Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Content lock - pay as you go

I’m on PAYG, I went into store with my passport, was there being “helped” for half an hour and they said they’d removed content lock. They didn’t. There’s loads of sites I can’t use due to this. wasted my time and they didn’t help at all. So what no...

Resolved! Data Gifting

I can't gift data via the app or the website. On the website I see the option to Gift Data but nothing happens. On the app I don't even see the option. I have uninstalled /reinstalled the app, but still same problem. I have unlimited so allowed t...

Data

When i check how much data I have on the app it says something different to what it says when I message EE. Why is this, and which one is correct?!

Double data

I’ve just been sent a text saying that I’ve qualified for double data from text number 1122. Is this an authentic number from EE or is it a scam?

Replacement handset only allows for 2g Edge data network, so no longer see 4g/5g

Galaxy S23 - I bought a replacement handset and having put in my existing sim card, it attached to EE network but only offers 2g as the data provider, I no longer get 4g/5g data.swapped sim card back in to older handset and all works fine.tried sugge...

Resolved! Upgrading contract woes.

I have 5 mobiles for the family through EE. Unlimited data and calls. It was under the rolling contract EE One NF SIM UL. We had no problems.I have upgraded the contract because we were out of contract under the same unlimted data/cals and we have al...

Resolved! Content filtering

Hi,I have a number of websites (too many to list here) which are being content filtered by EE's system. Who do I need to speak to? Again, I have too many domains to list here.Thanks

Phone signal keeps flicking between Edge and 5G - ive tried resetting

My phone keeps flicking between edge and 5g any ideas? Ive tried resetting, airplane mode and resetting networks to factory but nothing working. Ive checked coverage map and all seems fine too.

Resolved! Not able to access betting app unless on Wi-FI

Why not able to access my betting apps unless on WiFi!!! Pay for a service every month with a contract of data, madness to be honest, now trying get onto the EE app and there also a problem supposedly can’t speak to customer service due to working h...

Mobile data

Why is my internet only working when I’m connected to my Wi-Fi. if I’m not at home and try to access the internet it doesn’t work . I have an unlimited everything package on contract with no parental locks and I can’t even access instagram let alone ...