EE app

[ianbax45]

My EE app on my android phone is not showing any wifi controls, I've just renewed my broadband contract and have been sent new smarthub 7. I've trid reinstalling the app, clearing cache etc, but no joy

[Ali_A]

Hi @ianbax45 

Is your broadband still linked to your online account if you?
Have you paired the new router to your app? 

It may be worth having look at this thread which sounds similar to the experience you're having- Wifi 7 Pro SSL/wifi controls issue

Ali 

[ianbax45]

yes my broadband is still linked to my online account, how do i pair the router to the app

[Schockwave]

@ianbax45 , when clicking on Broadband in the app, scroll down to where it says Account updates, you will see connect your app and Smart Hub, then it says connect abb and hub, click on it, that should solve your problem. I have never done it, as I use my own router not the EE router.