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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 213930 Views
  • 50 replies
  • 24 Helpful

Resolved! EE app down for maintenance again

HelloThe app is down for maintenance until I cannot give some data to my Daughter.As it’s nearly 1 am, when I called 150 I found it was closed So they couldn’t manually gift Data for me.Not exactly ideal Not to be able to gift Data if the app is down...

Fiabbina by • Visitor
  • 1464 Views
  • 11 replies
  • 3 Helpful

Resolved! Data

I have an unlimited data plan so why have I received a message saying I've used all my GB of data?

Lou7264 by • Explorer
  • 167 Views
  • 4 replies
  • 0 Helpful

Resolved! Internet

Why am I unable to use the national lottery app on my phone when using EE 

JAH1959 by • Visitor
  • 97 Views
  • 1 replies
  • 0 Helpful

Resolved! EE Data

My cell data keeps ceasing despite my plan showing I have data available. So I cant access the internet when Im not connected to Wifi. I have tried reloading the SIM which works sometimes but not always. Its like my data plan goes into sleep mode. An...

Resolved! Data allowance issue

We agreed unlimited everything with EE agent,a month ago  today I received a message which says. (Hi from EE. Heads up - you've used 80% of your data allowance for the month. If it runs out, you'll stay connected with slower speed data. Please visit ...

SMN01 by • Visitor
  • 125 Views
  • 2 replies
  • 0 Helpful

Throttling of EE Mobile Data Speed on a regular basis

Why does my mobile data speed vary on a regular basis when in previous yrs it remained consistent. I have an Unlimited Data package and it was consistently reaching speeds between 300-500MB. Now this sits between 50-200MB. EE you have downgraded your...

Wichney by • Visitor
  • 143 Views
  • 1 replies
  • 1 Helpful

Is there an issue with the EE Internet Network?

I haven't been able to access Internet for 12 Hours. I nearly missed a train and when I rang 150 I was told that I could check the train times now I'm on WIFI, which I'm not sure is the point when I pay for unlimited Internet.Is there an outage or is...

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