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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 196006 Views
  • 50 replies
  • 24 Helpful

Resolved! Persistent Connection Issues

Same issue all year for me in 2025. I had a Motorola Edge 50 pro, the data kept dropping out intermittently so I got a new SIM card thinking that was to blame, but the problem persisted. I've now bought a new phone (Google pixel on an ESim) because I...

Mat40 by • Investigator
  • 515 Views
  • 10 replies
  • 1 Helpful

Mobile data

I have an EE sim card in my 4g antenna outside - it has stopped working, I have unlimited data but when I look on the useage it says "stacked" what does that mean?  also it says I have 0 date left

Resolved! Apps

Apps on my phone have stopped working

IPv6 ping to router

So I gave IPv6 a try but found I could not ping my router Zyxel FWA510 I get a IP ***** but every site I try to ping me fails even with firewall disabled...why is that? thanks [Mod edit: Removed specific IPv6 address for privacy. Your technical quest...

Legacy0 by • Valued Contributor
  • 56 Views
  • 2 replies
  • 0 Helpful

Resolved! Is there a way to switch from 5g to 4g

Hi, im using a google pixel 6 pro and had 4g and it worked amazingly then i got upgraded to 5g and it has been unusable nothing loads, calls dont work and i can barely send texts

Resolved! S

Spend cap it keeps saying I’m over limit 

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