Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72052 Views
  • 124 replies
  • 16 Helpful

Resolved! Order new phone

I ordered the iPhone 17 pro max and it’s been 24 hours and I have had no email or text the money has come out of my bank account but I have had no more from EE yet 

Ksmi1 by • Investigator
  • 117 Views
  • 6 replies
  • 1 Helpful

Order issues - no tracking information

Looking for advice as I’ve paid over £1000 upfront and no confirmation my order has been completed/confirmed. order 1 - EE instantly cancelled and refunded me order 2 - made hours later- money taken, confirmation received, called advisor the next mor...

Preorder duo dispatch date

Hi I preordered the iPhone duo on launch day at 1pm. Got a confirmation text saying dispatch in 14 days. Today got a second text saying dispatch in more than 28 days. Why has it changed after it was originally confirmed in 14 days?

EE iPhone delivery shenanigans

Cancelled my never ending order of the iPhone Pro Max Burgundy 512gb and completed an order over the phone by 13:30pm today. The website still states expected for launch date, but an advisor on the phone just told me 30days. 勞

Raven52 by • Established Contributor
  • 233 Views
  • 4 replies
  • 1 Helpful

Upgrade issue/cancellation

Hi I’m looking for a bit of advice, I placed an order earlier today(16/10/26) at around 14:00. For a likely in demand phone the iPhone duo. I completed the order with a 40% discount on the selected plan(iPhone full works).completed relevant credit ch...

Iphone 18 pro max Pre - order delayed

i did a pre-order on the 19th of this month. i am yet to get any update and a freind who ordered from EE on the 20th has got an update on his deliverie for the same phone i ordered. are there prefrential treatment through this

bankeyys by • Investigator
  • 1498 Views
  • 17 replies
  • 1 Helpful

Resolved! iPhone Air dispatch time

I’d just like an update on my order please as it’s been delayed. Initially when placing it on 25th September  it said it would be dispatched within 3 days, then the email confirmation said 7 days, I got an email a few days after ordering to say it wa...

MoChara by • Investigator
  • 206 Views
  • 5 replies
  • 0 Helpful

Resolved! Order

Why is my ordered cancelled after saying successfully placed and waiting on update of delivery

Resolved! Iphone 18 Pro Max

Hey, i ordered the phone on Thursday and im just wondering how long it will take to arrive. I understand it will take a little while but id like to know when it will as I keep checking my order everyday and I want to stop