th I spoke to one of your team to find out when it would be dispatched. The delay had been due ...

TCShep by Visitor
  • 79 Views
  • 1 replies
  • 1 Helpful

Resolved! Awaiting delivery of iPhone 17

Hello I ordered the iPhone 17 exactly a month ago today and it has still not been dispatched I’ve spoken to someone 4 times and still not getting an answer when it’s coming, is anyone currently having the same problem or does anyone know why this is ...

Cozzad1 by Investigator
  • 99 Views
  • 5 replies
  • 0 Helpful