Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55483 Views
  • 118 replies
  • 15 Helpful

IPhone 16 Pro Max

He take my account money but no send tracking order

Balayya by Visitor
  • 123 Views
  • 2 replies
  • 1 Helpful

Resolved! You are a robot

So im trying to sign up to mobile as I've had broadband for a while now. However when I try to check out it just keeps saying you are a robot.....Now its saying we are making changes to the site. Does anyone know why its like this ive been trying for...

Diggydeep by Investigator
  • 103 Views
  • 1 replies
  • 1 Helpful

Resolved! Saturday delivery

Got my billing for July and I paid for Saturday delivery to get my new phone early. Paid on the phone on that Friday and it’s been added on again on my bill??? So I’ll be paying twice 

Phone order

I ordered a new monthly pay phone. I didn't get an email. So can't track it or if the order went though. 

Resolved! iPhone 16 pro max

 Hi I just got this update on my order for the iPhone 16 pro max was wondering if this means I’ll be receiving my new phone sooner rather than later 

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Howden96 by Contributor
  • 1856 Views
  • 21 replies
  • 9 Helpful