Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...
How do change my data plan , it’s run out but my mobile still has 1 year left I took the phone over 36 months but my data plan was only 24 I don’t want to keep paying for the data plan as there is cheaper plans available
I have discovered why my Shared Data SIM has stopped working. Although I have been paying every month since May 2025, it could never work again because the EE systems withdrew support. Since EE have broken the contract I would like a refund od everyt...
Dear all, I’m spending a few days in Scotland and bought an unlimited 14 day eSIM to be online. The performance is usually really really poor, which could be due to network coverage issues but I think it isn’t as I’ve made a few observations. Last ni...
Why is the extra data so expensive as compared to last year.....whilst your competition has reduced there's....and could some one please tell me what Zone 1 and 2and 3 means when buying data?Thank you
I have data usage but won’t let me use it
Hi, I am a BT & EE customer and have always had the double data option for the 4 mobile no's I have on my EE account. I have just re-contracted the mobiles and have noted that I only now have the double data available on two of the four numbers. why...
All three of our EE SIM cards have been suspended. None of them have mobile signal or mobile data, and they all show "Could not activate mobile data network." Could you please check our account and tell us why all of our services have been suspended?
Hello. I'm trying to gift data to the other phone number on my account but I can't find the option anywhere. The last time I wanted to gift data I had to call and speak on the chat with an agent but now it's too late and can't get in contact with any...
My data is not working
