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Unable to add Apple Watch to mobile plan

When attempting to connect my Apple Watch S9 to my mobile plan, which supports the watch, and I try logging into EE following the steps, it states a system error has occurred.Watch app > Mobile service > Set up mobile service > Log in > Complete 2FA ...

Charging for device even after contract ends

Hi, My first time posting here and unfortunately it’s not a positive post…. So, 2 years ago I took out an Apple Watch Ultra contract with EE. This contract included the watch being paid off and some data every month. Ok, so aside from the eye-waterin...

Contract ended but still being charged!

I took out a Watch Only plan for 24 months back in 2020 for an Apple Watch. £499 watch @ £28 per month (before APR increase of 2021 then it was £30). The 24 months came to an end and final payment was last month (Nov 2022). I have received my bill fo...

Anyone else find they they CANNOT COMMUNICATE with EE??

Hi all, I've been trying to communicate with EE via the chat function on the app or on the website for weeks now, but I invariably get a wait time which is many hours long, and again invariably, I end up getting no response whatsoever and have to sta...

Order..

I've placed an order for a sim card. On the 1st August. It is now the 11th, and no order received. I've also had no further communication other than, order placed acknowledgement. I'd like to know where my order is. Bearing in mind there's a 14day co...

Resolved! New order

Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if a...

Re: Contact a human

My next plan starts on 11 August 2026. But it hasn’t started yet. I’ve tried typing “NOW” or “STOP”. But it didn’t work. How to figure it out?

Resolved! Order showing as delivered on the same day it was placed

Hi,I placed an order for an Apple MagSafe Charger this morning, 6 August. The order went through successfully but on my EE account it has already changed from placed to dispatched and now says delivered on the same day, even though nothing has been d...

How to change my surname on my account

Resolved! Refund-How to get money back

Hi all, On May 10th, I tried to migrate to EE, but I found out that I was stuck with my current plan. Therefore, I temporarily un subscribed. However, the debits were not canceled and occurred on May 10th (£30.97) and June 4th (£30), before I realise...