If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I have signed up for new contract today. I've had the pre credit confirmation and upfront payment taken but no confirmation email yet.
Hi i placed an order on a phone insurance but they didnt accept and they didnt put my money back [Mod edit: add title]
Can anyone help please, I've just upgraded to a honor v5 pro and I've had a change of heart and think I shoulda gone for candy bar phone instead. How do I go about it if I want to change? I've had it 3 days
Is 01942 901395 a legitimate EE number. Had a call saying my order is stuck on a reserve line and need to redo the whole thing again so it goes through. Also said the £30 upfront I’ve already paid has been refunded to my EE account rather than back t...
I ordered a new pay monthly phone and can see the upfront cost has been paid but I have not received any email confirmation and no order number. How can I see if my order has been successfully placed?
For the 2nd time DPD have failed to attempt to deliver my phone from EE, that is 2 days that someone has wasted waiting in for it, when I use the EE app for orders it doesn’t work and when I use the link to try and find it it says access denied I sho...
I tried to buy an iPhone but wasn't approved, however, they withdrew £30 from my account on December 24, 2025, and to this day they haven't returned that amount.
Hi I’ve not received my new handsets
Tracking doesn't work to find out how long it will be my old phone won't switch on. Whats the best number to check the time frame and arrange the delivery time slot
I ordered a new pay monthly phone on the 5th of Jan. I am still waiting. I get messages every day from PDP that the is a problem at there depo. I have been waiting now 9 days.
