If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Theoretically I'm migrating to a new contract after the 18th. (Mobile and BB) I have an email with the relevant VOL number.BT Openreach are attending to install Full Fibre.When I attempt to view "my orders" I get the message "Cannot Load your order r...
Placed an order over the phone yesterday for iPhone air got confirmation email was ment to be next day delivery which would have been today order hasn’t moved past order placed I’ve had no other updates
Hi , I’ve placed my order for monthly payment and s25 ultra on Thursday 9.10. Until now I only received an order confirmation. I tried to track my order but it’s not working.
Hello,I hope someone at EE can help. I recently logged into my EE account and purchased 2 Apple Watches. These Apple watches are not part of a data plan but are simply the devices which have been purchased via the EE Shop. The order reference numb...
I order a phone on the 8th still awaiting delivery. On DPD it is still in depot. Spoke to them on Saturday they were sorry promised to deliver on Sunday 8-12. Phoned on Sunday they told me to await update still awaiting tired phoning record message s...
Good morning all, I applied for my upgrade on the 5th October 2025, received an email to say it will be dispatched in 7 days, then I got told yesterday and I’m yet still to receive any information in regards to my upgrade/dispatch, no emails, nothing...
Last Friday I ordered a plan £13.5 for 75GB but soon I realized that this data package was for a new SIM card rather than my original card, so I telephoned to cancel my order and apply for refund, but I haven’t received any message that my order is c...
I placed an order with EE on 5th October and still waiting for it to be delivered and have had no update.Has this happened to anyone before? Do EE not have a chatbot/email address you can access them through anymore. thank you
Pre ordered the new Apple watch on the 16th of September and it’s not giving me a delivery date is anyone else having this issue please
No update on phone I ordered iphone 16 plus in teal in 128gb I ordered last week and stated 7 days but no update and is on the 5th day
