Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! DOUBLE data?

After being told the message offering double my data at no cost as i was a bt customer & now with ee was genuine i replied as instructed saying DOUBLE but i have not received the double data????

Resolved! Monthly plan Downgrade

Hi, I’m still within my phone pay monthly contract, but I’d like to downgrade my monthly data plan to a cheaper tariff. I currently pay £30 for 25GB which is pretty expensive for me. What cheaper options are available?

Resolved! Persistent Connection Issues

Same issue all year for me in 2025. I had a Motorola Edge 50 pro, the data kept dropping out intermittently so I got a new SIM card thinking that was to blame, but the problem persisted. I've now bought a new phone (Google pixel on an ESim) because I...

Mobile data

I have an EE sim card in my 4g antenna outside - it has stopped working, I have unlimited data but when I look on the useage it says "stacked" what does that mean? also it says I have 0 date left

Resolved! Apps

Apps on my phone have stopped working

Resolved! text double? I have just gone from bt to ee with my broadband, landline & mobile

i have gone to ee from bt for my broadband, landline & mobiles & i have received a message to say send message back saying double data . Is this genuine & will i get charged at some point for the double?

Resolved! Re: Re: Remove content lock

Yes I am 39 years old and I would like to remove contact lock

IPv6 ping to router

So I gave IPv6 a try but found I could not ping my router Zyxel FWA510 I get a IP ***** but every site I try to ping me fails even with firewall disabled...why is that? thanks [Mod edit: Removed specific IPv6 address for privacy. Your technical quest...

Resolved! Is there a way to switch from 5g to 4g

Hi, im using a google pixel 6 pro and had 4g and it worked amazingly then i got upgraded to 5g and it has been unusable nothing loads, calls dont work and i can barely send texts

Resolved! S

Spend cap it keeps saying I’m over limit