If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I’ve been trying to upgrade online for over a week. I’m a student and have a discount code to use which has been added successfully. Anytime I try to check out it says there’s a technical error or oops we can’t check you out. . I’ve tried online,...
I applied for an iPhone 16 128GB in teal I got 2 emails when I later that day after applying but since then I haven’t had any update it has been over 24 hours these are the emails I got
Hi,I found a deal that I was happy with on the EE shop it was for theSamsung Galaxy S26 SIM-free in White and 256GB. The order went through successfully but I was on the managing orders and I accidentally cancelled the order, could the order cancella...
Hi. I placed an order for 2 new pay monthly sim cards on the weekend I should have received them by now but haven't. I received a call from EE today but I got cut off and can't call back as my minutes are up on my sim and I have no credit.I need some...
Hello, I purchased a 30 day esim. I activated the eSIM but it did not work at all, and provided no data, so I erased the eSIM from my phone. I'd like to cancel and request a refund. my account email is [email protected] Please confirm the cancellation...
Hi EE Community,I placed an order for an iPhone 16e 512GB (Black) on 1st July 2026 with a down payment and monthly instalment plan. I received the order confirmation, and the order is showing in my EE account, but it has still not been dispatched.I h...
I tried to buy a phone from you and got told that my identification didn’t go through and the £40 I paid up front would be back into my account within ten days and I still haven’t received this. Money back
I had received this mail but ifont know my order has been confirmed or not ! No email after this
