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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

5072 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

4758 Posts

Orders

A place to ask questions about your orders from EE.

5466 Posts

Activity in Account

Apple Watch 46mm Titanium Gold delivery times

I ordered the 46mm version on the 30th, when it said delivery within 7 days.Right now, my order says delivery is usually dispatched within 3 days. On the website it now says delivery in more than 28 days (if ordered now).What’s the likenesses of my o...

Contact ee perks?

I need to be able to speak to someone about my code history as there has been an issue in applying a code and I can no longer see previous years history.

iPhone 17 Order update

I ordered in store an iPhone 17 on the 24th of Sept  and it says on the tracking that it has been dispatched on the 6th of Oct. Since I chose a store pick up, there was no any update from the tracking number after it was dispatched and it has been 3 ...

iPhone 17 pro max

It saying that I’m awaiting date for iPhone 17pro max is that mean I’m in the que for a iPhone pre order  ??? 

Unable to access my business account online / app

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...

New order

Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if a...

Not Dispatched

Hello,I placed a order yesterday have been informed there is stock and would be delivered to the shop today by a representative it’s been over 24 hours since then and still nothing still showing as not dispatched and can’t seem to get through to cust...

Resolved! Why does the EE website never work?

Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I migh...