Account

EE PERK - account deactivated

I have attempted to log on to my EE perks account and it has for some reason been deactivated. Does anybody know how to get it reset so I can register again and get my discount for my new bill? I have two weeks to do this and the helpline wait times ...

Resolved! Charge for picture message not sent

On my phone bill this month I have a charge for a picture message to a number 010020250100. Not a number I recognise and checking my messages I sent none on the date specified. Google tells me this is a scam number. How can I get EE to refund me and ...

Broadband contract renewal being charged wrong price.

Just thought I'd try here to see if any staff can PM me and sort out my issue.Background.Been with EE BB for over 2 years (BT before that), on the 1.6Gb package, eventual cost just over £80pm, renewal came along and I was going to knock it on the hea...

No a

Can’t see my bill. I paid last time my bill and sill can’t see my account on the app.

Resolved! Claiming Google Watch after Upgrade

I upgraded my phone to a Google Pixel 10 pro just before Christmas, with a promotion saying I can claim a Google Pixel Watch 3 after 14 days. So I went to claim - except EE is not down as a participating retailer? Plus the form asks for a receipt and...

Bill Overpayment

On 7th January I paid my mobile bill of which I paid 131.50£ or so I thought which was the amount required, however I checked my bank account and it says I have paid 350£ and EE have accepted it, how do I get the overpayment amount back. Do I need to...

Resolved! Can’t login

Whenever I try to log in on the app it says there’s an error, tried logging in on safari and says there’s same thing error retrieving my information all details correct it’s been doing this for days I go to Italy today and can’t access any roaming pa...

No more Apps

Where is a record of all my bills hidden? New web site seems very confusing, been a customer for ever ..... and do not need an App for anything or everything? Help please.

EE Data Breach Ongoing for 6+ Months – Account Locked, Calls Restricted, Still B

I’m posting this to warn others and to see if anyone has experienced similar issues. Timeline:July 2025: Renewed my EE mobile contract in store.August–October 2025: Received repeated “Your EE Broadband Bill Is Ready” emails despite not having EE broa...

Awaiting dispatch

I ordered the iphone 17 pro over a week ago now , i’m still waiting for dispatch i spoke to someone via message 3 days ago and they told me my delivery would be today ? well no and then i tried speaking to someone again today and they told me they ca...