EE app and website
Support using EE to manage your account and check data on-the-go.
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Activity in Account
End of contract
My contract with EE ends on the 3rd July , how much notice do I have to give EE if I change to a cheaper broadband provider?
Resolved! Application error: a client-side exception has occurred
No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". My husband's account works fine, but mine d...
Pay as you go plan
Every month I am paying 10£ for a 20GB plan and always I get more less data. How can I sort it? And why they are advertising this?
DPD Delivery PIN issue
Just to reinforce, since I have seen MANY complaints about the same problem, this PIN issue with DPD Delivery is ridiculous. Some people do not have a device to receive it which is a way worse, however I have an old tablet where I am actually receiv...
I cannot login to my account via App or Website these last few days
I cannot login to my account via App or Website these last few days. I rarely need to log in to the account but I had to do so to buy a sim, and guess what, it says there's a light problem, try again later. This is the first time ever I've seen an IS...
Perk Activation
I've had an inclusive extra for Xbox GamePass that I've never activated. I'm looking to activate it now, but my main Xbox Account uses a different email address to my EE Account.Can I still activate the perk despite emails being different?Thanks!
Web frozen when ordering. Deposit been paid
Hi I clicked a link on my BT Broadband to order a new phone and it took me to EE website. I clicked im a BT customer and proceeded to order a Samsung Galaxy S26 Ultra 5G 512GB Sky Blue. I paid a £30 upfront fee and has been taken and cleared from my...
Useless App
Every time I log in to the app to manage my wifi, it functions differently.Today, I was trying to access the wifi controls and kept gooing round in loops where I was being offered the app to manage my wifi. I already HAVE the app, I was ON the app, b...
Pin I'm trying too upgrade and it says it would send a
I'm trying to upgrade my phone. It said it would send us a pin . We haven't received a pin and now it's saying we have reached the limit for a pin so we can't go any further. Can anyone help please?
All of my numbers have been cut off without notice
My bill is up to date yet EE decided to cut all of my numbers (that my husband and I and the kids use) without notice. We cannot make calls, send texts, and have no internet connection. I can’t even call 150 or contact chat. I am beyond frustrated. 5...
