Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Data useage

I have received a message from EE to say all my data has been used. I would like to know day by day, when that data was used. Can anyone advise me how to access that information on the EE app please.

No Data with 4 bars of 5G

We have been experiencing poor 5G speed for the past 3 weeks. EE technical help are not much use, they make out they have done something or they know when the issue will be fixed. Yet it always reverts to the same lucky to get 0.5 Mbps after 17:00 ea...

Persistent Connection Issues

Same issue all year for me in 2025. I had a Motorola Edge 50 pro, the data kept dropping out intermittently so I got a new SIM card thinking that was to blame, but the problem persisted. I've now bought a new phone (Google pixel on an ESim) because I...

Issues with mobile data

I have spoken to customer service many times before I app grade to iPhone 16p pro max, us you know I am paying unlimited speed but nothing. Same as before

Unable to use data when trying to access gambling websites

Resolved! Re: Stay connected if your data runs out

Good morning Jordan,I have just had a notice from EE to say my data has run out. As today is the last day of my billing cycle I decided that it was not important and I would run with the 'stay connected' part of my plan.But I'd been cut off.So I rang...

Resolved! How do i turn off parental controls on my sim card, and yes i am the account hol

Resolved! Why does it say open till 9 on customer services but when you ring it shut at 6

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

Resolved! EE an Apple Watch Ultra2

Been trying for over three weeks to get a EE data plan working on my Apple Watch. Spoken to customer services over five times and still not resolved. Keep getting a 031 error code every time. apparently it’s setup at EEs end but absolutely no way can...