Account

Up grades

I’ve got a contract with ee but I want up grade early

I've had notification of a pending payment of £32.47 to EE broadband Hatfield GB. I don't know what this is for as all bills are paid by DD & paid in full on time. I've looked online & can see nothing. Can anyone help please?? TIA.

B Sony and Apple scam payments

Hi all, I've had a huge issue today. A bill for over £200, services were billed from both B Sony and Apple.EE take no responsibility, though they have been helpful to a point. I first called Sony, they have informed me that they are dealing with hund...

EE massively overcharging customers once contract ends.

My 24 month contract with EE has just ended today, and in the run up to the end date I have had texts and emails from EE about the contract price once it ends. EE is telling me that unless I take action and choose a new plan they will continue to cha...

EE account

Hello EE Support, I’m writing this message out of frustration, as I’ve been trying to resolve a simple issue for more than six months without success. Despite being an EE customer for over half a year and paying more than £200 a month, I still cannot...

NHS perks password reset won’t work. Checked junk mail

NHS Perks password won’t work and password reset I don’t receive an email. I’ve checked junk with no luck. Any idea how I can get this to work or who to speak to? Thank you

New number appeared on account after broadband change

Hi I have just moved my wife on to a sim only deal and upgraded our broadband,I have noticed another mobile number on my bill ?

Hy

Hi everyone, I was wondering if anyone else has experienced issues with the spend cap on their account. I’ve been with EE for a year now and currently have three Flex Pay contracts, all paid on time with no missed or late payments. I recently tried t...

EE App not working

The EE app and website are not working. An error message shows that says there is a problem. Have been an EE customer for years and not experienced this before. Have uninstalled and reinstalled, cleared the cache. This has been going on for a week no...

Discount scam call

Yesterday I received calls from an 0203 number saying from EE and I was eligible for a discount. I queried this and was put through to a manager. I was then called back by another 0203 number and again I queried this as a scam. I was told they worked...