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EE app and website

Support using EE to manage your account and check data on-the-go.

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EE One

The place to find out more about your EE One benefits.

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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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A place to ask questions about your orders from EE.

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Activity in Account

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Resolved! EE app & account not showing broadband bill etc

EE app & web browser not showing my broadband on my account only the "link your product" and when trying to re link it tells me its already linked.Manage button just takes me to the page to get a new service. Anyone else experiencing this?

dan12444 by • Investigator
  • 298 Views
  • 15 replies
  • 1 Helpful

A delivery

I have had 2 things now delivery from EE through DPD and both times the pin numbers didn't come through because my phone number was wrong. Now im not being funny here EE but I have been with you for years now with the same number but some how as soon...

Resolved! DPD Pin Code - Incorrect Mobile Number

I’ve just tried to take delivery of a Switch 2 and was asked for a PIN code which I’ve never received.Checking the order the mobile number on the order isn’t mine, any of my families (all on the same EE account) or any number I know. It’s a guy at th...

Jah8 by • Explorer
  • 7642 Views
  • 16 replies
  • 8 Helpful

EE app

My EE app on my android phone is not showing any wifi controls, I've just renewed my broadband contract and have been sent new smarthub 7. I've trid reinstalling the app, clearing cache etc, but no joy

ianbax45 by • Explorer
  • 36 Views
  • 3 replies
  • 0 Helpful

Resolved! Gaming card not received

Is there a way to track the gaming card its been 3 days and I haven't received the card via email or text!? 

Order updates/issues

Is there an issue with stock or ordering of the Google Pixel 11 Pro 256GB in Obsidian at the moment? I upgraded on Monday and received the 'We've got your order' email, but I've heard nothing since. I checked the order tracking page and originally it...

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