Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Re: URGENT: EE Content Control: Whitelist our website domain

Hi @Steve_BT We are having the exact same issue!Our company AirPay (www.air-pay.co.uk) is also being blocked by your filters. We operate a payment solution for taxi journeys in the uk and soon europe to the largest fleets in the industry. We offer th...

Need new subscription to start now unable to text

Unable to send text now & need subscription to start

Resolved! Small Business Data Usage Confusion

I have 6gb of data left on a 50G plan. I am heading to Europe and have roaming as my included add-on, however, may be out of WiFi zones in some of my travel locations. My allowance doesn't renew for a couple of weeks - would it be wise to buy more da...

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

Resolved! Public IP address

Does my EE sim have a public IP address? if so where do i find it? i just want to test some remote view for cctv.

Resolved! Data stacked or active?

I logged in to my account and want to check my data usage this month.The info shows 'stacked' and 'active'.I don't understand what 'data stacked' means and what 'data active' means.Can anyone explain please?

Mobile data used up instantly

Hi, I received a text from EE this morning (10th September, the start of this month's billing cycle) that I have used all my mobile data allowance for the next month and can't use my data without topping up until 10th October.My mobile data had not e...

Resolved! No cellular data using aps

Hi. For last 3 weeks i can’t use any internet based apps on my phone over WiFi everything works fine but once I switch to 4g/5g nothing works ee replaced my phisical sim 3 times without any success and we even tried e sim with same result there’s no...

Resolved! I need to talk to a Human

I have been trying to call EE all day but just get tossed around the website. How do I get to talk to someone please.

5G not working but no texts saying ive used up 80% or 100% of my data

Hi, I have a work phone that I am pretty sure has unlimited data. I have been helping my girlfriend move house and have been there all week without wifi. I have been using my hotspot for work and downloading large files along with personal use for Ne...