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EE app and website

Support using EE to manage your account and check data on-the-go.

5247 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

4869 Posts

Orders

A place to ask questions about your orders from EE.

5882 Posts

Activity in Account

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Resolved! Use credit for packs?

Hi guysI’ve recently been asked by EE to update my payment info which is fine. I noticed I have some £340 credit though which seems huge. Can I use that or will the pack renew from that if I don’t add a payment method?Many thanks

Having trouble linking your products error message

I live in Sweden and have just bought a 15 pound, 25 gb Sim pack. I have tried to link the sim card to my iPhone through the ee website. I got to the point where I had a four digit pin sent to me, I entered the pin and then a message came up that sai...

Joe258 by • Explorer
  • 560 Views
  • 3 replies
  • 0 Helpful

Downgrade

My contract on iPhone 15pro ended in September - should my charges reduce if I don't want to upgrade?I don't use the phone much, mainly for data.Currently have an all-rounder, but I don't need extra things like early upgrade, etc.Anyone know what the...

Tan1aw by • Investigator
  • 27 Views
  • 2 replies
  • 0 Helpful

Cancelling my order and saying I asked them to???

I just signed up for EE broadband and digital home phone, they sent out the hub and phone filter and told me an Openreach engineer would be sent out. I then waited a while, then I tracked my order only to find out it had been made and cancelled twice...

SmartWATCH ORDER will cancel if not dispatched by Tuesday

Ordered two smart watches - both were in stock when I ordered on the 7th,  phoned the 150 said had new batch in stock that was two days ago still awaiting dispatch a week later.If I don't get a dispatch notice by Tuesday at latest I will not only can...

tupty by • Investigator
  • 127 Views
  • 5 replies
  • 3 Helpful

EE PERK

Can someone please help. My ee perk account is deactivated “was not complete within the allowed time frame” it now won’t allow me to re register, change password and same message pops up. I’ve rang ee 3 times now and they apparently can’t help. 

Tech add on bundle

Hiya.So on the 10th of November I ordered a  Meta Quest as a tech add on. DPD didn’t deliver it and it was returned on the 21st of November. It seems to have gotten lost while being returned to EE, as ai haven’t received a refund and it’s still showi...

Resolved! EE perks code not generating

Hi,I'm trying to generate a discount code from the perks site but it keeps coming up with an error "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative"I am currently working for a...

Add device to account

Hey,I just wondered why it won’t let me add another device to my EE account?I currently have my phone and a watch on contract with EE but wanted to add another device. It won’t let me. I have no outstanding payments or anything like that.thank you 

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