Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51628 Views
  • 117 replies
  • 15 Helpful

unable to locate documents

I have ordered a new phone and have received a message saying  - a new document for your samsung device agreement is now available to view, log in to ee.co.uk/go/login to view it, but I can't find it.  I have looked under bills & payments and plans &...

No order number

I have placed an order this afternoon, upfront  payment is pending but the page was then blank so no order number given and I have received no confirmation email. I have been unsuccessful in contacting EE as my number is an existing number in my husb...

Resolved! Contract phone

Can u tell me when my contract mobile phone will be delivered please?

Resolved! Wrong phone changed my mind?

HiI was in the EE shop yesterday and had 2 choices. I went with the iPhone 16 Pro Max on flex pay because I had to think quickly.I think I made the wrong choice and wished I had chosen the Pixel Pro XL.Is it too late to take it back and to swap these...

jamesward by Investigator
  • 87 Views
  • 1 replies
  • 3 Helpful

Resolved! Order confirmation email

Hi! I’ve ordered a phone earlier today online and i haven’t received a confirmation email, the moneys been taken out of my account but i haven’t been sent an email to track my order or to confirm it. This is my first time ordering a phone on EE, is t...

Resolved! Iphone 16 ProMax order

Hi, I ordered Iphone 16 ProMax on the 17th of February 2025. I am yet till receive my order till date

Resolved! Ordered phone

Hello,hi, I ordered phone today i.e 27th Feb at 7:20 pm. I am not able to track it or not able to understand if it got approved or not. I have my flight on 3rd of March. Where can I know more information regarding the phone?

Esim?

Hi, i ordered a new phone through EE. I have received the phone but no eSim? I was told i would receive one within 24 hours but no luck! Can anyone help?