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Activity in Account
Purchased plan & sim but received nothing
1) I purchased a monthly data plan for +447496947322 for £15 and it doesn't show in my data plans.2) I also purchased an Esim for £30 and I've not got any confirmation. Order Ref: BTC0007781957. I'm overseas. How do I speak to someone at EE on a chat...
Resolved! Vat invoice
I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...
EE changing their deal
I was offered a deal on Samsung s26 Thursday due to being with them for 17 years, the guy that called me was meant to call me back yesterday and didn't, i rang them today and get told its going to be £10 more a month than what was offered.It annoys m...
Cost of calls to USA
Hello, I'm finding it difficult to figure out the cost per minute of making calls to USA. I have an ancient £1 Talk and Text plan. Can anyone help me out. Thank you kindly.
Trying to create a passkey results in endless login + verify loop
Hey there,I just joined EE for broadband a few days ago, and I like to use passkeys where available. Happy to see that EE does allow passkey logins, I want to set that up right away. However, I've been unable to do that successfully since the auth sy...
Resolved! Contact a human
WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT?...
Billed for calls I did not make
I have been billed for calls to a number that I did not make. 100% I did not make them. I was on call to customer services for 1 hour trying to sort this out. It felt like they thought that I was lying but I was telling the truth and they did not lis...
Transfer of Ownership with the Existing Plan
Hello,Is it possible to transfer the number from myself to a family member (my child) with the existing plan (out of contract)?Or new contract has to always be taken once ownership has been transferred?Will F&F discount transfer too or I would new co...
Resolved! Order number not working
Hi I placed an order last night, I paid the £30 upfront cost and have had a confirmation email but nothing since. When I go to track my order it says it was wrong. I’m using an xko number. Can I please have some assistance with this. Thank you
PS5 Pro order through EE Finance won't complete
I have been trying to place an order for the PS5 pro through EE Finance. When clicking complete order, I am stuck on this screen and the order does not complete. I have also not received any emails which also confirms that the order has not went thro...
